Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
0704-0553_Justification Statement_DoDWideGENIC.docx Justification for No Material/Nonsubstantive Change	2019-10-01
0704-0553_SSA_DoDWideGENIC.docx Supporting Statement A	2019-10-01
Fast Track Generic Clearance Supporting Statement Part B - DoD.doc Supporting Statement B	2019-02-06

IC Document Collections

IC ID	Document Title	Status
244524	Artificial Intelligence (AI) Customer Usability/Acceptance Other-Questionnaire	New
244172	637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey Other-Survey	New
244116	DLA Supplier Satisfaction Survey Other-Web Survey	New
243892	Tenant Satisfaction Survey DoD Privatized, Government-Owned and Government-Leased Housing Other-Web Survey	New
243584	Customer Experience with Washington Headquarters Services Other-Survey	New
243152	MEPS Customer Satisfaction Survey Other-Survey	New
242922	DHRA Shared Services Center Customer Experience Questionnaire Other-Questionnaire	New
242868	DoD Hearing Center of Excellence Customer Satisfaction Survey Other-Survey	New
242867	DoD Hearing Center of Excellence JHASIR Training Survey Other-Survey	New
242761	Center for Development of Security Excellence (CDSE) Training Application Survey Other-Survey	New
242696	Aviano Air Force Base Where Airmen Get Information Other-Survey	New
242582	DFSC Internal Training Feedback Survey Other-Survey	New
242202	American Forces Network (AFN) Audience Survey Other-Screenshots	New
242193	TRICARE Award Fee Provider Survey Other-Script	New
242047	Post-Election Voting Survey of State Election Officials (SEOs) Other-Survey	New
241660	DoD Office of Information Management Post-Webinar Survey Other-Survey	New
241557	Regional Discussion Follow Up Evaluation Other-Survey	New
241345	CDSE Supervisor Training Evaluation Survey Other-Survey	New
241325	Transportation Pay Customer Service Survey Other-Survey	New
240663	CDSE eLearning Insider Threat Awareness Feedback Other-Survey	New
240429	Air Force Air Education and Training Command (AETC) Technical Training Management System (TTMS) End of Course (EOC) Survey Other-Survey	New
240044	FSO Learning Experience 2020 Other-Survey	New
239803	Customer Satisfaction Survey of WISDOM Course Graduates Other-survey screen shots	New
239309	Directors Employee Suggestions Other-Evaluation	New
239260	Center for Development of Security Excellence (CDSE) Communications Survey Other-Screenshots	New
238854	USTRANSCOM Joint Training Assessment Survey Other-Survey	New
238585	DEOC User Experience Questionnaire Other-Survey	New
238406	EventPLUS: Yellow Ribbon Reintegration Program; Joint Service Event Evaluation Other-Survey	New
238404	EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Topic Tree; Pre-Event Survey, Live Polling (Pre), Live Polling (Post), Post-Event Participation Evaluation Other-Screenshots	New
238296	EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Breakout SMS Evaluations; During Deployment Mailer Evaluation Other-Screenshots	New
238189	Case #252 - Leadership Development Program (LDP) Capstone Data Collection on Effectiveness of Developmental ISSP Program Other-Survey	New
238040	Socium User Satisfaction Survey (Baseline) Other-Survey	New
237999	Soliciting Feedback for A&S Satisfaction with JSP Services Other-Screenshots	New
237978	Military Health System Electronic Health Record End User Survey Other-Survey	New
237573	Enterprise Blood Management System – Donor Post Implementation Review Other-Survey	Unchanged
237309	Department of Navy Sexual Assault Prevention and Response Office Summit Evaluation Other-Survey	Unchanged
237206	Air Force Combined Mishap Reduction System (AFCMRS) Maintenance Survey Other-Survey Questionnaire	Unchanged
237136	Pre-FOCI Conference Feedback Other-Conference Feedback	Unchanged
237064	Post-FOCI Conference Feedback Other-Conference Feedback	Unchanged
236785	DoD Issuance Training Feedback Other-Survey	Unchanged
236601	Integrated Services Division (ISD) Customer Satisfaction Survey (Kiosk) Other-Survey via Kiosk	Unchanged
236550	SpeakersNSA - After-Action Report Other-Customer Feedback Survey	Unchanged
236549	Feedback from Issuance Action Officers Other-Survey	Unchanged
236369	Resident Bill of Rights Review Other-Survey	Unchanged
236097	Recorded Future Annual User Survey Other-Survey	Unchanged
236091	Silo Annual User Survey Other-Survey	Unchanged
236090	State of Strategy Conference Questionnaire Other-Questionnaire	Unchanged
236089	Diffeo Annual User Survey Other-Survey	Unchanged
236082	Dataminr Annual User Survey Other-Survey	Unchanged
236054	Regulations Team Training Course Feedback Survey Other-Survey	Unchanged
235986	CDSE Supervisor Training Evaluation Survey Other-Survey	Unchanged
235963	CDSE Training Application Survey Other-Suvey	Unchanged
235959	DoDEA Customer Satisfaction Survey - Parents and Sponsors Other-Survey Instrument	Unchanged
235958	DoDEA Customer Satisfaction Survey - Teachers Other-Survey Instrument	Unchanged
235957	DoDEA Customer Satisfaction Survey - Students Other-Survey Instrument	Unchanged
235833	DVBIC Climate Assessment Other-Survey	Unchanged
235832	Instructor-Led Student Learning Event Evaluation Survey Other-Survey	Unchanged
235831	VILT Student Learning Event Evaluation Survey Other-Survey	Unchanged
235829	Webinar Student Learning Event Evaluation Survey Other-Survey	Unchanged
235824	eLearning Student Learning Event Evaluation Survey Other-Survey	Unchanged
235677	Scientific Test and Analysis Techniques Center of Excellence (STAT COE) Website Use-Purpose Data Other-Survey	Unchanged
235587	$ense Summative Testing Other-Survey	Unchanged
235502	ForeSee Feedback Questionnaire Other-Survey Question	Unchanged
235501	ForeSee Desktop & Mobile Questionnaire Other-Survey Questions	Unchanged
235451	$ense Beta Testing Other-Survey	Unchanged
235435	Army CIDC Wellness Program Survey Other-Survey	Unchanged
235396	Defense Security Service Employee Suggestion/Comment Form Other-Feedback Survey	Unchanged
235395	DON SAPRO Summit Evaluation Other-Feedback Survey	Unchanged
235394	Boat Ramp Exit Survey Other-Survey	Unchanged
235393	Boating Survey for Marina Tenants Other-Survey	Unchanged
235390	Boating Survey for Lake Stakeholders Other-Survey	Unchanged

ICR Details

OMB Control No: 0704-0553	ICR Reference No: 201909-0704-011
Status: Active	Previous ICR Reference No: 201902-0704-006
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/01/2019
	Date Received in OIRA: 10/01/2019
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2022	03/31/2022	03/31/2022
Responses	1,200,000	0	300,000
Time Burden (Hours)	300,000	0	50,000
Cost Burden (Dollars)	8,268,000	0	1,378,000

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Department of Defense (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 61151	11/28/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 4451	02/15/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 71

IC Title	Form No.	Form Name
EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Breakout SMS Evaluations; During Deployment Mailer Evaluation
American Forces Network (AFN) Audience Survey
DHRA Shared Services Center Customer Experience Questionnaire
Soliciting Feedback for A&S Satisfaction with JSP Services
$ense Beta Testing
Regulations Team Training Course Feedback Survey
CDSE Supervisor Training Evaluation Survey
Feedback from Issuance Action Officers
MEPS Customer Satisfaction Survey
DoD Hearing Center of Excellence Customer Satisfaction Survey
Regional Discussion Follow Up Evaluation
Boating Survey for Marina Tenants
$ense Summative Testing
DoDEA Customer Satisfaction Survey - Parents and Sponsors
Silo Annual User Survey
DoD Issuance Training Feedback
Air Force Combined Mishap Reduction System (AFCMRS) Maintenance Survey
Socium User Satisfaction Survey (Baseline)
CDSE Supervisor Training Evaluation Survey
EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Topic Tree; Pre-Event Survey, Live Polling (Pre), Live Polling (Post), Post-Event Participation Evaluation
Artificial Intelligence (AI) Customer Usability/Acceptance
Boating Survey for Lake Stakeholders
Army CIDC Wellness Program Survey
Defense Security Service Employee Suggestion/Comment Form
Dataminr Annual User Survey
Recorded Future Annual User Survey
Case #252 - Leadership Development Program (LDP) Capstone Data Collection on Effectiveness of Developmental ISSP Program
DoD Hearing Center of Excellence JHASIR Training Survey
Customer Experience with Washington Headquarters Services
Diffeo Annual User Survey
Center for Development of Security Excellence (CDSE) Training Application Survey
DLA Supplier Satisfaction Survey
Center for Development of Security Excellence (CDSE) Communications Survey
Military Health System Electronic Health Record End User Survey
DEOC User Experience Questionnaire
Webinar Student Learning Event Evaluation Survey
Scientific Test and Analysis Techniques Center of Excellence (STAT COE) Website Use-Purpose Data
DoDEA Customer Satisfaction Survey - Teachers
State of Strategy Conference Questionnaire
Directors Employee Suggestions
TRICARE Award Fee Provider Survey
DFSC Internal Training Feedback Survey
DoD Office of Information Management Post-Webinar Survey
Boat Ramp Exit Survey
DVBIC Climate Assessment
CDSE Training Application Survey
Enterprise Blood Management System – Donor Post Implementation Review
CDSE eLearning Insider Threat Awareness Feedback
EventPLUS: Yellow Ribbon Reintegration Program; Joint Service Event Evaluation
637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey
Aviano Air Force Base Where Airmen Get Information
Tenant Satisfaction Survey DoD Privatized, Government-Owned and Government-Leased Housing
DON SAPRO Summit Evaluation
ForeSee Feedback Questionnaire
VILT Student Learning Event Evaluation Survey
ForeSee Desktop & Mobile Questionnaire
SpeakersNSA - After-Action Report
Post-FOCI Conference Feedback
Pre-FOCI Conference Feedback
Post-Election Voting Survey of State Election Officials (SEOs)
Transportation Pay Customer Service Survey
FSO Learning Experience 2020
Customer Satisfaction Survey of WISDOM Course Graduates
Air Force Air Education and Training Command (AETC) Technical Training Management System (TTMS) End of Course (EOC) Survey
eLearning Student Learning Event Evaluation Survey
Instructor-Led Student Learning Event Evaluation Survey
DoDEA Customer Satisfaction Survey - Students
Integrated Services Division (ISD) Customer Satisfaction Survey (Kiosk)
Resident Bill of Rights Review
Department of Navy Sexual Assault Prevention and Response Office Summit Evaluation
USTRANSCOM Joint Training Assessment Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,200,000	300,000	0	900,000	0	0
Annual Time Burden (Hours)	300,000	50,000	0	250,000	0	0
Annual Cost Burden (Dollars)	8,268,000	1,378,000	0	6,890,000	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: DoD is standardizing customer satisfaction surveys.

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Annual Cost to Federal Government: $185,368

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/01/2019

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