OMB Control No: 0917-0036
ICR Reference No:
202201-0917-001
Status: Received in OIRA
Previous ICR Reference No: 201804-0917-001
Agency/Subagency: HHS/IHS
Agency Tracking No: 1
Title: Fast Track Generic Clearance
for the Collection of Qualitative Feedback on Agency Service
Delivery: IHS Customer Service Satisfaction and Similar
Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR: No
Type of Review Request: Regular
Date Submitted to OIRA:
01/13/2022
Requested
Previously Approved
Expiration Date
36 Months From Approved
01/31/2022
Responses
105,000
105,000
Time Burden (Hours)
17,500
17,500
Cost Burden (Dollars)
0
0
Abstract: This fast track generic collection of
information is neccesssary to enable IHS to garner customer and
stakeholder feedback in an efficient, timely manner, in accordance
with our commitment to improving service delivery. The information
collected from our customers and stakeholders will help ensure that
users have an effective, efficient, and satisfying experience with
the Agency's programs.
Authorizing Statute(s): EO: EO
12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
US Code: 44
USC 3501 Name of Law: Paperwork Reduction Act
Citations for New Statutory
Requirements: None
Associated Rulemaking
Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices &
Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR
54462
10/01/2021
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR
1764
01/12/2022
Did the Agency receive public comments on
this ICR? No
Number of Information Collection (IC) in this
ICR: 62
IC Title
Form No.
Form Name
Adult Care Unit (ACU)
Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Adult Care Unit
(ACU) Patient Experience Survey, Chinle Service Unit
Anticoagulation Clinic
Patient Satisfaction Survey
0917-0036
Anticoagulation
Clinic Patient Satisfaction Survey
Catawba Service Unit
Patient Satisfaction Survey
0917-0036
Catawba Service
Unit Patient Satisfaction Survey
Chinle Service Unit
(CSU) Employee Satisfaction Survey.
0917-0036
CSU Employee
Survey 2015
Clinical Decision
Support Usability Assessment
0917-0036
Clinical Decision
Support Usability Assessment
Computer Based Post
Class Survey
0917-0036
Computer Based
Training (CBT)Post Class Survey
Confer Satisfaction
Survey
0917-0036-86
Confer
Satisfaction Survey
Dental Professionals
& Human Papillomavirus (HPV) Prevention Survey
9017-0036
HPV
Survey
Diabetes Care
Survey
0917-0036
Diabetes Care
Survey
Employee Assessment-
Clinton Service Unit - IMPRESS
0917-0036
Employee
Assessment- Clinton Service Unit - IMPRESS
Evaluation Survey of
IHS Mandatory Pain and Opioid Training and Prescriber
Habits
0917-0036
Evaluation
Survey
Fort Washakie Medical
Home Patient Feedback
0917-0036
Fort Washakie
Medical Home Patient Feedback
Health Promotion
Disease Prevention Activities Registration
9017
9017
IHS CHR NET Plenary
Evaluation Form
0917-0036
IHS CHR NET
Plenary Evaluation Form
IHS Chinle Service
Unit Customer Experience Survey
0917-0036, 0917-0036
Community
Nutrition , Gardening Survey
IHS Chinle Service
Unit Customer Experience Survey – Clinical and Community
Nutrition
0917-0036, 0917-0036
Community
Nutrition Gardening Survey , RDN Services Survey
IHS Impact Evaluation
of Community Health Representative (CHR) Program Web-based
Survey
9017-0036
IHS CHR
Survey
IHS Patient Experience
Survey
0917-0036
IHS Patient
Experience Survey
IHS Pharmacy
Automation 2015 Survey
0917-0036
IHS Pharmacy
Automation 2015 Survey
IHS RPMS Stakeholder
Survey – Resource and Patient Management System Program Operational
Analysis Needs Assessment
0917-0036
Indian Health
Service (IHS) RPMS Stakeholder Survey – Resource and Patient
Management System Program Operational Analysis Needs
Assessment
IHS Training Needs
Survey
0917-0036-23
Training Needs
Survey
IHS Web Services
Customer Satisfaction Survey
IHS Web Services Customer Feedback
IHS Web Services
Customer Feedback
IHS White Earth Hand
Washing Survey
0917-0036
Hand Washing
Survey
Indian Health Service
(IHS Website Feedback Form
0917-0036, 0917-0036
IHS Website
Feedback Form , IHS Website Customer
Satisfaction Survey - First Page
Indian Health Service
(IHS) Clinical Rounds Qualitative Feedback
0917-0036
Indian Health
Service (IHS) Clinical Rounds Qualitative Feedback
Indian Health Service
(IHS) Community Health Representatives (CHR) Diabetes Online
Training Evaluation
0917-0036
Indian Health
Service (IHS) Community Health Representatives (CHR) Diabetes
Online Training Evaluation
Indian Health Service
(IHS) FY_ Classroom Post Class Survey
0917-0036
Indian Health
Service (IHS) FY_ Classroom Post Class Survey
Indian Health Service
(IHS) FY_ Satellite Classroom Post Class Survey
0917-0036, 0917-0036
Indian Health
Service (IHS) FY_ Satellite Classroom Post Class Survey ,
FY___Satellite
Classroom with Areas Post Class Survey
Indian Health Service
(IHS) FY_ eLearning Post Class Survey
0917-0036
Indian Health
Service (IHS) FY_ eLearning Post Class Survey
Indian Health Service
National Health Coaching Pilot Project Registration
0917-0036
HCW
Application
Innovative Session
Partnership Conference
Laboratory Training
Evaluation
0917-0036
Lab
Survey
Medication-Assisted
Treatment (MAT) Providers & PrEP Providers Survey
87, 87-1
MAT Provider
Survey , PrEP Questionnaire
OIT Customer
Satisfaction Survey – Problem Ticket
0917-0036, 0917-0036
OIT Customer
Satisfaction Survey – Problem Ticket , OIT Customer Satisfaction
Survey – Problem Ticket (screen shot)
OIT RPMS Training
Needs Assessment Survey
0917-0036
FY21 OIT RPMS
Training Needs Assessment Survey
OIT RPMS Training Post
Class Survey
0916-0036, 0917-0036
ELearning
Survey , Classroom Survey
OMB Form No.
0917-0036: IHS Chinle Service Unit Customer Experience Survey,
Division of Public Health.
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036,
0917-0036, 0917-0036, 0917-0036
Wellness Center
Survey , Adolescent School Health ,
Community
Nutrition Survey , Diabetes Survey ,
Health Promotion
Survey , Native Medicine Survey ,
Public Health
Nursing - for Patient Care Giver - Survey , Public Health Nursing - for
Patient
Obstetric Care Unit
(OCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Obstetrical Care
Unit (OCU) Patient Experience Suvey, Chinle Service Unit
(CSU)
Patient Assessment
–Clinton Service Unit - IMPRESS
0917-0036
Patient Assessment
–Clinton Service Unit - IMPRESS
Patient Experience
Surveys - White Earth Service Unit
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Dental Survey
, Lab Dept
Survey , Optometry Survey ,
Radiology Dept
Survey , Therapist Survey
Patient Experience of
Care Survey Pilot Project
0917-0036
Patient Experience
of Care Survey
Patient Flow Time
Study
0917-0036
Patient Flow Time
Study
Patient Satisfaction
Survey - Crownpoint Service Unit
9017-0036
Patient
Survey
Patient Satisfaction
Survey, Alburquerque Service Unit
0917-0036
Patient
Satisfaction Survey, Alburquerque Service Unit
Patient Satisfaction
Survey, Optometry Dept. White Earth Service Unit Indian Health
Service
0917-0036-12
Patient
Satisfaction Survey for the White Earth Optometry Dept.
Patient Satisfaction
Survey, at Cheyenne River Health Center (CRHC)
0917-0036
Patient
Satisfaction Survey, at Cheyenne River Health Center
(CRHC)
Pediatric Care Unit
(PCU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Pediatric Care
Unit (PCU) Patient Experience Survey, Chinle Service Unit
CSU)
Physician/Dentist
Customer Service Questionnaire
0917-0036
Physician/Dentist
Customer Service Questionnaire
Public Health Nursing
Data Mart Survey
0917-0036
Public Health
Nursing (PHN) Data Mart Survey Questions
Special Care Unit
(SCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Special Care Unit
(SCU) Patient Experience Survey
Tele-Behavioral Health
Center of Excellence (TBHCE) Survey
9017-0036
LHP Behaviorial
Health Training Needs Survey
Telebehavioral Health
Patient Satisfaction Survey
0917-0036
Telebehavioral
Health Patient Satisfaction Survey
User satisfaction data
collection for the IHS OIT NDW
0917-0036
Indian Health
Service, Office of Information Technology, National Patient
Reporting System National Data Warehouse Data Collection
Survey
WOODROW WILSON KEEBLE
MEMORIAL HEALTH CARE CENTER Satisfaction Surveys
2, 1, 3, 4, 5, 6, 7, 8
Behavioral Health
Patient Satisfaction Survey , Dental Patient Satisfaction
Survey , Laboratory Patient
Satisfaction Survey , Nutrition Services Patient
Satisfaction Survey , Optometry Patient Satisfaction
Survey , Pharmacy Patient Satisfaction
Survey , Physcial Therapy Patient
Satisfaction Survey , Radiology Patient Satisfaction
Survey
We Care Survey,
Blackfeet Community Hospital.
0917-0036
We Care Survey,
Blackfeet Community Hospital.
We Care Survey, Fort
Peck Service Unit Indian Health Service
0917-0036
We Care Survey,
Fort Peck Service Unit Indian Health Service
We Care Survey, Fort
Peck Service Unit Indian Health Service
0917-0036
We Care Survey,
Fort Peck Service Unit, Indian Health Service
We Care Survey,
Northern Cheyenne
0917-0036
We Care Patient
Satisfaction Survey for Northern Cheyenne
WebTMA Survey
0917-0036
WebTMA
Survey
White Earth Dental
Clinic Patient Satisfaction Survey
0917-0036
White Earth Dental
Clinic Patient Satisfaction Survey
Whiteriver Service
Unit (WRSU) Birthing Center Patient Satisfaction Survey
0917-0036
Whiteriver Service
Unit (WRSU) Birthing Center Patient Satisfaction Survey
eLearning Hands-on
Customer Satisfaction Survey
0917-0036
eLearning Hands-on
Customer Satisfaction survey
ICR Summary of Burden
Total Request
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in
Estimate
Change Due to Potential Violation of
the PRA
Annual Number of Responses
105,000
105,000
0
0
0
0
Annual Time Burden (Hours)
17,500
17,500
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency
Discretion: No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency
Discretion: No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government: $25,000
Does this IC contain surveys, censuses, or employ
statistical methods? No
Does this ICR request any personally identifiable
information (see OMB Circular No. A-130 for an
explanation of this term)? Please consult with your agency's
privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act
Statement (see 5
U.S.C. §552a(e)(3) )? Please consult with your agency's privacy
program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L.
111-148 & 111-152]? No
Is this ICR related to the Dodd-Frank Wall Street Reform
and Consumer Protection Act, [Pub. L. 111-203]? No
Is this ICR related to the American Recovery and
Reinvestment Act of 2009 (ARRA)? No
Is this ICR related to the Pandemic Response?
No
Agency Contact: Evonne Bennett 301
443-4750