Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

ICR 201802-0925-002

OMB: 0925-0648

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Supporting Statement A
2018-03-22
Supplementary Document
2018-03-22
Supplementary Document
2018-03-01
Supporting Statement B
2018-03-01
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ICR Details
0925-0648 201802-0925-002
Historical Active 201501-0925-004
HHS/NIH
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)
Extension without change of a currently approved collection   No
Regular
Approved without change 05/01/2018
Retrieve Notice of Action (NOA) 03/27/2018
  Inventory as of this Action Requested Previously Approved
05/31/2021 36 Months From Approved 04/30/2018
1,059,000 0 759,000
147,999 0 148,074
0 0 0

This collection of information is necessary to enable the National Institutes of Health to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  82 FR 60754 12/22/2017
83 FR 11219 03/14/2018
Yes

136
IC Title Form No. Form Name
NLM SIS Disaster Information Specialization Survey 1 DIS Survey Instrument
2019 NLM MedlinePlus Awareness Survey 1 MedlinePlus Survey Instrument
Questionnaire for assessing the needs to innovate, build, modify and fix laboratory tools & equipment (NIEHS) 1 Equipment Survey
NLM Site-wide Survey for Website Satisfaction Rating 2019 1 NLM Site-wide Survey for Website Satisfaction Rating 2019
Alcohol Research Current Review Author Feedback phone call 1 NIAAA Author Feedback Call
NCBI 2019 Protein Resource Needs Survey (NLM) 1 NCBI 2019 Protein Resource Survey
Participant Feedback for the Mary Frances Picciano Dietary Supplement Research Practicum (DSRP) on May 29–31, 2019 at the Lister Hill Auditorium (NLM) 1, 2, 3 Evaluation Day 1 screenshot ,   Evaluation Day 2 screenshot ,   Evaluation Day 3 screenshot
Regional Workshop: Alternative Approaches to Combating Anti-Microbial Resistance (AMR) (NIAID) 1 Post WorkshopEvaluation --US-KZ AMR 2019 screenshots
HMD 2018 Exhibition Program Web Usability Study 1 HMD 2018 Exhibition Web Usability Study Instrument
National Eye Institute (NEI) Eye Health Focus Groups with New Audiences Ages 25-35 2, 1 New Aud FG Attachment A Screnner ,   Guide New Aud Attachment B
National Institute of Mental Health (NIMH) Outreach Partnership Program Annual Meeting Assessment Form 1 2018 OPP Mtg Assessment Form
Health Information Technology Patient Satisfaction Survey (CC) 1 Patient Portal Online Survey Screenshot
NLM GeneEd User Survey 1 GeneEd User Survey
NIEHS Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (State and Local) 1 PEPH Aware Act Use Survey
"The Nuts and Bolts of Group Randomized Trials" Participant Feedback Survey 1 Survey/Monkey
Surveys to Support Assessment of the National Institute of Diabetes and Digestive and Kidney Diseases Office of Minority Health Research Coordination's Research and Training Opportunities for Students 1 STEP UP survey screenshot
Human Genetics Resource Center Publication Survey (NINDS) 1 NOVISurvey NINDS Publication Survey
NCBI 2019 Run Selector Survey (NLM) 1 NCBI Run Selector Survey Instrument
NCBI 2019 Genome Resource Survey (NLM) 1 NCBI 2019 Genome Survey
2019 Occupational Illness and Injury Prevention Survey (OD) 1 ED DOHS OIIP Survey screenshot
Intramural Research Program Office of Fellowship Training (OFT) Annual Trainee Survey (NIMH) 1 NIMH OFT Annual Trainee Survey Questions
Customer Satisfaction Survey for the Innovative Clinical Trials Resource (ICTR) Website 1 Innovative Clinical Trials Resource (ICTR) screenshot
Statistics Customer Feedback Survey (NIH Library) 1 Statistics CS Survey
Children's Health Exposure Assessment Resource (CHEAR) Client Satisfaction Survey (NIEHS) 1 CHEAR Client Satisfaction survey
Website Survey for Website Satisfaction Rating (NIAAA) 1 NIAAA Website Survey Screenshot
NIH On the Move Need Survey 1 LD PRA Screenshots On the Move
NIH Office of Intramural Training & Education (OITE) 2018 Feedback Career Symposium 1 Career Symposium Collection Form
Children's Health Exposure Assessment Resource (CHEAR) Client Satisfaction Survey(NIEHS) 1 CHEAR Client Satisfaction Survey
Workflow information Tracking System (WiTS) Focus Groups 1 WiTS Focus Group Instrument
NCBI ClinVar 2017 Website User Survey (NLM) 1 NCBI ClinVar 2017 Survey instrument
NLM NCBI 2018 Transcript Resources Survey 1 NCBI 2018 Transcript Resources Survey
NLM NCBI 2018 Representative Genomes Survey 1 NCBI 2018 Representative Genomes Survey
NIH Office of Intramural Training & Education (OITE) - Management Boot Camp Feedback 1 Management Boot Camp form
NIMH Information Resource Center (IRC) Customer Satisfaction Surveys for Email Information Services, Online Publications Ordering Services and Telephone Services 1, 2, 3 Online Publication Ordering Survey ,   Telephone Service Customer Satisfaction survey ,   Email Service survey
KAI Data and Saftey Monitoring Meeting E 1 KAI Research Questions for NIAMS Customer Survey
NIH Office of Intramural Training & Education (OITE) – Career Service Center Feedback 1 2018 Feedback Career Service Center
NLM Traveling Exhibition Visitor Study 1 NLM Traveling Exhibition Visitor Survey
Technology Transfer and Intellectual Property Officer (TTIPO) Fellowship Program Survey (NIAID) 1 TTIPO Fellowship Survey screenshots
Scientific Research (SR) Maximizing Value (ORS/OD) 1, 2 Pre-Presentation Survey screenshot ,   Post-Presentation screenshot
2019 PubMed User Satisfaction Survey (NLM) 1 PubMed User Survey Instrument
National Institute of Mental Health (NIMH) Professional Coalition for Research Progress Meeting Assessment Form 1 NIMH Professional Coalition for Research Progress Meeting Assessment Form
Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (Individuals and Households) 1 PEPH Aware Act Use Survey Final
Basic Electronic Survey to Inform Development of a Nursing Research Brochure 1, 1 Survey Screenshots ,   Survey Instrument
NIH Library Customer Satisfaction Survey 1 Survey with Burden Disclosure Statement
NLM NCBI 2018 Microbial Genome Resources Survey 1 NCBI Microbial Genome Resources Survey
NIEHS Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (Ind. and Households) 1 PEPH Aware Act Use Survey
Office of Intramural Training & Education (OITE) – How to Teach and Advise on Career Development Topics for the Next Generation of Biomedical Scientists: A Train-the-Trainers Event 1 2018 Train-the-Trainers- (Federal) Feedback form
OIT Training Customer Satisfaction Survey (OD) 1 OITBrownBag survey
ODP Pathways to Prevention Workshop Survey III 1 P2P Post Survey Screenshots
SR Maximizing Value 3Month Post (ORS/OD) 1 KOliver Screenshots
Soliciting Feedback About the National Institutes of Health (NIH) Office of the Director (OD) Office of Research Services (ORS) Division of Occupational Health and Safety (DOHS) Website (OD) 1 DOHS survey screenshot
2019 NLM ClinicalTrials.gov Website Survey 1 Clinical trials website survey
Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (Private Sector) 1 PEPH Aware Act Use Survey
NIH Office of Intramural Training & Education (OITE) - NIH Native American Visit Week Feedback 1 NAVisit week Collection
Office of Human Resources (OHR) Climate Survey 1 2017 OHR Climate Survey
NIEHS Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (Federal) 1 PEPH Aware-Act-Use Survey
NLM Websites User Satisfaction 2018 Survey 1 NLM Websites Survey
NIEHS Partnerships for Environmental Public Health (PEPH) Aware-Act-Use Private Sector 1 PEPH Aware Act Use Survey
NIH Library Instruction Customer Feedback Survey (NCI) 1 NIH Library Screenshot
NIH Office of Intramural Training & Education (OITE) – Amgen Scholars at NIH Feedback (OD) 1 Amgen Scholars Feedback survey
Benefits & Payroll Liaison Branch (BLPB) Customer Satisfaction Survey 1 Retiree Survey
Division of Scientific Equipment and Instrumentation Services (DSEIS) Maintenance and Repair Services Survey 1 DSEIS PRA Screenshots
NIH Library Survey on Electronic Lab Notebook Usage in NIH Intramural Labs 1 ALivinski Library Survey Screenshots
NLM NCBI 2018 BLAST Survey 1 NCBI 2018 Blast Survey
NLM NCBI 2018 Population Frequency Data Survey 1 NLM NCBI 2018 Population Frequency Data Survey
Office of Dietary Supplements' Customer Feedback Assessment for ODS Scholars Awardees and Administrative Supplement Grantees (OD) 1, 2 ODS Scholars Feedback Survey ,   ODS Administrative Supplement survey
ORDR Usability Testing of Web Resources for Rare Disease Patients (NCATS) 3, 1, 2 NCATS GARD RDD Test Plan ,   NCATS RaDaR RDD Test Plan ,   NCATS Toolkit RDD Test Plan
NLM Site-wide Survey for Website Satisfaction Rating 2019 1 NLM Site-wide Survey for Website Satisfaction Rating 2019
2019 DOCLINE User Satisfaction Survey (NLM) 1 DOCLINE Survey instrument
2019 Clin Var User Survey (NLM) 1 2019 ClinVar Survey
HR Systems Support (HRSS) Customer Satisfaction Survey 1 NIH HRSS Customer Satisfaction Survey
NLM 2018 Public Libraries Association Survey 1 2018 Public Libraries Survey instrument
NIH Office of Intramural Training & Education (OITE) - Graduate & Professional School Fair Feedback 1 Graduate & Professional School Fair Feedback Collection
The Annual NIH Pain consortium Symposium Feedback 1 Pain 2015 Survey Monkey
NIH Office of Intramural Training & Education (OITE) - General Feedback Forms 2 General Feedback Collection form
Feedback on NIH Common Fund's High-Risk, High-Reward Research Symposium (OD) 1 HRHR Symposium survey 2018
CSR New Chair Orientation Survey 1 CSR New Chair Orientation
NLM NCBI 2018 PubChem Resources Survey 1 NCBI 2018 PubChem Survey Instrument
Pediatric Patient Perception Survey (CC) 1 NRC NIH Inpatient Pediatric Survey
WiTS Climate Survey 2015 1 2015 WiTS Climate Survey
The NIH Extramural Loan Repayment Programs: Online Customer Service Survey About the Application Technical Assistance Webinar 1 FY2019 LRP Webinar Survey
NLM 2018 Exhibition Program Web Portal Usability Study (General Public) 1 NLM Exhibition Program Portal Usability Study Instrument
Editing Service Customer Feedback Survey (NIHL) 1 Survey
2019 NCBI BioProject/BioSample Survey (NLM) 1 NCBI BioProject BioSample Survey
Survey to Assess the Quality of Grant Review Among NIH Center for Scientific Review Reviewers (CSR) 1 Survey
Surveys to Support Assessment of the National Institute of Diabetes and Digestive and Kidney Diseases Office of Minority Health Research Coordination's Research and Training Opportunities for Students 1 DSTRP survey instrument
NLM NCBI 2018 Genetics and Population Frequency Data Survey 1 NCBI 2018 Genetics and Population Frequency Data Survey
Medicine: NIH Mind the Gap Webinar Series Survey II 1 MtG Customer Satisfaction Survey
HMD 2018 Traveling Exhibition Host Survey 1 NLM HMD 2018 Traveling Exhibition Host Survey
Patient Perception Survey (CC) 1, 2 NIH Inpatient Mock-up - NRC Health ,   NIH Outpatient Mock-up -NRC Health
NCBI 2017 Website User Survey 1 NCBI 2017 Website User Survey Instrument
Perception of Cool Down Day Survey 1 Cool Down Day BDS
Pathways to Prevention - Non-profit 1 P2P Survey screenshots
Change Readiness Survey (OD) 1 ChangeReadiness Survey screenshot
Amgen-alumni WhereAreYouNow (OITE) 1 OMBFT-Amgen-Alumni-WhereAreYouNow
NLM NCBI 2018 Data Submission Survey 1 NCBI Submission Survey
Brother Your On My Mind (BYOMM) Knowledge Attitudes and Belief (KAB) (NIMHD) 1 BYOMM KAB
Focus Group for Primary Care Providers Regarding Alcohol Treatment (NIAAA) 1, 2 Navigator Screener Round 2 ,   Physicians Moderator Guide
2019 Nonprofit Forum on-site meeting feedback (NINDS) 1 2019 Nonprofit Forum on-site meeting feedback survey
Soliciting Feedback on the Omics Nursing & Education Network (ONSEN) Website (NINR) 1 ONSEN survey
Literature Search Customer Feedback Survey (NIH Library) 1 Literature Survey
NIH IT Service Desk Customer Satisfaction Survey (CIT) 1 CIT Customer Satisfaction Survey Form
2019 CT.gov Website Usability Survey (NLM) 1 NLM 2019 CT Usability Survey
2018 NLM SIS Emerging Adults Health Needs Assessment 1 SIS Emerging Adults Focus Group Survey
Office of Human Resources (OHR) Pulse Survey 1 OHR Pulse Survey
NLM MedlinePlus Website Usability Survey 1 User Survey Instrument NLM MedlinePlus Website
BYOMM After Action Report (NIMHD) 1 BYOMM After Action
National Institute of Mental Health (NIMH) Core Facility User Survey 1 NIMH Core User Survey template
Division of Veterinary Resources Customer Satisfaction Survey (OD) 1 GDB screenhots
Office of Human Resources (OHR) Training Survey 1 P2P Survey Screenshots
Division of Senior and Scientific Executive Management (DSSEM) Application and Interview Satisfaction Survey 1 DSSEM Application and Interview Survey
DrugAbuse.gov Website Feedback Survey 1 NIDA- Website Feedback Survey Screenshots
NLM 2018 Exhibition Program Web Portal Usability Study (Private Sector) 1 NLM Exhibition Program Portal Usability Study Instrument
NLM 2018 UMLS User Satisfaction Survey 1 UMLS 2018 User Survey
NLM NCBI 2018 Graphical Sequence Survey 1 Graphical Sequence Display Survey
Quick Feedback Center for Scientific Review (QFCSR) 1 QFCSR Fall 2018
Health Science Data Needs Assessment (NLM) 1 Health Science Data Needs As survey instrument
2019 Genetics Home Reference Survey (NLM) 1 GHR Survey Instrument
Rocky Mountain Lab - Family Care Survey 2019 (ORS/OD) 1 RML Family Care Survey Screenshot
Feedback on NIH Common Fund's High Risk, High-Reward Research Symposium (OD) 1 HRHR Symposium Satisfaction Survey
NLM Toxnet 2018 Workshop Survey 1 NLM TOXNET 2018 Workshop Survey instrument
NIH Office of Intramural Training & Education (OITE) Community College Day Feedback 1 Community College Day feedback
The NINDS Public Site Widget 1 NINDS Public Site Widget screenshot
Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (State, Local, and Tribal) 1 PEPH Aware Act Use Survey Final
Partnerships for Environmental Public Health (PEPH) Aware-Act-Use (Federal Government) 1 PEPH Aware Act Use Survey
2018 Train-the-Trainers (private) Feedback (OD) 1 2018 Train-the-Trainers Feedback form
NLM Website Survey for Website Satisfaction Rating 1 NLM Website Survey Instrument
NLM NCBI 2018 Literature Resources Survey 1 NCBI 2018 Literature Resources Survey
ODP Pathways to Prevention survey 1 P2P Survey screenshots
NIMH Website Survey 1 NIMH Website Survey Screenshots
NCBI 2018 Gene Resource Survey (NLM) 1 NCBI 2018 Gene Resource Survey Instrument
Health Science Data Needs Assessment (NLM) 1 Health Science Data Needs Assessment
2019 Brain Research through Advancing Innovative Neurotechnologies (BRAIN) Investigators Meeting Conference Assessment Survey (NINDS) 1 BRAIN PI Mtg - Event App Survey Screenshots
2019 Data Science Services Survey (NLM) 1 Data Science Survey
Assist User Experience 1 Assist User Experience
NCBI 2019 Identical Protein Groups (NLM) 1 NCBI IPG survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,059,000 759,000 0 300,000 0 0
Annual Time Burden (Hours) 147,999 148,074 0 -75 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
there is a difference of -75 in the burden being requested due to mathematical computation from the previously, approved submission. Additionally, the number of responses has increased by 300,000 due to new requirements regarding the reporting of “Responses per Respondent.”

$350,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Tawanda Abdelmouti 240 276-5530 ta401@nih.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/27/2018


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