DFAS Customer Satisfaction Surveys--Generic

ICR 200711-0730-001

OMB: 0730-0003

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2007-11-30
IC Document Collections
IC ID
Document
Title
Status
5627 Modified
ICR Details
0730-0003 200711-0730-001
Historical Active 200405-0730-001
DOD/DFAS
DFAS Customer Satisfaction Surveys--Generic
Extension without change of a currently approved collection   No
Regular
Approved without change 12/21/2007
Retrieve Notice of Action (NOA) 11/30/2007
  Inventory as of this Action Requested Previously Approved
12/31/2010 36 Months From Approved 12/31/2007
166,000 0 15,000
6,000 0 2,000
0 0 0

The Defense Finance and Accounting Service (DFAS) intends to conduct a number of surveys designed to measure the perception and quality of service we provide. The information collected will be used internally to determine where and to what extent services are satisfactory, and to identify areas for improvememt. Survey respondents used under this generic clearance may include: contractors, vendors; annuitants; civil service employees, and retired civil service and military.

EO: EO 12862 Name/Subject of EO: null
  
None

Not associated with rulemaking

  72 FR 39799 07/20/2007
72 FR 67289 11/28/2007
No

1
IC Title Form No. Form Name
DFAS Customer Satisfaction Surveys--Generic

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 166,000 15,000 0 0 151,000 0
Annual Time Burden (Hours) 6,000 2,000 0 0 4,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Burden increased due to an increase in the number of respondents.

$200,000
No
No
Uncollected
Uncollected
Uncollected
Uncollected
Patricia Toppings 703 696-5284 PLToppings@whs.mil

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/30/2007


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