DFAS Customer Satisfaction Surveys--Generic

ICR 201401-0730-001

OMB: 0730-0003

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2014-01-29
Supporting Statement A
2014-03-12
IC Document Collections
ICR Details
0730-0003 201401-0730-001
Historical Active 201012-0730-001
DOD/DFAS
DFAS Customer Satisfaction Surveys--Generic
Revision of a currently approved collection   No
Regular
Approved with change 03/12/2014
Retrieve Notice of Action (NOA) 01/30/2014
This collection is approved based on the revised materials provided by the Department.
  Inventory as of this Action Requested Previously Approved
03/31/2017 36 Months From Approved 03/31/2014
219,300 0 230,000
21,739 0 8,000
586,926 0 0

The Defense Finance and Accounting Service (DFAS) intends to conduct a number of surveys designed to measure the perception and quality of service we provide. The information collected will be used internally to determine where and to what extent services are satisfactory, and to identify areas for improvememt. Survey respondents used under this generic clearance may include: contractors, vendors; annuitants; civil service employees, and retired civil service and military.

EO: EO 12862 Name/Subject of EO: null
  
None

Not associated with rulemaking

  78 FR 46928 08/02/2013
79 FR 4456 01/28/2014
No

2
IC Title Form No. Form Name
DFAS Vendor pay Customer Satisfaction Survey
DFAS Customer Satisfaction Surveys--Generic

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 219,300 230,000 0 0 -10,700 0
Annual Time Burden (Hours) 21,739 8,000 0 0 13,739 0
Annual Cost Burden (Dollars) 586,926 0 0 0 586,926 0
No
No
Decrease in number of respondents and increase in the number of hours.

$301,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Frederick Licari 571 372-0493 frederick.c.licari.civ@mail.mil

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/30/2014


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