Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

ICR 202008-0960-010

OMB: 0960-0788

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2020-09-11
Supporting Statement B
2020-09-11
Supporting Statement A
2020-09-11
ICR Details
0960-0788 202008-0960-010
Active 202003-0960-006
SSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)
Revision of a currently approved collection   No
Regular
Approved without change 10/30/2020
Retrieve Notice of Action (NOA) 09/11/2020
When relevant for a given collection, the agency will strive to provide an electronic instrument in addition to any non-electronic instruments in use.
  Inventory as of this Action Requested Previously Approved
10/31/2023 36 Months From Approved 10/31/2020
5,455,212 0 4,100,000
1,153,887 0 766,667
0 0 0

This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs.

None
None

Not associated with rulemaking

  85 FR 37996 06/24/2020
85 FR 56284 09/11/2020
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,455,212 4,100,000 0 1,355,212 0 0
Annual Time Burden (Hours) 1,153,887 766,667 0 387,220 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
Since the last time we cleared this information collection, the agency has further developed our customer satisfaction activities, estimated our agency needs, and fine-tuned our collection methods based on the Fast Track protocol. We are projecting higher representative annual burden for the next three years, as we anticipate we will need more customer satisfaction activities.

$131,204
No
    Yes
    Yes
No
No
No
No
Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/11/2020


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