Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication

ICR 202007-0960-008

OMB: 0960-0596

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2019-09-09
Justification for No Material/Nonsubstantive Change
2020-07-24
ICR Details
0960-0596 202007-0960-008
Active 202004-0960-015
SSA
Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 07/27/2020
Retrieve Notice of Action (NOA) 07/24/2020
  Inventory as of this Action Requested Previously Approved
11/30/2021 11/30/2021 11/30/2021
11,776,474 0 11,276,475
748,079 0 714,747
0 0 0

RISA, one of SSA's authentication methods, allows individuals to access their personal information through our Internet and Automated Telephone Services. SSA asks individuals and third parties who seek personal information from SSA records, or who register to participate in SSA's online business services, to provide certain identifying information. As an extra measure of protection, SSA asks requestors who use the Internet and telephone services to provide additional identifying information unique to those services so SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA, and individuals and third parties who are registering for SSA's online business services. We are doing a COVID-related, non-substantive change to update the to add a new a new Telephone Knowledge Change of Address, as due to the current COVID-19 situation, respondents are not currently able to make this change in our field offices.

US Code: 42 USC 405 Name of Law: Social Security Act
  
None

Not associated with rulemaking

  83 FR 21328 05/09/2018
83 FR 35526 07/26/2018
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 11,776,474 11,276,475 0 499,999 0 0
Annual Time Burden (Hours) 748,079 714,747 0 33,332 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
We are increasing the burden for this ICR as we are adding the new Change of Address option to the Automated Telephone System due to the current COVID-19 situation, since respondents are unable to make this change in our field offices at the moment. We expect an increase in use of the Automated Telephone System for use of this new application.

$8,255,973
No
    Yes
    Yes
No
No
No
Yes
Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/24/2020


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