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pdfOCSE Federal Parent Locator Service
FPLS System Framework
User Screen Flow
Version 3.0
June 16, 2015
Administration for Children and Families
Office of Child Support Enforcement
370 L’Enfant Promenade S.W.
Washington, DC 20447
This document was prepared for the United States Department of Health and Human Services, Office of Child
Support Enforcement under Contract Number HHS-N26-3999-900033I by Lockheed Martin, Information Systems
& Global Solutions, Incorporated (LM IS&GS). The work was authorized in compliance with the following specific
prime task order:
Delivery Order Number:
HHS-P23-3201-175055W
Delivery Order Title:
FPLS System Framework
Document Date:
June 16, 2015
Document Number:
H3-A2014.81.02
SM v1.0
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
TABLE OF CONTENTS
1.
Registration...................................................................................................... 1-1
2.
Activation ......................................................................................................... 2-1
3.
Login ................................................................................................................. 3-1
4.
Account Updates ............................................................................................. 4-1
5.
Credential Management .................................................................................. 5-1
6.
General Pages.................................................................................................. 6-1
LIST OF FIGURES AND CHARTS
Figure 1-1: Welcome to FPLS Child Support Services Portal ..................................... 1-1
Figure 1-2: User Certification ...................................................................................... 1-2
Figure 1-3: Registration User ...................................................................................... 1-4
Figure 1-4: Registration Services ................................................................................ 1-5
Figure 1-5: Registration – MSFIDM ............................................................................. 1-6
Figure 1-6: Registration – MSFIDM (More FEINs) ...................................................... 1-7
Figure 1-7: Registration – e-IWO ................................................................................ 1-8
Figure 1-8: Registration – Debt Inquiry........................................................................ 1-8
Figure 1-9: Registration – Insurance Match ................................................................ 1-9
Figure 1-10: Access and Visitation .............................................................................. 1-9
Figure 1-11: Employer Services ................................................................................ 1-10
Figure 1-12: Federal Collection and Enforcement ..................................................... 1-10
Figure 1-13: Registration Services – User/Service Information ................................. 1-11
Figure 1-14: Registration – Verification ..................................................................... 1-12
Figure 1-15: Registration – User Registration Request Submitted ............................ 1-13
Figure 2-1: Welcome to FPLS Child Support Services Portal ..................................... 2-1
Figure 2-2: Login Certification ..................................................................................... 2-1
Figure 2-3: User Activation .......................................................................................... 2-2
Figure 2-4: Activation .................................................................................................. 2-3
Figure 3-1: Login Certification ..................................................................................... 3-1
Figure 3-2: Login ......................................................................................................... 3-2
Figure 3-3: Child Support Services Portal Home Page ............................................... 3-3
Figure 4-1: Account Update - User .............................................................................. 4-1
Figure 4-2: Account Update ........................................................................................ 4-2
Figure 5-1: Login Certification ..................................................................................... 5-1
Figure 5-2: Forgot User ID .......................................................................................... 5-2
Figure 5-3: Credential Management ............................................................................ 5-3
Figure 5-4: Login (Forgot/Change Password) ............................................................. 5-3
Figure 5-5: Login Forgot/Change Password ................................................................ 5-4
Figure 5-6: Forgot/Change Password (Challenge Questions) ..................................... 5-5
Figure 5-7: Forgot/Change Password (Reset Password) ............................................ 5-6
Figure 5-8: Password Changed (Confirmation) ........................................................... 5-6
Table of Contents
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June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 6-1: Timeout Warning ....................................................................................... 6-1
Figure 6-2: Session Timed Out ................................................................................... 6-1
Figure 6-3: System Error ............................................................................................. 6-2
Chart 1-1:
Chart 1-2:
Chart 1-3:
Chart 1-4:
Chart 2-1:
Chart 2-2:
Chart 2-3:
Chart 3-1:
Chart 3-2:
Chart 3-3:
Chart 4-1:
Chart 4-2:
Chart 5-1:
Chart 5-2:
Chart 5-3:
Chart 5-4:
Chart 5-5:
Chart 5-6:
Welcome to FPLS Child Support Services Portal ....................................... 1-1
User Certification ........................................................................................ 1-3
Registration - User ..................................................................................... 1-5
Registration – MSFIDM Page ..................................................................... 1-6
Login Certification ....................................................................................... 2-2
User Activation ........................................................................................... 2-2
Activation .................................................................................................... 2-3
Login Certification ....................................................................................... 3-1
Login .......................................................................................................... 3-2
Child Support Services Portal Home Page ................................................. 3-3
Account Update – User .............................................................................. 4-2
Account Update .......................................................................................... 4-2
Login Certification ....................................................................................... 5-1
Forgot User ID ............................................................................................ 5-2
Login (Forgot/Change Password) ............................................................... 5-3
Login Forgot/Change Password ................................................................. 5-4
Forgot/Change Password (Challenge Questions) ...................................... 5-5
Forgot/Change Password (Reset Password) ............................................. 5-6
Table of Contents
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June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
1.
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
REGISTRATION
This document describes the process to submit a request for user registration for access to the
Federal Parent Locator Service Child Support Services Portal (FPLS CSSP).
Figure 1-1: Welcome to FPLS Child Support Services Portal
Figure 1-1 shows the page that displays broadcast messages for the portal. An example of a
broadcast message would be notice of an upcoming maintenance.
Note: Figure 1-1 shows the header and footer for all FPLS CSSP screens.
The header may contain additional links (e.g., Logout, Comments, Print,
CSSP Home). The footer may contain additional links (e.g., Contact Us,
Privacy Statement, Paperwork Reduction Act of 1995). The Paperwork
Reduction Act of 1995 link only appears on the logon pages.
We excluded the headers and footers from many of the screen images to
improve the readability of this document.
Chart 1-1 describes the functions available from the Welcome to FPLS Child Support Services
Portal page.
CHART 1-1: WELCOME TO FPLS CHILD SUPPORT SERVICES PORTAL
Link
FAQ
Part 1: Registration
Description
Displays the FAQs for security
1-1
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
CHART 1-1: WELCOME TO FPLS CHILD SUPPORT SERVICES PORTAL
Link
Description
Contact Us
Displays the Help Desk Contact Page, which lists the contact
phone number and e-mail address for the Portal Administrator and
applications on the portal
Privacy Statement
Displays the FPLS Privacy Statement
Paperwork Reduction Act of Displays the Paperwork Reduction Act of 1995
1995
Registered users click Log In to navigate to the Logon Certification page. Refer to the user
guide for the desired application to continue.
Un-registered users click Register to request access to the portal. The User Certification page
displays. See Figure 1-2.
Figure 1-2: User Certification
Chart 1-2 describes the functions available from the User Certification page.
Part 1: Registration
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OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
CHART 1-2: USER CERTIFICATION
Link
Description
FAQ
Displays the FAQs for security
Contact Us
Displays the Help Desk Contact Page, which lists the contact
phone number and e-mail address for the Portal Administrator and
applications on the portal
Privacy Statement
Displays the FPLS Privacy Statement
Paperwork Reduction Act of Displays an explanation of the Paperwork Reduction Act of 1995
1995
Click Accept to navigate to the Registration – User page to complete the required information
for registration.
Click Quit to navigate to the Welcome to FPLS Child Support Services Portal page.
Figure 1-3 shows the page that displays when the user begins registration.
Part 1: Registration
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June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 1-3: Registration User
Part 1: Registration
1-4
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Chart 1-3 describes the functions that are available from the Registration – User page.
CHART 1-3: REGISTRATION - USER
Link
Description
Password Policy
Displays the Password Policy Requirements in a new window
Registration Guide
Displays a web page that contains instructions on how to complete
the registration process
The user completes the required fields (noted by an asterisk on the user registration form). The
sections include Personal, Employer, and Security information.
Click Next to navigate to the Registration – Service page to select the applications the user
would like to access on the portal.
Click Clear to remove any data entered since the last save of the information.
Click Cancel to navigate to the Welcome to FPLS Child Support Service Portal page. The
system does not save any data entered.
The user selects the type of user and the services for which the user is requesting portal access.
See Figure 1-4.
Figure 1-4: Registration Services
Part 1: Registration
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OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Click Next to navigate to the Organization Registration page to define the company/employer for
which the user is requesting portal access. This screen display depends on the services selected.
Click Previous to navigate back to the Registration – User page.
Click Cancel to navigate back to the Welcome to FPLS Child Support Service Portal page. The
system does not save any data entered.
Figure 1-5 shows the page that opens when the users selects the Multistate Financial Institution
Data Match (MSFIDM) service.
Figure 1-5: Registration – MSFIDM
Chart 1-4 describes the functions that are available in the Organization Registration page.
CHART 1-4: REGISTRATION – MSFIDM PAGE
Element
Description
More FEINS
Displays a screen to enter additional FEINs and Organizations
Contact Us
Displays the Help Desk Contact Page, which lists the contact
phone number and e-mail address for the Portal Administrator and
applications on the portal
Privacy Statement
Displays the FPLS Privacy Statement
Click Next to navigate to the Organization Registration page to complete the information for the
next service the user is requesting access on the portal. If there are no more services for the user,
the navigation is to the Registration – Verification page.
Part 1: Registration
1-6
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Click Previous to navigate back to the Registration – Services page.
Click Cancel to navigate back to the Welcome to FPLS Child Support Service Portal page. The
system does not save any data entered.
Figure 1-6 shows the page that opens when the user selects More FEINS on the Organization –
MSFIDM page.
Figure 1-6: Registration – MSFIDM (More FEINs)
Part 1: Registration
1-7
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 1-7 displays when the user selects the Electronic Income Withholding Order (e-IWO)
service. The page functions are similar to those for Multistate Financial Institution Data Match
(see Chart 1-5). Applications added to the portal have a similar screen for a user to select the
roles for that service.
Figure 1-7: Registration – e-IWO
Figure 1-8 displays when the user selects Debt Inquiry service. The page functions are similar to
those for Multistate Financial Institution Data Match (see Chart 1-5). Services added to the
portal have a similar screen for a user to select the roles for that service.
Figure 1-8: Registration – Debt Inquiry
Part 1: Registration
1-8
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 1-9 displays when the user selects Insurance Match service. The page functions are
similar to those for Multistate Financial Institution Data Match (see Chart 1-5). Services added
to the portal have a similar screen for a user to select the roles for that service.
Figure 1-9: Registration – Insurance Match
Figure 1-10 displays when the user selects Access and Visitation service. The page functions are
similar to those for Multistate Financial Institution Data Match (see Chart 1-4). Applications
added to the portal have a similar screen for a user to select the roles for that service.
Figure 1-10: Access and Visitation
Part 1: Registration
1-9
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 1-11 displays when the user selects Employer Services service. The page functions are
similar to those for Multistate Financial Institution Data Match (see Chart 1-5). Applications
added to the portal have a similar screen for a user to select the roles for that service.
Figure 1-11: Employer Services
Figure 1-12 displays when the user selects Federal Collection and Enforcement service. The
page functions are similar to those for Multistate Financial Institution Data Match (see Chart 15). Applications added to the portal have a similar screen for a user to select the roles for that
service.
Figure 1-12: Federal Collection and Enforcement
Figure 1-13 displays when the user selects FPLS Child Support Technical Support Staff. The
user selects each application they need to access.
Part 1: Registration
1-10
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 1-13 displays when the user selects FPLS Child Support Technical Support Staff. The
user selects each application they need to access.
Figure 1-13: Registration Services – User/Service Information
The user selects the type of user and the services for which the user is requesting portal access.
Click Next to navigate to the Registration Verification page.
Click Previous to navigate to back to the Registration –User page.
Click Cancel to navigate back to the Welcome to FPLS Child Support Service Portal page. The
system does not save any data entered.
Part 1: Registration
1-11
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 1-14 displays all registration information provided by the user and the applications the
user requested access.
Figure 1-14: Registration – Verification
Part 1: Registration
1-12
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Chart 1-6 describes the functions that are available in the Registration – Verification page.
CHART 1-6: REGISTRATION – VERIFICATION
Element
Description
Print
Displays the user’s print page options
FAQ
Displays the Frequently Asked Questions (FAQ) in a new window
Top of Page
Returns the user to the top of the page
Contact Us
Displays the Help Desk Contact Page, which lists the contact phone
number and e-mail address for the Portal Administrator and
applications on the portal
Privacy Statement
Displays the FPLS Privacy Statement
Click Request to verify the access code for two-factor authentication. The system sends an
email and/or text message with an access code to the media device selected on the Registration –
User page. The user must enter the access code to complete the registration process.
Click Submit to navigate to the User Confirmation to receive verification that the registration is
complete.
Click Previous to navigate back to the Registration – Services page.
Click Cancel to navigate back to the Welcome to FPLS Child Support Service Portal page. The
system does not save any data entered.
Figure 1-15 shows the system verifies the user successfully submitted their registration.
Figure 1-15: Registration – User Registration Request Submitted
Click Welcome to navigate the user to the Welcome to FPLS Child Support Services Portal
page.
Part 1: Registration
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OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
2.
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
ACTIVATION
Figure 2-1 shows the Welcome to the FPLS Child Support that will display broadcast messages
for the portal.
Figure 2-1: Welcome to FPLS Child Support Services Portal
Click Log In to open the Login Certification page.
Click Register to open the User Certification page.
Figure 2-2 shows the page that displays when the user logs into the system.
Figure 2-2: Login Certification
Part 2: Activation
2-1
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Chart 2-1 describes the functions that are available from the Login Certification page.
CHART 2-1: LOGIN CERTIFICATION
Element
Description
I Accept
Checking box certifies that the user agrees with the terms of this
agreement
Enter User ID
Allows the user to enter their User ID
Forgot User ID
Opens the Forgot User ID screen
Login using PIV card
Allows the user to access the portal using a PIV card (internal
users only)
i
(Information Link)
Provides extra information concerning PIV card access
Click Enter to open the User Activation page.
Click Clear to remove all information from fields.
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Service Portal page.
Figure 2-3 shows the page that displays for the user to complete to activate their account.
Figure 2-3: User Activation
Chart 2-2 describes the functions that are available from the User Activation page.
CHART 2-2: USER ACTIVATION
Element
For User ID
Part 2: Activation
Description
Displays the user’s User ID (system generates this User ID)
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June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
CHART 2-2: USER ACTIVATION
Element
Description
Enter Activation Code
Allows the user to enter the activation code he/she received from
the portal.
Enter password
Allows the user to enter their password
Forget/Change Password
Opens the Forgot/Change Password page
Challenge Questions
Requires the user to provide responses to the challenge questions
Click Activate to open the Activation page.
Click Clear to remove information from fields.
Click Cancel to cancel the transaction and open the Welcome to FPLS Child Support Services
Portal.
Figure 2-4 shows the page that displays when the user activates their account.
Figure 2-4: Activation
Chart 2-3 describes the functions that are available from the Activation page.
CHART 2-3: ACTIVATION
Element
Welcome
Part 2: Activation
Description
Opens the Welcome to FPLS Child Support Services Portal page
2-3
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
3.
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
LOGIN
Figure 3-1 shows the page that displays for the user to initiate logging in to their account.
Figure 3-1: Login Certification
Chart 3-1 describes the functions that are available on the Login Certification page.
CHART 3-1: LOGIN CERTIFICATION
Element
Description
I Accept
Checking box certifies that the user agrees with the terms of this
agreement
Enter User ID
Allows the user to enter their User ID
Forgot User ID?
Opens the Forgot User ID screen
Login using PIV card
Allows user to access the portal using a PIV card (internal users)
i
(Information Icon)
Provides extra information concerning PIV card access
Click Enter to open the Login page.
Click Clear to remove information from fields.
Click Cancel to cancel the transaction and open the Welcome to FPLS Child Support Services
Portal.
Part 3: Login
3-1
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 3-2 shows the next page that displays when a user logs into their account.
Figure 3-2: Login
Chart 3-2 describes the functions that are available from the Login page.
CHART 3-2: LOGIN
Element
Description
Login Guide
Opens screen that provides information on completing the Login
Process
Password
User enters their password
Forgot/Change Password?
Opens the Forgot/Change Password screen
Challenge Question
User provides the appropriate answer to the challenge response
Access Code
Once the user receives the access code via email or texting
(depending on their options set up during registration), the user
enters the access code
Contact Us
Displays the Help Desk Contact Page, which lists the contact
phone number and e-mail address for the Portal Administrator and
applications on the portal
Privacy Statement
Displays the FPLS Privacy Statement
Click Login to take the user to the Portal Home page.
Part 3: Login
3-2
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Click Resend Code to request another access code if there is a problem entering a code.
Click Clear to remove information from fields.
Click Cancel to cancel the transaction and open the Welcome to FPLS Child Support Services
Portal.
Figure 3-3 shows the Child Support Services Portal Home page.
Figure 3-3: Child Support Services Portal Home Page
Chart 3-3 describes the functions that are available from the Child Support Services Portal Home
page.
CHART 3-3: CHILD SUPPORT SERVICES PORTAL HOME PAGE
Element
Description
Services Menu
The bold blue links on the left navigation region are links to the
services the user selected during the registration process
Account Update
Opens the Account Update page so that the user can modify their
account information (see Figure 4-1)
Contact Us
Displays the Help Desk Contact Page, which lists the contact
phone number and e-mail address for the Portal Administrator and
applications on the portal
Privacy Statement
Displays the FPLS Privacy Statement
Part 3: Login
3-3
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
4.
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
ACCOUNT UPDATES
Figure 4-1 shows the page that displays when the user selects Account Update from the left
menu on the Child Support Services Portal Home page.
Figure 4-1: Account Update - User
Part 4: Account Updates
4-1
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Chart 4-1 displays the information that a user can update.
CHART 4-1: ACCOUNT UPDATE – USER
Element
Description
Personal Information Section
Displays personal information the user provided
Employer Information Section
Displays employer information the user provided
Challenge Questions Section
Displays the challenge questions the user selected and the
responses the user provided
Access Code Section
Displays access code preferences and information for two-factor
authentication
Top of Page
Returns the user to the top of the page
Click Request to request an access code.
Click Update to save and confirm the account update.
Click Reset to reset any unsaved updated information.
Click Cancel to cancel the transaction and open the Welcome to FPLS Child Support Services
Portal.
Click Disable Account to disable the account.
Figure 4-2 shows the Account Update verification page that displays when a user updates their
account.
Figure 4-2: Account Update
Chart 4-2 describes the functions that are available from the Account Update page.
CHART 4-2: ACCOUNT UPDATE
Element
CSSP Home
Part 4: Account Updates
Description
Opens the Welcome to FPLS Child Support Services Portal page
4-2
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
5.
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
CREDENTIAL MANAGEMENT
Figure 5-1 displays the Login Certification page.
Figure 5-1: Login Certification
Chart 5-1 describes the functions that are available from the Login Certification page.
CHART 5-1: LOGIN CERTIFICATION
Element
Description
I Accept
Checking box certifies that the user agrees with the terms of the
agreement
Enter User ID
Allows the user to enter their User ID
Forgot User ID?
Opens the Forgot User Id screen
Login using PIV card
Allows user to access the portal using a PIV card (internal users
only)
i
(Information Icon)
Provides extra information concerning PIV card access
Click Enter to open the second login page to enter password and answer challenge question.
Click Clear to remove all information from the fields.
Part 5: Credential Management
5-1
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Services Portal page.
Figure 5-2 displays the Forgot User ID page.
Figure 5-2: Forgot User ID
Chart 5-2 describes the functions that are available from the Forgot User ID page.
CHART 5-2: FORGOT USER ID
Element
Description
Email Address
Allows email address to be entered
Re-enter Email Address
Allows email address to be re-entered
Click Submit to open the Credential Management User ID Confirmation page.
Click Clear to remove all information from the fields.
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Services Portal page.
Part 5: Credential Management
5-2
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 5-3 displays the confirmation that the system sent the user ID to the user’s email account.
Figure 5-3: Credential Management
Click Welcome to open the Welcome to FPLS Child Support Services Portal page.
Figure 5-4 displays the information that a user must complete to change their password.
Figure 5-4: Login (Forgot/Change Password)
Chart 5-3 describes the functions that are available from the Login (Forgot/Change Password)
page.
CHART 5-3: LOGIN (FORGOT/CHANGE PASSWORD)
Element
Login Guide
Part 5: Credential Management
Description
Opens screen that provides information on completing the Login
Process
5-3
June 16, 2015
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FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
CHART 5-3: LOGIN (FORGOT/CHANGE PASSWORD)
Element
Description
Password
User enters their password
Forgot/Change Password? Opens the Forgot/Change Password screen
Challenge Question
User provides the appropriate answer to the challenge response
Access Code
User enters their temporary access code received via an e-mail or
text message received from the portal.
Click Login to authenticate the password, challenge question response, and access code.
Click Resend Code to have the system send a new code.
Click Clear to remove all information from the fields.
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Services Portal page.
Figure 5-5 displays page where a user enters their password.
Figure 5-5: Login Forgot/Change Password
Chart 5-4 describes the functions that are available from the Forgot/Change Password.
CHART 5-4: LOGIN FORGOT/CHANGE PASSWORD
Element
Description
User Id
Displays the user’s User ID from the system
Enter Email
User enters email address
Click Submit to open the Credential Management User ID Confirmation page.
Part 5: Credential Management
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OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Click Clear to remove all information from the fields.
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Services Portal page.
Figure 5-6 displays the page where a user answers the Challenge Questions.
Figure 5-6: Forgot/Change Password (Challenge Questions)
Chart 5-5 describes the functions that are available from the Forgot/Change Password (Challenge
Questions) page.
CHART 5-5: FORGOT/CHANGE PASSWORD (CHALLENGE QUESTIONS)
Element
Challenge Questions 1-5
Description
User provides the appropriate answer to the challenge questions
Click Submit to open the Credential Management User ID Confirmation page.
Click Clear to remove all information from the fields.
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Services Portal page.
Figure 5-7 shows the page where a user enters their password.
Part 5: Credential Management
5-5
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 5-7: Forgot/Change Password (Reset Password)
Chart 5-6 describes the functions that are available from the Forgot/Change Password (Reset
Password) page.
CHART 5-6: FORGOT/CHANGE PASSWORD (RESET PASSWORD)
Element
Description
Enter New Password
Allows the user to enter the new password
Password Policy
Opens the FPLS Password Policy
Re-enter New Password
Allows the new password to be entered
Click Submit to open the Password Change Confirmation page.
Click Clear to remove all information from the fields.
Click Cancel to cancel the transaction and return the user to the Welcome to FPLS Child
Support Services Portal page.
Figure 5-8 displays message that a user successfully changed their password.
Figure 5-8: Password Changed (Confirmation)
Click Welcome to open the Welcome to FPLS Child Support Services Portal page.
Part 5: Credential Management
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June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
6.
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
GENERAL PAGES
Figure 6-1 displays the timeout warning popup message.
Figure 6-1: Timeout Warning
Click Continue to refresh the session, close the browser, and return to the previously displayed
page.
Figure 6-2 displays the session timed out popup message.
Figure 6-2: Session Timed Out
Click Welcome to open the Welcome to FPLS Child Support Services Portal page.
Part 6: General Pages
6-1
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 6-3 displays the page that displays if there is a system error.
Figure 6-3: System Error
Click Welcome to open the Welcome to FPLS Child Support Services Portal page.
Figure 6-4 shows the popup message that displays when the system locks the account.
Figure 6-4: Account Locked (Credential Management and Activation Pages)
Click Welcome to open the Welcome to FPLS Child Support Services Portal page.
Part 6: General Pages
6-2
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 6-5 displays the FAQ page.
Figure 6-5: Frequently Asked Questions
Chart 6-5 describes the functions that are available from the Frequently Asked Questions page.
CHART 6-5: FREQUENTLY ASKED QUESTIONS
Element
Description
Category List
User selects a section and the system navigates the user to the
section
Top of Page
Returns the user to the top of the page
Part 6: General Pages
6-3
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 6-6 displays the Contact Us information.
Figure 6-6: Contact Us
Figure 6-7 shows the security alert message if the user’s system has an issue with the site
security.
Figure 6-7: Security Alert – User Accepts Certificate
Click Yes to open the Welcome to FPLS Child Support Services Portal.
Click No to cancel the current operation.
Click View Certificate to open the certificate information.
Part 6: General Pages
6-4
June 16, 2015
OCSE Federal Parent Locator Service
FPLS System Framework
OMB Contol No.: 0970-0370
User Screen Flow
Version 3.0
Expires: xx/xx/xxxx
Figure 6-8 shows the message that a user sees before they leave the system.
Figure 6-8: Disable Account Message
Click OK to disable the user’s account.
The Paperwork Reduction Act of 1995(Pub.L. 104-13)
Public reporting burden for this collection of information is estimated to average 0.15 hours, per response, including
the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of
information.
An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information,
unless it displays a currently valid OMB control number.
Part 6: General Pages
6-5
June 16, 2015
| File Type | application/pdf |
| File Modified | 2015-08-07 |
| File Created | 2015-08-07 |