Surve - 360 Acquisition: Pre-award & Debriefing Satisfaction Survey

OMB No. 0960-0788

Evaluation of OAG's Participation in Procurement
Welcome
Thank you for participating in the evaluation of OAG's performance in the procurement process.
* 1. Program Office
Social Security Administration - Office of Acquisition and Grants

* 2. Solicitation # (copy from email)

Evaluation of OAG's Participation in Procurement
Planning
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being "Very Satisfied" and 1 being
"Very Dissatisfied."
3. How satisfied were you that the program office conducted meaningful market research?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

4. How satisfied were you with the program office's ability to provide any necessary documents allowing for
the timely completion of the acquisition package?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

5. How satisfied were you that the program office allotted adequate time for a successful procurement?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

1

6. How satisfied were you that the program office allotted adequate resources to allow for a successful
procurement?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

Evaluation of OAG's Participation in Procurement
Communication
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being "Very Satisfied" and 1 being
"Very Dissatisfied."
7. How satisfied were you with the clarity and effectiveness of the program office's communication of their
needs and time constraints?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

8. How satisfied were you with the program office's responsiveness to your questions (communicating in a
clear, courteous, timely, and professional manner)?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

9. How satisfied were you with your understanding on how - and to whom - you should elevate problems for
resolution in the program office?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

10. How satisfied were you with the program office's technical expertise in evaluating proposals?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

2

Evaluation of OAG's Participation in Procurement
Overall
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being "Very Satisfied" and 1 being
"Very Dissatisfied."
11. How satisfied were you with the overall support provided by the program office in the acquisition process?
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

12. Please provide any additional comments:

Evaluation of OAG's Participation in Procurement
For Awards Made Using Government-Wide Acquisition Contracts (GWACS) or GSA Schedules
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being "Very Satisfied" and 1 being
"Very Dissatisfied."
13. Please rate your overall satisfaction with the contract vehicle based upon the outcomes you have
experiences so far.
5 - Very Satisfied

4

3

2

1 - Very Dissatisfied

N/A

14. Which of the following criteria played a role in your selection of this contract vehicle? (Check all that apply)
Saves time
Flexibility
Ease of use
Familiarity
Vendor access
Ability to meet small business goals
Ability to meet sustainability goals
Complies with agency policy

3

Paperwork Reduction Act Statement - This information collection meets the requirements of 44 U.S.C.
§3507, as amended by section 2 of the Paperwork Reduction Act of 1995. You do not need to answer
these questions unless we display a valid Office of Management and Budget (OMB) control number.
The OMB control number is 0960-0788. We estimate that it will take about 10 minutes to read the
instructions, gather the facts, and answer the questions. You may send comments on our time
estimate above to: SSA, 6401 Security Blvd., Baltimore, MD 21235-6401. Send only comments
relating to our time estimate to this address, not the completed form.

Sample Agency’s email sending out the Survey Link:
Subject: Satisfaction Survey: Acquisition 360 - Social Security Administration (SSA)
Your firm submitted an offer in response to a solicitation issued by the SSA’s Office of
Acquisition and Grants.
SSA would appreciate your company's feedback on the acquisition process, as your answers will
help us assess our performance and identify strengths and weaknesses. Your company is
encouraged, but not required to respond to this survey. This survey should take no more than ten
(10) minutes to complete, we will not publish or make publicly available the results, and it is
strictly voluntary. We will issue the survey after conducting any debriefings. Your survey
response will not affect the award decision in any way.
You can access the survey at:
If you would like to respond but are experiencing difficulty, please contact the person below for
assistance. Please submit your survey response within the next thirty (30) days.
Regina van Houten
Social Security Administration
Office of Acquisition and Grants
Phone: 410-965-3047
Email: Regina.van.houten@ssa.gov