DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Rangeland Fire Strategic Plan Comment Form Form and Instruction	New
Rangeland Fire Prevention, Management, and Restoration Public Comment Form and Instruction	New
DOI 30-day FR notice.pdf Supplementary Document	2012-03-26
DOI Generic 60-day FR notice.pdf Supplementary Document	2012-03-22
DOI Generic Clearance Submission Template-2012.docx Supplementary Document	2012-03-22
Executive_Order_13571.pdf Supplementary Document	2012-03-22
Executive_Order_12862.pdf Supplementary Document	2012-03-22
SS-B for DOI Generic Clearance-2012.docx Supporting Statement B	2012-03-22
SS-A for DOI Generic Clearance-2012.docx Supporting Statement A	2012-03-22

IC Document Collections

IC ID	Document Title	Status
216983	USGS Landsat Elicitation Other-Elicitation	New
216892	NPS Pre-Award Phase Satisfaction Survey Instruction	New
216503	Focus groups as part of the initiative to Understand and Connect Americans and Nature Other-Focus group topic guide	New
215964	Rangeland Fire Strategic Plan Comment Form Form and Instruction	New
215640	Focus groups to evaluate landowner preferences for Farm Bill Conservation program service delivery Other-Focus group script	New
214971	Rangeland Fire Prevention, Management, and Restoration Public Comment Form and Instruction	New
214815	BSEE Domestic and International Standards Workshop Survey Other-survey	New
213764	USGS -- Feedback from Phone Customers Other-Voice prompted feedback	New
213763	USGS- Feedback from Web Chat Customers Other-Customer feedback webpage	New
212935	OST Customer Feedback Survey Other-Survey	New
212831	Feedback from USGS Email Customers Other-Customer Comment Card	New
212565	StrataWeb Usefulness Survey Other-Survey	New
211556	Survey of customer satisfaction with community programs at GWCNM Other-Survey	New
210136	National Hydrology Dataset (NHD) Stewardship Assessment Other-Survey	New
209809	Evaluation of mobile technology utilization in outdoor education programs at Yellowstone National Park Other-Survey	New
208866	Small Contract Concessioners' Satisfaction with NPS Administrative Procedures Other-Survey	New
208079	Customer Satisfaction Survey: Land-Based Wind Energy Guidelines Other-Survey	New
207483	Secretarial Commission on Indian Trust Services: Beneficiary Feedback on Trust Services Other-Survey	New
206694	Elevation-Hydro Survey Other-Survey	New
206316	Information Access Center (IAC) Customer Comment Card Other-Comment card	New
204973	Conservation + Recreation Newsletter Satisfaction Survey Other-Survey	New
204679	Workshop Survey - BSEE Domestic and International Standards Workshop Other-Survey	New
203498	Customer Satisfaction Survey -- The USGS Landslide Handbook Other-survey	New

ICR Details

OMB Control No: 1090-0011	ICR Reference No: 201203-1090-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOI/ASPMB	Agency Tracking No:
Title: DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/15/2012
	Date Received in OIRA: 03/26/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2015	36 Months From Approved
Responses	483,000	0	0
Time Burden (Hours)	87,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Department of the Interior seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 17493	03/26/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 23

IC Title	Form No.	Form Name
StrataWeb Usefulness Survey
Customer Satisfaction Survey -- The USGS Landslide Handbook
Conservation + Recreation Newsletter Satisfaction Survey
Survey of customer satisfaction with community programs at GWCNM
USGS Landsat Elicitation
Evaluation of mobile technology utilization in outdoor education programs at Yellowstone National Park
Secretarial Commission on Indian Trust Services: Beneficiary Feedback on Trust Services
OST Customer Feedback Survey
Feedback from USGS Email Customers
Focus groups as part of the initiative to Understand and Connect Americans and Nature
Workshop Survey - BSEE Domestic and International Standards Workshop
Rangeland Fire Strategic Plan Comment Form	None	None
USGS -- Feedback from Phone Customers
Information Access Center (IAC) Customer Comment Card
Focus groups to evaluate landowner preferences for Farm Bill Conservation program service delivery
Customer Satisfaction Survey: Land-Based Wind Energy Guidelines
Rangeland Fire Prevention, Management, and Restoration Public Comment	none	none
NPS Pre-Award Phase Satisfaction Survey
Elevation-Hydro Survey
National Hydrology Dataset (NHD) Stewardship Assessment
BSEE Domestic and International Standards Workshop Survey
Small Contract Concessioners' Satisfaction with NPS Administrative Procedures
USGS- Feedback from Web Chat Customers

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	483,000	0	0	483,000	0	0
Annual Time Burden (Hours)	87,000	0	0	87,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection.

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Annual Cost to Federal Government: $888,705

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/26/2012

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