DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
1090-0011 SSA NSC Update 01202022.docx Supporting Statement A	2022-01-20
1090-0011 Justification for No Material - Nonsubstantive Change 01202022.docx Justification for No Material/Nonsubstantive Change	2022-01-20
1090-0011 New Fast Track Suite of Questions.docx Supplementary Document	2022-01-20
Published Article - ICR 1090-0011 - DOI Generic Clearance for the Collection of Qualitative.pdf Supplementary Document	2021-04-19
OIRA_Memo_Testing-and-Simplifying-Forms_080912.pdf Supplementary Document	2021-03-12
1090-0011 SSB 03082021.docx Supporting Statement B	2021-03-09
1090-0011 Fast Track Guidelines for Submission--2021 Updated 01182022.docx Supplementary Document	2022-01-20
DI-4011 Fast Track Request Form 03092021.pdf Supplementary Document	2021-03-09
1090-0011 60-day Published 11202020 85FR74374.pdf Supplementary Document	2021-03-09
EO 13571 Streamlining Service Delivery and Improving Customer Service.pdf Supplementary Document	2018-07-23
EO 12862 Setting Customer Service Standards.pdf Supplementary Document	2018-07-23

IC Document Collections

IC ID	Document Title	Status
250769	User Satisfaction Survey for National Water Information System (NWIS) Other-Customer Survey	Unchanged
249076	General Land Office Website User Feedback Survey Other-Survey Instrument	Unchanged

ICR Details

OMB Control No: 1090-0011	ICR Reference No: 202201-1090-001
Status: Received in OIRA	Previous ICR Reference No: 202103-1090-001
Agency/Subagency: DOI/ASPMB	Agency Tracking No:
Title: DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 01/20/2022

	Requested	Previously Approved
Expiration Date	08/31/2024	08/31/2024
Responses	95,000	95,000
Time Burden (Hours)	15,833	15,833
Cost Burden (Dollars)	0	0

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Abstract: In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Department of the Interior seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 74374	11/20/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 20403	04/19/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
General Land Office Website User Feedback Survey
User Satisfaction Survey for National Water Information System (NWIS)

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	95,000	95,000	0	0	0	0
Annual Time Burden (Hours)	15,833	15,833	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $191,094

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/20/2022

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