Two Customer Satisfaction Surveys

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0788 can be found here:

Documents and Forms

Document Name Document Type
Survey Instrument.doc Other-survey
Survey Instrument TTW WISE Satisfaction Survey.docx Other-survey
Template Social Security Statement Survey.docx Template - Social Security Statement Telephone Survey IC Document
Template TTW WISE Satisfaction Survey.docx Template - TTW WISE Satisfaction Survey IC Document

Information Collection (IC) Details

IC Title:	Two Customer Satisfaction Surveys	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey			Survey Instrument.doc		Yes	Yes	Fillable Fileable
Other-survey			Survey Instrument TTW WISE Satisfaction Survey.docx		Yes	Yes	Fillable Fileable

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 6,200	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	6,200	6,200
Annual IC Time Burden (Hours)	637	637
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Template - Social Security Statement Telephone Survey	Template Social Security Statement Survey.docx	11/14/2012
Template - TTW WISE Satisfaction Survey	Template TTW WISE Satisfaction Survey.docx	11/14/2012

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.