Registration Functions |
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Were you able to register successfully for a MySSAccess username and password?
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Please select the screen where you encountered an issue:
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Were you able to successfully verify your financial information?
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Please indicate where you encountered an issue:
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Did you receive a notice by email confirming the creation of an online account?
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How can we improve our registration process? (Please clarify in 1,000 characters or less.)
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Account Retrieval Functions |
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Were you able to retrieve your username?
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Please indicate the reason:
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Were you able to reset your password using password reset questions?
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Please indicate the reason:
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Were you able to reset your password using email?
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From the moment you entered your request to the moment when you received the email, how long was the time frame?
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Please indicate the reason below:
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Account Maintenance Functions |
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Were you able to update your password?
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Were you able to update your email?
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Were you able to update your password reset questions?
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How can we improve our Security Settings tab? (Please clarify in 1,000 characters or less.) |
Site Functions |
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MySocialSecurity |
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Is your name displayed correctly?
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What is displayed instead and what should have been displayed? (Please limit your response to fewer than 1,000 characters) |
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Are the first five numbers of your SSN masked?
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What is displayed instead? (Please limit your response to fewer than 1,000 characters) |
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Is your DOB displayed?
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What is displayed instead? (Please limit your response to fewer than 1,000 characters) |
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Is the email you entered at registration displayed?
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What is displayed instead? (Please limit your response to fewer than 1,000 characters) |
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Is the date of your last login displayed correctly? (If this is your first time using MySocialSecurity, it should be today's date.)
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If displayed incorrectly, what date is shown instead? |
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If displayed incorrectly, what should be the date of your last login? |
Online Statement |
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Is the Benefits Estimate Tab displayed?
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Was your benefit estimate displayed at full retirement age on the Overview tab?
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What explanation under the Overview tab were you given as to why you did not receive an estimate?
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Were you able to open the Statement from the “print/save” link?
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Why not?
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On the estimate page did you see all of the following:
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Which was missing?
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Please select the category that includes your age.
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Was the following link(s) present(s): |
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The link to apply for Retirement benefits.
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The link to apply for Disability online.
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The option to change your Statement delivery option.
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Are you able to access the More Information Links from the estimate page?
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Is it missing?
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Is the following promotional information displayed below the More Information Links? (go to 26a, 26b) |
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"What you should know… about Social Security & saving."
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What is displayed instead of "What you should know…"?
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"Thinking of retiring? Some things to consider."
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What is displayed instead of "Thinking of retiring?"
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Is the Earnings tab displayed?
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Are your earnings from 2010 displayed on the Overview tab?
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What is displayed? |
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On the earnings page did you see all of the following:
Estimated total taxes paid for Medicare purposes
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What was missing?
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Help Center |
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Is the Help Center tab displayed?
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If no, what is displayed? (Please limit your response to fewer than 1,000 characters) |
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On the Help Center page did you see all of the following:
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What was missing?
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If none of the above, what is displayed? (Please limit your response to fewer than 1,000 characters) |
Navigation/Look and feel |
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Were you able to perform all of the following tasks:
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Please select the tasks you were unable to perform:
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Please describe what prevented you from completing the tasks. (Please limit your response to fewer than 1,000 characters)
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Were you able to sign out?
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Why not?
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Were you able to see the SSA logo throughout the entire experience?
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If no, why not?
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What browser are you currently using?
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Please rate how quickly pages load on this site?
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What browser are you currently using?
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Where did you access the MySocialSecurity and Online Statement services?
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Please tell us how we can improve the look and feel of this site. (Please limit your response to fewer than 1,000 characters)
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General Questions |
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Please provide an overall rating for how well the site is organized.
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Please select the area of the site that was not well organized.
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Please describe if any specific navigation links or paths did not take you where you expected. (Please limit your response to fewer than 1,000 characters)
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Did you expect additional information to be available on MySocialSecurity?
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What other information did you expect to be available on MySocialSecurity? (Please limit your response to fewer than 1,000 characters)
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Was there any information on the site that was unclear to you?
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Please describe what was unclear to you. (Please limit your response to fewer than 1,000 characters)
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How easy was it to navigate the site today?
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What difficulties did you experience? (Please limit your response to fewer than 1,000 characters) |
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How likely are you to return to this site?
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If unlikely to return to this site – Why not? (Please limit your response to fewer than 1,000 characters) |
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How likely are you to recommend this site to someone else?
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If unlikely to recommend this site to someone else – Why not? (Please limit your response to fewer than 1,000 characters)
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What did you like most about MySocialSecurity? (Please limit your response to fewer than 1,000 characters)
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What did you like least about MySocialSecurity? (Please limit your response to fewer than 1,000 characters)
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What would you like to be able to do on this site that is not currently available to you? (Services, etc…) (Please limit your response to fewer than 1,000 characters)
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Please tell us about any other problems you encountered during the process that we have not captured previously. (Please limit your response to fewer than 1,000 characters)
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OMB Number: 0960-0788
Paperwork Reduction Act Statement
This information collection meets the clearance requirements of 44 U.S.C. § 3507, as amended by Section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless we display a valid Office of Management and Budget control number. We estimate that it will take about 10 minutes to read the instructions, gather the facts, and answer the questions. You may send comments on our time estimate to: SSA, 6401 Security Blvd., Baltimore, MD 21235-6401.
Privacy
For information about the Social Security Administration’s privacy practices, please visit our privacy and disclosure webpage
Follow up General Questions |
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Did you receive a notice in the mail confirming the creation of an online account?
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Please tell us when you received the notice in the mail. |
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Did you receive a notice in the mail with instructions to add extra security to your online account?
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Please tell us when you received the notice with instructions to add extra security in the mail. |
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Please provide an overall rating for how well the site is organized.
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Please select the area of the site that was not well organized.
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Please tell us how we can improve the look and feel of this site. |
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Please tell us about any other problems you encountered during the process that we have not captured previously. |
Follow Up Registration Questions |
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Were you able to complete the upgrade process?
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Please indicate where you encountered an issue:
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Follow Up Account Retrieval Questions |
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Were you able to request your cell phone reset letter?
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Please describe what happened when you request your cell phone reset letter:
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Were you able to set up a new cell phone number?
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Please describe what happened when you tried to set up a new cell phone number: (Please clarify in 1,000 characters or less.) |
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Were you able to disable the extra security feature?
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Please describe what happened when you tried to disable the extra security feature: (Please clarify in 1,000 characters or less.) |
Follow Up Account Maintenance Questions |
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Were you able to disable your extra security?
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Please describe what happened when you tried to disable your extra security. (Please clarify in 1,000 characters or less.) |
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Were you able to update your cell phone number?
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Please describe what happened when you tried to update your cell phone number. (Please clarify in 1,000 characters or less.) |
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How can we improve our security settings tab? (Please clarify in 1,000 characters or less.) |
OMB Number: 0960-0788
Paperwork Reduction Act Statement
This information collection meets the clearance requirements of 44 U.S.C. § 3507, as amended by Section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless we display a valid Office of Management and Budget control number. We estimate that it will take about 10 minutes to read the instructions, gather the facts, and answer the questions. You may send comments on our estimate of the time needed to complete the form to: SSA, 1338 Annex Building, Baltimore, MD 21235-0001.
Privacy
For information about the Social Security Administration’s privacy practices, please visit our privacy and disclosure webpage
File Type | application/msword |
Author | 889123 |
Last Modified By | 889123 |
File Modified | 2011-12-27 |
File Created | 2011-12-27 |