ANI Reroute to WBDOC Project

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

ANI Survey Script

ANI Reroute to WBDOC Project

OMB: 0960-0788

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ANI Reroute to WBDOC Project Questionnaire


1. Do you know the telephone number, starting with the area code, of the phone you are using to place this call? *

Shape1 Yes

Shape2 No

Shape3 No caller on the line

Shape4 Caller does not want to participate


2. Starting with the area code, what is the telephone number of the phone you are using to place this call? *

Shape5

3. Are you calling from a: *

Shape6 mobile/cell phone

Shape7 residence phone

Shape8 business phone

Shape9 pay phone

Shape10 internet phone

Shape11 unknown



4. What phone company did you use to make this call? *

Shape12

5. From what State, U.S. Territory or country are you calling? *

Shape13

FOR CST USE ONLY
6. Was this call for legitimate SSA business? *

Shape14 Yes

Shape15 No


7. Reason for non-SSA call

Shape16 Fax/computer generated call

Shape17 Noise/dead air/busy signal

Shape18 Telemarketer

Shape19 Another Government Agency

Shape20 Wrong telephone number

Shape21 None of the above


Date/Time

Date/Time Date Shape22

Date/Time Hours Shape23   Date/Time Minutes Shape24





Additional Questions Displayed in Response Summary





4a. Please enter "Other" telephone company. *

Shape25



5a. Please specify "Other" country

Shape26





Prepared by Office of Telephone Services November 4, 2011 Page 1


File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleANI Reroute to WBDOC Project Questionnaire
Author202838
File Modified0000-00-00
File Created2021-02-01

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