mySocial Security – Security Authentication PIN (SAP)

ICR 202507-0960-011

OMB: 0960-0846

Federal Form Document

ICR Details
0960-0846 202507-0960-011
Received in OIRA 202504-0960-002
SSA
mySocial Security – Security Authentication PIN (SAP)
No material or nonsubstantive change to a currently approved collection   No
Emergency 04/24/2025
07/31/2025
  Requested Previously Approved
09/30/2025 09/30/2025
7,442,778 5,811,000
2,808,175 2,001,567
0 0

To mitigate fraud concerns, in April 2025, SSA will increase the level of identity proofing needed for customers to make payment method changes during phone interactions. While necessary to protect the public and the integrity of SSA’s programs, this limits the accessibility of the phone as a service channel for direct deposit requests (including post entitlement/post-eligibility direct deposit changes). To bridge this gap, SSA developed a hybrid identity proofing process called the Security Authentication PIN (SAP) that will provide identity proofing parity with our online modality, as well as in-person verification. Utilizing the SAP process will provide the necessary identity verification to allow payment method changes to direct deposit records via phone or in person, while ensuring fraud protection through verification of the identity of the individual prior to accessing or revising their account. SSA is implementing the new hybrid Security Authentication PIN (SAP) to digitally verify the identity of a telephone or in person customer when requesting changes to their direct deposit information. This supports the agency’s changes to its identity proofing policy for post-entitlement/ post-eligibility actions for direct deposit enrollments, updates or cancellations. To ease the burden on customers, SSA created a vanity URL that will navigate customers directly to the Security Settings page within their online mySocial Security account, allowing them to quickly and easily generate the SAP after accessing their account. This feature will reduce the burden on the customer to navigate within their online account to the Security Settings pages where they may generate the SAP. The code generates immediately once the customer selects the “Generate PIN” button. To allow for continued security for respondent’s personal information, and to ensure SSA is able to accurately verify the callers’ identities prior to accessing any SSA number holders’ sensitive information, we are implementing this hybrid SAP process for telephone access to the direct deposit services. In this way, we continue to offer maximum flexibility and options to the public while ensuring the security of the public’s social security number and benefits payments. We expect this new identity proofing will be a powerful fraud prevention tool. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purposes of direct deposit enrollments, updates or cancellations. We are submitting a Non-Substantive Change Request to increase the scope of the SAP to more telephone services, and update the documentation to show that the SAP process is voluntary.
To allow for continued security for respondent’s personal information, and to ensure SSA is able to accurately verify the callers’ identities prior to accessing any SSA number holders’ sensitive information, we are implementing this hybrid SAP process for telephone access to the direct deposit services. In this way, we continue to offer maximum flexibility and options to the public while ensuring the security of the public’s social security number and benefits payments. We expect this new identity proofing will be a powerful fraud prevention tool. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purposes of post-entitlement/post-eligibility actions for direct deposit enrollments, updates or cancellations, or to discuss flagged initial claims for all Title II non-disability benefits (Retirement, Survivors, Auxiliary Spouses, Lump Sum Death Payments (LSDP), and Children benefits applications).

None
None

Not associated with rulemaking

  90 FR 16583 04/18/2025
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 7,442,778 5,811,000 0 3,362,015 -1,730,237 0
Annual Time Burden (Hours) 2,808,175 2,001,567 0 1,488,838 -682,230 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
SSA is submitting this Change Request to increase the scope of use for this new Internet-based tool that increases the public reporting burden. See the chart above for updated burden figures. * Note: The total burden reflected in ROCIS is 2,808,175 while the burden cited in the Change Request document is 990,072. This discrepancy is because the ROCIS burden reflects the average teleservice center and field office waiting times as well as the burden per response. In contrast, the chart in the attached Justification for the Non-Substantive Changes document reflects actual burden.

$1,168,709,600
No
    No
    No
No
No
No
No
Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/31/2025


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