Survey Look and Feel

Marine Mart Store Survey Look and Feel.xlsx

Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Survey Look and Feel

OMB: 0704-0553

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions (na)
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text -









Welcome Text
Welcome Text - Tablet / Phone






NO WELCOME TEXT ON THE SURVEY.
NO WELCOME TEXT ON THE SURVEY.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.
SCN: USMC-MRA-19048

Thank you for taking our survey - and for helping us serve you better.
SCN: USMC-MRA-19048





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions (na)

Model Name
MCX Marine Mart V2

Red & Strike-Through: Delete









Model ID


Underlined & Italicized: Re-order

MCX Store Purchaser Survey:


Partitioned
No

Pink: Addition









Date
4/5/2024




Model Version



Blue: Reword








Label Satisfaction Questions
Label Future Behaviors





Satisfaction

Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)

1 Satisfaction - Overall What is your overall satisfaction with shopping at this MCX store?
(1=Very Dissatisfied, 10=Very Satisfied)
4 Recommend How likely are you to recommend this MCX store to someone else?
2 Satisfaction - Expectations How well did shopping at this MCX store meet your expectations?
(1=Falls Short, 10=Exceeds)




3 Satisfaction - Ideal How did the shopping experience at this MCX store compare with an ideal shopping experience?
(1=Not Very Close, 10=Very Close)















































STORE SURVEY MAPPING:












Store_Class





Main Store Purchaser




Marine Mart Marine Mart Purchaser (New)




Package Store Marine Mart Purchaser (New)













Tactical Store Marine Mart Purchaser (New)














Sheet 3: Custom Questions

Model Name
MCX Marine Mart V2


Red & Strike-Through: Delete


Model ID
0


Underlined & Italicized: Re-order

Partitioned
No Legacy Survey Style

Pink: Addition

Date
3/8/2022


Blue: Reword












QID Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
NEW
What is your overall satisfaction with shopping at this MCX store? 1=Very dissatisfied

Y Radio button, scale, no don't know
Satisfaction - Overall 5pt



2








3








4








5= Very satisfied





NEW
How well did shopping at this MCX store meet your expectations? 1=Falls short

Y Radio button, scale, no don't know
Satisfaction - Expectations 5pt



2








3








4








5= Exceeds





NEW
How did the shopping experience at this MCX store compare with an ideal shopping experience? 1=Not very close

Y Radio button, scale, no don't know
Satisfaction - Ideal 5pt



2








3








4








5= Very close





NEW
How likely are you to recommend this MCX store to someone else? 1=Very unlikely

Y Radio button, scale, no don't know
Recommend NPS 5pt



2








3








4








5= Very likely





SBD9429Q001
Did you receive fast and friendly service at the time of checkout? Yes

Y Radio button, one-up vertical
Service Friendly



No





RAJ0574067
Did your purchase include ready-to-eat / food-bar items? (Mark all that apply) Yes, hot items A
Y Checkbox, one-up vertical Skip Logic Group* Ready to Eat YN



Yes, cold items A







No B


Mutually Exclusive
SBD9429Q003 A Were the ready-to-eat / food-bar items readily available? Yes

N Radio button, one-up vertical Skip Logic Group* Ready to Eat Available



No E




PAT0633510 E Why weren't your ready to eat/food bar items available? Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E.:_Ready to Eat Available
SBD9429Q004 A Were the ready-to-eat / food-bar items at the appropriate temperature? Yes

N Radio button, one-up vertical Skip Logic Group* Ready to Eat Hot



No C




RAJ0574068 C What wasn't as expected with the temperature of your food? Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E.: Ready to Eat Hot
SBD9429Q005 A Were the ready-to-eat / food-bar items fresh? Yes

N Radio button, one-up vertical Skip Logic Group* Ready to Eat Fresh



No D




RAJ0574069 D What wasn't as expected with the freshness of your food? Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E.: Ready to Eat Fresh
RAJ0574070 B Why didn't you purchase any ready-to-eat / food bar items? Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E.: Ready to Eat - Why not purchase
SBD9429Q007
Were you able to find the item(s) you were shopping for? Yes

Y Radio button, one-up vertical Skip Logic Group* Items Found



No A







Partially A




SBD9429Q008 A Why were you unable to find the item(s) you were shopping for? The item(s) were out of stock B
Y Checkbox, one-up vertical Skip Logic Group* Items Found_Why Not



MCX did not carry the item I was looking for C







The item(s) were not available in the variety I was looking for (e.g. brand, flavor, color) D







Other E




RAJ0574087 B What particular item(s) where out-of-stock? (Please be as specific as possible.) Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E: Out-of-Stock item
RAJ0574088 C What item(s) was MCX not carrying that you were interested in? (Please be as specific as possible.) Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E: Item not carried
RAJ0574089 D What variety (e.g. brand, flavor, or color) of the item(s) you were looking for was not available? (Please be a specific as possible) Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E: Variety not carried
RAJ0574090 E Why you were unable to find the item(s) you were shopping for? Do not include Personally Identifiable Information.


N Text area, no char limit Skip Logic Group* O.E: Other reason not carried
RAJ0574091
What types of items did you buy on your visit to the MCX Store? (Mark all that apply) Hot prepared food (Tornados, hot dogs, etc.)

Y Checkbox, one-up vertical Skip Logic Group* Product Shopping For



Cold prepared food (e.g. sandwiches, salads, etc.)








Beer, alcohol, spirits








Bottled or canned beverages (e.g. soda, energy drinks, tea, etc.)








Cigarettes, nicotine products








Cleaning & organizing








Fountain beverages (e.g. soda, coffee, hot-chocolate, etc.)








Gas








Health & Hygiene








Pre-packaged Snacks (e.g. chips, pretzels, candy, etc.)





SBD9429Q010
How frequently do you shop at MCX Marine Mart? Every day

Y Radio button, one-up vertical
Visit Frequency



5 - 6 times a week








2 - 4 times a week








Once a week








Less than once a week





PAT0633511
Did you find MCX pricing competitive with other convenience stores? 1=Not very competitive

Y Radio button, one-up vertical
Competitive Pricing_NEW 5pt



2








3








4








5= Very competitive





PAT0611889
What is your military affiliation? Active Duty A
N Radio button, one-up vertical Skip Logic Group* Military Affiliation



Reservist A







Veteran A







Retired A







Military Spouse A







Military Dependent A







Other Family Member A







DoD Civilian








Contractor








Other








Not military-affiliated





PAT0611890 A With which branch of Service are you or the military family member in your household now or last associated? Marine Corps

N Radio button, one-up vertical Skip Logic Group* Demos: Branch of Service



Army








Air Force








Navy








Coast Guard





PAT0633512
Are you: (Mark all thar apply.) Male

N Checkbox, one-up vertical
Demos: Gender



Female








Transgender, non-binary, or another gender identity








Prefer not to answer





SBD9429Q012
Do you have any other comments you would like to make regarding your Marine Mart visit today? Do not include Personally Identifiable Information.


N Text area, no char limit
Comments
PAT0534675
Would you like to be contacted by MCX Management regarding an outstanding issue? Opting out does not impact your sweepstakes entry. Yes

Y Radio button, one-up vertical
Contact by Mgt



No





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