Subject: DMDC Support Center (DSC) Feedback
From: dmdcfeedback@forsmarshgroup.com
Dear [FIRST
NAME],
Our records indicate that you recently had an
interaction with the Defense Manpower Data Center (DMDC) Support
Center (DSC). You may know this call center as the RAPIDS or TASS
helpdesk. We are writing to ask for your feedback on your service
experience with the DMDC Support Center (DSC) regarding a recent
technical request, issue, or project.
This important
feedback inquiry is being conducted by an independent third-party
research organization, Fors Marsh Group, LLC (FMG) on behalf of DMDC.
Your participation will provide valuable information about the
technical support provided to DMDC systems and website users.
Please help us by
taking a couple of minutes to share your experiences with DSC by
completing the customer satisfaction survey using this link:
Your
Unique Link: [UNIQUE LINK]
Or you may use visit this webpage and enter your unique PIN to enter the survey:
Link:[GENERIC LINK]
PIN: [Unique PIN]
The OMB number for this survey is 0704-055 which expires on [DATE]. To verify the security and authenticity of this survey, please contact Peggy Gritt via phone at (317) 507-7041 or via email at margaret.a.gritt.ctr@mail.mil.
If
you have any questions or comments about this survey, you can email
us at dmdcfeedback@forsmarshgroup.com.
Thank
you very much for helping with this important
effort.
Sincerely,
Dr. Michael Frye,
PhD
Director of Program Evaluation
Fors Marsh Group, LLC
Inspiritec DSC Reminder Email
Subject: Reminder: DSC Feedback Survey
From: dmdcfeedback@forsmarshgroup.com
Dear [FIRST
NAME],
A couple days ago we sent you an email link
to a customer satisfaction survey that asked about your recent
experience with the DMDC Support Center (DSC) helpdesk. To the best
of our knowledge, the survey has not yet been completed.
The
feedback from DMDC end users who have already responded to the survey
has yielded significant information about end user satisfaction with
the services provided, so we are reaching out again because your
feedback is crucial to obtaining accurate results. It is only by
hearing from everyone that we can ensure that the results are truly
representative of the services provided to you.
Please help us
achieve this goal by taking a couple of minutes to complete the
survey as soon as possible using this link:
Your
Unique Link: [UNIQUE LINK]
Or you may use visit this webpage and enter your unique PIN to enter the survey:
Link:[GENERIC LINK]
PIN: [Unique PIN]
The OMB number for this survey is 0704-055 which expires on [DATE]. To verify the security and authenticity of this survey, please contact Peggy Gritt via phone at (317) 507-7041 or via email at margaret.a.gritt.ctr@mail.mil.
Your
feedback is valuable, and your participation is greatly appreciated.
Sincerely,
Dr.
Michael Frye, PhD
Director of Program Evaluation
Fors Marsh Group, LLC
Inspiritec DSC Final Reminder Email
Subject: Final Reminder: DSC Feedback Survey
From: dmdcfeedbacj@forsmarshgroup.com
Dear [FIRST
NAME],
In the last week we have sent you two emails
about an important customer satisfaction survey we are conducting on
behalf of DMDC. To the best of our knowledge, you have not yet
completed the survey.
We are sending this final notice
because hearing from everyone helps ensure that the feedback results
are as representative as possible. You can help us achieve success in
our continuous improvement efforts by completing the survey now using
this link:
Your Unique Link: [UNIQUE LINK]
Or you may use visit this webpage and enter your unique PIN to enter the survey:
Link:[GENERIC LINK]
PIN: [Unique PIN]
The OMB number for
this survey is 0704-055 which expires on [DATE]. We appreciate your
feedback and thank you very much for your time.
Sincerely,
Dr.
Michael Frye, PhD
Director of Program Evaluation
Fors Marsh Group, LLC
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Sarah Kerper |
File Modified | 0000-00-00 |
File Created | 2025-05-29 |