Attachment E - 30-day FR for 2126-0067

30-day FR 2126-0067.pdf

National Consumer Complaint Database (NCCDB)

Attachment E - 30-day FR for 2126-0067

OMB: 2126-0067

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Federal Register / Vol. 90, No. 108 / Friday, June 6, 2025 / Notices

subject to 23 U.S.C. 139(l)(1). A claim
seeking judicial review of the Federal
agency actions on the highway project
will be barred unless the claim is filed
on or before November 3, 2025. If the
Federal law that authorizes judicial
review of a claim provides a time period
of less than 150 days for filing such
claim, then that shorter time period still
applies.
FOR FURTHER INFORMATION CONTACT:
David Snyder, Interim Division
Administrator, Federal Highway
Administration, Pennsylvania Division,
30 North Third Street, Suite 700,
Harrisburg, PA 17101; telephone (717)
221–3461.
SUPPLEMENTARY INFORMATION: Notice is
hereby given that FHWA has taken final
agency action by issuing approval for
the following highway project in the
State of Pennsylvania and State of
Maryland: U.S. 6219, Section 050
Transportation Improvement Project.
The purpose of the Project is to
complete Corridor N of the Appalachian
Development Highway System, to
improve the system linkage in the
region, provide safe and efficient access
for motorists traveling on U.S. 219, and
provide transportation infrastructure to
support economic opportunities in
existing and planned communities and
employment/business centers and
natural resource-based industries within
the Appalachian Region.
The needs of the Project are:
• Existing U.S. 219 does not provide
efficient mobility for trucks and freight.
• There are numerous roadway and
geometric deficiencies present along the
existing U.S. 219 alignment.
• The existing roadway infrastructure
is a limiting factor in economic
development opportunities in the
Appalachian Region.
The actions by the Federal agency,
and the laws under which such actions
were taken, are described in the FHWA
Final Environmental Impact Statement
(FEIS) for the project, signed May 29,
2025, in the Record of Decision (ROD)
for the project, issued on May 29, 2025,
and in other documents in the FHWA
administrative record. The FEIS, ROD,
and other documents in the FHWA
administrative record files are available
by contacting FHWA at the address
provided above. The FEIS and ROD can
also be viewed and downloaded from
the project website at: https://
www.pa.gov/agencies/penndot/projectsnear-you/district-9-projects/us-219meyersdale-to-old-salisbury-road.html.
This notice applies to FHWA agency
decisions as of the issuance date of this
notice and all laws under which such
actions were taken, including but not
limited to:

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1. National Environmental Policy Act
[42 U.S.C. 4321–4351].
2. Federal-Aid Highway Act [23
U.S.C. 109].
3. Clean Air Act [42 U.S.C. 7401–
7671(q)].
4. Section 4(f) of the Department of
Transportation Act of 1966 [49 U.S.C.
303].
5. Endangered Species Act [16 U.S.C.
1531–1544 and 1536].
6. Fish and Wildlife Coordination Act
[16 U.S.C. 661–667(d)].
7. Migratory Bird Treaty Act [16
U.S.C. 703–712].
8. Bald and Golden Eagle Protection
Act [16 U.S.C. 668–668c].
9. Section 106 of the National Historic
Preservation Act of 1966, as amended
[16 U.S.C. 470].
10. Farmland Protection Policy Act [7
U.S.C. 4201–4209].
12. Safe Drinking Water Act [42
U.S.C. 300(f) et seq.].
13. Uniform Relocation Assistance
and Real Property Acquisition Policies
Act of 1970 [42 U.S.C. 4601 et seq.].
14. Noise Control Act of 1972 [42
U.S.C. 4901 et seq.].
15. Resource Conservation and
Recovery Act [42 U.S.C. 6901–6992(k)].
16. Comprehensive Environmental
Response, Compensation, and Liability
Act [42 U.S.C. 9601–9675].
17. Americans with Disabilities Act of
1990 [42 U.S.C. 12101].
18. Executive Order 11990, Protection
of Wetlands.
19. Executive Order 11988,
Floodplain Management.
20. Executive Order 11593, Protection
and Enhancement of Cultural Resources.
21. Executive Order 13007, Indian
Sacred Sites.
22. Executive Order 13287, Preserve
America.
23. Executive Order 13175,
Consultation and Coordination with
Indian Tribal Governments.
24. Executive Order 11514, Protection
and Enhancement of Environmental
Quality.
25. Executive Order 13112, Invasive
Species.
(Catalog of Federal Domestic Assistance
Program Number 20.205, Highway Planning
and Construction. The regulations
implementing Executive Order 12372
regarding intergovernmental consultation on
Federal programs and activities apply to this
program.)

Authority: 23 U.S.C. 139(l)(1).
David L. Snyder,
Pennsylvania Division Administrator, Federal
Highway Administration.
[FR Doc. 2025–10309 Filed 6–5–25; 8:45 am]
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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2024–0313]

Agency Information Collection
Activities; Revision of a New
Information Collection Request:
National Consumer Complaint
Database
Federal Motor Carrier Safety
Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for
review and approval. This revision is for
the National Consumer Complaint
Database (NCCDB), which is an online
interface allowing consumers, drivers,
and others to file complaints against
unsafe and unscrupulous companies
and/or their employees, including
shippers, receivers, and transportation
intermediaries, depending on the type
of complaint. These complaints cover a
wide range of issues, including but not
limited to driver harassment, coercion,
movement of household goods, financial
responsibility instruments for brokers
and freight forwarders, Americans with
Disability Act compliance, electronic
logging devices, entry-level driver
training, Medical Review Officers, and
Substance Abuse Professionals (SAPs).
FMCSA requests approval to revise the
ICR titled ‘‘National Consumer
Complaint Database.’’ Four comments
were received in response to the 60-day
Federal Register notice.
DATES: Comments on this notice must be
received on or before July 7, 2025.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be
submitted within 30 days of publication
of this notice to www.reginfo.gov/
public/do/PRAMain. Find this
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Eduardo Suarez, Commercial
Enforcement Division, DOT, FMCSA,
1200 New Jersey Avenue SE,
Washington, DC 20590–0001; (760) 693–
6646; Eduardo.Suarez@dot.gov.
SUPPLEMENTARY INFORMATION:
SUMMARY:

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Title: National Consumer Complaint
Database.
OMB Control Number: 2126–0067.
Type of Request: Revision of a
currently approved ICR.
Respondents: Consumers, Drivers,
and Other Participants in the Motor
Carrier Industry.
Estimated Number of Respondents:
64,545.
Estimated Time per Response: 15
minutes.
Expiration Date: June 30, 2025.
Frequency of Response: On occasion.
Estimated Total Annual Burden:
16,137. The annual burden was
calculated using the complaint volume
for each of the 12 categories of
complaint types.
Background
FMCSA maintains online information
and resources to assist consumers,
drivers, and others associated with the
motor carrier industry with
understanding their consumer
protection rights and, if necessary, with
filing a complaint with the Agency.
When effectively applied, this
information can contribute to safer
motor carrier operations on our nation’s
highways and improved consumer
protection. NCCDB complaint data also
provides FMCSA with statistical
information regarding motor carriers, in
particular the household goods moving
industry. NCCDB data is used to alert
consumers of those motor carriers with
a history of complaints related to
transporting household goods and helps
FMCSA provide guidance to the public
on how to avoid being victimized by
unscrupulous moving companies. The
data also allows FMCSA to identify
problematic motor carriers for
enforcement actions and promote
compliance. Motor carriers can use
NCCDB data to assist with complaint
reconciliation.
Since 2016, the NCCDB system has
been the central repository for motor
carrier complaints received by FMCSA;
however, responding to consumer
complaints has a long-standing Agency
regulatory history. Congress first
mandated a Safety Violation Hotline
Service in section 4017 of the
‘‘Transportation Equity Act of the 21st
Century,’’ (Pub. L. 105–178, 112 Stat.
107 (June 9, 1998)). Congress required
DOT to establish, maintain, and
promote the use of a nationwide tollfree telephone system to be used by
drivers of commercial motor vehicles
and others to report potential violations
of Federal Motor Carrier Safety
Regulations.
The Motor Carrier Safety
Improvement Act of 1999 (Pub. L. 106–

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159, 113 Stat. 1748 (Dec. 9, 1999))
created FMCSA and expanded the
Safety Violation Hotline Service to
include a 24-hour operation and accept
consumer complaints on violations of
the commercial regulations previously
administered by the Interstate
Commerce Commission (i.e., household
goods and hostage load complaints).
The Safe, Accountable, Flexible, and
Efficient Transportation Equity Act: A
Legacy for Users (SAFETEA–LU) (Pub.
L. 109–59, 119 Stat. 1144 (Aug. 10,
2005)) required FMCSA to create a
system, database, and procedures for
filing and logging consumer complaints
relating to household goods motor
carriers for the purpose of compiling or
linking complaint information gathered
by FMCSA and the States with regard to
such carriers. SAFETEA–LU also
required FMCSA to create procedures to
allow the public to have access, subject
to 5 U.S.C. 552(a), to aggregated
complaint information and a process for
carriers to challenge duplicate or
fraudulent information in the database.
Complaints are also accepted through
the NCCDB in connection with other
statutory mandates including the
protection of drivers against harassment
and coercion under sections 32301(b)
and 32911, respectively, of the Moving
Ahead for Progress in the 21st Century
Act (Pub. L. 112–141, 126 Stat. 405 (July
6, 2012)).
FMCSA is in the process of
modernizing its NCCDB complaint
program and system as well as
expanding the program alongside
process recommendations submitted by
the U.S. Government Accountability
Office (GAO) in September 2023. These
recommendations are being
implemented to expand and enhance
FMCSA’s ability to centralize the
collection, monitoring, and response to
consumer complaints about Agency
programs, to establish reasonable
procedures to provide timely responses
to consumers regarding their
complaints, and to share complaint
information with the public as well as
Federal and State agencies, as necessary
and applicable.
On January 3, 2025, FMCSA
published a notice in the Federal
Register (90 FR 382) announcing its
intention to submit this ICR to OMB for
renewal. The comment period closed on
March 4, 2025, and four comments were
received by that date.
One comment was received from the
American Trucking Associations (ATA)
and its Moving and Storage Conference
(MSC), expressing strong support for
modernizing the NCCDB. The
commenters emphasized the NCCDB’s
role in consumer protection and fraud

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detection, endorsed GAO’s 2023
recommendations, and called for
improvements such as clearer branding,
enhanced staffing, and data analytics to
detect repeat offenders.
FMCSA reviewed the comment
submitted by ATA and MSC and finds
the recommendations and
considerations listed above are not
directly applicable to requesting OMB
review and approval of this ICR.
However, FMCSA will consider these
comments as it takes advantage of the
new, enhanced technology and system
design, adds fraud prevention and
security measures, simplifies a complex
application process, and improves data
quality and safety.
One comment was received from the
Transportation Intermediaries
Association (TIA), urging FMCSA to
modernize the NCCDB in light of rising
freight fraud, including identity theft
and double brokering. TIA supported
GAO’s recommendations and proposed
improvements such as automated
complaint tracking, expanded reporting
categories, and public access to
complaint outcomes.
FMCSA reviewed the comment
submitted by TIA and finds the
suggestions are not applicable to the
specific burden and information
collection elements under review by
OMB. However, FMCSA recognizes the
importance of addressing freight fraud
and will take these comments into
account during broader system
development and enforcement
improvement efforts.
One comment was received jointly
from the Truck Safety Coalition (TSC),
Citizens for Reliable and Safe Highways
(CRASH), and Parents Against Tired
Truckers (PATT), emphasizing the need
for the NCCDB to better support safety
enforcement. They cited increased truck
crash fatalities and recommended more
transparency, timely complaint
handling, and integration of safety
complaints into FMCSA oversight
activities.
FMCSA reviewed the comment
submitted by TSC, CRASH, and PATT.
While the concerns raised are not
directly applicable to the current ICR,
FMCSA will consider these
recommendations as it modernizes the
NCCDB to enhance public trust,
accountability, and carrier oversight.
One comment was received from the
Small Business in Transportation
Coalition (SBTC), criticizing FMCSA for
failing to follow through on its 2013
commitment to accept complaints
against unauthorized brokerage activity
through the NCCDB. SBTC noted that
FMCSA had pledged to gather such
complaints, collaborate with industry,

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Federal Register / Vol. 90, No. 108 / Friday, June 6, 2025 / Notices

and implement an enforcement
program—none of which have
materialized over the past decade. SBTC
urged current leadership to address this
oversight and implement long-promised
protections.
FMCSA reviewed the comment
submitted by SBTC and finds that the
concerns raised are not applicable to the
current request for OMB review and
approval of this ICR. However, FMCSA
acknowledges the issue of unregistered
brokerage activity and will consider the
comment as it evaluates broader
enforcement priorities and potential
enhancements to complaint intake and
tracking functions.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
whether the proposed collection is
necessary for the performance of
FMCSA’s functions; (2) the accuracy of
the estimated burden; (3) ways for
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information.
Issued under the authority of 49 CFR 1.87.
Kenneth Riddle,
Acting Associate Administrator, Office of
Research and Registration.
[FR Doc. 2025–10310 Filed 6–5–25; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Maritime Administration
[Docket No. MARAD–2025–0094]

Request for Comments on the Renewal
of a Previously Approved Collection:
Request for Waiver of Service
Obligation, Request for Deferment of
Service Obligation, and Application for
Review
Maritime Administration, DOT.
Notice.

AGENCY:
ACTION:

The Maritime Administration
(MARAD) invites public comments on
our intention to request the Office of
Management and Budget (OMB)
approval to renew an information
collection in accordance with the
Paperwork Reduction Act of 1995. The
proposed collection OMB 2133–0510
(Request for Waiver of Service
Obligation, Request for Deferment of
Service Obligation, and Application for
Review) is used to determine if waivers
and deferments may be granted to
graduates of the U.S. Merchant Marine
Academy (USMMA) and State Maritime
Academies (SMAs) who participated in

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the Student Incentive Payment (SIP)
Program. There was a reduction in the
total burden hours for this collection,
due to less time taken to complete the
forms associated with this collection.
There are no other changes to this
collection. We are required to publish
this notice in the Federal Register to
obtain comments from the public and
affected agencies.
DATES: Comments must be submitted on
or before August 5, 2025.
ADDRESSES: You may submit comments
identified by Docket No. MARAD–
2025–0094 through one of the following
methods:
• Federal eRulemaking Portal:
www.regulations.gov. Search using the
above DOT docket number and follow
the online instructions for submitting
comments.
• Mail or Hand Delivery: Docket
Management Facility, U.S. Department
of Transportation, 1200 New Jersey
Avenue SE, West Building, Room W12–
140, Washington, DC 20590, between 9
a.m. and 5 p.m., Monday through
Friday, except on Federal holidays.
Instructions: All submissions must
include the agency name and docket
number for this rulemaking.
Note: All comments received will be
posted without change to
www.regulations.gov including any personal
information provided.

Comments are invited on: (a) whether
the proposed collection of information
is reasonable for the Department’s
performance; (b) the accuracy of the
estimated burden; (c) ways for the
Department to enhance the quality,
utility, and clarity of the information
collection; and (d) ways that the burden
could be lessened without reducing the
quality of the collected information. The
agency will summarize and/or include
your comments in the request for OMB’s
clearance of this information collection.
FOR FURTHER INFORMATION CONTACT:
Danielle Bennett, 202–366–7618, Office
of Maritime Labor and Training, W23–
458, Maritime Administration, U.S.
Department of Transportation, 1200
New Jersey Avenue SE, Room,
Washington, DC 20590.
SUPPLEMENTARY INFORMATION:
Title: Request for Waiver of Service
Obligation, Request for Deferment of
Service Obligation, and Application for
Review.
OMB Control Number: 2133–0510.
Type of Request: Extension without
change of a currently approved
collection.
Abstract: This collection may be used
by USMMA SMA SIP graduates to
request: (1) a waiver of their service

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obligation requirement; (2) request
deferring their service obligation; or (3)
request a review of the MARAD
decision made on these requests by the
Maritime Administrator.
Respondents: USMMA graduates and
SMA SIP graduates.
Affected Public: Individuals or
households.
Estimated Number of Respondents:
11.
Estimated Number of Responses: 11.
Estimated Time per Response: 10
minutes.
Annual Estimated Total Annual
Burden Hours: 2 hours.
Frequency of Response: Annually.
(Authority: The Paperwork Reduction Act of
1995; 44 U.S.C. Chapter 35, as amended; and
49 CFR 1.49.)
By Order of the Maritime Administration.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2025–10346 Filed 6–5–25; 8:45 am]
BILLING CODE 4910–81–P

DEPARTMENT OF TRANSPORTATION
Maritime Administration
[Docket No. MARAD–2025–0093]

Request for Comments on the Renewal
of a Previously Approved Collection:
Maritime Administration Annual
Service Obligation Compliance Report
Maritime Administration, DOT.
Notice.

AGENCY:
ACTION:

The Maritime Administration
(MARAD) invites public comments on
our intention to request approval from
the Office of Management and Budget
(OMB) to renew an information
collection in accordance with the
Paperwork Reduction Act of 1995. The
proposed collection OMB 2133–0509
(Maritime Administration Annual
Service Obligation Compliance Report)
is used to determine if a graduate of the
U.S. Merchant Marine Academy or a
State maritime academy Student
Incentive Payment (SIP) program
graduate is complying with the terms of
the service obligation. We are required
to publish this notice in the Federal
Register to obtain comments from the
public and affected agencies.
DATES: Comments must be submitted on
or before August 5, 2025.
ADDRESSES: You may submit comments
identified by Docket No. MARAD–
2025–0093 through one of the following
methods:
• Federal eRulemaking Portal:
www.regulations.gov. Search using the
above DOT docket number and follow
SUMMARY:

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