ETA CareerOneStop Customer Experience Form

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor (DOL)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1225-0093 can be found here:

Documents and Forms

Document Name Document Type
ETA CareerOneStop Customer Experience Form Form and Instruction
COS TouchPoints Survey Questions COS TouchPoints survey questions UPdated 12_8_2023.docx CareerOneStop.org Form and Instruction
COS TouchPoints Survey Questions COS TouchPoints survey questions UPdated 12_8_2023.docx CareerOneStop.org Form and Instruction
ICR Template_A11 Section 280 Clearance.docx Supporting Statement for ETA CareerOneStop Customer Experience Form IC Document
ICR Template_A11 Section 280 Clearance.docx Supporting Statement for ETA CareerOneStop Customer Experience Form IC Document

Information Collection (IC) Details

IC Title:	ETA CareerOneStop Customer Experience Form	Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	N/A	COS TouchPoints Survey Questions	COS TouchPoints survey questions UPdated 12_8_2023.docx	CareerOneStop.org	Yes	Yes	Fillable Fileable

Line of Business: Workforce Management

Subfunction: Training and Employment

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Previously Approved
Annual Number of Responses for this IC	3,000	3,000
Annual IC Time Burden (Hours)	150	150
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Supporting Statement for ETA CareerOneStop Customer Experience Form	ICR Template_A11 Section 280 Clearance.docx	12/20/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.