OSC Customer Service Survey

PROPOSED ANNUAL SURVEY QUESTIONS

USERRA

1. After requesting that DOL-VETS refer your USERRA case to OSC, did you receive an acknowledgement letter or email from OSC confirming it had received your case file?

• Yes

• No

• I do not recall

2. What was (were) the primary issue(s) involved in your USERRA case referred to OSC? (Please check all that apply)

• Discrimination

• Reemployment

• Retaliation

• Other

3. Please identify the current status of your USERRA case referred to OSC.

• OSC is reviewing my case.

• OSC is trying to resolve my case with the agency in question.

• OSC has closed my case.

• OSC is representing me before the Merit Systems Protection Board (MSPB)

• I do not know

4. Within 60 days of receiving your USERRA case from DOL-VETS, did OSC either (1) notify you that it was closing your USERRA case, or (2) request an extension of time to further review/resolve your USERRA case?

• Yes

• No

• I do not know

5. I knew who to contact at OSC with questions about my USERRA case.

• Agree

• Neither Agree nor Disagree

• Disagree

• N/A

6. OSC’s communications were clear and easy to understand.

• Agree

• Neither Agree nor Disagree

• Disagree

• N/A

7. OSC staff were professional and courteous.

• Agree

• Neither Agree nor Disagree

• Disagree

• N/A

8. OSC responded to my inquiries within a reasonable time.

• Agree

• Neither Agree nor Disagree

• Disagree

• N/A

9. I was given an opportunity to discuss my case with someone at OSC.

• Agree

• Neither Agree nor Disagree

• Disagree

• N/A

10. Please provide the outcome of your USERRA case referred to OSC:

• Still under investigation/review.

• Closed with no relief or corrective action granted.

• Settled/resolved.

• Withdrawn.

• I do not recall.

• Other

11. If OSC closed your USERRA case, did you (or do you intend to) file an appeal with the MSPB?

• Yes

• No

• I do not know

12. If you filed an appeal with the MSPB in your USERRA case, what is the current status?

• Still pending

• Decided in my favor.

• Not decided in my favor

• I do not know.

• Other