OSC Customer Service Survey

OSC SURVEY: Prohibited Personnel Practice (PPP), Whistleblower Disclosure (DU), Hatch Act Advisory Opinion (HA), USERRA

PROPOSED ANNUAL SURVEY QUESTIONS for PPP RDU

OSC Customer Service Survey

OMB: 3255-0003

Document [docx]
Download: docx | pdf

PROPOSED ANNUAL SURVEY QUESTIONS

PPP-RDU

  1. Did the agency against which you filed your OSC complaint inform you about your rights and responsibilities regarding prohibited personnel practices?

  • Yes

  • No

  • I am not a federal employee

  • I do not recall

  1. What was the primary issue involved in your OSC complaint? (Check all that apply)

  • Retaliation for whistleblowing or engaging in protected activity

  • Illegal hiring or selection practice

  • Discrimination

  • Other

  1. Please identify the stage of review or investigation of your OSC complaint.

  • OSC received my complaint

  • OSC is working on my complaint

  • OSC is trying to resolve or mediate my complaint

  • OSC anticipates closing or has closed my complaint

  1. Please indicate the level of agreement with each of the following statements about your experience with OSC.

  • Someone from OSC contacted me about my complaint within 10 days.

____Strongly Agree

____Agree

____Neither Agree or Disagree

___Disagree

____Strongly Disagree

____N/A

  • I knew who to contact at OSC with questions about my complaint.

___Strongly Agree

___Agree

___Neither Agree or Disagree

___Disagree

___Strongly Disagree

____N/A



  • OSC’s communications were easy to understand.

___Strongly Agree

___Agree

___Neither Agree or Disagree

___Disagree

___Strongly Disagree

___N/A

  • OSC staff were professional and courteous

___Strongly Agree

___Agree

___Neither Agree or Disagree

___Disagree

___Strongly Disagree

___N/A



  • OSC asked for additional information to better understand my complaint.

___Strongly Agree

___Agree

___Neither Agree or Disagree

___Disagree

___Strongly Disagree

___N/A



  • OSC responded to my inquiries within a reasonable time.

___Strongly Agree

___Agree

____Neither Agree or Disagree

___Disagree

___Strongly Disagree

___N/A



  • OSC clearly explained its reasons for closing my case, even though I might not agree with the decision.

___Strongly Agree

___Agree

____Neither Agree or Disagree

___Disagree

___Strongly Disagree

___N/A



  1. How was your OSC complaint resolved?

  • My case is still open.

  • Complaint was settled or mediated for correction.

  • Closed for lack of jurisdiction (e.g., not covered federal employee)

  • Closed because of deferral to EEO or other available processes.

  • Closed on the merits (e.g., no personnel action, unable to prove claim).

  • I declined corrective action offered by the agency involved.

  • I withdrew my complaint.

  • I do not recall.

  1. Some retaliation claims may be filed with the Merit Systems Protection Board (MSPB) following OSC review. After filing your complaint with OSC, did you (or do you intend to) file a complaint with the MSPB regarding the same matter?

  • Yes

  • No

  • I did not make a retaliation claim

  • I do not recall

  1. If your OSC complaint is closed, check all that apply.

  • I was successful or resolved my case at OSC.

  • I was successful or resolved my case at MSPB.

  • Not applicable.



File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorWheeler, Barbara
File Modified0000-00-00
File Created2025-02-22

© 2025 OMB.report | Privacy Policy