OSC Customer Service Survey

OSC SURVEY: Prohibited Personnel Practice (PPP), Whistleblower Disclosure (DU), Hatch Act Advisory Opinion (HA), USERRA

PROPOSED ANNUAL SURVEY QUESTIONS Disclosure Unit

OSC Customer Service Survey

OMB: 3255-0003

Document [docx]
Download: docx | pdf

PROPOSED ANNUAL SURVEY QUESTIONS

Disclosure Unit

  1. Which of the following allegations did you allege in your disclosure? (Select all that apply)

  • Violation of law, rule, or regulation

  • Gross Mismanagement

  • Gross Waste of Funds

  • Abuse of Authority

  • Substantial and Specific Danger to Public Health or Safety

  • Censorship related to scientific research



  1. How did an OSC staff member first contact you in order to substantively discuss your claims?

  • In writing (i.e., email, mailed letter)

  • Telephone call



  1. If you contacted OSC during the pendency of your disclosure, approximately how many days passed before an OSC staff member responded?

  • Same day

  • Next day

  • 1-3 days

  • Over 3 days

  • I did not receive a response



  1. When speaking with OSC staff member(s) about your disclosure, did you understand the information provided to you?

  • Yes

  • No

  • I do not recall



  1. During the pendency of your matter could you (or can you) reach the OSC staff member assigned to your disclosure by email or telephone?

  • Yes

  • No

  • I do not recall



  1. Did you understand the written communications (i.e., email, letter) you received from OSC?

  • Yes

  • No

  • I understand some, but not all, of the information

  • Please explain __________________________



  1. When you received a letter regarding the determination on your disclosure, did you take the opportunity to ask OSC staff member(s) questions about it?

  • Yes

  • No

  • Why or why not __________________________



  1. Approximately how many days passed before the OSC staff member responded to your inquiry about the determination in your disclosure?

  • Same day

  • Next day

  • 1-3 days

  • Over 3 days

  • I did not receive a response



  1. Please rate your overall experience with OSC? On a five-point scale:

  • Extremely positive - 1

  • Positive - 2

  • Neutral - 3

  • Negative - 4

  • Extremely negative – 5

  • Not applicable



  1. Please let us know how well we did or how we can improve. [Fill-In Box]

_______________________________________________________________________





File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorWheeler, Barbara
File Modified0000-00-00
File Created2025-02-22

© 2025 OMB.report | Privacy Policy