No
material or nonsubstantive change to a currently approved
collection
No
Regular
12/09/2024
Requested
Previously Approved
06/30/2026
06/30/2026
1,864,765
1,864,765
963,462
963,462
0
0
SSA is introducing Upload Documents
(eSubmit), a new way individuals can submit evidence and forms to
SSA online. In the digital age, individuals expect to complete
transactions online, including submission of documents and forms to
government agencies. The agency already offers several self-service
specific options for individuals to submit forms and other
documents online, including the Electronic Protective Filing Tool,
ePFT (OMB No. 0960-0826), Internet Social Security Benefits
Application, iClaim (OMB No. 0960-0618), and iAppeals (OMB No. 0960
0269 & 0960-0622). Upload Documents (eSubmit) is a secure
upload portal which respondents will use to submit documents and
forms to SSA. To ensure the success of Upload Documents (eSubmit),
we will roll out the new application in several phases. The first
phase will allow respondents to provide select documents (evidence
that does not need to be certified or evidence which the agency
does not require to be an original, also known collectively as
‘‘non original documentation,’’ and first-party forms that do not
require a signature) to SSA electronically. Individuals must
provide this information themselves since they will have to
authenticate with their own information through one of several
authentication methods (i.e., Login.gov, ID.me, or SSA’s Public
Credentialing and Authentication Process). During this initial
release for Upload Documents (eSubmit), we will contact the
respondent, via telephone or face-to-face interview with SSA, for a
business matter (e.g., filing a claim, performing a
redetermination, or updating their personal information). During
the interaction, the SSA technician will inform the individual
verbally that SSA requires additional information to support their
request and will offer the opportunity to provide the information
electronically via the Upload Documents (eSubmit) application.
After the respondent grants consent to SSA, we will generate a
one-time email containing a link to Upload Documents (eSubmit) with
instructions on how to access Upload Documents (eSubmit). The
system will only make the electronic submission process available
within 30 days from the date of the email. Concurrently, the
technician will print a paper notice containing more details about
the request, including any applicable due process deadline for
submission, and will send it through postal mail to the respondent.
Once the respondent authenticates and arrives at the Upload
Documents (eSubmit) dashboard, the system will present the
respondent with information regarding the items SSA requested for
submission (examples of the documentation SSA may request include
forms or non-standardized evidence to support the request [e.g.,
pay stubs, bank statements, pension award letters, tax documents,
child support payment history, etc.]). From this screen, the
individual will be able to upload the corresponding files from an
electronic device. Once they finish uploading the documents, the
respondents must select the Submit button to complete the action
and the system will present them with an indicator of success or
failure. The system will notify the technician through the
Technician Experience Dashboard (TED) when the document is
available for review and consideration. The second release of
Upload Documents (eSubmit) will include an electronic signature
functionality that will allow respondents to submit some forms
requiring signature. To ensure our system is prepared to accept
forms electronically signed in this manner, we will complete
periodic future releases after the second release to allow Upload
Documents (eSubmit) to accept more agency forms in the future.
Respondents are first-party individuals who choose to use the
Internet to conduct business with SSA. We are submitting a Change
Request to include a new Commercial Product Alternative Signature
(CPAS) process as an additional means for individuals to
electronically sign forms and submit them to SSA.
This is a new information
collection that increases the public reporting burden. See the
burden summary chart above for the new burden figures. * Note: The
total burden reflected in ROCIS is 963,462, while the burden cited
in #12 of the Supporting Statement is 217,556. This discrepancy is
because the ROCIS burden reflects the following components: call
center waiting time + learning costs. In contrast, the chart in #12
of the Supporting Statement reflects actual burden.
$55,050,830
No
Yes
Yes
No
No
No
No
Faye Lipsky 410 965-8783
faye.lipsky@ssa.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Justification for the Non-Substantive Changes - 0830 (Adding CPAS Process).docx
Upload Documents (eSubmit) Release #2