2025-2028 IRS Customer Satisfaction Surveys

OMB # 1545-2250

IRS CUSTOMER EXPERIENCE SURVEY
AUTOMATED COLLECTION SYSTEM SUPPORT
The IRS is trying to improve its service to the public. You can help in this important mission by answering the
questions below. This voluntary survey should take less than 5 minutes to complete. Fors Marsh will keep your
identify private to the extent permitted by law. If you have any questions about this survey, you may call the Survey
Helpline at 1-800-521-7177.
The questions that follow ask your opinion regarding how the IRS handled your most recent collection process. For
each question, regardless of whether you agree or disagree with the final outcome, please indicate your answer by
filling in the circle that best represents your opinion.
Please use pen and completely fill in the bubble.

1.

Why did you send correspondence to IRS?
I was advised by the IRS to forward/mail the information

I received an IRS letter or notice

I incurred a bank or wage levy

I did not send any correspondence to IRS

I received a Notice of Federal Tax Lien

2.

Please rate your satisfaction with the following:
a.

The service you received while corresponding with the IRS
about your possible unpaid taxes or late tax return,
regardless of the outcome of your case

b.

How well the IRS explained their actions on why they did
(or did not) accept the documents or explanations
you provided

c.

The time you were given to respond to the IRS

d.

The consistency of information the IRS provided to you
throughout the process

3.

Did you have any balance due?

4.

Please rate your satisfaction with the following:

Very
Dissatisfied

Somewhat
Dissatisfied

Yes

a.

If you had a balance due, how well the IRS letter
explained your payment options

b.

How well the IRS letter explained the resolution of
your case

Very
Dissatisfied

Neither
Satisfied Nor
Dissatisfied

Somewhat
Satisfied

Very
Satisfied

Neither
Satisfied Nor
Dissatisfied

Somewhat
Satisfied

Very
Satisfied

No

Somewhat
Dissatisfied

5.

If you answered "Very Dissatisfied" or "Somewhat Dissatisfied" to any of the above questions,
please describe what caused you to feel that way.

6.

When you were first notified that you might owe taxes or have an unfiled return, how many
months did you expect it would take to resolve?
Less than 3 months
3-6 months
More than 6 months

7.

What was the actual amount of time in months?

Form 14755 (Rev. 2-2023)

Cat. No. 68671T

months
Department of the Treasury - Internal Revenue Service

OMB # 1545-2250

8.

Rate your satisfaction with the length of time to
complete the collection process.

9.

How well do you think the IRS process
compares with an ideal process?

10.

How much do you agree with the
following statements?

11.

a.

I had the opportunity to provide information important to
my case

b.

I was treated with respect during the process

Very
Dissatisfied

Somewhat
Dissatisfied

Neither
Satisfied Nor
Dissatisfied

Somewhat
Satisfied

Very
Satisfied

Very far
from ideal

Far from
ideal

Not far nor
close to ideal

Close to
ideal

Very close
to ideal

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Overall, how well did the IRS meet your expectations while handling the process of sending and
receiving letters about your possible unpaid taxes or late tax return?
Much better than expected
Better than expected
As expected
Worse than expected
Much worse than expected

12.

Do you have any suggestions or comments you would like to make to the IRS regarding how they
could improve service during this latest contact?

Occasionally, we conduct additional in-depth IRS-related research. Research participants may receive a small monetary
incentive to participate depending on the research. If you are interested in participating in future research, please provide us
with your telephone number and your email address (if available). This information will not be shared with the IRS and will be
used only for the purpose of survey research.

Telephone
number:

Email
address:
Enter your 10-digit phone number
Print one digit in each square

Enter your email address using all capital letters.

Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB
Control Number for this study is 1545-2250. Also, if you have any comments regarding the time estimates associated with this
study or suggestions on making this process simpler, please write to the Internal Revenue Service, Special Services Section,
SE:W:CAR:MP:T:M:S, Room 6129, 1111 Constitution Ave. NW, Washington, DC 20224.
If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels, or now face a
significant hardship due to the application of the tax law, we encourage you to contact the Taxpayer Advocate Service at
1-877-777-4778.

Thank you for completing the survey.
Please return this questionnaire to Fors Marsh, PO Box 5703, Hopkins, MN 55343-5703
Form 14755 (Rev. 2-2023)

Cat. No. 68671T

Department of the Treasury - Internal Revenue Service