0625-0275 Surveys for User Satisfaction, Impact and Needs Question List

Sub-category

Assistance

Question

After participating in [EVENT NAME], do you plan to use the U.S. Commercial Service (U.S. Export Assistance Center, American
Embassy/Consulate) to help you identify or develop new international business?
- Yes
- No
- Undecided
To what extent do you agree that the export assistance you receive from the [ITA unit] provides you with a competitive advantage?
Strongly Disagree 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Strongly Agree 10

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In the past 12 months, what has your main contact been within [ITA unit] for export assistance or answers to your export-related
questions?
- Domestically-based staff
- Internationally-based staff
- Trade Information Center 1-800-USA-TRAD(E)
- www.export.gov website
- Don't know
- Other, please specify
How closely did [ITA unit] follow your timeline?
Not at All 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Very Well 10
How knowledgeable was [ITA unit]?
Not at All 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Very Well 10
How clear was the information you were provided?
Not at All 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Very Well 10
What type of information or assistance did you seek in your most recent interaction with [LOCATION – CITY, STATE or CITY,
COUNTRY or HQ OFFICE NAME] office? (check all that apply)
- Completing export/shipping documentation
- Complying with foreign (and domestic) regulations, standards, certifications, and licenses
- Gathering market or competitive intelligence
- Developing a strategy to begin exporting, enter new markets, and/or expand export sales
- Obtaining marketing/media exposure overseas
- Identifying and /or arranging appointments with foreign partners, distributors and buyers
- Overcoming a market access barrier/unfair trade practice/intellectual property issue
- Competing for a foreign government procurement
- Other: Please specify
As a direct result of ITA's assistance and your participation in this event, did you achieve, or do you anticipate achieving increased
foreign sales, visitors, or students enrolled?
- Yes
- No
As a direct result of ITA's assistance and your participation in this event, did you buy, or do you anticipate buying goods/services
from the United States?
- Yes
- No
As a direct result of ITA's assistance and your participation in this event, did you achieve, or do you anticipate
achieving increased inward investment to your locality?
- Yes
- No
As a direct result of ITA’s assistance and your participation in this event, would you consider using ITA’s services in the future?
- Yes
- No
Across the entire export process – from developing an international business strategy to identifying target markets to completing
export transactions - what assistance is most useful or important to your export business? (Use flip chart) If needed, mention
some of the following to prompt responses:
- Acquiring market/competitive intelligence
- Developing a strategy/plan to begin exporting and/or expand export sales
- Modifying your company’s products/services for foreign markets
- Globalizing your website/marketing materials
- Obtaining marketing/media exposure
- Identifying and/or connecting with foreign partners/buyers/decision-makers
- Arranging shipping/logistics
- Completing export documentation
- Complying with regulations and standards
- Obtaining financing/insurance
- Competing for a foreign government procurement
- Overcoming a market access barrier/unfair trade practices/IPR issue

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Assistance
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How do you get this information/assistance now?
- Do you have a preferred service provider or source?
- How do you prefer to receive this assistance/information?
- Did DOC/CS provide any of this assistance/information to your company? If so, probe for details by asking them to provide
examples. (Flip chart or whiteboard)
Why do you need this assistance/information? How do you use it?
What assistance is most difficult to obtain?
What assistance do you think we [ITA unit] need to improve on / provide more of?
What kind of assistance has your organization received from the [ITA unit] over the past 12 months? Please check all that apply
(randomize the options/order):
- Completing export/shipping documentation
- Complying with foreign (and domestic) regulations, standards, certifications, and licenses
- Gathering market or competitive intelligence
- Developing a strategy to begin exporting, enter new markets, and/or expand export sales
- Obtaining marketing/media exposure overseas
- Identifying and /or arranging appointments with foreign partners, distributors, and buyers
- Overcoming a market access barrier/unfair trade practice/intellectual property issue
- Competing for a foreign government procurement
- Obtaining export financing and insurance from DOC/CS partners; such as working capital loans, etc
- Obtaining export funding and grant opportunities for sales trips/trade missions from DOC/CS partner
- Other - Please specify:________________________________________
How did your organization receive assistance from the [ITA unit] over the past 12 months? Please check all that apply:
- Obtained information from Export.gov
- Received assistance from DOC / CS staff located in the United States
- Received assistance from DOC / CS staff located internationally
- Purchased a DOC / CS service or report
- Participated in a DOC / CS program at a trade show
- Attended a DOC / CS webinar or local event/seminar
- Participated in a DOC / CS trade mission
- Other - Please specify:________________________________________
Do you anticipate using [ITA unit] information or assistance over the next 12-24 months to continue international outreach and/or
increase your exports? If so, Please check all that apply:
- Completing export/shipping documentation
- Complying with foreign (and domestic) regulations, standards, certifications, and licenses
- Gathering market or competitive intelligence
- Developing a strategy to begin exporting, enter new markets, and/or expand export sales
- Obtaining marketing/media exposure overseas
- Identifying and /or arranging appointments with foreign partners, distributors and buyers
- Overcoming a market access barrier/unfair trade practice/intellectual property issue
- Competing for a foreign government procurement
- Obtaining export financing and insurance; such as working capital loans, foreign buyers, etc.
- Obtaining export funding and grant opportunities for sales trips overseas, foreign trade missions, etc.
- Other - Please Specify:________________________________________
- Not applicable

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What kind of assistance/information have you received from [ITA or ITA unit] over the past 12 months? Select all that apply.
- Received analysis on the right export market for goods/services from a specific sector/industry
- Gathered market or competitive intelligence on a specific sector/industry
- Received assistance/information about overcoming a market access barrier, unfair trade practice, or intellectual property issue
- Gathered information about trade financing
- Obtained data related to a specific sector/industry
- Obtained data related to a specific market/country
- Received an analysis of supply chain considerations for a specific sector/industry
- Excluding information received from STOPFakes, received any assistance/information regarding protecting intellectual property
rights (IPR), patents, or trademarks
- Other – Please specify: _______________________________________
- None of the above
Assistance

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What [ITA unit] programs or services have you received assistance/information through over the past 12 months? Select all that
apply.
- Participated in a Market Development Cooperator Program project
- Participated in a Strategic Partnership
- Received information from the STOPFakes program
- Filed or monitored an FTA dispute via the Trade Agreements Secretariat e-filing system
- Served as member of an advisory committee (e.g., Industry Trade Advisory Committee, Renewable Energy and Energy Efficiency
Advisory Committee, or Travel Advisory Board)
- Received counseling or certification under the Export Trading Companies Act (ETCA)
- Utilized the Data Privacy Framework (previously known as Privacy Shield)
- Utilized the Climate and Clean Tech Resource Directory (aka Climate and Clean Tech Competitiveness Toolkit)
- Reported an ongoing or potential supply chain disruption through the Semiconductor Early Alert System
- Obtained data from the Visual Data Center
- Other – Please specify: ________________
- None of the above
What kind of assistance/information (e.g., industry research, analysis, trade data, data tools, reports, etc.) do you think [ITA unit]
needs to improve on or wish we would provide more of? (Optional)
How did you access assistance/information over the past 12 months? Select all that apply.
- Via Trade.gov (content may include reports, articles, toolkits, etc.
- A newsletter or alert (via email)
- Interactive data tools (e.g., FTA Tariff Tool, Market Diversification Tool, Trade Stats Express, Travel & Tourism Monitors, Made in the
USA Exporter Database, Top Export Market Rankings) on ITA’s website (trade.gov)
- Data tables on ITA’s website (trade.gov)
- Virtual event (e.g. webinar)
- In-person event
- Direct communications with [ITA unit] staff (e.g., email, phone call)
- Other - Please specify: ______________________________________
- None of the above
What types of assistance/information do you expect you will need over the next 12-24 months to maintain a level playing field,
continue international outreach, and/or help increase export competitiveness. Select all that apply.
- Export markets for my sector/industry ranked by likelihood for export success
- Analysis on export markets for goods/services from my sector/industry
- Market or competitive intelligence on a specific sector/industry
- Assistance/information about overcoming a market access barrier, unfair trade practice, or intellectual property issue
- Information about trade financing
- Data related to a specific sector/industry
- Data related to a specific market/country
- Add
- Assistance/information regarding protecting intellectual property rights (IPR), patents, or trademarks
- Analysis of supply chain considerations for a specific sector/industry
Please specify the industry research, analysis, trade data, data tools, reports, or other assistance/information you anticipate
needing over the next 12-24 months. (Optional)
How would you prefer to access assistance/information? Select all that apply.
- Via Trade.gov (content may include reports, articles, toolkits, etc.
- A newsletter or alert (via email)
- Interactive data tools (e.g., FTA Tariff Tool, Market Diversification Tool, Trade Stats Express, Travel & Tourism Monitors, Made in the
USA Exporter Database, Top Export Market Rankings) on ITA’s website (trade.gov)
- Data tables on ITA’s website (trade.gov)
- Virtual event (e.g. webinar)
- In-person event
- Direct communications with [ITA unit] staff (e.g., email, phone call)
- Other - Please specify: ______________________________________
- None of the above

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Assistance

Do you anticipate using [ITA unit] information or assistance over the next 12-24 months to continue international outreach and/or
increase your exports? If so, Please check all that apply:
- Completing export/shipping documentation
- Complying with foreign (and domestic) regulations, standards, certifications, and licenses
- Gathering market or competitive intelligence
- Developing a strategy to begin exporting, enter new markets, and/or expand export sales
- Obtaining marketing/media exposure overseas
- Identifying and /or arranging appointments with foreign partners, distributors and buyers
- Overcoming a market access barrier/unfair trade practice/intellectual property issue
- Competing for a foreign government procurement
- Obtaining export financing and insurance; such as working capital loans, foreign buyers, etc.
- Obtaining export funding and grant opportunities for sales trips overseas, foreign trade missions, etc.
- Other - Please Specify:________________________________________
- Not applicable

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Q11. Using a scale of 1 to 5 where 1 = VERY DISSATISFIED and 5 = VERY SATISFIED, please rate the assistance/information received
as a whole in terms of our: (1 Very Dissatisfied, 2 Dissatisfied, 3 Neutral, 4 Satisfied, 5 Very Satisfied, Don't know enough to say)
-Quality of assistance/information
-Timeliness of assistance/information
-Industry knowledge
-Being easy to work with
-Ability to meet your objectives
-Consistency of assistance/information
-Format of assistance/information
-Value-add
-Subject matter knowledge
-Ease of accessing assistance/information on our website
-Ease of utilizing data tools on our website
-Breadth of information, assistance, and tools on our website
Assistance

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Future events like [EVENT NAME] should build around a common:
- Geographic Region
- Industry Sector
- Other (Please specify)
How well did [ITA unit] understand your needs and objectives?
Not at All 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Very Well 10
How professional was [ITA unit] in your interactions?
Not at All 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Very Well 10
Please use the space provided below to write any comments about the assistance you received from ITA at this event.  
What did you like best about your experience working with us? (optional)
(Open text box)
How could we better serve you in the future? (optional)
(Open text box)
Other feedback you’d like to share? (optional)
(Open text box)
Q12.
We see you ranked one or more of the above categories as unsatisfactory. Please use the space below to expand on your reasons
why.

(Open text box)
What did you like best about your experience working with us?
(Open text box)
How could we better serve you in the future?
(Open text box)
Other feedback you’d like to share?
(Open text box)
Based on [ITA unit]’s assistance, please identify the degree to which our data meets the needs of your specific industry or
organization  (1 –Completely unmet to 10 – Completely met)
Based on [ITA unit]'s assistance to you, please evaluate the comprehensiveness of our suite of products (e.g. market research,
data, etc.) and identify any gaps. (Open text box)   
Comments / Suggestions
What [subject] information do you think we need to improve on / provide more of?
Is there anything else you would like to mention to help us improve the information and assistance we [DOC/ITA unit] provide to
companies in your industry/sector?
Is there anything you learned about today that surprised you?
How could we better serve you in the future?

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Digital Services Data
Digital Services Data

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Digital Services Data

The percentage of your company’s total sales or revenue attributed to the bundling of digital services in the sale/export of your final
products? (We are not asking for the value of digital services in the manufacturing process of the final product)
For companies selling digital services used in the manufacturing process: What is the best metric to obtain the estimated value that
your services add to a customer’s production process or to the sale of a finished product?
How would you categorize the digital services you export abroad, whether sold as a stand-alone product or bundled with a
manufactured good? To see how the U.S. government currently categorizes exported digital services for data collection purposes,
you can look over the Bureau of Economic Analysis’s BE-120 “Benchmark Survey of Transactions in Selected Services and
Intellectual Property with Foreign Persons Respondents.”
What digital service categories identified in the [ITA unit] survey are relevant to manufacturing exports and are there any digital
service categories you currently export that are missing in the survey?
Looking ahead, do you anticipate any new digital services categories emerging within the next 5-10 years?
Do you anticipate any new digital services or related technologies in manufacturing being exported within the next 5-10 years that
are not exported currently?
Under which digital services categories would those new technologies fit?
What digital services and related technologies does your company currently export abroad as stand-alone products or bundled with
machinery goods?
What digital services does your company provide as a standalone product, or as a portion of the final sale of a manufactured good?
(for smaller companies that may not export)
What digital services and related technologies does your company currently use to accomplish day-to-day manufacturing
operations (e.g. Internet of Things (IoT) services, predictive maintenance, cybersecurity, data analysis)?
In your opinion, in what digital services is the United States most competitive in overseas?
Can you rate specified digital services in order of importance to your company? Can you rate specified digital services that your
company exports in order of importance?
If you are a digital services provider, what are the primary digital services that you provide for your customers? Are there other
supportive digital services you use in order to serve your customers (e.g. app development, systems integration, etc.)? What digital
services that you provide would you consider the most important now and predict would be most important in the future?

Digital Services Data
Digital Services Data
Digital Services Data

Export Data

Export Data

Export Data

Export Data

Export Data

Export Data

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Do you anticipate your demand (or demand from your customers) for digital services changing in the next five years? Ten years? If
so, at what rate?
Based on what you’ve seen or heard, what digital services do you anticipate being or will continue being necessary to compete
internationally?
What foreign country (or countries) are you interested in entering for the first time or expanding exports and international outreach
to over the next 12-24 months? (Select multiple countries by holding the "Ctrl" button down on your keyboard):
- List of countries (see attachment)
- Other – Please Specify: _______________________________________
- Not applicable
What market intelligence/research does your company currently use in its export business?
- Market intelligence definition: research and information on foreign markets to make informed decisions about your export
business
- Market size
- Market challenges
- Market opportunities/best prospects
- Market structure
- Regulations/standards
- Competitors
- Distribution channels/partners/customers/opportunities
What is the current export status of your firm?
- Currently exporting/ have exported in the past 12 months
If selected, then respondent is asked questions in Part 2A below
- Not currently exporting/have not exported in the past 12 months
If selected, then respondent is asked question in Part 2B below
Has your firm ever received any export assistance from any of the following entities? (Please check all that apply)
- U.S. federal government agencies
- State/City government agencies
- Private sector entities
- Family or friends
- No assistance was received
- Other; please specify:
Has your company ever paid a fee for any export assistance services?
- Yes
- No
Has your company ever paid a fee for export assistance services provided by the U.S. Department of Commerce/[ITA unit]?
- Yes
- No

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What is the total annual budget your company can dedicate to expanding your exports/international sales over the next 12 months?
- Less than $1,000
- Between $1,000 and $4,999
- Between $5,000 and $9,999
- Over $10,000
Export Data

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Export Data

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How many countries has your company exported to in the past 12 months?
- 1 country
- 2 to 5 countries
- 6 to 9 countries
- 10+ countries
What percentage of your company’s overall revenue over the past 12 months would you estimate is from exports/international
sales?
- 1 to 5% of revenue
- 6 to 10% of revenue
- 11 to 19% of revenue
- Over 20% of revenue
How long has your firm been exporting?
- Less than 2 years
- 2 to 5 years
- 6 to 9 years
- 10+ years
If you are not currently exporting do you intend to export in the following timeframes?
- In 1 to 2 years
- In 3 to 4 years
- Don’t know when, but wish to export at some point in the future
- Do not intend to export (If you do not intend to export skip to Part 3)
Reasons for not exporting presently? (Check all that apply)
- You have enough business domestically ______
- You don’t think you can compete in a foreign market___________
- You believe it may be too expensive to export_______
- You believe it may be too complicated to export _____
- You don’t have a network of contacts to help you with exporting _________
- You don’t know how to find buyers/business opportunities overseas_________
- You think you’d face barriers imposed by foreign governments____
- Other? Please specify:_______________________________________________
How did you first hear about [EVENT NAME]?
- Direct Mail
- Email
- Magazine/Newspaper
- Newsletter
- Phone call
- Social Media (Twitter, LinkedIn)
- Website
- Trade Specialist (U.S. Commercial Service - U.S. Export Assistance Center)
- Commercial Officer with the Commercial Section of AMerican Embassy/Consulate
- Commercial Specialist with the Commercial Section of American Embassy/Consulate
- Other
- Please specify
1'Referral (business or personal connection' | 2'Referral (government agency)' | 3'Local event, workshop, or seminar' | 4'DOC - CS
direct outreach' | 5'Used DOC / [ITA unit] services/assistance in the past' | 6'Trade/Industry journal' | 7'Export.gov website' |
8'Social media' | 9'Other - Please Specify:_______'
What would be the most effective metric to capture the following:
Would you like your responses to be anonymous? 
- Yes, please keep my identity and responses anonymous within the U.S. Department of Commerce
- No, my identity and responses may be shared within the U.S. Department of Commerce (DOC) and International Trade
Administration (ITA)

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General Info
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My primary role at this event was:
- U.S. Exporter (Business, Educational Institution, Tourism Provider, etc.)
- U.S Business/Supplier
- U.S. Educational Institution
- U.S. Tourism Provider
- U.S. Economic Development or Tourism Promotion Organization
- Certified Trade Mission Applicant (many are EDOs)
- Partner (Federal, State, Local, or Non-Profit)
- Event Sponsor
- Trade Mission Applicant (usually internal ITA staff)TEPP – Trade Show Organizer
- TEMS – Trade Show Organizer
- Foreign Buyer (Non-U.S. Company)
- Foreign Investor (Non-U.S. Entity)
- Speaker
- Other
- Trade Mission Applicant
- Trade Show exhibitor
- Conference participant
- US companies/suppliers
- Foreign Buyers
- Foreign Investors
- EDOs
- External Business Unit (EBU)
- US Exporters (usually the same as #1)
- ITA Staff Member
- Event Owner/Lead, Contributors
Overseas Commercial Officer (ITA Staff Member)
Please list your other role: 
Would you like your/your organization's identity to remain confidential if we share this comment with the public?
- Yes
- No
Would you like your responses to be anonymous? Please provide the following information:
- First Name (Open Text)
- Last Name (Open Text)
- Email (Open Text)
- Organization (Open Text)
Q9. Please select the reasons why you chose to work with ITA (as compared to other providers) in the past 12 months. Select all
that apply.
- [ITA unit] helps your organization deliver on its mission and/or objectives.
- [ITA unit] has knowledge, data, or expertise that I (or my organization) does not.
- [ITA unit] has knowledge, data, or expertise that I cannot find from private providers.
- You do not have sufficient resources (budget, staff, time) to get assistance/information from private providers.
- [ITA unit] has U.S. government connections that other private providers do not.
- [ITA unit] has global reach of [ITA unit] that other private providers do not.
- ITA provides credibility to our constituents/members.
- Other - Please specify: ______________________________________
Please select the programs or services you expect you will need over the next 12-24 months to maintain a level playing field,
continue international outreach, and/or help increase export competitiveness. Select all that apply.
- Market Development Cooperator Program project
- A Strategic Partnership
- Information from the STOPFakes program
- Membership in an advisory committee (e.g., Industry Trade Advisory Committee, Renewable Energy and Energy Efficiency Advisory
Committee, or Travel Advisory Board)
- Counseling or certification under the Export Trading Companies Act (ETCA)
- FTA dispute resolution assistance/information
- Data Privacy Framework (previously known as Privacy Shield)
- The Climate and Clean Tech Resource Directory (aka Climate and Clean Tech Competitiveness Toolkit)
- The Semiconductor Early Alert System
- The Visual Data Center
- Other – Please specify: ________________
- None of the above
Why do you need this [subject] information? How do you use it?

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Impact

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Impact

How do you get this [subject] information now?
- Do you have a preferred service provider or source?
- How do you prefer to receive this information?
- Does the DOC/CS provide any of the [subject] you mentioned previously? (Flip chart or white board) If so, please give us an
example:
- Country Commercial Guides
- Top Market Reports
- Info provided by domestic staff
- Information provided by our Embassy personnel
- Customized Market Research (for a fee)
What [subject] info is most useful or important to your export business?
What [subject] info is most difficult to obtain? What is your greatest [subject] challenge?
What are some other [ITA unit] services you might be interested in?
- Petition Counseling
- Foreign Government Trade Barriers
- Foreign Trade Remedy Cases
- Foreign Trade Zones
- U.S. Steel Licensing Program
Would you like to submit your responses to this survey anonymously?
- Yes, I want to respond anonymously
- No, my identity may be shared within the U.S. Department of Commerce, International Trade Administration
Was [Salesforce Case Owner] your primary point of contact?
- Yes
- No
What type of information did you seek in this case? (check all that apply)
- Completing export/shipping documentation
- Complying with foreign (and domestic) regulations, standards, certifications, and licenses
- Gathering market or competitive intelligence
- Developing a strategy to being exporting, enter new markets, and/or expand export sales
- Obtaining marketing, media exposure overseas
- Identifying and/or arranging appointment with foreign partners, distributors and buyers
- Overcoming a market access barrier/unfair trade practice/intellectual property issue
- Competing for a foreign government procurement
Q5. As a result of [ITA unit] assistance, what specific results/outcomes was your organization able to achieve during the past 12
months? (Please check all that apply.)
- Increased/retained revenue/sales
- Exported for the first time
- Exported to a new foreign market
- Overcame a market access barrier, unfair trade practice or intellectual property issue
- Won a foreign government procurement
- Signed a master franchisee
- Enrolled non-U.S. students at an educational institution
- Results anticipated, but not yet achieved (or pending)
- [ITA unit] assistance did not help my organization achieve any results/outcomes
- Other – Please specify: ________________________________
[Ask only if a box for Q5 (except last two) is selected] Using a scale of 1 to 10 where 1 means “Not At All Significant” and 10 means
“Very Significant,” how significant was [ITA unit] in achieving the results listed above for your organization during the past 12
months?
[Ask only if a box for Q5 is selected] In what foreign country (or countries) did you achieve the results listed above? (Select multiple
countries by holding the "Ctrl" button down on your keyboard):
- List of countries (see attachment)
- Other – Please specify: _______________________________________
[Ask only if a box for Q5 (except last two options) is selected] If applicable, please provide the approximate change in revenue and
employment for your organization as a result of [ITA unit]’s assistance during the past 12 months:
- Revenue created (if no additional revenue was created, please write 0)
Dollar Value: _____ Percent Increase: _____
- Change in employment (number of jobs) (if there was not change in employment, please enter “0” below)
Jobs Added (#): _____; Jobs Safeguarded (#): _____ ; Jobs Eliminated (#): _____ Percent Change (%): _____
(Note: If your organization is an education institution, please provide the dollar value based on one year of tuition and room/board
multiplied by the number of foreign students enrolled. If your organization is in the travel and tourism industry, please provide the
dollar value based on the equivalent cost of the advertising/publicity you secured with [ITA unit] assistance)

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Impact

Market Preference
MDB

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Objectives

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Organization Data

What results do you anticipate achieving within the next three years with the assistance provided by [ITA unit] during the past 12
months?
- Increased revenues by: 0%, 1-5%, 6-10%, 11-15%, 16-20%, 21-25%, >25%
- Increased U.S. jobs by: 0%, 1-5%, 6-10%, 11-15%, 16-20%, 21-25%, >25%
Is there a particular region of the world or industry sector you are currently targeting? Please list which region and or industry.
Region(s): __________________________________________________________
Industry(ies) ________________________________________________________
Does your company have previous experience with Multilateral Development Bank (MDB) financed or other foreign government
tenders, or work with other companies that have that experience? Yes/No
Which of these featured Multilateral Development Banks (MDBs) have you been in contact with since attending one of the MDB
webinars last summer? Check as many as relevant.
- Africa Development Bank (AfDB)
- European Bank for Reconstruction and Development (EBRD)
- World Bank
- Inter-American Development Bank (IDB)
- Asia Development Bank (ADB)
- Other ___________________________
Since attending one or more of the Multilateral Development Bank (MDB) webinars last summer have you pursued any MDB
projects?  Yes/No
Have you been “shortlisted” on any MDB projects and or other development projects? Yes/No
Have you won an MDB contract/grant or served as an MDB supplier/sub-supplier? Yes/No
How can we further assist your company in pursuing more opportunities with the Multilateral Development Banks (MDBs)?
Please indicate how well the U.S. Department of Commerce, U.S. Commercial Service met your objectives
- [mutually agreed upon objective is pushed to card]
- Objectives Not Met 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Objectives Completely Met 10
What objective(s) did you seek to achieve by participating in this [trade] event? (Check all that apply.) 
- Network with industry, government officials or qualified companies
- Find or sign an international partner, distributor, vendor, or attract international students
- Find or sign a US partner, location
- Participate in pre-screened meetings (matchmaking with potential buyers, agents, distributors, joint-venture partners, or
government officials)
- Acquire market/industry intelligence
- Understand export mechanics (shipping, documentation, regulations, standards, etc.)
- Enhance your organization’s or location’s visibility/marketing in overseas markets/media exposure
- Improve your organization's profile or credibility
- Develop an export strategy to begin exporting, enter new markets, and/or expand export sales
- Improve or change your organization's overseas' marketing strategy
- Compete for a foreign government procurement
- Resolve, advance, or raise awareness to a foreign government on a market access issue, unfair trade practice/barrier, regulation,
intellectual property issue, etc.
- Acquire export financing and insurance from DOC/ITA partners
- Other
- Not applicable
- Streamline or speed up a regulatory, compliance, or customs (clearance of goods) issues
What objectives did you seek to gain by participating in this trade event? (Check all that apply.)
Please list your other objective(s): 
Q5. Please indicate how well we met the objectives you selected earlier. Rate all objectives as a group, not separately.
(1 = Objectives Not Met and 10 = Objectives Completely Met)
Q6. In the previous question, you ranked meeting your objectives at a 6 or lower. Please specify which objective(s) you were not
able to meet and kindly elaborate why. 
Based on [ITA unit]’s assistance provided to you, how well did we meet your objectives? _____(Scale of 1-Objectives not met to 10Objectives completely met)
What is your organization’s primary role?
- Nonprofit Organization (e.g., trade association, professional society, economic development group, chamber of commerce)
- U.S. Company (private sector entity)
- Government (public sector entity)
-
- Federal Government (U.S.) (END SURVEY)
- State Government (U.S.)
- Local Government (U.S.)
- Foreign Government (END SURVEY)

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What is your organization’s industry? Select all that apply.
- Advanced Manufacturing
- Agriculture & Food Value Chain
- Aerospace & Defense
- Aluminum
- Automotive & Smart Mobility
- Climate & Clean Technology
- Design & Construction
- Education & Training Services
- Energy
- Environmental Technologies
- Financial Services
- Franchising
- Healthcare & Health Technologies
- Marine Technology
- Media & Entertainment
- Professional & Business Services
- Safety & Security
- Steel
- Supply Chain Services
- Tech & the Digital Economy
- Textile, Apparel, & Sporting Goods
- Travel & Tourism
- Other – Please specify: ______
- General
Zip Code of Firm : ____________________________
Industry of Firm: _________________________
Total Number of Employees (at all branches/locations)
- 0 to 19 employees
- 20 to 99 employees
- 100 to 249 employees
- 250 to 499 employees
- 500 or more employees
Total Revenue (sales/receipts for all branches/locations of the firm
- Less than $100,000
- Between $100,000 to $249,999
- Between $250,000 to $499,999
- Between $500,000 to $999,999
- Between $1,000,000-$9,999,999
- Between $10,000,000 to $49,999,999
- More than $50,000,000
Is your company (check all that apply):
- Woman-owned
- Veteran-owned
- Minority-owned
- Disabled-owned
- None of the above / Don’t know
Have you been in contact with anyone at the U.S. Department of Commerce including our offices in Washington, D.C., overseas, or
with U.S. Export Assistance Centers (USEACs) located throughout the United States? Yes/No
Based on your experience with our [LOCATION – CITY, STATE or CITY, COUNTRY or HQ OFFICE NAME] office, how likely is it that you
would recommend the U.S. Department of Commerce, U.S. Commercial Service?
Definitely Would Not 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Definitely Would 10
How satisfied are you with the timeliness of our assistance provided?
Very Dissatisfied 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. - 9. – Very Satisfied 10
How satisfied are you with the following aspects of the event?
Very Dissatisfied 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. - 9. – Very Satisfied 10
- Level of difficulty (for training)
- Usefulness/Relevance of information provided
- Structure/format of event
- Ease of registration & on-site logistics
- Value-added
- Affordability
- Expertise of presenters
- Responsiveness of staff

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Please indicate how well the U.S. Department of Commerce, U.S. Commercial Service met the objectives you selected above:
Objectives Not Met 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Objectives Completely Met 10
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Based on your recent experience, how likely is it that you would recommend this trade event?
1 = Definitely Would Not and 10 = Definitely Would
Overall, how would you rate your experience as a sponsor?
1 = Extremely Dissatisfied and 10 = Extremely Satisfied
Please rate your level of satisfaction with the following aspects of the trade event. (Rate satisfaction for each item individually.)
(1 = Extremely Dissatisfied and 10 = Extremely Satisfied)
- Overall Satisfaction
- Management and Organization of the Event
- Event Website and Online Registration Process
- Networking Platform and Mobile App
- Event Venue/Location
- Exhibit Space
- Time to Interact with Attendees
- Quality / Relevance of Information Provided
- Networking
- B2B Matchmaking Meetings
- Meetings with U.S. Government Officials, includes counseling
- Conference Session(s) and/or Presentation(s)
- Roundtable(s) / Seminar(s)

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Using a scale of 1 to 10 where 1 = VERY DISSATISFIED and 10 = VERY SATISFIED, please rate the [ITA unit] as a whole in terms of our:
(1=Very Dissatisfied and 10 = Very Satisfied)
- Timeliness of assistance:
- Being easy to work with:
- Ability to meet your objectives:
- Consistency of service delivery:
- Industry knowledge:
- Country knowledge:
- Quality of information/assistance:
- Value-added:
- Affordability:
- Subject matter knowledge:

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Using a scale from 1 to 10 where 1 means DEFINITELY WOULD NOT and 10 means DEFINITELY WOULD, how likely are you to
recommend the [ITA unit] to organizations that are not your direct competitors?
1 = Definitely Would Not and 10 = Definitely Would
Using a scale from 1 to 10 where 1 means VERY DISSATISFIED and 10 means VERY SATISFIED, what is your overall satisfaction with
the assistance/information you received from [ITA unit]?
1 = Very Dissatisfied and 10 = Very Satisfied
Using a scale from 1 to 10 where 1 means VERY UNLIKELY and 10 means VERY LIKELY, how likely are you to recommend [ITA unit] to
organizations that are not your direct competitors?
1 = Not at All Likely and 10 = Extremely Likely
Based on [ITA unit]’s assistance provided to you, please rate your level of satisfaction with our subject matter knowledge_____
1 = Poor and 10 = Excellent
Based on [ITA unit]’s assistance provided to you, please rate your level of satisfaction with our timeliness _____
1 = Poor and 10 = Excellent
Based on [ITA unit]’s assistance provided to you, please rate your level of overall satisfaction _____ 
1 = Extremely dissatisfied and 10 = Extremely satisfied
Based on [ITA unit]’s assistance provided to you, how likely would you be to recommend us to others, assuming they are not your
direct competitors? _____
1 = Definitely would not and 10 = Definitely would
How likely is it that you would recommend the U.S. Department of Commerce?
1= Least Likely and 10= Most Likely
Please indicate how well the U.S. Department of Commerce, [ITA unit] met your objectives of: Selected choices from previous
question above are piped in
1 = Not at all and 10 = Met all objectives
What did you like best about working with us?

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Would you ever pay a fee for services to assist you in exporting?
- Yes
- No
If you selected “Yes,” What is the total annual budget your company can dedicate to expanding your exports/international sales
over the next 12 months?:
- Less than $1,000
- Between $1,000 and $4,999
- Between $5,000 and $9,999
- Over $10,000
If you selected “No,” please indicate why not:_______________ (Then Skip to Part 3)
Would you pay for export assistance services provided by the U.S. Government (i.e. U.S. Department of Commerce/[ITA unit])?
- Yes
- No
- If you selected “No,” please indicate why you would not be willing to pay for services provided by the U.S.
Government:____________________

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Service #2: INTERNATIONAL EXPANSION BLUEPRINT: Provides an international expansion plan designed to optimize your
company’s overall export operations and marketing/sales processes. It is based on Six Sigma, Agile and Project Management
Institute best-practices, and yields an action plan specifically designed for your company. It includes the following:
- Initial one-on-one counseling session (up to 2 hours)
- Analysis of your firm’s international business strengths/weaknesses (marketing/sales, website globalization/e-commerce;
regulatory compliance, etc.)
- Recommended goals and objectives to leverage strengths and address weaknesses
- Report/action plan with next steps
- Presentation of the report/action plan
What is a fair and reasonable price to pay for Service # 2 above? _____________

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Service #3: WEBSITE GLOBALIZATION: Provides services to enhance the strength of a client’s website for the purpose of attracting
foreign partners/business, and includes:
- Designs: Expert assessment of strengths & weaknesses and recommendations for enhancement
- Search Engine Optimization: Technical & marketing advice for optimization
- Functionality: Assessment & recommendations for enhancing navigation, features, language, payment portals and other
considerations
What is a fair and reasonable price to pay for Service # 3 above?_____________
Service #4: TARGET MARKET ANALYSIS: Provides U.S. firms with an assessment of the most promising target markets overseas for
their product/service; including:
- Secondary research/data (macroeconomic/commercial & trade/risk data);
- Primary research/data specific to the client’s products/services; and
- Analysis and identification of the most desirable and high potential markets
What is a fair and reasonable price to pay for Service # 4 above?_____________
Service #5: MARKET POTENTIAL ASSESSMENT (“Initial Market Check”): Provides U.S. firms with a report containing information
needed to evaluate the potential of their product or service offering in a target market; including:
- A preliminary snapshot of the market potential of the product/service
- Feedback from local contacts on their level of interest in the product/service
- Analysis and recommendations for next steps
What is a fair and reasonable price to pay for Service # 5 above?_____________
Service #6: FEATURED COMPANY WEBSITE SPOTLIGHT (Featured U.S. Exporters/Business Service Providers): Provides U.S.
exporters/business service providers with an opportunity to enhance their search engine optimization via .gov link-backs to your
company’s website. The service entails listing/marketing your goods/services overseas/domestically on a trusted U.S. government
website with a brief description and contact information.
What is a fair and reasonable price to pay for Service # 6 above?_____________
Service #7: CONTACT LIST: Provides U.S. firms with a list of agents, distributors and partners in a foreign market, including:
company name, address, web site, name and title of key contact person(s), phone number, e-mail address and language
preferences. The information included in the contact list will have been reviewed and verified for accuracy.
What is a fair and reasonable price to pay for Service # 7 above?_____________
Service #8: PARTNER IDENTIFICATION SERVICE (“International Partner Search”): Provides U.S. companies with a list of foreign
partners/distributors that have expressed an interest in the client’s goods/services; including:
- Identification and outreach to potential matching firms
- Sending client’s information to identified matching firms
- Preparing a profile of interested firms
- Providing a report with the profile and contact information for interested firms
What is a fair and reasonable price to pay for Service #8 above?_____________

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Service #9: VIRTUAL PRODUCT PITCH: Provides U.S. companies with an opportunity to virtually present their products/services live
to buyers, agents and other distribution channels vetted by our staff; including:
- Identification and outreach to potential matching firms
- Sending client’s information to identified matching firms
- Preparing a profile of interested firms
- Arranging for you to present to the interested firms via PowerPoint/conference call
- Providing contact information for the decision makers of each overseas company in attendance
What is a fair and reasonable price to pay for Service # 9 above?_____________
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Service #10: PARTNER MATCHMAKING AND APPOINTMENT SERVICE (“Gold Key Service”): This service helps clients find, vet and
arrange appointments with at least 3 partners in a foreign market and includes, for instance:
- Identification and outreach to potential matching firms
- Sending client’s information to identified matching firms
- Preparing a profile of interested firms
- Providing insights & information about the market/sector and interested firms
- Arranging business meetings in-country with interested firms; including location, schedule, transportation and other logistics
What is a fair and reasonable price to pay for Service # 10 above?_____________
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Service #11: PARTNER MATCHMAKING VIA SOCIAL MEDIA: Provides U.S. companies with access to our network of business
contacts overseas via social media. Choose a country, choose a sector and join a social media chat group populated by foreign
distributors and partners looking to sell products like yours. If they are interested, distributors can contact you directly to move
forward.
What is a fair and reasonable price to pay to join each chat group (by region or sector) for Service # 11 above?_____________
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Service #12: TRADE SHOW SUPPORT (“Catalog Show”): Supports client trade show positioning, representation, marketing, and
promotion needs, and includes:
- Conducting pre-trade show promotions via Internet/ social media/email campaign
- Representing the client at the trade show
- Displaying the client’s promotional materials at the trade show
- Conducting outreach to foreign buyers/distributors in attendance at the trade show to promote the client’s products/services
- Providing contact information for each overseas company that expressed interest in the client’s products/ services at the trade
show
What is a fair and reasonable price to pay for Service # 12 above?_____________
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Service #13: HIGH LEVEL OFFICIAL-LED TRADE MISSION: This service entails participating on a trade mission led by a senior U.S.
Government official to introduce and position U.S. firms in a target market; it includes:
- U.S. government agency Executive-led & organized business mission
- Introduces U.S. firms to the market segment
- Introduces U.S. firms to resources/ initiatives of US Embassy
- Arranges in-country customized one-on-one meetings and networking events with government leaders, potential partners,
distributors, and others
What is a fair and reasonable price to pay for Service # 13 above?_____________
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Service #14: OVERSEAS SPECIAL EVENT HOSTING (“Single Company Promotion”): Provides a U.S. firm with a promotional event
(such as a technical seminar, press conference, luncheon, dinner, cocktail reception, etc.) to help increase awareness of their
existing or new products/services in a specific market; including:
- Organizing the event logistics/venue;
- Conducting a targeted direct mail or e-mail campaigns;
- Managing the promotional campaign and event-related logistics
- Providing logistical and promotional support on-site during the event
- Providing a post-event de-briefing to discuss next steps
What is a fair and reasonable price to pay for Service # 14 above?_____________
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Service # 15: LIMITED FOREIGN COMPANY BACKGROUND CHECKS: Provides U.S. firms with a limited background report on a
specific foreign company; including:
- Publically available information on company size, sales data, business activities, references, corporate structure, and
shareholders/directors
- Information sources consulted in preparing the report
- Brief analysis of information collected
What is a fair and reasonable price to pay for Service # 15 above?_____________
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Service # 16: COMPREHENSIVE FOREIGN COMPANY BACKGROUND CHECKS (“International Company Profile”): Provides U.S.
firms with a comprehensive background report on a specific foreign company, including:
- Information on company size, sales data, business activities, corporate structure, shareholders and directors, references,
financial data creditworthiness and market outlook
- Site visit and interviews with principals
- Information sources consulted in preparing the report
- Analysis of information collected
What is a fair and reasonable price to pay for Service # 16 above?_____________
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Service # 17: Product Authentication Service: Provides your foreign distributors/partners with a “USG Authentication Seal” to be
placed online next to each of the product descriptions for your products that they officially distribute. Each logo will link back to a
.gov website confirming that your distributor/partner is part of your official and approved logistics channel.
What is a fair and reasonable price to pay for Service # 17 above?_____________
Service # 18: HOURLY BASED ON-DEMAND CLIENT ASSISTANCE: Provides U.S. firms with customized export assistance,
promotional events, market research/intelligence and/or additional support from experts on-the-ground around the globe based on
the level of effort required.
What is a fair and reasonable HOURLY RATE to pay for Service # 18 above?_____________
Are there any other export assistance services that your firm would be willing to pay for that are not listed in this survey?
_______________________
If so, how much would you pay to receive such services?____________
Service # 1: EXPORT/MARKET INTELLIGENCE TRAINING WEBINARS: Provides U.S. firms with export knowledge and/or market
intelligence from experts located around the globe via a one hour online webinar.
What is a fair and reasonable price to pay for Service # 1 above?_____________
Please select your organization type. [Please scroll to the bottom of the page to ensure you consider all of the options.]
- U.S. locality / economic development organization (EDO): An organization dedicated to the economic development of a U.S.
region, whether at the regional, state, or local level. (Please choose this option if your work with SelectUSA was/is related to a U.S.
FDI establishment, expansion, or other support for your organization and its investment goals.) (1)
- U.S. or international firm: A commercial business/company located either in the United States or internationally. (Please choose
this option if your work with SelectUSA was/is related to the U.S. establishment, expansion, employee retention, or other support
for your own organization.) (2)
- Service provider / Consultant / Lawyer for firms, U.S. localities, or EDOs: An individual or entity that provides services (such as
consulting, legal, real estate, communications, storage, or processing) to organizations. (Please choose this option if you worked
with SelectUSA to facilitate foreign direct investment in the United States from other companies.) (3)
- Other: An entity that is not a commercial business, service provider, or EDO, such as an academic institution, think tank, nonprofit, non-governmental organization, etc. (Please choose this option only if none of the choices above accurately describe your
work with SelectUSA.) (4)
What kind of interaction has your organization had with DOC/SelectUSA in the last twelve months? Please check all that apply.
- SelectUSA Signature Event: Attending the SelectUSA Investment Summit, Single Location Promotion (SLPs), or a Road Show in
person. (1)
- SelectUSA Virtual Event: Attending a virtual/digital SelectUSA event, such as a webinar, virtual pitching session, virtual tour, or
virtual networking event. (2)
- Strategy & Planning: Counseling for developing or updating an investment strategy or plan in the United States. (3)
- Market Intelligence: Receiving customized market research reports, competitive data, or other research/analysis. (4)
- Matchmaking / Connections: Identifying and/or arranging appointments with potential investors, foreign partners, distributors,
buyers, or investment partners. (5)
- Regulatory Assistance: Information or assistance to understand and to comply with federal programs, regulations, and standards;
and information on market-relevant issues such as U.S. taxation, business formation, and legal concepts. (6)
- Other (7) __________________________________________________
- I did not have interaction with DOC/SelectUSA in the last twelve months. (8)

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What kind of interaction has your organization had with DOC/SelectUSA in the last twelve months? Please check all that apply.
- SelectUSA Signature Event: Attending the SelectUSA Investment Summit, Single Location Promotion (SLPs), or a Road Show in person. (1)
- SelectUSA Virtual Event: Attending a virtual/digital SelectUSA event, such as a webinar, virtual pitching session, virtual tour, or virtual
networking event. (2)
- Strategy & Planning: Counseling for developing or updating an investment strategy or plan in the United States. (3)
- Market Intelligence: Receiving customized market research reports, competitive data, or other research/analysis. (4)
- Matchmaking / Connections: Identifying and/or arranging appointments with potential investors, foreign partners, distributors, buyers, or
investment partners. (5)
- Regulatory Assistance: Information or assistance to understand and to comply with federal programs, regulations, and standards; and
information on market-relevant issues such as U.S. taxation, business formation, and legal concepts. (6)
- Investment Advocacy: Coordinating high-level U.S. government officials to advocate that a firm choose the United States over a foreign
destination for an investment project. (7)
- Other (8) __________________________________________________
- I did not have interaction with DOC/SelectUSA in the last twelve months. (9)

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Are you willing to answer a few additional questions about barriers to investment and future assistance?
- Yes (1)
- No (2)

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Based on your experience, please rank order the three top barriers for investors when investing in the United States. Please enter in order of
rank from most common (1) to third most common (3).
______ Visas (1)
______ Workforce and Training (2)
______ Taxes and Incentives (3)
______ Regulatory Issues (4)
______ Trade Policy (5)
______ Research Partnerships (6)
______ Financing and Fundraising (7)
______ Intellectual Property Protections (8)
______ Supply Chain (9)
______ Navigating the U.S. Market (10)
______ Cost of Doing Business (11)
______ Other (12)
Do you anticipate needing DOC/SelectUSA information or assistance over the next 12-24 months to continue outreach and/or increase your
investment deals? If so, please check all that apply:
- Investment Training: Training on concepts relating to how to invest/expand in the United States. (1)
- Strategy & Planning: Counseling for developing or updating an investment strategy or plan in the United States. (2)
- Market Research: Receiving customized market research reports or competitive data, or other research/analysis. (3)
- Matchmaking / Connections: Connecting to U.S. economic development organizations. (4)
- Regulatory Assistance: Information or assistance to understand and to comply with federal programs, regulations and standards; and
information on market-relevant issues such as U.S. taxation, business formation, and legal concepts. (5)
- SelectUSA Investment Summit: Attending the upcoming SelectUSA Investment Summit. (6)
- In-Market Promotional Program: Attending an event in your home market to connect to potential locations in the United States, including
virtual programming. (7)
- Digital Communications Amplification: Promoting FDI-related success stories. (8)
- Other (9) __________________________________________________
- I do not anticipate needing assistance from DOC/SelectUSA. (10)
Do you anticipate needing DOC/SelectUSA information or assistance over the next 12-24 months to continue outreach and/or increase your
investment deals? If so, please check all that apply:
- Investment Training: Training on concepts relating to attracting and retaining business investment in the United States. (1)
- Strategy & Planning: Counseling for developing or updating an investment strategy or plan in the United States. (2)
- Market Research: Receiving customized market research reports or competitive data, or other research/analysis. (3)
- Matchmaking / Connections: Identifying and/or arranging appointments with potential investors or investment partners. (4)
- Regulatory Assistance: Information or assistance to understand and to comply with federal programs, regulations and standards; and
information on market-relevant issues such as U.S. taxation, business formation, and legal concepts. (5)
- SelectUSA Investment Summit: Attending the upcoming SelectUSA Investment Summit. (6)
- In-Market Promotional Program: Attending an event to connect to potential investors in target overseas markets, like Single Location
Promotions (SLPs) or a Road Show or a virtual event. (7)
- Digital Communications Amplification: Promoting FDI-related events and/or success stories via guest blog and social media posts. (8)
- Investment Advocacy: Coordinating high-level U.S. government officials to advocate that a firm choose the United States over a foreign
destination for a specific investment project. (9)
- Other (10) __________________________________________________
- I do not anticipate needing assistance from DOC/SelectUSA. (11
Please rank order the top three industries your organization is targeting for investment efforts during the next 12-24 months.
Enter 1 in the text box to the left for your organization's top targeted industry, 2 for the second most targeted industry, and 3 for the third most.
______ Agriculture, Forestry, and Fishing (1)
______ Mining (Including Oil and Gas Extraction) (2)
______ Utilities (3)
______ Food and Beverage Manufacturing (4)
______ Textile, Apparel, and Leather Manufacturing (5)
______ Chemical Manufacturing (6)
______ Primary and Fabricated Metal Manufacturing (7)
______ Machinery Manufacturing (8)
______ Computer and Electronic Product Manufacturing (9)
______ Electrical Equipment, Appliance, and Components Manufacturing (10)
______ Transportation Equipment Manufacturing (11)
______ Other Manufacturing (12)
______ Wholesale Trade (13)
______ Retail Trade (14)
______ Transportation and Warehousing (15)
______ Information (Media, Software Publishing, and Telecommunications) (16)
______ Finance and Insurance (17)
______ Real Estate and Rental and Leasing (18)
______ Professional, Scientific, and Technical Services (19)
______ Health Care and Social Assistance Services (20)
______ Technology Sector (21)
______ Other Industries (22)________________________________________________________________________________________________
______ None / Not Applicable (23)

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Please list the top three countries outside of the United States that your organization is considering for investment efforts in the next 12-24
months.
- DROP DOWN: Country 1 (1)
- DROP DOWN Country 2 (2)
- DROP DOWN Country 3 (3)
How could we better serve you in the future? (For example: new data resources or services, specific reports or market intelligence, digital
communication and toolkits, press, and publicity support, etc.) [open text box]
Would you be willing to answer a few additional demographic questions?
- Yes (1)
- No (2)
Please select the estimated annual revenue of your organization.
- Less than $1 Million (1)
- $1 Million to $24 Million (2)
- $25 Million to $99 Million (3)
- $100 Million to $499 Million (4)
- $500 Million to $999 Million (5)
- Over $1 Billion (6)
Please select the industry that best describes your organization.
- Agriculture, Forestry, and Fishing (1)
- Mining (Including Oil and Gas Extraction) (2)
- Utilities (3)
- Food and Beverage Manufacturing (4)
- Textile, Apparel, and Leather Manufacturing (5)
- Chemical Manufacturing (6)
- Primary and Fabricated Metal Manufacturing (7)
- Machinery Manufacturing (8)
- Computer and Electronic Product Manufacturing (9)
- Electrical Equipment, Appliance, and Components Manufacturing (10)
- Transportation Equipment Manufacturing (11)
- Other Manufacturing (12)
- Wholesale Trade (13)
- Retail Trade (14)
- Transportation and Warehousing (15)
- Information (Media, Software Publishing, and Telecommunications) (16)
- Finance and Insurance (17)
- Real Estate and Rental and Leasing (18)
- Professional, Scientific, and Technical Services (19)
- Health Care and Social Assistance Services (20)
- Technology Sector (21)
- Other (22) [open text box]
Please rank order the top three reasons for overseas expansion.
______ Access to local market (1)
______ Increasing overseas demand (2)
______ Decreasing or stagnant domestic demand (3)
______ Using overseas expansion location as platform for exports (4)
______ Increasing proximity to clients (5)
______ Mitigating currency exchange rate risks (6)
______ Headquarter market costs, such as labor, tax burden, and regulatory environment (7)
______ Stable economy for innovation and research and development (8)
______ Access to technology or intellectual property (9)
______ Access to strategic partners or talent pool (10)
______ Not applicable/I don't know (11)
______Other (12)
Does your organization have a presence in the United States?
- Yes (1)
- No (2)
In what state is your headquarters or primary located in the United States?
- DROP DOWN - States
Does your organization have an industry specialization?
- Yes (1)
- No (2)

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Please select the industry that best describes your organization. Please choose all that apply.
- Agriculture, Forestry, and Fishing (1)
- Mining (Including Oil and Gas Extraction) (2)
- Utilities (3)
- Food and Beverage Manufacturing (4)
- Textile, Apparel, and Leather Manufacturing (5)
- Chemical Manufacturing (6)
- Primary and Fabricated Metal Manufacturing (7)
- Machinery Manufacturing (8)
- Computer and Electronic Product Manufacturing (9)
- Electrical Equipment, Appliance, and Components Manufacturing (10)
- Transportation Equipment Manufacturing (11)
- Other Manufacturing (12)
- Wholesale Trade (13)
- Retail Trade (14)
- Transportation and Warehousing (15)
- Information (Media, Software Publishing, and Telecommunications) (16)
- Finance and Insurance (17)
- Real Estate and Rental and Leasing (18)
- Professional, Scientific, and Technical Services (19)
- Health Care and Social Assistance Services (20)
- Technology Sector (21)
- Other (22)
Does your organization have a country specialization?
- Yes (1)
- No (2)
Please specify the countries for which your organization has a specialty in.
- DROP DOWN: Country 1 (1)
- DROP DOWN Country 2 (2)
- DROP DOWN Country 3 (3)
- DROP DOWN Country 4 (4)
- If more than 4, please list all the countries here: (5) [open text box]
What is the purview of your organization?
- Regional-level (1)
- State-level (2)
- Local- or municipality- or tribal- or territorial- level (3)
- Other (4)
In what state(s) is your organization located?
- [List of all U.S. States]
- Unsure/I don't know (57)
Does your organization have a presence outside of the United States?
- Yes (1)
- No (2)
Please list the country or countries your organization has a presence in.
- DROP DOWN Country 1 (1)
- DROP DOWN Country 2 (2)
- DROP DOWN Country 3 (3)
- DROP DOWN Country 4 (4)
- If more than 4, please list all the countries here: (5) [0pen text box]
What kind of FDI attraction strategy does your organization operationalize against?
- Market (1)
- Sector (2)
- Mixed (3)
- Other (4)
- Don't have one (5)
Please specify. [open text box]
Does your organization have staff dedicated to FDI attraction?
- Yes (1)
- No (2)
What metrics does your organization use to measure impact?
Please enter up to three different metrics. (Ex. Number of Jobs Created, Number of Manufacturing Jobs Supported, etc.)
- Metric 1 (1) __________________________________________________
- Metric 2 (2) __________________________________________________
- Metric 3 (3) __________________________________________________

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How did your organization interact with DOC/SelectUSA over the past twelve months? Please check all that apply.
- Interacted with DOC / SelectUSA staff located in the United States. (1)
- Interacted with from DOC / SelectUSA staff located outside of the United States. (2)
- Attended a DOC/SelectUSA webinar, local event, or seminar. (3)
- Attended training that included a presentation by DOC / SelectUSA on investment topics. (4)
- Received DOC / SelectUSA market intelligence / research / site location report. (5)
- Obtained information from SelectUSA.gov website. (6)
- Participated in a DOC / SelectUSA pavilion or program at a trade show (e.g. Hannover Messe, BIO). (7)
- Participated in a SelectUSA Investment Road Show. (8)
- Participated in a SelectUSA Single Location Promotion (SLP). (9)
- Participated in the SelectUSA Investment Summit. (10)
- Other (11) __________________________________________________
Has your organization invested in or made an investment deal in the United States in the past twelve months?
- Yes (1)
- No (2)
Has your organization invested in or made an investment deal in the United States in the past twelve months with assistance/interaction from
DOC/SelectUSA?
- Yes (1)
- No (2)
Is your organization considering investing in another country besides the United States?
- Yes (1)
- No (2)
Please list up to three countries your organization is considering investing in.
- DROP DOWN Country 1 (1)
- DROP DOWN Country 2 (2)
- DROP DOWN Country 3 (3)
Has your organization facilitated an investment deal in the United States in the past twelve months?
- Yes (1)
- No (2)
Has your organization facilitated an investment deal in the United States in the past twelve months with assistance/interaction from
DOC/SelectUSA?
- Yes (1)
- No (2)
In what ways did DOC/SelectUSA's assistance/interaction improve your organization's investment efforts during the past 12 months? Please
select all that apply.
- Generated investment opportunities (1)
- Gained critical strategic connection(s) or contact(s) (2)
- Implemented or enhanced an investment strategy or plan (3)
- Generated leads (4)
- Enhanced knowledge/understanding of subject matter critical to my investment plans (5)
- DOC/SelectUSA assistance did not impact my organization (6)
- Other (7) __________________________________________________
What specific results/outcomes was your organization able to achieve during the past twelve months due to interaction with DOC/SelectUSA?
Please check all that apply.
- New investment in the United States (1)
- Expanded or retained investment in the United Staes (2)
- Achieved resolution of issue relating to compliance with a federal regulation, standard, or process (3)
- Completed an investment milestone (such as deciding to invest in the United States versus another country, identifying areas for site visits,
etc.) (4)
- Returned operations to the United States (reshoring) (5)
- Results anticipated, but not yet achieved (6)
- DOC/SelectUSA interaction did not help my organization achieve any results/outcomes (7)
- Other (8) __________________________________________________
In what ways did DOC/SelectUSA's interaction improve your organization's international business attraction efforts during the past 12 months?
Please select all that apply.
- Facilitated investment in my state/locality (1)
- Implemented or updated or enhanced an investment strategy or plan (2)
- Enhanced knowledge/understanding of subject matter critical to my plans to expand investment in my state/locality (3)
- Achieved resolution of issue relating to compliance with a federal regulation, standard, or process (4)
- Gained valuable strategic connection(s) or contact(s) (5)
- Generated leads (6)
- DOC/SelectUSA interaction did not help my organization achieve any results/outcomes (7)
- Other (8) __________________________________________________

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What specific results/outcomes was your organization able to achieve during the past twelve months due to interaction with DOC/SelectUSA?
Please check all that apply.
- New investment in the United States (1)
- Expanded or retained investment in the United States (2)
- Achieved resolution of issue relating to compliance with a federal regulation, standard, or process (3)
- Returned operations to the United States (reshoring) (4)
- Results anticipated, but not yet achieved (5)
- DOC/SelectUSA interaction did not help my organization achieve any results/outcomes (6)
- Other (7) __________________________________________________
Approximately how many leads did you cultivate from the interaction you've had with DOC/SelectUSA in the last twelve months?
Please use a single number estimate. Do not use punctuation, symbols, or letters (e.g., enter “10” for 10 leads). If zero, please enter "0".
________________________________________________________________
Out of the leads you cultivated in the previous question, how many were STRONG leads?
Please use a single number estimate. Do not use punctuation, symbols, or letters (e.g., enter “10” for 10 leads). If zero, please enter "0".
________________________________________________________________
Please provide information regarding new, expanded, or retained investment by value and employment related to DOC/SelectUSA’s interaction
during the past twelve months.
(Please use whole numbers, separated by commas if needed, but do not use other punctuation, symbols, or letters (e.g., enter "10,000,000"
instead of "10 million")).
Estimated investment created, expanded, or retained. (If no additional dollar value was associated with the interaction, please enter "0" below.)
- Count of Projects: (1) __________________________________________________
- Investment Dollar Value ($): (2) __________________________________________________

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Investment projects and U.S. dollar value. (If no additional dollar value was associated with the interaction, please enter "0" below.)
- Count of Projects: (1) __________________________________________________
- Investment Dollar Value ($): (2) __________________________________________________
Estimated investment-related U.S. employment information (number of jobs). If there was no change in employment, please enter “0” below.
- Jobs Added: (1) __________________________________________________
- Jobs Retained: (2) __________________________________________________
What results do you anticipate achieving within the next five years due to interaction with DOC/SelectUSA during the past 12 months? If no
results are expected, please enter "0" in the box below.
Investment Project Dollar Value ($) (3): 0-12 Months (1), 2-5 Years (2)
U.S. Jobs Created (4): 0-12 Months (1), 2-5 Years (2)
Would you give us permission to use your testimonial publicly?
- Yes (1)
- No (2)
If you would like us to follow up with you, we are happy to do so! Please provide an email address below where we can best reach you. [open
textbox]

How would you describe yourself (check all that apply):
- U.S. manufacturer
- Foreign manufacturer
- U.S. Importer
- U.S. Exporter
- Law Firm
- Trade Association
- Other: please specify
What Enforcement and Compliance services do you use or plan on using in the next year? (select all that apply)
- Resolving foreign trade barriers
- Antidumping and countervailing duty petition counseling
- Assistance with filing and/or searching documents on ACCESS
- Advocacy in foreign antidumping or countervailing duties and/or safeguard investigations
- Reporting unfair foreign trade subsidies
- Steel and/or aluminum industry data monitors
- Foreign Trade Zones
- Providing information on duty rates for imports
- Other: please specify
What is your preferred method of receiving assistance?
- Browsing information on the trade.gov website
- Calling an ITA staff member
- Emailing an ITA staff member
- Using a data tool on the E&C website
- Other: please specify
Would you be open to being contacted regarding details of your survey response? (Yes/No)
Is this your first time seeking assistance from ITA? (yes/no)

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If yes, how did you hear about us? (multiple choice)
- Internet search
- Newsletter/distribution list
- Colleague
- Other federal government website
- Virtual event
- In-person event
- Other: please specify
What kind of assistance did you receive over the last 12 months from ITA? (check all that apply)
- Resolving foreign trade barriers
- Antidumping and countervailing duty petition counseling
- Assistance with filing and/or searching documents on ACCESS
- Advocacy in foreign antidumping or countervailing duties and/or safeguard investigations
- Reporting unfair foreign trade subsidies
- Steel and/or aluminum industry data monitors
- Foreign Trade Zones
- Providing information on duty rates for imports
- Other: please specify
How would you rate your overall experience? (1-10, 1 being not at all satisfied, 10 being extremely satisfied).

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How likely would you be to recommend our services to a friend or colleague? (1-10, 1 being not likely, 10 being highly likely).

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What level of impact will ITA’s assistance have on your organization? (1-10, 1 being no impact and 10 being a significant impact)
Is there any other feedback that you’d like to share? (long form text box, optional)
Have you used our trade.gov website?
If yes, were you able to find the information you were looking for? (yes/no)
If yes, how long did it take you to find the information?
- 1-2 minutes
- 2-5 minutes
- 5-10 minutes
- 10+ minutes
What do you typically use the trade.gov website for?
- Seeking information
- Submit information/report/petition/application
- Find contact information of an office/staff members
- Other: please specify
If you answered, “seeking information”, please specify what kind below:
- Current Case Information (AD/CVD, FTZ, Trade Barriers)
- Reference Resource (Handbook, Guide, Instructions, Reports, Libraries, Trade Agreements, Subsidies, etc.)
- Steel and Aluminum Data Tool
- Infographic/Video
- Other: please specify
How do you typically navigate the trade.gov website?
- Individual bookmarked sites
- Search bar
- Click through the website
I use the trade.gov website:
- daily
- weekly
- every month
- a couple dozen times a year
- once or twice a year
Rank the following improvements you would like made to the trade.gov website:
- Easier navigation
- Better search ability
- Translating information to simpler language
- More guidance on how to navigate complicated data/information/processes
- More visual aids (infographics, videos)
- Modernizing how data/information is presented in a more user-friendly way
- Easier access to information without having to log in
- More sleek and modern look
- Transparent contact information
Is there any additional information you’d like to expand on in the prior question? (long form)
What type of additional services/information would you like the trade.gov website to include?
Is there any other feedback that you’d like to share? (long form text box, optional)

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