iAppointment Screen Package

iAppointment Welcome Screen

OMB No. 0960-0822

Individuals requesting establishing an online appointment will receive this screen first.

Contact Information Screen

We request identifying and contact information for first-party applicants. We use this
information for the scheduling process and send written acknowledgement of the scheduled
appointment.

Appointment Type Screen

We ask individuals to indicate their language preference and the type of benefits they are
interested on filing. This information allows the office conducting the appointment to properly
prepare for the interview and accommodate any interpretive services as needed.

Protective Filing dates Screen

After individuals provide us with the requested information, we record their protective filing date
in our systems, and we inform them about the dates SSA must secure an application based on
their protective filing date.

Appointment Contact Type Screen

After collecting information about the individual, we request information specific about the
appointment preferences which includes an email address to send a message confirming the
appointment. We leverage the provided mailing address provided to locate their local office for
their appointment. Appointment availability is based on the calendar of the zip code’s servicing
field office and individuals can change the zip code to locate other offices for their appointment.

Appointment Calendar Screen

Once individuals complete the contact appointment screen, we display all the available
appointments for their office.

Selection Verification Screen

Individuals are then presented with a summary page with type of appointment, their contact
information, and the selected date and time for the appointment before confirming and reserving
the space.

Appointment Confirmation Screen

The confirmation page shows the appointment date and time, and estimated length of the
interview based on the type of the benefit application the individual is filing. Additionally, it
provides resource links for preparation of the interview, and a reminder of the dates SSA must
secure their application.