State/Territory: C State/Territory: Cohort 2 Quarterly Report

SAMHSA 988 State & Territory Grant Program

Project Period MM-DD-YY to MM-DD-YY

Quarterly Report Template

Grant information
Award Number	Add your grant number here
Project Title	Add project title here
State/Territory	Your state/territory
Project Period	MM-DD-YY to MM-DD-YY
Reporting period	Month, YEAR; Month, YEAR; and Month, YEAR

☐ Please check this box to confirm you’ve submitted the most recent quarter’s SPARS data. If not, please explain:

[statement here – delete this line if you’ve checked the box]

Required activities: Fiscal & operational analysis of implementation

Please include detailed analysis for each of the required activities – do not leave any blank. Please also ensure you cover all goals and objectives you identified in the Project Narrative of your application. Are you reaching your outcomes? If not, what adjustments are you proposing?

1. Distribute funds to selected local, regional, and/or statewide/territorial Lifeline crisis centers to maintain and expand the workforce to answer at least 90% of total calls (i.e., total # of routed calls), chats, and texts originating in your state/territory as reported in the monthly broad state metrics report form the 988 Network Administrator.

[statement here – how did you distribute funds? Are you engaged with all local crisis centers in your state/territory? Any concerns re needed coverage or workforce development?]

2. Develop and implement a comprehensive state or territory-wide 988 communication strategy in line with SAMHSA’s 988 partner toolkit. Ensure the input of community-based leadership is evaluated and embedded within the state or territory communication plan to meet local 988 connection and support.

[statement here]

3. Enhance statewide data collection to improve 988 service and communication, with specific focus on high-risk populations and populations with high numbers of suicide deaths and attempts, by enhancing the collection of demographic data and resource referral and utilization, while safeguarding individual information consistent with applicable Federal and State privacy laws.

[statement here – what are your high-risk populations and those with high numbers of suicide deaths and attempts? How are you improving 988 service and communication for them?

You are also required to report the total # of calls, chats, and tests that include suicide attempt in progress, emergency rescue with law enforcement, emergency rescue without law enforcement, mobile crisis outreach referrals, and those in which the individual is experiencing a substance use crisis.

If you are able to collect the required demographic data outlined in the NOFO (race, ethnicity, age, gender identify, sexual orientation, and military status), you must also include those data for each of the PPA indicators above by calls, chats, texts. Please report as collected based on the demographic table included in the quarterly report template below. ]

State/Territory Quarterly Reporting Updates (Cohort 2)	Month 1	Month 2	Month 3	Quarter Total
Contacts and Dispositions
Instructions: Please list the number of contacts that fall into each category below.
Total number of contacts (phone))
Total number of contacts (chat)
Total number of contacts (text)
Number of contacts that resulted in emergency rescue (phone) – without law enforcement
Number of contacts that resulted in emergency rescue (chat) – without law enforcement
Number of contacts that resulted in emergency rescue (text) – without law enforcement
Number of contacts that resulted in emergency rescue (phone)– with law enforcement
Number of contacts that resulted in emergency rescue (chat)– with law enforcement
Number of contacts that resulted in emergency rescue (text)– with law enforcement
Number of contacts that included suicide attempts in progress
Number of contacts that resulted in mobile crisis outreach referrals
Number of contacts that identify individuals in substance use crisis
Individuals Served by Age
Instructions: Please list the number of unique individuals contacted that fall into each category below.
0-12
13-17
18-25
26-29
30-39
40-49
50-59
60-65
66 and older
Information Missing or Unknown
Individuals Served by Military Status
Instructions: Please list the number of unique individuals contacted that…
Ever been in the United States Armed Forces?
Never been in the United States Armed Forces
Information Missing or Unknown
If yes to “Ever been in the United States Armed Forces?”
Instructions: Please list the number of unique individuals contacted that…
Currently on active duty in the United States Armed Forces
In a Reserve component
Now separated or retired from the military
Individuals Served by Ethnicity
Instructions: Please list the number of unique individuals contacted that identify their ethnicity as…
Hispanic, Latino, or Spanish origin or descent
Not Hispanic, Latino, or Spanish origin or descent
Information Missing or Unknown
Individuals Served by Race
Instructions: Please list the number of unique individuals contacted that identify their race as…(Mixed race individuals should be captured by selecting all categories that apply.)
American Indian or Alaska Native, including North American, Central American, and South American Indians
Asian, including Asian Indian, Chinese, Filipino, Japanese, Korean, and Vietnamese
Black or African American
Native Hawaiian or Other Pacific Islander, including Guamanian, Chamorro, and Samoan
White
Other
Information Missing or Unknown
Individuals Served by Gender
Instructions: Please list the number of unique individuals contacted that identify their gender as…
Male
Female
Transgender
Uses a different term
Information Missing or Unknown
Individuals Served by Sexual Orientation
Instructions: Please list the number of unique individuals contacted that identify their sexual orientation as…
Heterosexual, that is straight
Gay or Lesbian
Bisexual
Uses a Different Term
Not sure about sexual orientation
Caller/chatter/texter doesn’t know what this question is asking
Information Missing or Unknown

4. Enhance the state or territory’s capacity to ensure referral connections post-988 contact, including all referrals for those imminent danger or referred for mobile crisis support or crisis stabilization services.

[statement here – are mobile crisis dispatched from 988 centers? If not, please include how mobile crisis is dispatched.]

5. Engage with the state or territory’s substance use policy team and 988 Lifeline crisis centers to develop appropriate protocols and referral resources for 988 contacts requiring substance use crisis care.

[statement here]

6. Report on state/territory 988 Lifeline crisis center Key Performance Indicators (KPIs)

Aggregate KPI data from 988 Network Administrator
KPI	Definition	Target	Oct 20YY	Nov 20YY	Dec 20YY	Total
Calls received	Total number of contacts received	Greater than 90%
Chats received
Texts received
Calls average speed to answer	Speed to answer contact	Of contacts answered, 95% answered in 20 seconds, 90% answered in 15 seconds
Chat average speed to answer
Texts average speed to answer
Calls abandonment rate	% of contacts received vs. disconnected prior to answer	Less than 5%
Texts abandonment rate
Chat abandonment rate
Direct/rollover calls to backup centers	Total number of phone contacts sent to the Lifeline Centers	Less than 10%

7. Please outline any ongoing data variances between center data and Vibrant data or any other challenges in this area.

[statement here]

Allowable Activities: Fiscal & operational analysis of implementation

(Please include detailed analysis for each of the allowable activities only if they apply to you. If not, please remove this section.)

1. Work with 988 crisis centers to support integrated peer services by hiring credentialed peers with lived experience that reflect the characteristics of the communities served. Peers should be hired with attention to common characteristics such as gender, race, primary language, ethnicity, religion, tribal/American Indian/Alaska Native status, Veteran status, gender identity and sexual orientation, disabilities, lived experiences and age. This plan should include (1) integrating peers within 988 crisis operations, (2) having peers help coordinate 988 emergency and mobile crisis services, and (3) including peers in follow-up contacts to 988. Provide contracts or subawards to state or territory Lifeline crisis centers for the workforce needed to provide local, regional, tribal, and/or statewide/territorial covered chat and/or text Lifeline services.

[statement here]

2. Develop an evaluation plan measuring effectiveness, return on investment (ROI), or the quality of 988 services within the state or territory.

[statement here]

3. In collaboration with SAMHSA and the 988 Network Administrator, develop new population-based 988 centers or services to improve the linguistic and cultural services of the state or territory’s 988 response.

[statement here]

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