Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

ICR 202310-3090-001

OMB: 3090-0297

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2023-10-18
IC Document Collections
IC ID
Document
Title
Status
262361 Unchanged
262360 Unchanged
262359 Unchanged
262217 Unchanged
262215 Unchanged
262214 Unchanged
262207 Unchanged
262123 Unchanged
262080 Unchanged
262035 Unchanged
262031 Unchanged
261861 Unchanged
261543 Unchanged
261542 Unchanged
261541 Unchanged
261482 Unchanged
261283 Unchanged
261282 Unchanged
261280 Unchanged
261196 Unchanged
261195 Unchanged
261194 Unchanged
260912 Unchanged
260855 Unchanged
260808 Unchanged
260237 Unchanged
260025 Unchanged
259997 Unchanged
259995 Unchanged
259928 Unchanged
259433 Unchanged
259106 Unchanged
259105 Unchanged
258891 Unchanged
258681 Unchanged
258229 Unchanged
258135 Unchanged
258119 Unchanged
257904 Unchanged
257903 Unchanged
257829 Unchanged
257411 Unchanged
257169 Unchanged
256898 Unchanged
256897 Unchanged
256896 Unchanged
256498 Unchanged
256497 Unchanged
255979 Unchanged
255774 Unchanged
255743 Unchanged
255742 Unchanged
255339 Unchanged
255223 Unchanged
254985 Unchanged
254761 Unchanged
254546 Unchanged
254545 Unchanged
254506 Unchanged
254482 Unchanged
254480 Unchanged
ICR Details
3090-0297 202310-3090-001
Received in OIRA 202205-3090-001
GSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
No material or nonsubstantive change to a currently approved collection   No
Regular 10/18/2023
  Requested Previously Approved
06/30/2025 06/30/2025
2,000,000 500,000
120,000 32,970
0 0
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
None
None
Not associated with rulemaking
  87 FR 14532 03/15/2022
87 FR 30955 05/20/2022
No
61
IC Title Form No. Form Name
Digital.gov Feedback Survey
2023 FAS Customer Loyalty Survey
2023 FAS Industry Satisfaction Survey
2023 R7 Industry Day Survey
BUY.GSA.Gov Transactional Survey
CCP User Experience Transition Survey
ChallengeGov ReachU Event Feedback Survey
Common Catalog Platform User Platform Request of Delay Transition Survey
Common Catalog Platform User Transition Form
Digital.gov Feedback Survey
External Leasing Portal Survey
External Leasing Portal Survey
FAS Catalog Platform (FCP) User Satisfaction Survey
FAS Catalog Platform Onboarding Survey
FAS IT Playbook Transactional Survey
FAS Supplier Portal User Testing of the Offer Submission Process -- Req. 36
FAST 2023 Monthly Conference Series Survey
FAST 2023 Virtual 3-day Conference Survey
FedRAMP FY22 Annual Survey
Federal Service Desk Feedback Survey
GSA 2023 Small Business Works Event Survey
GSA Advantage Transactional Survey-Renewal
GSA Auctions Website Survey-Renewal-2022-2023
GSA Cloud Supplier Experience Feedback survey
GSA Formative Brand Research-Businesses Not on GSA Schedule Survey
GSA Formative Brand Research-GSA Business Holders on Schedule Survey
GSA Real Estate Exchange (G-REX) Customer Satisfaction Survey
GSA Small Business Works Virtual Event Survey-July 26-27 2022
GSA.gov Feedback Survey 3.0
Generic Salesforce Training Survey
ITC Monthly Vendor Event Survey
Impact Survey: GSA OSDBU Matchmaking Events
Information Technology Category (ITC) Monthly Vendor Event Survey
Kahua Application Transactional Survey
Lease Management Tool (LMT) Transactional Survey
MAS Industry Partner Survey-Renewal
National Customer Service Center Customer Satisfaction Survey
OSDBU Matchmaking Event Attendee Satisfaction Survey
OSDBU Small Business Webinar Attendee Satisfaction Survey
OSDBU-Getting on GSA Multiple Award Schedule (MAS) Webinar Survey
Office of Leasing FY23 Events Survey
PBS NCMMS User Feedback Survey
R7 MAS Industry Day Post Event Survey
Real Estate Sales Survey
Real Estate Sales Survey-Renewal
SAM.gov Entity Demographics Survey
SAM.gov Unique Entity ID Survey
TTS Website customer satisfaction survey
Transportation Audits Management System (TAMS) Application Survey
Transportation Management Services Solution 2.0 Application Survey
Travel, Transportation and Logistics (TTL) Candidate Feedback Survey
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Page Level Comment Box Feedback Surveys
USA.gov Website Page Level Comment Box Feedback Surveys
USAGov Contact Center Customer Web Chat Service Survey
USAGov Contact Center English Phone survey
USAGov Contact Center Telephone Customer Satisfaction Survey
USAGov Contact Center Web Chat Customer Survey
USAGov Scams Wizard Card Sort
USAGov Scams Wizard Card Sort Screener
  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,000,000 500,000 0 1,500,000 0 0
Annual Time Burden (Hours) 120,000 32,970 0 87,030 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The request to increase the total number of responses and total burden hours is due to the Agency's increased participation in use of the collection. The agency will identify strengths and weaknesses of current services and make improvements in service delivery based on feedback.
$375,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Camille Tucker 202 501-4755
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/18/2023
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