SUBMISSION OF INFORMATION COLLECTION UNDER THE
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
DATE OF REQUEST: January 12, 2017
SUB AGENCY (I/C): HHS/AHRQ
TITLE: Customer Satisfaction Analysis for the AHRQ National Healthcare Quality and Disparities Report and National Quality Strategy Products and Websites
GENERIC CLEARANCE UNDER OMB#: 0925-0179 EXP. DATE: 11/30/2017
The Agency for Healthcare
Research and Quality (AHRQ) seeks feedback from customers and
stakeholders on their experiences with the National Healthcare
Quality and Disparities Reports (QDR) and National Quality Strategy
(NQS) products to examine their satisfaction with these products and
identify opportunities to improve the quality of these resources.
The customer satisfaction interviews described in this request would
provide needed input on the extent to which QDR and NQS reports,
products, and websites are meeting the current needs of customers,
and collect ideas for ways to improve the usability and relevance of
these products to advance quality improvement efforts and the NQS
aims. Organizations
that download MONAHRQ and generate reports to help improve health
care are referred to as “Host Users.” The Future of
MONAHRQ Survey 2014 will be accessible to current and prospective
Host Users. Examples of Host Users include: state agencies, public
health departments, hospital associations, hospital systems, and
individual hospitals, multi-stakeholder alliances and coalitions,
Quality Improvement Organizations (QIOs), and health plans.
TOTAL ANNUAL BURDEN APPROVED: 3,383 Hours Per year
BURDEN USED TO DATE: 534 hours.
BURDEN THIS REQUEST: 40 hours.
FEDERAL COST: The estimated annual cost to the Federal government is $37,981_____.
IS RACE AND ETHNICITY DATA COLLECTED AS REQUIRED?
______YES ______ NO _____x_ N/A
OBLIGATION TO RESPOND:
___x___ VOLUNTARY
______ REQUIRED TO OBTAIN OR RETAIN BENEFITS
______ MANDATORY
HOW WILL THIS SURVEY BE OFFERED?
____ WEB SITE
__x_ _ TELEPHONE INTERVIEW
_____ MAIL RESPONSE
__x__ IN PERSON INTERVIEW
_____ OTHER: ___________________________________
CONTACT INFORMATION:
NAME: _Erwin Brown______________________________
TELEPHONE NUMBER: 301.427.1652________________
EMAIL ADDRESS: _ebrown@ahrq.gov________________
| File Type | application/msword |
| File Title | Generic Clearance Form - 04/28/2008 |
| Subject | Generic Clearance Form - 04/28/2008 |
| Author | OD/USER |
| Last Modified By | Windows User |
| File Modified | 2017-01-12 |
| File Created | 2017-01-12 |