Form 1 Survey

ORIP P40 Customer Survey
March 23, 2023

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB#: 0925-0648 Exp., date: 06/30/2024)
ORIP P40 Resource Center User Survey

[Resource Center name]
A: Rat Resource and Research Center (RRRC)
B: Vervet Research Colony (VRC)
C: National Natural Toxins Research Center (NNTRC)
Thank you for participating in our survey! Your responses are being collected by the Human Resources
Research Organization (HumRRO), an independent third party. Your opinions and feedback will be
combined with those of other customers to help the Office of Research Infrastructure Programs (ORIP)
understand how to best serve you. This survey is authorized by Office of Management and Budget
Control No. 0925-0648, which expires on June 30, 2024, and your participation is voluntary and
anonymous.
Burden Disclosure: Public reporting burden for this collection of information is estimated to average 7
minutes per response, including the time for reviewing instructions, searching existing data sources,
gathering and maintaining the data needed, and completing and reviewing the collection of information.
An agency may not conduct or sponsor, and a person is not required to respond to, a collection of
information unless it displays a currently valid OMB control number. Send comments regarding this
burden estimate or any other aspect of this collection of information, including suggestions for reducing
this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 208927974, ATTN: PRA# 0925-0648. Do not return the completed form to this address.
Please click “Next” to begin.

Thank you for assisting in a pilot study to gather feedback on selected resource centers funded by the
National Institutes of Health’s (NIH) Office of Research Infrastructure Programs (ORIP). In this survey we
are asking for your perspective as a user of the resources and services provided by [Resource Center
name], especially your user experience(s) from 2017 to the present. Questions in Part I ask about your
research in general, not specifically tied to the [Resource Center name]. Questions in Part II ask about
your research related to resources and services provided by the [Resource Center name].

Part I. Background Questions
1. Which role most closely describes you?
a. Principal investigator
b. Researcher
c. Research support staff
d. Veterinarian/veterinary technician
e. Educator/trainer
f. Other (please specify) ________________
2. What type of institution are you employed by?
a. NIH Institute, Center, or Office (ICO) (e.g., National Cancer Institute, Office of AIDS
Research)
b. U.S. federal government agency other than NIH
c. Academic institution
d. Private or nonprofit foundation
e. Industry/pharmaceutical/for-profit organization
f. Other (please specify) ________________
3. Which organizations have funded your research from 2017 to the present? (Please select all that
apply.)
a. NIH ICO (e.g., National Cancer Institute, Office of AIDS Research)
b. U.S. federal government agency other than NIH
c. Academic institution
d. Private/nonprofit foundation
e. Industry/pharmaceutical/for-profit organization
f. Other(s) (please specify) ________________
4. [ASK ONLY IF Q3 = A] Which NIH ICOs have provided funding for your research from 2017 to the
present? (Please select all that apply.)
a. National Cancer Institute (NCI)
b. National Center for Advancing Translational Sciences (NCATS)
c. National Eye Institute (NEI)
d. National Heart, Lung, and Blood Institute (NHLBI)
e. National Human Genome Research Institute (NHGRI)
f. National Institute on Aging (NIA)
g. National Institute on Alcohol Abuse and Alcoholism (NIAAA)
h. National Institute of Allergy and Infectious Diseases (NIAID)
i. National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS)
j. National Institute of Biomedical Imaging and Bioengineering (NIBIB)
k. Eunice Kennedy Shriver National Institute of Child Health and Human Development
(NICHD)
l. National Institute on Deafness and Other Communication Disorders (NIDCD)
m. National Institute of Dental and Craniofacial Research (NIDCR)
n. National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK)

o.
p.
q.
r.
s.
t.
u.
v.
w.
x.
y.
z.
aa.
bb.
cc.
dd.
ee.

National Institute on Drug Abuse (NIDA)
National Institute of Environmental Health Sciences (NIEHS)
National Institute of General Medical Sciences (NIGMS)
National Institute of Mental Health (NIMH)
National Institute on Minority Health and Health Disparities (NIMHD)
National Institute of Neurological Disorders and Stroke (NINDS)
National Institute of Nursing Research (NINR)
National Library of Medicine (NLM)
Fogarty International Center (FIC)
National Center for Complementary and Integrative Health (NCCIH)
Office of AIDS Research (OAR)
Office of Behavioral and Social Sciences Research (OBSSR)
Office of Research Infrastructure Programs (ORIP)
Office of Research on Women’s Health (ORWH)
Office of Strategic Coordination (OSC)/Common Fund
Sexual & Gender Minority Research Office (SGMRO)
Tribal Health Research Office (THRO)

Part II. User Experience
These questions ask about your individual experience(s) with resources and services from the
[Resource Center name] from 2017 to the present.
WILL SEE A, B or C depending on the Resource Center:
A: [RRRC] Resources include normal/wild-type animals, mutant or genetically modified animals,
and biomaterials, such as tissues and blood. Services include cryopreservation and cryostorage,
genetic testing, training, and other related services.
B: [VRC] Resources include normal/wild-type animals, on-site studies, and biomaterials, such as
tissues and blood. Services include data, consultation, training, and other related services.
C: [NNTRC] Resources include venom, snake blood, and other biomaterials. Services include assays,
Western blots, training, and other related services.
5. From 2017 to the present, when conducting research using resources and services from the
[Resource Center name], which area(s) of biomedical research has your research focused on?
(Please select all that apply.)
a. Aging
b. Cardiology
c. Diabetes
d. Drug development
e. Genetics
f. HIV/AIDS
g. Immunology
h. Infectious disease
i. Medical technology
j. Mental health
k. Metabolism
l. Neurology
m. Obesity
n. Oncology
o. Pediatric research
p. Reproductive biology
q. Substance abuse
r. Toxicology
s. Women’s health
t. Other (please specify)
_______________________________________________________

6. To what extent do the resources offered
support your individual research interests?
7. To what extent does the process for
requesting resources or services meet your
research needs?
8. To what extent does the delivery time meet
your research needs?
9. To what extent have you encountered
problems or quality concerns with resources
you ordered?
10. To what extent do the services offered fulfill
your research needs?
11. To what extent are you satisfied with the
resources and/or services offered?
12. How likely are you to recommend the
resources and/or services offered?

Very
large
extent

Large
extent

Neutral

Little
extent

Very
little
extent

13. Please share any additional comments related to process and satisfaction.
________________________________________________

14. To what extent do the resources
offered support your resource
needs?
WILL SEE IF Resource Center A or B:
15. To what extent do the resources
offered meet your normal/wildtype animal needs?
WILL SEE IF Resource Center A:
16. To what extent do the resources
offered meet your mutant or
genetically modified animal
needs?
17. To what extent do the resources
offered meet your biomaterial
needs?

Very
large
extent

Large
extent

Neutral

Little
extent

Very
little
extent

Not
applicable

Not
applicable

WILL SEE A, B, or C depending on the
Resource Center:
18. A: [RRRC] To what extent do the
services (e.g., cryopreservation
and cryostorage, genetic testing)
offered meet your needs?
B: [VRC] To what extent do the
services (e.g., data, consultation)
offered meet your needs?
C: [NNTRC] To what extent do the
services (e.g., assays, Western
blots) offered meet your needs?
19. What additional products and services would be relevant or useful to your research?
________________________________________________
20. Please share any additional comments related to the resource center resources and services.
________________________________________________