Form 1 Site Wide survey

NLM Site-Wide Survey for Website
Satisfaction (2022)
Survey Disclosure Statement
NLM Website Survey for Website Satisfaction Rating
OMB Control Number: 0925-0648
Expiration Date: June 30, 2024
Public reporting burden for this collection of information is estimated to average 3 minutes per
response, including the time for reviewing instructions, searching existing data sources,
gathering and maintaining the data needed, and completing and reviewing the collection of
information. An agency may not conduct or sponsor, and a person is not required to respond to,
a collection of information unless it displays a currently valid OMB control number. Send
comments regarding this burden estimate or any other aspect of this collection of information,
including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705
Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not
return the completed form to this address.
Last Reviewed: July 1, 2021
Q1 Thank you for visiting the National Library of Medicine (NLM), the world's largest biomedical
library and part of the U.S. National Institutes of Health (NIH). Please help us continuously
improve our digital products and services by taking this quick survey about your overall
experience on the website.

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Q2 Which role most closely describes you? (Please choose the best option.)

o Researcher (1)
o Student (2)
o Patient, family, caregiver, or friend of patient (3)
o Librarian or information professional (5)
o Educator/trainer (6)
o Healthcare professional (7)
o Journal editor or manager (9)
o Other role not specified above (8)
Display This Question:
If Which role most closely describes you? (Please choose the best option.) = Researcher

Q2a You mentioned that you are a researcher. What type of researcher best describes you?

o Corporate or financial (1)
o Doctoral or post-doctoral clinical (2)
o Bioinformatician (4)
o Other type of researcher not specified above (please specify) (3)
________________________________________________

Display This Question:
If Which role most closely describes you? (Please choose the best option.) = Student

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Q2b You mentioned that you are a student. Which level of student best describes you?

o High school (1)
o College (including junior or four-year college) (2)
o Master's level graduate degree program (3)
o Doctoral-level degree program (4)
o Postdoctorate (5)
o Other academic program not listed (please specify) (6)

________________________________________________

Display This Question:
If Which role most closely describes you? (Please choose the best option.) = Educator/trainer

Q2c You mentioned that you are an educator or trainer. What type of educator or trainer best
describes you? (Choose the best answer.)

o Elementary, intermediate, or high school (1)
o College (including junior, four-year college, or masters- or doctoral-level program) (2)
o Non-degree-granting institution (such as corporate or association training program) (3)
o Other type of educator or trainer not mentioned here (please specify) (4)
________________________________________________

Display This Question:
If Which role most closely describes you? (Please choose the best option.) = Healthcare professional

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Q2d You mentioned that you are a healthcare professional. What type of healthcare
professional best describes you? (Please choose the best answer.)

o Licensed medical professional in practice (including MD, DO, DDS, DMD, NP, LPN, etc.)
(1)

o Genetic counselor (2)
o Hospitalist, hospital or practice administrator, or other hospital or practice professional
(3)

o Other type of healthcare professional not mentioned here (please specify) (4)
________________________________________________

Display This Question:
If Which role most closely describes you? (Please choose the best option.) = Other role not specified
above

Q2e You selected “other role not specified above". Could you please provide more detail?
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Q3 What is your primary reason for visiting our site today? (Please choose the best option.)

o Find information about medical conditions, medications, devices, or clinical trials (1)
o Learn about NLM services, policies, or standards (3)
o Find historical information about medicine or health (4)
o Find or submit information about grants (5)
o Find information about developing medical or data science information systems (6)
o Submit biomedical, genomic, or other information to NLM (11)
o Find biomedical data (8)
o Find biomedical literature (9)
o Other reason not mentioned above (7)
Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Find
information about medical conditions, medications, devices, or clinical trials

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Q3a What type(s) of information about medical conditions, medications, devices, or clinical trials
are you seeking? (Select all that apply.)
Information about specific medical conditions (1)
Information about specific medications (including supplements or vaccines) (2)
Information about genetic tests (5)
Information about clinical trials (e.g., trials to test the effectiveness of medications
or vaccines) (3)
Other form(s) of information not mentioned above (please specify) (4)
________________________________________________

Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Find
historical information about medicine or health

Q3b What type(s) of historical information are you seeking? (Select all that apply.)
Primary-source information such as historical documents, photographs, personal
papers, etc. (1)
Secondary-source information such as monographs, blog entries, etc (2)
Illustrations or works of art or design (3)
Other form(s) of historical information not mentioned above (please specify) (4)
________________________________________________

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Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Find or
submit information about grants

Q3c What type(s) of grant information are you seeking? (Select all that apply.)
General information about research and training grants available from NLM (1)
How to apply for a grant from NLM (2)
How to submit or manage biographical, financial, or other information in support
of a grant application (5)
Status of a grant application to NLM (3)
Other grant information not mentioned above (please specify) (4)
________________________________________________

Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Find
information about developing medical or data science information systems

Q3d What type(s) of information about developing medical or data science information systems
are you seeking? (Select all that apply.)
Information about using NLM application program interfaces (APIs) (1)
Information about using ftp portals to access data files (such as html, JSON, etc.)
(2)
Other information about developing medical or data science information systems
not mentioned above (please specify) (3)
________________________________________________

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Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Find
biomedical data

Q3e What type(s) of biomedical data are you seeking to access? (Select all that apply.)
Information about biomedical communication practices or developments
including images, natural language processing, and/or health information standards (1)
Genomics data (including genotypes, phenotypes, nucleotides, etc.) (2)
Medication or chemical databases (3)
Other biomedical data not mentioned above (please specify) (4)
________________________________________________

Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Find
biomedical literature

Q3f What type(s) of biomedical literature are you seeking? (Select all that apply.)
Full text articles from PubMed (1)
Citations of articles from PubMed (2)
Other journal articles or publications through interlibrary loan (ILL) (3)
Other forms of biomedical information not mentioned above (please specify) (4)
________________________________________________

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Display This Question:
If What is your primary reason for visiting our site today? (Please choose the best option.) = Other
reason not mentioned above

Q3g You selected “other”. Could you please provide more detail?
________________________________________________________________

Q4 How frequently do you visit this site? (Please choose the best answer)

o First time (1)
o Daily (2)
o Once a week (3)
o Once a month (4)
o Every six months or less (5)
Q5 Did you find the information that you were seeking?

o Yes (1)
o Partially (2)
o No (3)
Display This Question:
If Did you find the information that you were seeking? = Partially
Or Did you find the information that you were seeking? = No

Q6 Please tell us what information you were not able to find.
________________________________________________________________

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Display This Question:
If Did you find the information that you were seeking? = Yes

Q7 How easy was it to find the information that you were looking for on this site?

o Very easy (1)
o Somewhat easy (2)
o Neither easy nor difficult (3)
o Somewhat difficult (4)
o Very difficult (5)
Q8 How easy is it to understand the information on this site?

o Very easy (1)
o Somewhat easy (2)
o Neither easy nor difficult (3)
o Somewhat difficult (4)
o Very difficult (5)

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Q9 Overall, how well did the site meet your needs?

o Very well (1)
o Somewhat well (2)
o Neither well nor poorly (3)
o Somewhat poorly (4)
o Very poorly (5)
Q10 How likely are you to return to this website in the future?

o Very likely (1)
o Somewhat likely (2)
o Neither likely nor unlikely (3)
o Somewhat unlikely (4)
o Very unlikely (5)
Display This Question:
If How likely are you to return to this website in the future? = Very likely
Or How likely are you to return to this website in the future? = Somewhat likely

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Q11 Why would you return to this website in the future?
Credibility and accuracy of the information (1)
Ability to find and view the information easily (2)
Ability to understand the information (3)
Free of charge (4)
Not linked to a company, business, or other entity (5)
Ability to find information without providing my personal data (6)
Other reason not listed above (specify) (7)

Display This Question:
If Why would you return to this website in the future? = Other reason not listed above (specify)

Q12 Please specify why you would return to this website in the future.
________________________________________________________________

Q13 Before taking this survey, how aware were you that the National Library of Medicine (NLM)
is a part of the National Institutes of Health (NIH)?

o Very aware (1)
o Somewhat aware (2)
o Neither aware nor unaware (3)
o Somewhat unaware (4)
o Very unaware (5)
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Q14 How familiar are you with the National Institutes of Health (NIH)?

o Very familiar (1)
o Somewhat familiar (2)
o Neither familiar nor unfamiliar (3)
o Somewhat unfamiliar (4)
o Very unfamiliar (5)

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Q15 On a scale from 0-10, how likely are you to recommend our site to a friend, family member,
or colleague?
(0 being Not at all Likely | 10 being Extremely Likely)

o 0 (0)
o 1 (1)
o 2 (2)
o 3 (3)
o 4 (4)
o 5 (5)
o 6 (6)
o 7 (7)
o 8 (8)
o 9 (9)
o 10 (10)
Q16 Do you have any other comments about how we could improve this website?
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End of Block: NLM Main Standard Questions

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