Survey Crosswalk

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Overview

DoD Requirement Evals (1-9)
DoD Evals (1-9) by EFMP Q's
Army Aims
Army Aims by EFMP Q's

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Sheet 1: DoD Requirement Evals (1-9)

1. Examine the extent to which EFMP policies and processes are meeting the needs of families enrolled in EFMP
·   Evaluation Question 1: How do families experience EFMP enrollment?
·   Evaluation Question 2: How do families identify and access support through EFMP Family Support providers?
·   Evaluation Question 3: How do families experience transition of services (e.g., relocation)?
·   Evaluation Question 4: To what extent are processes meeting EFMP program goals?
2.    Examine satisfaction with EFMP services for families enrolled in the program
·   Evaluation Question 5: Are customers satisfied with the services available to them?
·   Evaluation Question 6: Are customers satisfied with the coordination of services received?
3.    Examine the extent to which families with special needs are demonstrating resilience and readiness
·   Evaluation Question 7: Examine the relationship between EFMP service utilization/satisfaction and readiness and resilience (e.g., relocation preparedness, stress management)
4. Examine the availability and accessibility of programs provided by other Federal, State, local, and non-governmental agencies to military families enrolled in the EFMP
	Evaluation Question 8: Are military families enrolled in the EFMP able to access other services and supports to meet their needs?
	Evaluation Question 9: To what extent do families find the services and supports provided by other entities beneficial?

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Sheet 2: DoD Evals (1-9) by EFMP Q's

EVALUATION 1	EVALUATION 2	EVALUATION 3	EVALUATION 4	EVALUATION 5	EVALUATION 6	EVALUATION 7	EVALUATION 8	EVALUATION 9	SURVEY QUESTION #	SURVEY QUESTION TEXT	SUBITEM TEXT
									Q1	In what sErvice were you on active duty on October XX, 2022?
									Q2	Do you have any dependent(s) who are currently enrolled in the Exceptional Family Member Program (EFMP)?
									Q3	What is your current paygrade?
									Q4	How long have you srved on active duty?
									Q5	How old are you?
									Q6	What is your maritala status?
									Q7	Do you have a signficant other?
									Q11	Where do you live at your permanent duty station?
									Q12	Please tell us about all of the military dependents in your family who are enrolled in EFMP.
									Q13	How long has your dependent(s) been enrolled in the EFMP?
									Q16	How often has your Leadership provided the needed supports to assist you with your family’s needs?
	X	X	X	X	X				Q17	Since enrolling in the EFMP, to what extent have the needs of your family member(s) enrolled in the program been met?
			X	X	X				Q18	Overall, how satisfied/dissatisfied are you with EFMP?
X			X						Q19	How long did it take for you (your family) to complete the enrollment process?
X			X						Q20A	How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?	Directions received for the enrollment process
X			X						Q20B	How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?	Timeliness of the enrollment process
X			X						Q20C	How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?	Notification of the enrollment outcome
X			X						Q20D	How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?	Support from EFMP staff during the enrollment process
X			X						Q20E	How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?	Information received about the EFMP during the enrollment process
X			X						Q26	Overall, how satisfied are you with the EFMP enrollment process?
	X		X	X	X				Q27	In the past 12 months, have you (or your family) received assistance (e.g., information, referrals) from the local EFMP Family Support office?
	X		X	X	X				Q28	In the past 12 months, how often did you (or your family) use the Exceptional Family Members Program Family Support services?
	X		X	X	X				Q29A	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Provider's familiarity with local resources;
	X		X	X	X				Q29B	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Accuracy of the information provided;
	X		X	X	X				Q29C	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Availability of the providers to provide assistance and support;
	X		X	X	X				Q29D	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Providers accurately acknowledged concerns;
	X		X	X	X				Q29E	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Professionalism of the staff;
	X		X	X	X				Q29F	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Responsiveness of staff;
	X		X	X	X				Q29G	How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?	Providers tailored support to meet my needs;
	X		X	X	X				Q31	Did the Family Support providers provide you with a link to the EFMP Family Support Feedback Tool during your most recent visit?
	X		X	X	X				Q32A	What are the reasons for not engaging with the EFMP Family Support?	Location
	X		X	X	X				Q32B	What are the reasons for not engaging with the EFMP Family Support?	Availability of child care
	X		X	X	X				Q32C	What are the reasons for not engaging with the EFMP Family Support?	Expense of child care
	X		X	X	X				Q32D	What are the reasons for not engaging with the EFMP Family Support?	Hours of operation
	X		X	X	X				Q32E	What are the reasons for not engaging with the EFMP Family Support?	Conflict with work schedule
	X		X	X	X				Q32F	What are the reasons for not engaging with the EFMP Family Support?	Transportation
	X		X	X	X				Q32G	What are the reasons for not engaging with the EFMP Family Support?	Unaware of Family Support services
	X		X	X	X				Q32H	What are the reasons for not engaging with the EFMP Family Support?	Unable to reach Family Support provider
	X		X	X	X				Q32I	What are the reasons for not engaging with the EFMP Family Support?	Did not need support in the past 12 months
	X		X	X	X				Q32J	What are the reasons for not engaging with the EFMP Family Support?	Other
		X	X	X	X				Q33	Since enrolling in the Exceptional Family Members Program, how many times have you (or your family) relocated because of a PCS move?
		X	X	X	X				Q35A	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Availability of staff to provide assistance or answer questions
		X	X	X	X				Q35B	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Usefulness of the information shared
		X	X	X	X				Q35C	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Directions received on the assignment coordination process
		X	X	X	X				Q35D	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Notification of the assignment recommendation
		X	X	X	X				Q35E	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Timeliness of the process
		X	X	X	X				Q35F	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Notification of the option to request a second review of the assignment decision
		X	X	X	X				Q35G	How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?	Overall assignment coordination process
		X	X	X	X				Q37A	Based on your experience during your most recent PCS move, please indicate your level of agreement/disagreement with the following statements.	My family and I were satisfied with the support received to make my PCS move smoother
	X	X	X	X	X				Q37B	How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…	Connected you to the EFMP family support office at the new location?
	X	X	X	X	X				Q37C	How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…	Initiated the transition to the new location in a timely manner?
	X	X	X	X	X				Q37D	How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…	Was responsive when handling the move
	X	X	X	X	X				Q37E	How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…	Was helpful during the move?
	X	X	X	X	X				Q37F	How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…	Reached out to you (or your new family support staff) to follow-up?
	X	X	X	X	X				Q38	During your most recent PCS move, to what extent did Military Treatment Facility (MTF) staff assist with the coordination of medical services at the new location?
	X	X	X	X	X				Q39	Overall, to what extent did the EFMP support make your PCS move smoother?
	X	X	X	X	X				Q41A	During your most recent PCS move, to what extent was the EFMP family support provider at your previous location	Available to address concerns and during the move?
	X	X	X	X	X				Q41B	During your most recent PCS move, to what extent was the EFMP family support provider at your previous location	Provide support during the move?
	X	X	X	X	X				Q42A	During your most recent PCS move, to what extent was the EFMP family support provider at your new location	Available to address concerns and during the move?
	X	X	X	X	X				Q42B	During your most recent PCS move, to what extent was the EFMP family support provider at your new location	Provide support during the move?
	X	X	X	X	X				Q43A	During your most recent PCS move, to what extent did the EFMP family support provider at your new location…	Contact you, if requested, in a timely manner?
	X	X	X	X	X				Q43B	Be responsive when handling the move?
	X	X	X	X	X				Q43C	Help you access services at the new location with ease?
	X	X	X	X	X				Q43D	Be helpful during the transition?
		X	x	X	X				Q44A	During your most recent PCS move, to what extent…	Did the MTF staff assist with the coordination of medical services at the new location?
		X	x	X	X				Q44B	During your most recent PCS move, to what extent…	Were you able to access medical services during the move?
		X	x	X	X				Q44C	During your most recent PCS move, to what extent…	Did you receive medical care at the new location in a timely manner?
			X	X	X				Q48	Did you receive primary care medical services in the past 12 months?
			X	X	X				Q49	Overall, how satisfied were you with the primary care medical services you received in the past 12 months?
			X	X	X				Q50	Did you receive specialty care medical services in the past 12 months?
			X	X	X				Q51	Overall, how satisfied were you with the specialty care medical services you received in the past 12 months?
	X		X	X	X				Q52	Have you used any respite care services offered through your Military Service Family Support Program in the past two years?
	X		X	X	X				Q53	Overall, how satisfied were you with the respite care services you received through your Military Service Family Support Program in the past two years?
			X	X	X				Q54	Have you used any respite care services offered through TRICARE ECHO in the past two years?
			X	X	X				Q55	Overall, how satisfied were you with the respite care services you received through TRICARE ECHO in the past two years?
							X		Q56	Were you provided educational services (i.e., EIS, DoDEA, public) in the past 12 months?
							X		Q57A	How easy or difficult was it to receive the following?	Special Education Services
							X		Q57B	How easy or difficult was it to receive the following?	Early intervention services
							X		Q57C	How easy or difficult was it to receive the following?	Support to address your child's educational needs
							X		Q58	Did you request assistance from your local Military Legal office related to special education concerns in the past 12 months?
								X	Q59	Overall, how satisfied were you with the legal assistance you received in the past 12 months?
			X						Q60A	To what extent do you agree or disagree with the following statements? Mark one answer for each item.	Finding information on available resources was easy
	X		X						Q60B	To what extent do you agree or disagree with the following statements? Mark one answer for each item.	Connecting with a EFMP Family Support Provider was easy
							X		Q60C	To what extent do you agree or disagree with the following statements? Mark one answer for each item.	Accessing relevant services was easy
	X								Q62	What resource do you use most often to access information about EFMP?
							X		Q63A	Did you or your family use any of the following additional services?	Housing assistance;
							X		Q63B	Did you or your family use any of the following additional services?	Child care services
							X		Q63C	Did you or your family use any of the following additional services?	Non-medical counseling
							X		Q63D	Did you or your family use any of the following additional services?	school liaison program;
							X		Q63E	Did you or your family use any of the following additional services?	Military and Family Support Center
							X		Q63F	Did you or your family use any of the following additional services?	Education Support Services
							X		Q63G	Did you or your family use any of the following additional services?	Other federal, state, and local resources
								X	Q64A	How helpful were the services in meeting your family's needs?	Housing assistance;
								X	Q64B	How helpful were the services in meeting your family's needs?	Child care services
								X	Q64C	How helpful were the services in meeting your family's needs?	Non-medical counseling
								X	Q64D	How helpful were the services in meeting your family's needs?	school liaison program;
								X	Q64E	How helpful were the services in meeting your family's needs?	Military and Family Support Center
								X	Q64F	How helpful were the services in meeting your family's needs?	Education Support Services
								X	Q64G	How helpful were the services in meeting your family's needs?	Other federal, state, and local resources
							X		Q65A	How accessible were the following additional services?	Housing assistance;
							X		Q65B	How accessible were the following additional services?	Child care services
							X		Q65C	How accessible were the following additional services?	Non-medical counseling
							X		Q65D	How accessible were the following additional services?	school liaison program;
							X		Q65E	How accessible were the following additional services?	Military and Family Support Center
							X		Q65F	How accessible were the following additional services?	Education Support Services
							X		Q65G	How accessible were the following additional services?	Other federal, state, and local resources
			X	X	X	X			Q66	In the past 12 months, how many days off work have you or your spouse/partner taken to address issues related to your family member's special needs?
			X	X	X	X			Q67A	To what extent has being enrolled in the EFMP had a positive or negative impact on…	Your job/career options in the military
			X	X	X	X			Q67B	To what extent has being enrolled in the EFMP had a positive or negative impact on…	Your military career progress so far
			X	X	X	X			Q67C	To what extent has being enrolled in the EFMP had a positive or negative impact on…	Your future military career progress
			X	X	X	X			Q67D	To what extent has being enrolled in the EFMP had a positive or negative impact on…	Your spouse/partner's ability to work a full-time job
			X	X	X	X			Q67E	To what extent has being enrolled in the EFMP had a positive or negative impact on…	Your spouse/partner’s career options
			X	X	X	X			Q68	Suppose you have to decide whether to stay on active duty. How likely will your EFMP enrollment positively impact your decision to stay?
			X	X	X	X			Q69	Based on the services received through EFMP, does your family favor you staying or leaving active duty?

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Sheet 3: Army Aims

PROJECT AIMS

1.    Evaluate the level of accessibility of EFMP services for Active Duty Army Soldiers and their families

·   Evaluation Question 1: How do EFMP families learn about services available to them?

·   Evaluation Question 2: How do families identify and access support through EFMP and System Navigators (i.e., Family support staff)?

·   Evaluation Question 3: How do families experience hand-offs?

2.    Evaluate perceptions of satisfaction with EFMP services for Active Duty Army Soldiers and their families

·   Evaluation Question 4: Are customers satisfied with how they learn about services available to them?

·   Evaluation Question 5: Are customers satisfied with their coordination and services?

·   Hypothesis 1: Soldiers with greater access to EFMP services and System Navigators will also report greater satisfaction with EFMP.

3.    Investigate how Soldier and family characteristics (e.g., age, gender, rank) are related to perceptions of and experiences with EFMP services

·   Hypothesis 2: Soldier rank will impact perceptions of accessibility and satisfaction with services. Junior enlisted Soldiers will report lower accessibility, overall, as well as higher satisfaction among those who access services.

4.    Examine links between EFMP service accessibility/satisfaction and Soldier readiness and performance (e.g., lost duty time, spouse employment, and transitional stress associated with relocations)

·   Hypothesis 3: Access to, and satisfaction with, System Navigator services will be related to improved outcomes, including less lost duty time, fewer barriers to spouse employment, and lower transitional stress during relocations.

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Sheet 4: Army Aims by EFMP Q's

EFMP CUES Eval Question 1

EFMP CUES Eval Question 2

EFMP CUES Eval Question 3

EFMP CUES Eval Question 4

EFMP CUES Eval Question 5

EFMP CUES Hypothesis 1

EFMP CUES Hypothesis 2

EFMP CUES Hypothesis 3

Filter / Sample Selection Variable

Item #

Question Text

Sub question

x

Q1

In what Service were you on active duty on October XX, 2022?

x

Q10

What is your current spouse/partner’s current employment status?

x

Q12

Please tell us about all of the military dependents in your family who are enrolled in EFMP.

Q13

How long has your dependent(s) been enrolled in the EFMP?

x

x

x

x

Q14

What was your rank when your family was first enrolled in EFMP?

x

Q15

What circumstances led to your family's enrollment in the EFMP?

Q16

How often has your Leadership provided the needed supports to assist you with your family’s needs?

x

x

x

x

Q17

Since enrolling in the EFMP, to what extent have the needs of your family member(s) enrolled in the program been met?

x

x

x

x

Q18

Overall, how satisfied/dissatisfied are you with EFMP?

x

x

x

x

Q20A

How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?

Directions received for the enrollment process

x

x

x

x

Q20B

How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?

Timeliness of the enrollment process

x

x

x

x

Q20C

How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?

Notification of the enrollment outcome

x

x

x

x

Q20D

How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?

Support from EFMP staff during the enrollment process

x

x

x

x

Q20E

How satisfied are you (or your family) with the following aspects of the EFMP enrollment process?

Information received about the EFMP during the enrollment process

x

Q21A

How did you (or your family) learn about the EFMP?

Military medical/mental health professionals

x

Q21B

How did you (or your family) learn about the EFMP?

Civilian medical/mental health professionals

x

Q21C

How did you (or your family) learn about the EFMP?

Military educational professionals (e.g., DODEA school teacher, administrator, counselor)

x

Q21D

How did you (or your family) learn about the EFMP?

Civilian educational professionals (e.g., public/private school teacher, administrator, counselor)

x

Q21E

How did you (or your family) learn about the EFMP?

EFMP Family Support Staff

x

Q21F

How did you (or your family) learn about the EFMP?

Other EFMP personnel

x

Q21G

How did you (or your family) learn about the EFMP?

Chaplains

x

Q21H

How did you (or your family) learn about the EFMP?

Military leaders/command

x

Q21I

How did you (or your family) learn about the EFMP?

Other Soldiers, military friends, family, or neighbors

x

Q21J

How did you (or your family) learn about the EFMP?

EFMP & Me / Military OneSource

x

Q21K

How did you (or your family) learn about the EFMP?

Social media (e.g., Instagram, Twitter, Facebook)

x

Q21L

How did you (or your family) learn about the EFMP?

Other

x

Q22A

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Military medical/mental health professionals

x

Q22B

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Civilian medical/mental health professionals

x

Q22C

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Military educational professionals (e.g., DODEA school teacher, administrator, counselor)

x

Q22D

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Civilian educational professionals (e.g., public/private school teacher, administrator, counselor)

x

Q22E

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

EFMP Family Support Staff

x

Q22F

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Other EFMP personnel

x

Q22G

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Chaplains

x

Q22H

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Military leaders/command

x

Q22I

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Other Soldiers, military friends, family, or neighbors

x

Q22J

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

EFMP & Me / Military OneSource

x

Q22K

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Social media (e.g., Instagram, Twitter, Facebook)

x

Q22L

How satisfied were you (or your family) with the information about the EFMP provided by the following sources?

Other

x

Q23A

How easy or difficult were each of the following aspects of your EFMP enrollment experiences?

Finding information on available resources, in general

x

Q23B

How easy or difficult were each of the following aspects of your EFMP enrollment experiences?

Finding information on the specific resources your family needed

x

Q23C

How easy or difficult were each of the following aspects of your EFMP enrollment experiences?

Connecting with EFMP Family Support Staff for the first time

x

Q23D

How easy or difficult were each of the following aspects of your EFMP enrollment experiences?

Deciding which services to use or access

x

Q23E

How easy or difficult were each of the following aspects of your EFMP enrollment experiences?

Accessing relevant services for the first time

x

Q24A

How strongly would you agree or disagree with these statements about initiating your EFMP enrollment and services?

A medical or educational professional reached out to your family early in the EFMP enrollment process

x

Q24B

How strongly would you agree or disagree with these statements about initiating your EFMP enrollment and services?

A Family Support Staff member reached out to your family early in the EFMP enrollment process

x

Q24C

How strongly would you agree or disagree with these statements about initiating your EFMP enrollment and services?

Our family had to advocate for our Exceptional Family Member (EFM) to get the services they need

x

Q25

How long after your most recent EFMP enrollment were you connected with a Family Support Staff member?

X

Q27

In the past 12 months, have you (or your family) received assistance (e.g., information, referrals) from the local EFMP Family Support office?

x

Q28

In the past 12 months, how often did you (or your family) use the Exceptional Family Members Program Family Support services?

x

x

x

x

Q29A

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Provider's familiarity with local resources;

x

x

x

x

Q29B

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Accuracy of the information provided;

x

x

x

x

Q29C

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Availability of the providers to provide assistance and support;

x

x

x

x

Q29D

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Providers accurately acknowledged concerns;

x

x

x

x

Q29E

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Professionalism of the staff;

x

x

x

x

Q29F

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Responsiveness of staff;

x

x

x

x

Q29G

How satisfied have you (or your family) been with interactions with the EFMP Family Support providers in the past 12 months?

Providers tailored support to meet my needs;

x

Q30A

How much do you agree or disagree with the following statements about your interactions with the EFMP Family Support Staff in the past 12 months?

You frequently attempt to communicate with your EFMP Family Support Staff

x

x

x

x

Q30B

How much do you agree or disagree with the following statements about your interactions with the EFMP Family Support Staff in the past 12 months?

Your EFMP Family Support Staff responds quickly when you reach out (e.g., answers the phone, replies to emails)

x

x

x

x

Q30C

How much do you agree or disagree with the following statements about your interactions with the EFMP Family Support Staff in the past 12 months?

Your EFMP Family Support Staff helps enroll/sign up your Exceptional Family Member for the care/services they need

x

x

x

x

Q30D

How much do you agree or disagree with the following statements about your interactions with the EFMP Family Support Staff in the past 12 months?

Your EFMP Family Support Staff helps ensure your Exceptional Family Member receives the care/services they need

x

x

x

x

Q30E

How much do you agree or disagree with the following statements about your interactions with the EFMP Family Support Staff in the past 12 months?

Your EFMP Family Support Staff helps resolve problems as they arise

Q31

Did the Family Support providers provide you with a link to the EFMP Family Support Feedback Tool during your most recent visit?

Q32A

What are the reasons for not engaging with the EFMP Family Support?

Location

Q32B

What are the reasons for not engaging with the EFMP Family Support?

Availability of child care

Q32C

What are the reasons for not engaging with the EFMP Family Support?

Expense of child care

Q32D

What are the reasons for not engaging with the EFMP Family Support?

Hours of operation

Q32E

What are the reasons for not engaging with the EFMP Family Support?

Conflict with work schedule

Q32F

What are the reasons for not engaging with the EFMP Family Support?

Transportation

Q32G

What are the reasons for not engaging with the EFMP Family Support?

Unaware of Family Support services

x

x

x

Q32H

What are the reasons for not engaging with the EFMP Family Support?

Unable to reach Family Support provider

x

Q32I

What are the reasons for not engaging with the EFMP Family Support?

Did not need support in the past 12 months

Q32J

What are the reasons for not engaging with the EFMP Family Support?

Other

x

Q33

Since enrolling in the Exceptional Family Members Program, how many times have you (or your family) relocated because of a PCS move?

Q35A

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Availability of staff to provide assistance or answer questions

Q35B

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Usefulness of the information shared

Q35C

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Directions received on the assignment coordination process

Q35D

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Notification of the assignment recommendation

Q35E

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Timeliness of the process

Q35F

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Notification of the option to request a second review of the assignment decision

Q35G

How satisfied were you (or your family) with the following aspects of the assignment coordination process during your most recent PCS move?

Overall assignment coordination process

x

x

Q36A

During your most recent PCS move, how did the following aspects impact your experience during assignment coordination?

Being enrolled in the EFMP

x

x

Q36B

To what extent did the following aspects impact your experience during assignment coordination?

Identifying services at new location

x

x

Q36C

To what extent did the following aspects impact your experience during assignment coordination?

Availability of necessary services at new location

x

x

Q37A

Based on your experience during your most recent PCS move, please indicate your level of agreement/disagreement with the following statements.

My family and I were satisfied with the support received to make my PCS move smoother

x

x

Q37B

How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…

Connected you to the EFMP family support office at the new location?

x

x

Q37C

How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…

Initiated the transition to the new location in a timely manner?

x

x

Q37D

How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…

Was responsive when handling the move

X

x

Q37E

How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…

Was helpful during the move?

Q37F

How much do you agree or disagree with the following statements about the EFMP family support provider at your previous location? The provider…

Reached out to you (or your new family support staff) to follow-up?

Q38

During your most recent PCS move, to what extent did Military Treatment Facility (MTF) staff assist with the coordination of medical services at the new location?

x

x

Q43A

During your most recent PCS move, to what extent did the EFMP family support provider at your new location…

Contact you, if requested, in a timely manner?

x

x

Q43B

Be responsive when handling the move?

x

x

Q43C

Help you access services at the new location with ease?

x

x

Q43D

Be helpful during the transition?

Q44A

During your most recent PCS move, to what extent…

Did the MTF staff assist with the coordination of medical services at the new location?

Q44B

During your most recent PCS move, to what extent…

Were you able to access medical services during the move?

Q44C

During your most recent PCS move, to what extent…

Did you receive medical care at the new location in a timely manner?

x

x

Q46

Did you or your family have a designated EFMP family support staff member…?

x

x

Q47A

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Were you upset because of something that happened unexpectedly?

x

x

Q47B

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you feel that you were unable to control the important things in your life?

x

x

Q47C

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you feel nervous and “stressed”?

x

x

Q47D

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you feel confident about your ability to handle your personal problems?

x

x

Q47E

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you feel that things were going your way?

x

x

Q47F

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you find that you could not cope with all the things that you had to do?

x

x

Q47G

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Were you able to control irritations in your life?

x

x

Q47H

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you feel that you were on top of things?

x

x

Q47I

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Were you angered by things outside of your control?

x

x

Q47J

Across the entire span of your most recent PCS move (e.g., during assignment coordination, packing and preparing, transport/moving, getting settled in your new location), how often…

Did you feel that difficulties were piling up so high that you could not overcome them?

Q48

Did you receive primary care medical services in the past 12 months?

Q49

Overall, how satisfied were you with the primary care medical services you received in the past 12 months?

Q50

Did you receive specialty care medical services in the past 12 months?

Q51

Overall, how satisfied were you with the specialty care medical services you received in the past 12 months?

x

Q52

Have you used any respite care services offered through your Military Service Family Support Program in the past two years?

x

Q53

Overall, how satisfied were you with the respite care services you received through your Military Service Family Support Program in the past two years?

x

Q54

Have you used any respite care services offered through TRICARE ECHO in the past two years?

x

Q55

Overall, how satisfied were you with the respite care services you received through TRICARE ECHO in the past two years?

x

Q56

Were you provided educational services (i.e., EIS, DoDEA, public) in the past 12 months?

x

Q57A

How easy or difficult was it to receive the following?

Special Education Services

x

Q57B

How easy or difficult was it to receive the following?

Early intervention services

x

Q57C

How easy or difficult was it to receive the following?

Support to address your child's educational needs

x

Q58

Did you request assistance from your local Military Legal office related to special education concerns in the past 12 months?

x

Q6

What is your marital status?

x

x

x

x

Q61A

How satisfied are you (or your family) with the following aspects of the EFMP?

The coordination of your family’s services

x

x

x

x

Q61B

How satisfied are you (or your family) with the following aspects of the EFMP?

The ability of EFMP family support staff to coordinate your services

x

x

x

x

Q61C

How satisfied are you (or your family) with the following aspects of the EFMP?

How quickly EFMP family support staff respond to your family

x

x

x

x

Q61D

How satisfied are you (or your family) with the following aspects of the EFMP?

The overall support given by EFMP family support staff

x

x

x

x

Q61E

How satisfied are you (or your family) with the following aspects of the EFMP?

The accessibility of services your family receives

x

x

x

x

Q61F

How satisfied are you (or your family) with the following aspects of the EFMP?

The quality of services your family receives

Q62

What resource do you use most often to access information about EFMP?

X

Q63A

Did you or your family use any of the following additional services?

Housing assistance;

Q63B

Did you or your family use any of the following additional services?

Child care services

Q63C

Did you or your family use any of the following additional services?

Non-medical counseling

Q63D

Did you or your family use any of the following additional services?

school liaison program;

Q63E

Did you or your family use any of the following additional services?

Military and Family Support Center

X

Q63F

Did you or your family use any of the following additional services?

Education Support Services

Q63G

Did you or your family use any of the following additional services?

Other federal, state, and local resources

x

Q64A

How helpful were the services in meeting your family's needs?

Housing assistance;

Q64B

How helpful were the services in meeting your family's needs?

Child care services

Q64C

How helpful were the services in meeting your family's needs?

Non-medical counseling

Q64D

How helpful were the services in meeting your family's needs?

school liaison program;

Q64E

How helpful were the services in meeting your family's needs?

Military and Family Support Center

x

Q64F

How helpful were the services in meeting your family's needs?

Education Support Services

Q64G

How helpful were the services in meeting your family's needs?

Other federal, state, and local resources

x

Q65A

Did you or your family use any of the following additional services?

Housing assistance;

Q65B

Did you or your family use any of the following additional services?

Child care services

Q65C

Did you or your family use any of the following additional services?

Non-medical counseling

Q65D

Did you or your family use any of the following additional services?

school liaison program;

Q65E

Did you or your family use any of the following additional services?

Military and Family Support Center

x

Q65F

Did you or your family use any of the following additional services?

Education Support Services

Q65G

Did you or your family use any of the following additional services?

Other federal, state, and local resources

x

Q66

In the past 12 months, how many days off work have you or your spouse/partner taken to address issues related to your family member's special needs?

x

Q67A

To what extent has being enrolled in the EFMP had a positive or negative impact on…

Your job/career options in the military

x

Q67B

To what extent has being enrolled in the EFMP had a positive or negative impact on…

Your military career progress so far

x

Q67C

To what extent has being enrolled in the EFMP had a positive or negative impact on…

Your future military career progress

x

Q67D

To what extent has being enrolled in the EFMP had a positive or negative impact on…

Your spouse/partner's ability to work a full-time job

x

Q67E

To what extent has being enrolled in the EFMP had a positive or negative impact on…

Your spouse/partner’s career options

x

Q68

Suppose you have to decide whether to stay on active duty. How likely will your EFMP enrollment positively impact your decision to stay?

x

Q69

Based on the services received through EFMP, does your family favor you staying or leaving active duty?

x

Q7

Do you have a significant other?

x

Q8

Do you live full-time with your significant other?

Q9

Does your current spouse/partner have any military experience?