Foreign Aff airs Manual & Handbook Usability Survey

Foreign Affairs Manual & Handbook
Usability Survey
AUTHORS: A team of federal employees of the State Department, Defense Department, and
General Services Administration, who are participating in the Executive Potential Program
through the Graduate School USA

PROPONENT: DoS Bureau of Administration, Global Information Services, Office of
Directives Management

PURPOSE: To collect information on the usability and searchability of the FAM/FAH.

SECURITY STATEMENT: This survey is UNCLASSIFIED. Do not include any classified
material in your responses.

BACKGROUND: The information collected through this survey will be used in a report to
support an academic assignment of the Executive Potential Program. Your participation is
entirely voluntary and your responses will help the team members better define the problem
and develop potential solutions for consideration by State Department leaders. Your
personal information is not collected and your responses are anonymous unless you choose
to allow the project team members to contact you for a follow-up interview. Thank you for
participating in this survey and we invite you to share the survey link with your State
Department colleagues.
donnalleycg@fan.gov (not shared) Switch account

* Required

Q1: How often do you use the FAM and/or FAH?
Daily
Weekly
Monthly
A few times a year
Never

Q2: How do you typically search for information in the FAM/FAH?
I use the search function in the OpenNet FAM site
I use the specific search function inside a chapter in the OpenNet FAM site
I use a commercial search engine, i.e., Google
I ask a colleague

Q3: What issues do you typically encounter when searching for information?
(Please select no more than three responses) *
The information is erroneous or outdated
The search returns too many possible matches
The search doesn't return enough or any matches
There are contradictory or duplicative references or policies in multiple FAM/FAH
chapters
The returned search results aren't relevant
The information I found is hard to interpret
The information I need is not in the FAM/FAH

Q4: Over the past year, what FAM/FAH chapters have you used?
Select all that apply
FAM 1, Organization and Functions

FAM/FAH 2, General

FAM/FAH 3, Personnel

FAM/FAH 4, Financial Management

FAM/FAH 5, Information Management

FAM/FAH 6, General Services

FAM/FAH 7, Consular Affairs
FAM/FAH 8, Passports and Consular Reports
of Birth Abroad
FAM 9, Visas
FAM/FAH 10, Public, Education, and Cultural
Affairs
FAM 11, Legal and Public Affairs

FAM/FAH 12, Diplomatic Security
FAM/FAH 13, Training and Professional
Development
FAM/FAH14, Logistics Management

FAM/FAH 15, Overseas Building Operations

FAM 16, Medical
FAM 18, Programs, Practices, and Planning

Q5: I use the FAM/FAH to find information related to my work or portfolio.
1

2

3

4

5

Never

Always

Q6: I use the FAM/FAH to find information on my career, e.g., promotions,
moving, retirement.
1

2

3

4

5

Never

Always

Q7: I use the FAM/FAH to find information on processes, e.g., IT issues, official
travel.
1

2

3

4

5

Never

Q8: I use the FAM/FAH to find other information (please explain).
Your answer

Always

Q9: Think back to the last time you used the FAM/FAH. How long did you
dedicate to your search?
1-5 minutes
6-10 minutes
11-20 minutes
21-30 minutes
Longer than 30 minutes

Q10: Did you ultimately find the information you were looking for in your mostrecent search?
Yes
No

Q11: Which of the following functions do you feel would be the best method to
get assistance in a FAM/FAH search?
An email address where I can send questions, i.e., a general email box
A discussion board for each FAM/FAH chapter
A method to contact a FAM/FAH chapter "expert"
Quick links to Hot Topics or Frequently Asked Questions

Q12: Please indicate the Bureau or office where you work.
The Secretary of State (S)
Deputy Secretaries of State (D)
Arms Control and International Security (T)
Civilian Security, Democracy, and Human Rights (J)
Economic Growth, Energy, and Environment (E)
Political Affairs (P)
Public Diplomacy and Public Affairs (R)
Legislative Affairs (H)
Legal Advisor (L)
Management (M)
Other

Q13: Please specify your Bureau, Office, or function from your response in Q12.
Your answer

Q14: Which selection best describes your employment?
Civil Service
Foreign Service
Contractor
Other

Q15: Please enter your name and email address if you would be willing to allow us
to contact you regarding your survey responses.

Your answer

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