Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
FHWA Justification for Change for Generic ICR 2022.docx Justification for No Material/Nonsubstantive Change	2022-02-22
2125-PRA_Generic_Clearance_for_the_Collection_of_Qualitative_Feedback_Part B 2018.docx Supporting Statement B	2018-06-15
2125-0628 Generic_Clearance_Supporting Statement 2018 renewal.docx Supporting Statement A	2018-06-15
PRA-2125 New.Generic_Clearance.SubmissionTemplate[1].docx Supplementary Document	2011-09-14

IC Document Collections

IC ID	Document Title	Status
246997	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Online Feedback	Unchanged
245493	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Web Survey	Unchanged
244947	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Website	Unchanged
244595	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Questionaire	Unchanged
244428	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Web Survey	Removed
243647	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Web Survey	Unchanged
243566	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Commit Card	Unchanged
243454	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Web Survey	Unchanged
243449	Survey of Pavement Management Practices Other-Web Survey	Unchanged
242447	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Internet Tool	Unchanged
242230	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Questionaire	Unchanged
239080	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Phone Script	Unchanged
238188	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Web Survey	Unchanged
237518	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Comment Card	Unchanged
236435	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-webpage	Unchanged
235812	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Webpage	Unchanged
235543	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Web page	Unchanged
235474	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-online survey tool	Unchanged

ICR Details

OMB Control No: 2125-0628	ICR Reference No: 202202-2125-004
Status: Received in OIRA	Previous ICR Reference No: 201806-2125-004
Agency/Subagency: DOT/FHWA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 02/22/2022

	Requested	Previously Approved
Expiration Date	02/28/2022	02/28/2022
Responses	8,900	8,900
Time Burden (Hours)	3,025	3,025
Cost Burden (Dollars)	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The responses to these collections or voluntary. The majority of our respondents are SDOT partners, and our highway industry professionals. These collections will be issued as needed. There are not any changes since the previous approval.

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Authorizing Statute(s): EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 7527	02/21/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 25732	06/04/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 17

IC Title	Form No.	Form Name
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Survey of Pavement Management Practices

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	8,900	8,900	0	0	0	0
Annual Time Burden (Hours)	3,025	3,025	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $651,500

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/22/2022

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