Form 1 WiTS Focus Group Instrument

OMB#: 0925-0648

Exp., date: 03/2018

Public reporting burden for this collection of information is estimated to average 90/60 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648*). Do not return the completed form to this address.

Workflow information Tracking System (WiTS) Focus Groups

Questions:

WiTS Email Communication (40 min):

1. 10 minutes- How do WiTS email notifications enhance or hinder communication between you and your customers and/or team members?

2. 5 minutes- How essential are WiTS email notifications to your process?

3. 10 minutes- How can we improve the clarity and purpose of WiTS email notifications, for you and/or for your customers?

4. 5 minutes- How do you feel about the number of WiTS email notifications that are sent?

5. 5 minutes- How do you feel about the timeliness of WiTS email notifications?

6. 5 minutes- Workflow Emails- How often do you use the routing menu to send an email?

Customer Service and System Satisfaction (45 min):

7. 5 minutes- Customer Service- Email Communication- How can ‘User Notice’ emails be more effective?

8. 10 minutes- Customer Service- Availability- What experiences have you had with trying to reach someone on the WiTS Project Team? In what ways can the team be more available?

9. 10 minutes- Customer Service-Responsiveness/Resolutions- How well does the WiTS Project Team respond to your training and/or resolution needs (HRSS tickets, feedback, ideas, suggestions)?

10. 10 minutes- System Satisfaction- What features or aspects cause you the most frustration in WiTS? What are potential solutions to increase satisfaction?

11. 5 minutes- System Satisfaction-What would you like to do in or with WiTS that you can’t do currently?

5 minutes- System Satisfaction- Overall, how satisfied are you with WiTS’ reliability?