1 NITAAC Survey

(OMB#: 0925-0648 Exp., date: 05/2021)
360 Degree Feedback Questionnaire for Government Customers/Contracting Agencies

The 360 Degree Feedback Questionnaire will be an annual initiative to gain stakeholder feedback on
ways to improve the NITAAC customer experience.
Recipients: Government Clients/Contracting Agencies
Purpose: The purpose of this questionnaire is for NITAAC to gain anonymous insights from customers
to improve acquisition solutions and supporting services.
Participation: Participation is voluntary. Your responses are kept private to the extent allowable by law.
Should you choose to speak with a member of the NITAAC Team to provide additional comments, you
can contact NITAAC Support at 1-888-773-6542.
Results Distribution: After the survey is closed, a synopsis of the results will be provided
approximately six weeks later. (March 2020) An email will be sent out with instructions on how to
access the results.

Key Program Areas (KPAs) of this Survey include:
Overall Customer Experience and Direction of Program
NITAAC BD efforts / Promotion of the Contracts
NITAAC Assisted Acquisitions Services
NITAAC e-GOS System
Bid (RFI/SSN/RFP/RFQ) Response Determination Criteria
Level of Competition
NITAAC Outreach Activities
NITAAC Communications
Terms used in this survey - 'NITAAC Government-Wide Acquisition Contracts (GWACs)' include CIOSP3 and CIO-SP3 Small Business for services and solutions as well as CIO-CS for commodities and
solutions. 'NITAAC Assisted Acquisitions' is an additional fee-for-service offering where NITAAC COs
develop solicitations and award orders against the NITAAC GWACs on behalf of the requiring
agencies. 'NITAAC Acquisition Solutions' and 'NITAAC Program' refers to both the NITAAC GWACs
and NITAAC Assisted Acquisition.
1. What is your role?
Contracting Officer

Contracting Officer Representative

Contracting Specialist

Acquisitions Director

Program Manager
Other (please specify)

2. Have you used NITAAC Acquisitions Services?
Yes
No

3. OMB's designation of the NITAAC GWACs as Best In Class is important to my agency and our decision to
use the NITAAC GWACs.
Strongly Agree

Disagree

Agree

Strongly disagree

Neither Agree nor Disagree

4. How often have you used NITAAC Acquisitions Services in the past 12 months?
First Time Using NITAAC Services

6-9 Solicitation Activities in the past 12 months

1-2 Solicitation Activities in the past 12 months

10+ Solicitation Activities in the past 12 months

3-5 Solicitation Activities in the past 12 months

I have never used NITAAC

5. I feel NITAAC is fully committed to helping me find the appropriate (Small Business, Full and Open or
Commodity Solution) acquisition strategy that fits my agency’s requirements.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

6. NITAAC recommends the right GWAC (contract) for my agency’s business objectives.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

7. NITAAC has consistently and effectively explained the acquisition process and the requirements for a
successful contract for each requirement.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

Not Applicable

8. I am satisfied with my experience using NITAAC GWACs. (contracts)
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

I have not used NITAAC

9. I will likely use the NITAAC GWACs (contracts) in the future.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

10. NITAAC has effectively supported training and marketing of NITAAC GWACs and Assisted Acquisitions in
my agency.
Strongly Agree

Strongly Disagree

Agree

I Don't Know

Neither Agree nor Disagree

Not Applicable

Disagree

11. NITAAC fully explained the advantages of using NITAAC GWAC vehicles as an acquisition strategy.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

12. NITAAC outreach events are educational, improve our understanding of the streamlined acquisition
procedures provided by GWACs, and increase ease of use for my agency.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

13. Has NITAAC provided Assisted Acquisitions support for your activities (RFI, Research, RFPs, etc.) /
requirements? (If the answer is no, skip to Question 19)
Yes
No
Not Sure

14. I am satisfied with NITAAC Assisted Acquisitions lead time (responsiveness and efficiency) to
accommodate my agency’s new requirements and solicitations.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

15. I am satisfied with the NITAAC Assisted Acquisitions ability to understand my requirements and translate
into effective solicitation documents. (RFPs, SOW, QASP, etc.)
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

16. I am satisfied with communication from the NITAAC Assisted Acquisitions staff during the pre-award
solicitation development.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

17. I am pleased with the acquisition strategy and approach NITAAC Assisted Acquisitions suggested and/or
provided for my requirement(s).
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

18. I am satisfied with NITAAC Assisted Acquisitions Team's professionalism and ability to effectively manage
post award contracts.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

19. The Electronic Government Ordering System (e-GOS) is an easy-to-learn intuitive portal. (If you have not
used the tool, skip to Question 26)
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

Have not used the tool

20. It is easy to upload RFI/RFQ/RFP data files into e-GOS to perform market research and solicit proposals.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

21. RFP/RFQ questions submitted by Contract Holders are presented in an easy-to-read and easy-to-respond
to format in e-GOS.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

22. e-GOS provides accurate and useful information (i.e., no-bid reason, business size designations, up-todate contact information.)
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

23. e-GOS technical support is responsive and my issues are resolved by the end of the call.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

I have not used technical support

24. I find it convenient to contact e-GOS technical support through the existing available channels. (e.g.,
email, telephone)
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

25. The e-GOS training materials are helpful and readily available.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

26. I am satisfied with the timing of no-bid responses in case I need to generate additional interest.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

27. The no-bid response rationale that my agency received is helpful for future requirements.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

28. I am satisfied with feedback received from contract holders on no-bid responses.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

29. I am satisfied with the number of bid responses my requirements received from:
Response
CIO-SP3 Contract
Holders
CIO-SP3 Small Business
Contract Holders
Other Than Small
Business (OTSB)
Contract Holders
HubZone Contract
Holders
8(a) Contract Holders
Women Owned Small
Business (WOSB)
Contract Holders
SDVOSB Contract
Holders

30. I am satisfied with the quality of responses received for my requirements for:
Response
CIO-SP3 Unrestricted
Contract Holders
CIO-SP3 Small Business
Contract Holders
Other Than Small
Business (OTSB)
Contract Holders
HubZone Contract
Holders
8(a) Contract Holders
Women Owned Small
Business (WOSB)
Contract Holders
SDVOSB Contract
Holders

31. NITAAC Acquisitions Solutions are preferred/preferable contracting options within my agency.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

32. The number of primes per contract vehicle provide adequate competition.
Response
CIO-SP3 Contract
Holders
CIO-SP3 Small Business
Contract Holders
CIO-CS Contract Holders

33. The quality of proposal responses is satisfactory to meet my agency's requirements for:
Response
CIO-SP3 Contract
Holders
CIO-SP3 Small Business
Contract Holders
CIO-CS Contract Holders

34. Proposals received from contractors are both comprehensive and competitive:
Response
CIO-SP3 Contract
Holders
CIO-SP3 Small Business
Contract Holders
CIO-CS Contract Holders

35. I am satisfied with the frequency of NITAAC’s broad general communications. (e.g. social media, NITAAC
website information, NITAAC Solution Showcases videos, customer support center announcements)
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

Have not seen any communications

36. The frequency of NITAAC’s communications directed to me are appropriate for my role and help me
satisfy my responsibilities related to use of NITAAC GWACs and/or NITAAC Assisted Acquisitions.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

37. I have seen NITAAC in the following ways. (check all that apply)
Twitter
Facebook
LinkedIn
YouTube
Email
Tradeshows/Events
Trade Publications

38. The NITAAC website...
Response
Is an effective method to
disseminate timely
information to my agency
Is easy to navigate
Provides information for
me to better understand
how to use NITAAC
Acquisitions Solutions,
GWACs and Assisted
Acquisitions
Allows to me to identify
contractors available to
support my agency

39. NITAAC’s social media channels (e.g. Twitter, LinkedIn, YouTube, Facebook) are informative and provide
clear messaging.
Strongly Agree

Disagree

Agree

Strongly Disagree

Neither Agree nor Disagree

I have not seen NITAAC on Social Media

(OMB#: 0925-0648 Exp., date: 05/2021)
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