18 Organizations - Dispute experience

18 Organizations - Dispute experience.docx

Survey of Eligible Users of the National Practitioner Databank

18 Organizations - Dispute experience

OMB: 0915-0366

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OMB Number: 0915-0366; Expiration date: XX/XX/202X


Self-Queriers Survey: Module 18

Number of questions: 7



Experience with the NPDB Dispute Process


Q 18.1. You have indicated that your organization has/had been involved in the NPDB’s Dispute Resolution Process (previously known as Secretarial Review). What kind of report(s) did your organization dispute? (Select all that apply.)


State Licensure Action

Clinical Privileges / Panel Membership Action

Health Plan Other Adjudicated Action (e.g., contract termination)

Professional Society Membership Action

Federal Licensure (including DEA)

Government Administrative Action

Federal or State Exclusion or Debarment

Private Accreditation / Peer Review Organization Action

Judgment or Conviction

Other (Please Explain) ____________


Survey Page Break


Q 18.2. Why did your organization dispute the NPDB report(s)? (Select all that apply.)


Information in the report was incorrect

Report was submitted for reasons other than health care related professional competence or professional conduct of the organization

My organization was treated unfairly by reporter

The action was not reportable to the NPDB

Court advised to go through the NPDB administrative process

Legal counsel advised to dispute

Wrong organization reported

Wrong action included in the report (Please Explain) _______

Other (Please Explain) _______



Survey Page Break


Q 18.3. Before your organization initiated a dispute process with the NPDB, what other actions were taken? (Select all that apply.)


Tried to resolve the issue directly with the entity that submitted the report to the NPDB

Tried to contact the entity but the entity did not respond or refused further communication

Could not engage with the entity that submitted the report because it no longer exists

Hired legal counsel to try to resolve the issue with the entity that submitted the report to the NPDB

Filed a legal case in the Federal court system

Other (Please Explain) _______


Survey Page Break


Q 18.4. Please rate your level of satisfaction with the NPDB’s Disputes Resolution Process (as opposed to the decision that was rendered).


Rating Scale

Very Satisfied / Satisfied / Neither Satisfied Nor Dissatisfied / Dissatisfied / Very Dissatisfied


Survey Page Break


Q 18.5. Based on your organization’s dispute, what happened to the report?


No change was made to the report.

Some of the details in the report regarding the action were changed.

The report was voided. Skip the next question.

Other (please explain) _________


Q 18.6. Did your organization file for re-consideration with the NPDB?


Yes

No


Q 18.7. Why did your organization file for re-consideration with the NPDB? (Select all that apply.)


Had new evidence not submitted previously

Did not agree with NPDB’s decision

Believed other dispute resolution manager would decide differently

Lawyer recommended filing for re-consideration

Court advised to first exhaust all of the NPDB’s administrative processes

Other (Please Explain) ______



Piping logic:


Survey will be directed to Module 19.


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