Attachment F: Submission Emails

CAHPS Health Plan Database Emails To Users
Email #1: Coalition Account Access
Thank you for registering with the CAHPS Health Plan Survey Data Submission System. Your
username and password for accessing the CAHPS Health Plan Survey Data Submission System are
shown below.

User Name: {replace:username}
Password: {replace:pwd}

Log in at https://www.cahpsdatabase.ahrq.gov/hpdss/

If you have not already sent us a list of health plans, please send us a list of health plans that you wish
to include in the coalition report and we will enter the plan names into the Data Submission System. We
will also review the plan list and contact you to discuss their participation status in the CAHPS Health
Plan Survey Database.

Please direct the plans that do not participate in the CAHPS Health Plan Survey Database and are on
your wish list to the online CAHPS Data Submission System.

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

{replace:comments}
Email #2: Sponsor Registration Accepted
Thank you for registering with the CAHPS Health Plan Survey Data Submission System. Your
username and password for accessing the CAHPS Health Plan Survey Data Submission System are
shown below.

{replace:orgname}

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User Name: {replace:username}
Password: {replace:pwd}

Log in at https://www.cahpsdatabase.ahrq.gov/hpdss/

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

Email #3: Sponsor Registration Confirmation
Thank you for confirming your account with the CAHPS Health Plan Survey Data Submission System.

Your username and password for accessing the CAHPS Health Plan Survey Data Submission System
are shown below.

The Plan Information grid will be pre-populated with all the health plans you submitted in the last
submission period, along with their key characteristics. Please review this information to ensure that it
is accurate. You may add new plans, edit existing plans, or delete any plans that are not participating
this year.

Sponsors no longer have to give their vendor the account ID and account password to access your
sponsor account. To grant vendors the ability to assist you in submitting survey information, you only
have to enter the vendor’s email address for each health plan in the plan information table, under the
“Plans” tab. After you have entered the vendor’s email address, the vendor will be granted access to
assist you in the submission process.

{replace:orgname}

User Name: {replace:username}

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Password: {replace:pwd}

Log in at https://www.cahpsdatabase.ahrq.gov/HPDSS/

If your health plan is a member of the Association of Community Affiliated Plans (ACAP), please see
the ACAP Authorization Memo:
https://cahpsdatabase.ahrq.gov/files/HP/2019_ACAP_Authorization_Form.pdf
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

Email #4: Vendor Registration Accepted
Thank you for registering with the CAHPS Health Plan Survey Data Submission System.

Your username and password are shown below.

User Name: {replace:username}
Password: {replace:pwd}

Log in at https://www.cahpsdatabase.ahrq.gov/hpdss/

Once you log in to the Data Submission System, you will only see the health plans that a sponsor has
assigned to you as the vendor. Contact the sponsor if you have questions about the plans assigned to
you.

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

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Email #5: Registration Request Rejected
Your registration request to participate in the CAHPS Health Plan Survey Data Submission System has
been rejected.

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

Email #6: Data Use Agreement Not Received
Sponsor: {replace:sponsorname}

The submission history shows that we have not received the Data Use Agreement (DUA) for the
following plans.

{replace:planname}

Please sign and return the DUA no later than June 28, 2019 or the plan(s) will not be included in the
Health Plan Database.

Fax it to (301) 315-5912 or email it to CAHPSDatabase@westat.com.

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

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Email #7: Questionnaire File Approved
The questionnaire below has been approved. You may now begin to submit data for the health plan(s)
linked to this questionnaire.

Questionnaire File Name: {replace:filename}
Date Received: {replace:datereceived}

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

Email #8: Questionnaire File Rejected
The questionnaire you submitted has been rejected as it does not meet the CAHPS 5.0/5.0H
questionnaire standards.

The survey data for the plans using this questionnaire will not be included in the CAHPS Health Plan
Survey Database.

Questionnaire File Name: {replace:filename}
Date Received: {replace:datereceived}

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

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Email #9: Final Approval Accepted
Congratulations! The following health plan has been accepted in the CAHPS Health Plan Survey
Database.

Health Plan Name: {replace:planname}
Sponsor: {replace:sponsorname}

The results are scheduled to be released in October. We will notify you as soon as they are ready to
view on our Online Reporting System.

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

Email #10: Final Approval Rejected
The CAHPS Database has reviewed the health plan information, questionnaire and data file submitted
for the health plan below and it cannot be accepted in the CAHPS Health Plan Survey Database.

The Health Plan Name: {replace:planname}
Sponsor: {replace:sponsorname}

{replace:comments}

Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

To ensure you receive future updates regarding the CAHPS Health Plan Database, please sign up for
GovDelivery (https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new).

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Email #11: Forgot Password
Your 2019 CAHPS Health Plan Survey Data Submission System Username and Password.
Username = {replace:username}
Password = {replace:pwd}
Log in at https://cahpsdatabase.ahrq.gov/hpdss/
Contact the CAHPS Database if you have any questions.
E-mail: CAHPSDatabase@westat.com
Telephone: 888-808-7108

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