Online Services Customer Satisfaction Survey

Improving Customer Experience (OMB Circular A-11, Section 280 Implementation

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0818 can be found here:

Documents and Forms

Document Name Document Type
Online Services Customer Satisfaction Survey Forsee questions.pdf Other-Survey
Decription of Online Services Customer Satisfaction Survey.docx Decription of Online Services Customer Satisfaction Survey IC Document

Information Collection (IC) Details

IC Title:	Online Services Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			Online Services Customer Satisfaction Survey Forsee questions.pdf		Yes	Yes	Fillable Fileable Signable

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 345,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	345,000	345,000
Annual IC Time Burden (Hours)	57,500	57,500
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Decription of Online Services Customer Satisfaction Survey	Decription of Online Services Customer Satisfaction Survey.docx	09/24/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.