Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCI)

ICR 202002-0925-002

OMB: 0925-0642

Federal Form Document

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Supplementary Document
2020-02-13
Supporting Statement A
2020-02-06
Supplementary Document
2020-02-06
Supplementary Document
2020-02-06
Supporting Statement B
2020-02-06
Justification for No Material/Nonsubstantive Change
2019-05-02
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244987 New
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ICR Details
0925-0642 202002-0925-002
Active 201905-0925-001
HHS/NIH
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCI)
Extension without change of a currently approved collection   No
Regular
Approved without change 03/20/2020
Retrieve Notice of Action (NOA) 02/19/2020
Previous terms continue: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
03/31/2023 36 Months From Approved 05/31/2020
100,800 0 49,500
28,011 0 26,751
0 0 0

Department of Health and Human Services (DHHS), National Institutes of Health (NIH), National Cancer Institute (NCI), seeks to obtain OMB approval to extend the generic clearance to collect qualitative feedback on our service delivery for an additional three (3) years. This generic has provided information about the National Cancer Institute’s customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. It has also allowed feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance provides useful information but it does not yield data that can be generalized to the overall population.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None

Not associated with rulemaking

  84 FR 66209 12/03/2019
85 FR 8309 02/13/2020
Yes

23
IC Title Form No. Form Name
2020 Dietary Primer Assessment and Feedback (NCI) 1 Dietary Primer survey
Technical Assistance Workshop (TAW) – Participant Feedback (NCI) 1 TAW 2020 Survey screenshots
Translational Advances in Cancer Prevention Agent Development Meeting Survey (NCI) 1 Millery Survey
Focus Group Discussion on Barriers to Clinical Trial Participation (NCI) 1 Focus Group Guide on Barriers to CT Participation
CBIIT Service Now Customer Satisfaction Surveys (NCI) 1 ServiceNow Survey
Voice of the Customer (VOC) Surveys for NCI's Cancer.gov and other NCI content (NCI) 1 VOC survey
Implementation Science Consortium in Cancer Survey Form (NCI) 1 ISCC survey form
Physician Data Query (PDQ) Partner Survey (NCI) 1 PDQ Partner survey
Customer Satisfaction Surveys for CBIIT's Newsletter and Intranet (NCI) 1 CBIIT Newsletter and Intranet survey
Explore On Site (EXPOSE) Alumni- Customer Satisfaction Survey (NCI) 1 EXPOSE Alumni Survey
: 2020 Trans-NCI-NIH Conference: International Perspectives on Integrative Medicine for Cancer Prevention and Cancer Patient Management Feedback Survey (NCI) 1 2020 Trans NCI-NIH Conference Feedback survey
Cancer Prevention Fellowship Program (CPFP) Fellows Research Meeting (FRM) Speaker Feedback Form (NCI) 1 FRM Fellows Feedback form
2020 NCI Community Oncology Research Program (NCORP) Virtual Annual Meeting Feedback (NCI) 1 NCORP Meeting Feedback questions
IT Knowledge Survey (NCI) 1, 2, 3, 4, 5 Survey 2 Software ,   Survey 1 Communication and Collaboration Tools ,   Survey 3 Backing up Data ,   Survey 4 Remote Access & Account Management ,   Survey 5 Troubleshooting
Drug Development Topics of Interest to NCI Developmental Therapeutics Program (NCI) 1 DTP Survey
Division of Cancer Control and Population Sciences (DCCPS) Future of Cancer Health Economics Research Conference Feedback (NCI) 1 Cancer Health Economics Survey form
Survey to Assess NCI's Center for Cancer Training (CCT) Trainee Experience (NCI) 1 CCT survey
Customer Satisfaction Survey for CBIIT Town Hall and NCI Orientation. (NCI) 1 CBIIT Town Hall and NCI Orientation survey
Explore On Site (EXPOSE) Pre-and Post- Customer Satisfaction Survey (NCI) 1, 2 EXPOSE post survey ,   EXPOSE pre-survey
Division of Cancer Control and Population Sciences (DCCPS) Fellows Survey (NCI) 1 2020 DCCPS Fellows Survey
Cohort Consortium Webinar Series Survey Form (NCI) 1 Cohort Consortium Webinar Survey Post-Event
Mentored Mock Review – Participant Feedback (NCI) 1 MMR survey
Division of Cancer Control and Population Sciences (DCCPS) Webinar Survey Form (NCI) 1 General DCCPS Webinar Survey form

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 100,800 49,500 0 51,300 0 0
Annual Time Burden (Hours) 28,011 26,751 0 1,260 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is an Extension of a currently approved submission. There are no substantive changes to this submission, however the burden hours have increased by 420 hours. NCI, through various outreach meetings and discussions have increased the visibility of the PRA program. This outreach has led to an increase in requests and is projected to continue as more departments, offices, and centers become aware of the process . This is the difference of the previously approved 8,917 minus the proposed, 9,337. The total number of respondents has increased by 17,100 from 10,000 to 27,100. This increase is to account for the increased survey activities that are planned

$20,532
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Tawanda Abdelmouti 240 276-5530 ta401@nih.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/19/2020


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