Information Analysis Center (CSS)

IAC Customer Satisfaction Survey
The purpose of soliciting your opinions on our contract award process is to discover ways that we can improve the process for
everyone. Your opinions or suggestions matter to us and will allow us to exceed your expectations in the future. Your participation is
voluntary and your responses confidential. This feedback form will take approximately 8 minutes to complete. This data collection is approved under OMB
Control Number 0704-0403 and DoD Report Control Symbol DD-AT&L(AR)2300 that expires 8/31/2016.
AGENCY DISCLOSURE NOTICE: The public reporting burden for this collection of information is estimated to average 8 minutes per response, including the time for reviewing instructions, s earching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the
burden, to the Department of Defense, Washington Headquarters Services, Executive Services Directorate, Directives Division, 4800 Mark Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100 OMB Control Number
0704-0403 and DoD Report Control Symbol DD-AT&L(AR)2300. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of
information if it does not display a currently valid OMB control number. PLEASE DO NOT RETURN YOUR RESPONSE TO THE ABOVE ADDRESS.

List contract number and delivery order number (ex.
FA8075-14-D-0002 Task Order 0002):
Please rate the following based on your experience with the contract award process:

Very Satisfied
Making the initial contact with the DTIC IAC Customer
Support Cell (CSC) or the COR. (TAT Only)
Locating information on the IAC webpage from DTIC Public.
Having the CSC Analyst and COR obtain an understanding
of the Performance Work Statement (PWS) technical
objectives during the In Scope review. (TAT Only)
Learning about potential project issues or risks that could
have delayed your TAT or CAT award. (as communicated by
the COR and CSC analyst)
Submitting your Requirements Package using templates and
instructions.
Overall quality of the effort of the CSC Team Member
assigned to work on your requirements package.(TAT Only)
Clarity, timeliness, and helpfulness of the CSC Team
communications during the requirements package process.
(TAT Only)
Timeliness of the CSC review and approval of the
requirements package. (TAT Only)
Getting changes made and/or resolving issues with the CSC
regarding the established documentation guidelines and
requirements developed between the CSC and AFICA KO.
(TAT Only)
Working with the DTIC Financial Analyst on getting your
MIPR processed and accepted in a timely manner.
Clarity and helpfulness of the AFICA/KD (Offutt AFB)
Contracting Team communications during the RFP,
evaluation, and award process.
Timeliness of the award process. (requirements package
completion to award)
Overall quality of the AFICA/KD Contracting Team.
Compared to other contracts that provide service to your
organization.

Satisfied

Neutral

Dissatisfied

Very
Dissatisfied

NA

FACTORS/RATINGS
Would you use this contract again for future requirements?
Yes
No
Would you recommend this contract to a colleague or others in your organization/community?
Yes
No

Narrative Questions
What other contract vehicles do you use and why? Do not include any Personally Identifiable Information (PII).

How did you find out about this Contract Vehicle? Do not include any Personally Identifiable Information (PII).

What was the easiest part of the process and/or what did you like most about the process? Do not include any Personally Identifiable Information (PII).

What was the most difficult part of the process and/or what did you like least about the process?Do not include any Personally Identifiable Information
(PII).

Do you have any additional comments regarding the Contract process? Do not include any Personally Identifiable Information (PII).
Yes
No
If yes, please provide them below.

Thank you for your participation!