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Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

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OMB: 0925-0648

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ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS Resources for the
NIH Research Community

Offered by the NIH Office of Research Services (ORS)

Office of Research Services (ORS)

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS COMPOSITION:

Office of Research Services
• Located within the Office of Management,
ORS provides services and resources to
NIH researchers that support the efficient
and safe operation of the NIH.

Office of the Director
Program and Employee
Services
Security and Emergency
Response
Scientific Resources

Office of Research Services (ORS)

Scientific Resources (SR)
• Offers services to support the
coordination and management of
scientific and regulatory activities
at NIH.
• Operates in cooperation with the
NIH Office of Intramural Research.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Office of Research Services (ORS)

NIH Library
Occupational Health and Safety
Radiation Safety
Scientific Equipment Services
Veterinary Resources

Medical Arts

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Forecasting Science

Forecasting Science was a collaborative study
between the NIH Library and ORS to identify
research trends and best position NIH’s support
services to meet those needs.
One of the key findings of the study highlighted the
need for greater awareness of ORS services by
IRP Scientists.

ADDITIONAL KEY FINDINGS:
•

Research is increasingly multidisciplinary and collaborative

•

Bioinformatics expertise and
support are crucial

•

Need for level playing field for
accessing services and
technology

•

Regulatory expertise and
support are critical

•

Expanding access to critical
technology is vital

•

“Science” must be the driving
force behind support services

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

NIH Library

Providing access to resources and services to support
the information needs of the intramural research
community

NIH Library

Resources
• The NIH Library provides access to a wide
variety of resources to support intramural
research and information needs.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Journals: over 15,000
scholarly journals

eBooks: 120,000+ scholarly
eBooks online and fully
searchable
Databases: 200 databases
including Micromedex,
UpToDate, PubMed@NIH,
Scopus, & Web of Science
Research Tools: highperformance workstations and
analysis tools

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

NIH Library

Resources
• The NIH Library provides access to a wide
variety of resources to support intramural
research and information needs.
Services
• The NIH Library delivers a range of services
spanning one-on-one consultations and tutorials
to multi-hour training on a variety of biomedical
research topics.

SERVICES
3D Printing
Bibliometrics
Bioinformatics Support
Custom Information Solutions
Data
Editing
Informationist Program
Systematic Reviews
Technology Hub
Training
Translations

NIH Library
Bibliometrics and Portfolio Analysis
• Publication analysis services aiding researchers and
administrators in understanding and evaluating the
citation impact of publications produced by scientists,
grant programs, and institutions at NIH and worldwide.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

SERVICE DETAILS
Consultations on designing and
using bibliometric analyses
Training on bibliometric theory
and techniques
Customized analyses designed
to meet specific customer needs
PUBLICATION ANALYSES
INCLUDE

Measuring productivity
Detecting collaboration
Identifying research topics
Assessing citation impact

NIH Library

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Bibliometrics and Portfolio Analysis

SERVICE DETAILS

• Publication analysis services aiding researchers and
administrators in understanding and evaluating the
citation impact of publications produced by scientists,
grant programs, and institutions at NIH and worldwide.

Support and software to analyze
and interpret high-throughput
data

Bioinformatics Support
• Provides consultations, training, and resources to
further the understanding of the molecular basis of
disease.

Three bioinformatics workstations available for reservation

SUPPORT INCLUDES
Analysis Tools and Databases
Classroom Training
Consultations
One-on-one tutorials
High-Performance Computing

NIH Library

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Bibliometrics and Portfolio Analysis

SERVICE DETAILS

• Publication analysis services aiding researchers and
administrators in understanding and evaluating the
citation impact of publications produced by scientists,
grant programs, and institutions at NIH and worldwide.

The Data Sciences workstation
offers a suite of tools for data
analysis, processing, and
visualization.

Bioinformatics Support

TRAINING AND CLASSES

• Provides consultations, training, and resources to help
further the understanding of the molecular basis of
disease.

Data Services
• Develops training, tools, and services that support data
management throughout the entire data life-cycle.

Data management
Data visualization
Data analysis
R and RStudio
Statistical software support

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

NIH Library Contacts

Ask A Question:
https://www.nihlibrary.nih.gov/services/
ask-question

NIH Library web site:
https://www.nihlibrary.nih.gov

Request a Consultation or Tutorial:
https://www.nihlibrary.nih.gov/services/
consultations-tutorials

NIH Library Information Desk:
(301) 496-1080

Find Your Librarian:
https://www.nihlibrary.nih.gov/services/
find-your-librarian

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Occupational Health and Safety
Ensuring the highest practical degree of safety and
health for employees in all activities of the NIH

Division of Occupational Health and Safety (DOHS)

Biological Safety Cabinet (BSC) Stocking
Program
• Provides many services regarding certification,
maintenance, repair, and decontamination of
biological safety cabinets.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

PROGRAM DETAILS
Class II, Type A2 BSCs

• 4 foot or 6 foot BSCs
available within 3-4 days
following lab clearance
by DOHS
• 3 foot and 5 foot BSCs
will take 6-8 weeks
following lab clearance
by DOHS

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Occupational Health and Safety (DOHS)

Biological Safety Cabinet (BSC) Stocking
Program
• Provides many services regarding certification,
maintenance, repair, and decontamination of
biological safety cabinets.
Integrated Pest Management
• Provides long-term pest management solutions
so that the research, lab environment, and staff
are not compromised.
.

INTEGRATED PEST
MANAGEMENT SERVICES
Traps
Visual Inspections
Staff interviews

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Occupational Health and Safety (DOHS)

Integrated Pest Management
• Provides long-term pest control so that the
research, lab environment, and staff are not
compromised.
Ergonomic Evaluations
• Reduces musculoskeletal disorders through
ergonomic evaluations, including common labrelated techniques.

COMMON ERGONOMIC
EVALUATIONS
Repetitive pipetting

Microscopy
Working at biosafety
cabinets
Working at lab
workbenches
Using a microtome
Micro-manipulation
techniques

DOHS Contacts

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Biological Safety Cabinet Stocking Program
Mark Gibson
Biological Safety Cabinet Stocking Program
Manager gibsomar@ors.od.nih.gov
(301) 496-3457

Ergonomic Evaluations
Daveta Bailey
Ergonomics Program Manager
daveta.bailey@nih.gov
(301) 451-5992

Integrated Pest Management
Trevor Lubbert
Integrated Pest Management Program Manager
lubbertt@ors.od.nih.gov
(301) 451-1484

DOHS web site:
https://www.ors.od.nih.gov/sr/dohs

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Radiation Safety (DRS)
Specialists in radiation safety, regulatory
compliance, and risk management for
biomedical, clinical, and translational
research efforts

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Radiation Safety (DRS)

Training
• Conducts and leads a comprehensive program
of radiation safety classes for all NIH radiation
workers and ancillary staff.
• Register for initial training or refresher training
on the DRS website.

TRAINING TOPICS

Radiation Safety for
Authorized Users
Radiation Safety in the
Laboratory
Radiation Safety for
Irradiator Users
Radiation Safety
Orientation
Radiation Safety for
Clinical Center Nurses

Patient Care and Animal
Personnel X-ray

Division of Radiation Safety (DRS)

Training
• Conducts and leads a comprehensive program
of radiation safety classes for all NIH radiation
workers and ancillary staff.
Policies and Procedures
• Provides up-to-date guidance on a wide range
of radiation safety policies and procedures.
• More information on policies available online.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

GUIDANCE AVAILABLE
Radiation Safety Protocols

Ordering/Receiving/Shipping
Radioactive Materials
General Laboratory
Practices
Equipment Clearances
Contamination Monitoring
Exposure Monitoring
Radioactive Waste
Management

Division of Radiation Safety (DRS)

Contamination Surveys
• Monthly laboratory contamination surveys are
mandatory in all modules where radioactive
material may be used or stored.
• Contact DRS to hire an approved contractor to
perform this service if desired.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

HOLD FOR GRAPHIC

Division of Radiation Safety (DRS)

Contamination Surveys
• Monthly laboratory contamination surveys are
mandatory in all modules where radioactive
material may be used or stored.
Shipping Services
• DRS staff are DOT-trained to perform shipping
services when radioactive materials are sent off
site.
• Contact DRS to arrange for radioactive
materials shipping services.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

DRS Contacts

Radiation Safety Training
Laurenti K. Ngutter
Training Coordinator
drstraining@mail.nih.gov
(301) 496-2255
Radiation Safety Operations
Laurenti K. Ngutter
Chief, Radiation Safety Operations Branch
ngutterl@mail.nih.gov
(301) 594-0958

Laboratory Contamination Surveys
Curtis DeBraux
Project Manager
(301) 496-5774
Shipping Radioactive Materials
Andrew Cabot
Shipping Coordinator
(301) 496-3277
DRS website:
https://drs.ors.od.nih.gov

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Scientific Equipment and
Instrumentation Services (DSEIS)
Your on-campus source for lab equipment – purchase,
rent and maintain

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Scientific Equipment and Instrumentation Services
(DSEIS)

Equipment sales program
• NIH Intramural researchers can purchase
commonly used lab equipment through the NIH
Business System (NBS) Internal Requisition
module.

INVENTORY
Freezers

Thermal cyclers (PCRs)
Centrifuges
Incubators

Microscopes
Spectrophotometers
Microplate readers

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Scientific Equipment and Instrumentation Services
(DSEIS)

Equipment sales program
• NIH Intramural researchers can purchase
commonly used lab equipment through the NIH
Business System (NBS) Internal Requisition
module.
Advantages
• Reduces administrative burden for procurement
and acquisitions.
• Rates are pre-negotiated, usually lower than
GSA.

INVENTORY
Freezers

Thermal cyclers (PCRs)
Centrifuges
Incubators

Microscopes
Spectrophotometers
Microplate readers

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Scientific Equipment and Instrumentation Services
(DSEIS)

Equipment rental program
• Rents over 400 pieces of equipment with
options for short-term rental or rent-to-buy.

INVENTORY
Freezers

Thermal cyclers (PCRs)
Centrifuges
Incubators

Microscopes
Spectrophotometers
Microplate readers

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Scientific Equipment and Instrumentation Services
(DSEIS)

Equipment rental program
• Rents over 400 pieces of equipment with
options for short-term rental or rent-to-buy.
Advantages
• Helps reduce capital investments, property
transactions, and procurement efforts and time.

INVENTORY
Freezers

Thermal cyclers (PCRs)
Centrifuges
Incubators

Microscopes
Spectrophotometers
Microplate readers

Division of Scientific Equipment and Instrumentation Services
(DSEIS)

Equipment rental program
• Rents over 400 pieces of equipment with
options for short-term rental or rent-to-buy.
Advantages
• Helps reduce capital investments, property
transactions, and procurement efforts and time.
NIH FreeStuff Program
• Web-based resource for NIH personnel to
exchange equipment and supplies.
• http://stuff.nih.gov

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Scientific Equipment and Instrumentation Services
(DSEIS)

Laboratory Equipment Maintenance & Repair
• Onsite technicians offer comprehensive, costeffective maintenance services.

MOST FREQUENT
MAINTENANCE REQUESTS

Freezers

• Performs calibrations and inspections, including
scheduled preventive maintenance.

Centrifuges

• Provides service on an as-needed basis or
under a Full-Service and Lab-Wide
Maintenance Agreement.

Incubators

PCRs

Water baths
Shakers/mixers
Balances
Microscopes
Printers

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

DSEIS Contacts

DSEIS web site:
http://dseis.od.nih.gov

NIH FreeStuff Program:
http://stuff.nih.gov

Rental and Sales
Anju Vergheese
Branch Chief
(301) 496-9748
rental@ors.od.nih.gov

Laboratory Equipment
Maintenance and Repair
Jerry Tyus
Branch Chief
(301) 496-4131
DSEIS_repairs@nih.gov

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Veterinary Resources

Excellence in animal care and specialized research
services to support the NIH intramural research mission

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Veterinary Resources (DVR)

Facilities Management
• Manages a major part of all animal facility space
at the NIH, with capabilities in conventional,
SPF and hazard containment environments.
• Can accommodate virtually any animal species
required in biomedical research.

FACILITIES
MANAGEMENT

Animal holding
Animal procurement

Animal transportation
Laboratory Animal
Research Contract (LARC)
Cagewash services

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Veterinary Resources (DVR)

Facilities Management

VETERINARY MEDICINE

• Manages a major part of all animal facility space at
the NIH. Can accommodate virtually any animal
species.

Animal imports & exports

Veterinary Medicine
• Provides daily clinical oversight to facilities.
• Provides surgical and technical support to NIH
researchers.

Non-human primate
quarantine
Pharmacy
Surgery & Radiology
Veterinary care
Nutrition

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Veterinary Resources (DVR)

Facilities Management
• Manages a major part of all animal facility space at
the NIH.

ANIMAL BEHAVIOR AND
WELFARE

Social housing

Veterinary Medicine
• Provides clinical, surgical, and technical support.

Positive reinforcement training

Animal Behavior and Welfare

Behavioral assessment

• Addresses the physical and psychological well being
of all animal species.

Environmental enrichment

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Division of Veterinary Resources (DVR)

Animal Behavior and Welfare
• Addresses the well being of all animal species.

Diagnostic and Research Services
• Provides, manages and evaluates a wide variety of
scientific services in veterinary pathology and
clinical and molecular microbiology.
• Coordinates health screening for NIH animal
facilities
• Contact DVR Diagnostic and Research Services to
schedule a consultation.

DIAGNOSTIC AND
RESEARCH SERVICES
Bacteriology
Health surveillance
Molecular microbiology
Mouse phenotyping

Pathology
Electron microscopy

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

DVR Contacts

Facilities Management
Valerie Harrington
Facility Management Branch Chief
(301) 443-7110
harringv@mail.nih.gov

Animal Behavior and Welfare
Dr. Kelly Rice
Program Coordinator (Acting)
(301) 594-3778
kelly.rice@nih.gov

Veterinary Medicine Branch
Dr. Garry Linton
Veterinary Medicine Branch Chief
(301) 402-0123
lintoncg@mail.nih.gov

Diagnostic and Research Services
Dr. Michael A. Eckhaus
Chief, Diagnostic & Research Services Branch
Chief, Pathology Service
(301) 496-4465
eckhausm@vrp.ncrr.nih.gov

DVR web site:
https://www.ors.od.nih.gov/sr/dvr

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts Branch

NIH’s in-house creative studio offering services
in medical illustration, visual communication,
and production

Medical Arts Branch (Medical Arts)

Medical Illustration
• Scientifically trained
biomedical illustrators

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts Branch (Medical Arts)

Medical Illustration
• Scientifically trained
biomedical illustrators
• Close collaboration with
researchers to create
accurate, compelling
imagery that function
as key components of
journal manuscripts
and presentations

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts Branch (Medical Arts)

Medical Illustration
Capabilities
• Manuscript figures
• Infographics
• Animations
• Journal covers

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts

Graphic Design
• Professionally trained staff
• NIH expertise

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts

Graphic Design Capabilities
• Scientific poster design
• Event poster design
• Publication and report design
• Logos and brand systems
• User interface design
• Exhibit design and
environmental graphic design
(large-format graphics/artwork)

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts

Production
• Scientific poster printing on paper or cloth
• Scanning, mounting, framing, high-resolution
photo prints, more

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Medical Arts Contacts

Medical Arts Customer
Service (M-F, 8:30-5)
(301) 496-3221
Web site:
http://medarts.nih.gov
Illustration
Alan Hoofring
Lead Medical Illustrator
(301) 827-8414
MedicalIllustration@mail.nih.gov

Design
Martha Blalock
Creative Director
(301) 827-8401
design@mail.nih.gov
Production
India Taylor
Production Lead
(301) 827-8427
ExpressServices@mail.nih.gov

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

CREx: The Collaborative Research Exchange
for the NIH Intramural Research Program
NIH.scientist.com

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

CREx is an NIH exclusive online searchable platform
where IRP researchers can locate resources, services,
and external vendor information to support their work
at NIH.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

IRP scientists can easily engage with innovative
resources and technologies using key word searches to
locate services, tools, and equipment across the NIH.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Smarter sourcing from external vendors and a built in
customer review module allows CREx users to benefit
from their NIH colleagues’ expertise.

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

CREx Contacts

Dr. Lakshmi Darbha
lakshmi.darbha@nih.gov
(240) 760-6061

CREx website
https://nih.scientist.com

Christin Olsen
christin@scientist.com

CREx Office Hours @ NIH Library
Tuesdays, 11:00 am – 1:00 pm
Wednesdays, 11:00 am – 1:00 pm

Office of Research Services (ORS)

ORS SR Maximizing Value
OMB #0925-0648
Exp. Date: 05/31/2021

Office of Research Services:
Supporting Research,
Maximizing Value


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