Key Informant interview

Appendix F
Think Cultural Health (TCH) Key Informant Interview Protocol

Form Approved
OMB No. 0990-0407
Exp. Date XX/XX/20XX

Good (morning/afternoon)___________! Thank you for your availability and willingness to participate in
this interview. The United States Department of Health and Human Services, Office of Minority Health is
interested in learning about the experience of users who have completed {e-learning program or eresource name} on the Think Cultural Health website. You have been selected because you have
expressed interest in being contacted about your experience using this e-learning program/e-resource.
My name again is ________. I work with SRA International, and we are completing these interviews on
behalf of the Office of Minority Health. My partner _____ will be taking notes from our discussion. We
would also like to audio record this interview to ensure that we obtain all the information as accurately
as possible, and capture any important information that we might miss in our notes. May we have your
permission to audio record this interview? The information we collect from you today will only be
accessible to the HHS Office of Minority Health, and any information that is shared will be reported as a
summary without your identifying information included. Do you have any questions?
Great! Let’s begin the interview! First, we would like to ask you about the work you are currently doing.
1. What is your current position title within your organization?
2. What are your major responsibilities in this position?
Now, let’s talk more about your experiences with the {e-learning program or e-resource name}.
1. What motivated you to complete/use {e-learning program or e-resource name}?
2. Approximately, how long did it take you to complete each Course/Unit of the {e-learning
program or e-resource name}?
3. How was the information provided in each Course/Unit of the {e-learning program or e-resource
name} relevant to your current work?
4. How have you applied the information in the Courses/Units of the {e-learning program or eresource name} to the work that you do?
5. How has completing each Course/Unit of the {e-learning program or e-resource name} changed
the way you {Course/Unit topic(s) objectives}?
6. How has your attitude about {Course/Unit topic(s)} changed because you completed Unit _?
7. What additional information would make the {e-learning program or e-resource name} more
applicable to the work you do?
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control
number. The valid OMB control number for this information collection is 0990-0407. The time required to complete this information collection is estimated to
average 60 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the
information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S.
Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 336-E, Washington D.C. 20201, Attention: PRA Reports
Clearance Officer

Appendix F
Think Cultural Health (TCH) Key Informant Interview Protocol
8. In the past six months, what information from the {e-learning program or e-resource name}
have you looked at again to help you in your daily work?
9. How could the information provided in the {e-learning program or e-resource name} be more
helpful to you?
Great! Now, I want to talk to you about some of the features of on the {e-learning program or eresource name}.
10. What was it like taking a training on {Course/Unit topic(s)} online?
11. What were your overall impressions of the various Case Studies used in {e-learning program or
e-resource name}?
12. What other features in the {e-learning program or e-resource name} did you like?
13. What other features in the {e-learning program or e-resource name} did you not like?
14. In what ways could we improve how the content in the {e-learning program or e-resource name}
was visually presented?
Thank you! We are almost done! We just have a few more questions about the website and your
experience using and navigating the site.
15. What about the website for {e-learning program or e-resource name} did you like?
16. What about the website for {e-learning program or e-resource name} did you not like?
17. How was your experience registering for the {e-learning program or e-resource name}?
PROBES: Did you feel the registration questionnaire was too long or too short?
How did you feel about the password requirements? How easy or difficult was it for you
to log in at a later time?
18. How was your experience navigating through the {e-learning program or e-resource name}?
PROBES: How easy was it for you to navigate from one page to another?
19. Did you take the {e-learning program or e-resource name} a device other than a computer or
laptop?
PROBES: If yes, what kind of device did you use? (E.g., tablet, smartphone?) How did
the site look?
20. Overall, what would you say to others (for example, your coworkers) about the {e-learning
program or e-resource name}?

Appendix F
Think Cultural Health (TCH) Key Informant Interview Protocol
21. Who else do you think would benefit from the {e-learning program or e-resource name}?
22. What additional comments do you have about the {e-learning program or e-resource name}?
Thank you so much for your time and participation. We have learned a great deal from you today.
23. Before we end, is there anything else that we have not asked you about that you would like to
share?
We appreciate you sharing your experience with {e-learning program or e-resource name} on Think
Cultural Health. Your feedback will help us in understanding how the content of this e-learning
program/e-resource is used. Thank you again for your participation and please do not hesitate to
contact us with any further comments or questions you may have.