RCS Screens (current)

Registration and Customer Support (RCS) Screen Package

Table of Contents
Registration and Customer Support (RCS) Screen Package .......................................................................... 1
1.

USERSRCH- User Search Bar.................................................................................................................. 4

2.

RUACT- Retrieve User Account ............................................................................................................. 4

3.

Create Account...................................................................................................................................... 5
3.1

CAVI- Create Account – Verify Address ........................................................................................ 5

3.2

CATOS - Printable version of Terms and Conditions ..................................................................... 6

3.3

Create Account – Need External Verification- EXTOS ................................................................... 7

3.4

YWES - Do You Want Extra Security.............................................................................................. 7

3.5

ENROLLC -Successful Enrollment Confirmation - Handed or Mailed (Formerly SEESE) ............... 8

3.6

ENROLLC - Successful Enrollment Confirmation -Extra Security Code Mailed (Formerly SEESM) 8

3.7
ENROLLC- Successful Enrollment Confirmation - Only Standard Security received because
address did not verify (Formerly SUES) .................................................................................................... 9
3.8

ENMAIL Standard Enrollment – activation code mailed ............................................................... 9

3.9
ENMAIL- Standard enrollment - activation code mailed - refused the Identity Services Provider
check 10
4.

Account Management Screen In person ............................................................................................ 11
4.1

Account Management Screen – On Phone ................................................................................. 12

4.2

Account Management Screen- Before the Send Security Code On Phone ................................ 13

4.2 Email Temporary Password on Phone .............................................................................................. 13
5.

6.

7.

Add Extra Security ............................................................................................................................... 14
5.1

AXSEAC Add Extra Security to Existing Account.......................................................................... 14

5.2

AXSEAD - Add extra Security Enter Address ............................................................................... 14

5.3

AXSNEV-Add Extra Security Need External Verification ............................................................. 15

5.4

CAES - Cannot Add Extra Security ............................................................................................... 15

5.5

CAES- Cannot Add Extra Security ................................................................................................ 16

5.6

CUCM - Confirmation - Upgrade Code Mailed............................................................................ 16

5.7

CESA -Confirmation- Extra Security Added; upgrade code received in office ............................ 17

Remove Extra Security ........................................................................................................................ 18
6.1

REMEXSEC -Remove Extra Security (in person) .......................................................................... 18

6.2

ACMGMT Screen – Remove Extra Security Successful ............................................................... 18

6.3

RXSEAD -Remove Extra Security - Enter Address........................................................................ 19

6.4

RXSNEV -Remove Extra Security - Need External Verification .................................................... 19

6.5

RXSER-Remove Extra Security – External Verification Failed ..................................................... 20

Get Reset Code.................................................................................................................................... 21
7.1

L23AVIP - Level 2 or 3 Address Verification In Person ................................................................ 21

7.2

RCPC -Reset Code Print Confirmation (Reset Code) in Person ................................................... 22

7.3

IPL3FXV – LOA 2or 3 Failed External Verification in person ....................................................... 22

7.4

L23AVP -L2 or L3 Address Verification (Reset code) on Phone .................................................. 23

7.5

L23AVCP -Level 2 or 3 Address Verification Confirmation (Reset Code) .................................... 24

7.6

CVCA- Cannot Verify Customer Address (Reset Code) On Phone .............................................. 24

7.7

CVCA -Cannot Verify Customer Address (Reset Code) On Phone .............................................. 25

8.

Change Email – CEML .......................................................................................................................... 25

9.

Get Temporary Password.................................................................................................................... 26
9.1

L23AVIP- Level 2 or 3 Address Verification (Temporary Password) In Person ........................... 26

9.2

RCPC - Temporary Password Print Confirmation (Temporary Password) In Person .................. 27

9.3
IPL3FXV - LOA2 or 3 Failed External Verification In Person Dynamic View- Mailing Temporary
Password - Password Mailed .................................................................................................................. 27
9.4

L23AVP-Level 2 or 3 Address Verification (Temporary Password) On Phone Dynamic View..... 28

9.5

L23AVCP - Level 2 or 3 Address Verification Confirmation (Temporary Password) on Phone ... 28

9.6

CVCA- Cannot Verify Customer Address ..................................................................................... 29

9.7

CVCA - Cannot Verify Customer Address .................................................................................... 29

10.

Cancel Account- Confirmation-CACM ............................................................................................. 30

11.

Block Account – Confirmation ........................................................................................................ 30

12.

THIST -Transaction History .............................................................................................................. 31

1.

USERSRCH- User Search Bar

2.

RUACT- Retrieve User Account

3.

Create Account

3.1

CAVI- Create Account – Verify Address

3.2

CATOS - Printable version of Terms and Conditions

3.3

Create Account – Need External Verification- EXTOS

3.4

YWES - Do You Want Extra Security

NOTE: Throughout this packet, several screens with the same screen name, such as ENROLLC, but
different narrative descriptions, indicate dynamic variations of one screen in the RCS code.

3.5
ENROLLC -Successful Enrollment Confirmation - Handed or Mailed (Formerly
SEESE)

3.6
ENROLLC - Successful Enrollment Confirmation -Extra Security Code Mailed
(Formerly SEESM)

3.7
ENROLLC- Successful Enrollment Confirmation - Only Standard Security received
because address did not verify (Formerly SUES)

3.8

ENMAIL Standard Enrollment – activation code mailed

3.9
ENMAIL- Standard enrollment - activation code mailed - refused the Identity
Services Provider check

4.

Account Management Screen In person

NOTE: The Account Summary screen has many variations, depending on the status of the account. Not
all variations are shown here, but the main buttons for interacting with this screen are shown below.

4.1

Account Management Screen – On Phone

The customer’s account has extra security

4.2

Account Management Screen- Before the Send Security Code On Phone

The customer has one or more second factors registered. When the customer successfully completes
the Send Security Code process, all appropriate buttons will be enabled.

4.2 Email Temporary Password on Phone

5.

Add Extra Security

5.1

AXSEAC Add Extra Security to Existing Account

5.2

AXSEAD - Add extra Security Enter Address

5.3

AXSNEV-Add Extra Security Need External Verification

5.4

CAES - Cannot Add Extra Security

Dynamic view- when the internal address match failed, the customer permitted external address
matching but that failed too. This screen is part of an unsuccessful attempt to add extra security to an
existing account.

5.5

CAES- Cannot Add Extra Security

Dynamic View: The internal address match failed, and the customer refused external address matching.

5.6

CUCM - Confirmation - Upgrade Code Mailed

5.7

CESA -Confirmation- Extra Security Added; upgrade code received in office

6.

Remove Extra Security

6.1

REMEXSEC -Remove Extra Security (in person)

6.2

ACMGMT Screen – Remove Extra Security Successful

A green banner on the ACMGMT page “Extra Security has been removed from this account”

6.3

RXSEAD -Remove Extra Security - Enter Address

6.4

RXSNEV -Remove Extra Security - Need External Verification

6.5

RXSER-Remove Extra Security – External Verification Failed

6.6

RXSER - Associated Screen Remove Extra Security – External Verification Refused

7.

Get Reset Code

7.1

L23AVIP - Level 2 or 3 Address Verification In Person

7.2

RCPC -Reset Code Print Confirmation (Reset Code) in Person

7.3

IPL3FXV – LOA 2or 3 Failed External Verification in person

7.4

L23AVP -L2 or L3 Address Verification (Reset code) on Phone

7.5

L23AVCP -Level 2 or 3 Address Verification Confirmation (Reset Code)

Note: If the Internal address verification is not successful and the customer allows sharing information
with identity service provider (on the RXSNEV screen, 6.4 above)

7.6

CVCA- Cannot Verify Customer Address (Reset Code) On Phone

Dynamic view– External Verification Failed (Reset Code)

7.7

CVCA -Cannot Verify Customer Address (Reset Code) On Phone

Dynamic view: – External Verification Refused

8.

Change Email – CEML

9.

Get Temporary Password

9.1

L23AVIP- Level 2 or 3 Address Verification (Temporary Password) In Person

9.2

RCPC - Temporary Password Print Confirmation (Temporary Password) In Person

Dynamic View

9.3
IPL3FXV - LOA2 or 3 Failed External Verification In Person Dynamic View- Mailing
Temporary Password - Password Mailed

9.4
L23AVP-Level 2 or 3 Address Verification (Temporary Password) On Phone
Dynamic View

9.5
L23AVCP - Level 2 or 3 Address Verification Confirmation (Temporary Password)
on Phone
Dynamic View- Mailing Temporary Password

Note: If the Internal address verification is not successful and the customer allows sharing information
with identity service provider (on the RXSNEV screen, 6.4 above)

9.6

CVCA- Cannot Verify Customer Address

Dynamic view: External Verification Failed (Temporary Password)

9.7

CVCA - Cannot Verify Customer Address

Dynamic view– External Verification Refused (Temporary Password)

10.

Cancel Account- Confirmation-CACM

11.

Block Account – Confirmation

12.

THIST -Transaction History