Form 30723 Q_Nrc_Web_Browse_20170421

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Overview

MQ V3_Go Live 7.1.16
Current CQs
CQs (4-24-17)

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Sheet 1: MQ V3_Go Live 7.1.16

Model Name		U.S. NRC Satisfaction Survey V3					Red & Strike-Through: Delete
Model ID		o0cFM4JgE05kFhYVVYwsIA4C					Underlined & Italicized: Re-order
Partitioned		NO PARTITIONING					Pink: Addition
Date		7/1/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	20	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	23	Return	How likely are you to return to this site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	21	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	22	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	24	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Trust (1=Strongly Disagree, 10=Strongly Agree)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				25	Trust	I trust the information on this web site.
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
10	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
11	Site Information - Understandable	Please rate how understandable this site’s information is.
12	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
13	Online Transparency - Discloses	Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing.
14	Online Transparency - Quick	Please rate how quickly Nuclear Regulatory Commission information is made available on this website.
15	Online Transparency - Access	Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website.
		Search (1=Poor, 10=Excellent, Don't Know)
16	Search - Relevance	Please rate the relevance of search results on this site.
17	Search - Organization	Please rate the organization of search results on this site.
18	Search - Selection Help	Please rate how well the search results help you decide what to select.
19	Search - Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 2: Current CQs

Model Name	U.S. NRC Satisfaction Survey V3					Red & Strike-Through: Delete
Model ID	o0cFM4JgE05kFhYVVYwsIA4C					Underlined & Italicized: Re-order
Partitioned	NO PARTITIONING					Pink: Addition
Date	7/1/2016					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
BAN6799Q001			How frequently do you visit this site?	First time		Y	Dropdown (Select-one)		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
BAN6799Q002			Which role/affiliation best describes you?	NRC licensee		Y	Dropdown (Select-one)	Skip Logic Group	Role
				State or local government				Randomize
				International regulatory community
				Public interest group
				NRC employee/contractor
				Other federal employee
				Nuclear industry
				Member of the public
				News media
				Congress
				Researcher
				Consultant
				Student
				Teacher
				Other	A			Anchor Answer Choice
BAN6799Q003		A	If you answered "Other" above, what other role best describes you?			N	Text area, no char limit	Skip Logic Group	Other role
BAN6799Q004			For which of the following reasons did you visit the site today? (Please select all that apply.)	Learn about NRC		Y	Checkbox One Up Vertical	Skip Logic Group	Reason
				Read event reports				Randomize
				Research about nuclear reactors
				Find information on nuclear materials
				Research information on radioactive waste
				Find out about public involvement/meetings
				Learn about current rulemakings
				Report a safety concern
				Learn about emergency preparedness
				Know about radiation protection
				Find employment at NRC
				Contact NRC
				Get information on license fees
				Download NRC forms
				Electronically submit documents
				News and info
				Find out what's new on the website
				Find 10CFR information
				Research or review current regulatory requirements, regulations and rules
				Find or download NUREG reports
				Obtain inspection reports
				Find a specific document
				Other	A			Anchor Answer Choice
BAN6799Q005		A	What is your other primary reason for visiting the site?			N	Text area, no char limit	Skip Logic Group	Other Primary Reason
JIB0159058			Did you visit the Reactor Oversight Process (ROP) section of the site today?	Yes, I only or mainly visited the ROP section	A, B	Y	Radio Button One Up Vertical	Skip Logic Group	Visited ROP
				Yes, I visited the ROP section along with other areas of the site	A, B
				No, I did not visit the ROP section
				Not sure
JIB0159059		A	How useful was the Reactor Oversight Process section?	1 = Not at all useful		Y	Scale, horizontal, with DK	Skip Logic Group	ROP Useful
				2
				3
				4
				Very useful = 5
				Don't know
JIB0159060		B	How could the NRC improve the Reactor Oversight Process section?			N	Text area, no char limit	Skip Logic Group	ROP Improvement
BAN6799Q006			Did you find what you were looking for?	Yes		Y	Radio Button One Up Vertical	Skip Logic Group	Did you find
				No	F, C
				Partially	F, C
BAN6799Q007		F	What were you looking for? Please be brief and specific.			N	Text area, no char limit	Skip Logic Group	OE_Unable
BAN6799Q008		C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specific report/document.		N	Radio Button One Up Vertical	Skip Logic Group	Unable Report
				The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
				I was not sure where the report/document is located on the site
				I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)
				Other, please specify:	G
BAN6799Q009		G	What other reason were you unable to obtain a specific report/document?			N	Text area, no char limit	Skip Logic Group	Other_Unable Report
BAN6799Q010			What source brought you to our site?	Past experience/familiarity with the site		Y	Dropdown (Select-one)	Skip Logic Group	Source
				Search engine
				NRC Blog, NRC Tweet, NRC YouTube Channel, etc.	L
				Other government site
				Site bookmarked
				Referral
				Printed materials
				Media/news story
				Other	J
BAN6799Q011		J	What other source brought you to our site?			N	Text area, no char limit	Skip Logic Group	Other Source
BAN6799Q012		L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time		Y	Dropdown (Select-one)	Skip Logic Group	NRC SM Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
BAN6799Q013			The NRC website has two different search features. Which search feature(s) did you use during your visit today?	I used the general site search feature	K	Y	Dropdown (Select-one)	Skip Logic Group	Search Used
				I used the ADAMS search feature	L
				I used both the general site and ADAMS search features	K,L
				I did not use either
				Don't recall
BAN6799Q014		K	Please tell us about your experience with the general site search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted		Y	Checkbox, one-up vertical	Skip Logic Group	General Search Experience
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue	KK
			MUTUALLY EXCLUSIVE	Search results were helpful
BAN6799Q015		KK	Please tell us about the search issue you experienced.			N	Text area, no char limit	Skip Logic Group	OE_General Search Exp
BAN6799Q017		L	Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted		Y	Checkbox, one-up vertical	Skip Logic Group	ADAMS Search Experience
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue	LL
			MUTUALLY EXCLUSIVE	Search results were helpful
BAN6799Q018		LL	Please tell us about the ADAMS search issue you experienced.			N	Text area, no char limit	Skip Logic Group	OE_ADAMS search issue
BAN6799Q020			What other information would you like to see on the NRC site? (Please specify)			N	Text area, no char limit		Other info wanted
BAN6799Q021			If you could make one improvement to the site, what would it be?	No improvements are necessary		Y	Dropdown (Select-one)	Skip Logic Group	One Improvement
				Improve the ADAMS search engine
				Improve the regular or advance search feature
				Have better search criteria
				Provide better search results
				Improve the direct links, make them more intuitive
				Enhance the navigation of the site, make it more user friendly
				Make available more detailed information
				Make the terminology more understandable
				Update information more frequently
				Provide better 10CFR information
				Provide more documents, specific documents
				Offer older NUREGs, regulatory reports, guidelines, rules and regulations
				Supply all documents electronically or in PDF format
				Have a better site organization, better site map
				Other	A
BAN6799Q022		A	What other improvements would you make to this site?			N	Text area, no char limit	Skip Logic Group	Other Improvements
BAN6799Q023			Do you have any other comments about our site? (Please specify)			N	Text area, no char limit		Other comments about site

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Sheet 3: CQs (4-24-17)

Model Name	U.S. NRC Satisfaction Survey V3					Red & Strike-Through: Delete
Model ID	o0cFM4JgE05kFhYVVYwsIA4C					Underlined & Italicized: Re-order
Partitioned	NO PARTITIONING					Pink: Addition
Date	7/1/2016					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
BAN6799Q001			How frequently do you visit this site?	First time		Y	Dropdown (Select-one)		Visit Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
BAN6799Q002			Which role/affiliation best describes you?	NRC licensee		Y	Dropdown (Select-one)	Skip Logic Group	Role
				State or local government				Randomize
				International regulatory community
				Public interest group
				NRC employee/contractor
				Other federal employee
				Nuclear industry
				Member of the public
				News media
				Congress
				Researcher
				Consultant
				Student
				Teacher
				Other	A			Anchor Answer Choice
BAN6799Q003		A	If you answered "Other" above, what other role best describes you?			N	Text area, no char limit	Skip Logic Group	Other role
BAN6799Q004			For which of the following reasons did you visit the site today? (Please select all that apply.)	Learn about NRC		Y	Checkbox One Up Vertical	Skip Logic Group	Reason
				Read event reports				Randomize
				Research about nuclear reactors
				Find information on nuclear materials
				Research information on radioactive waste
				Find out about public involvement/meetings
				Learn about current rulemakings
				Report a safety concern
				Learn about emergency preparedness
				Know about radiation protection
				Find employment at NRC
				Contact NRC
				Get information on license fees
				Download NRC forms
				Electronically submit documents
				News and info
				Find out what's new on the website
				Find 10CFR information
				Research or review current regulatory requirements, regulations and rules
				Find or download NUREG reports
				Obtain inspection reports
				Find a specific document
				Other	A			Anchor Answer Choice
BAN6799Q005		A	What is your other primary reason for visiting the site?			N	Text area, no char limit	Skip Logic Group	Other Primary Reason
			Did you visit the Reactor Oversight Process (ROP) section of the site today?	Yes, I only or mainly visited the ROP section	A, B	Y	Radio Button One Up Vertical	Skip Logic Group	Visited ROP
				Yes, I visited the ROP section along with other areas of the site	A, B
				No, I did not visit the ROP section
				Not sure
		A	How useful was the Reactor Oversight Process section?	1 = Not at all useful		Y	Scale, horizontal, with DK	Skip Logic Group	ROP Useful
				2
				3
				4
				Very useful = 5
				Don't know
		B	How could the NRC improve the Reactor Oversight Process section?			N	Text area, no char limit	Skip Logic Group	ROP Improvement
BAN6799Q006			Did you find what you were looking for?	Yes		Y	Radio Button One Up Vertical	Skip Logic Group	Did you find
				No	F, C
				Partially	F, C
BAN6799Q007		F	What were you looking for? Please be brief and specific.			N	Text area, no char limit	Skip Logic Group	OE_Unable
BAN6799Q008		C	If you were unable to obtain a specific report/document, which of the following best describes why:	I was not looking for a specific report/document.		N	Radio Button One Up Vertical	Skip Logic Group	Unable Report
				The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
				I was not sure where the report/document is located on the site
				I had a technical issue when trying to access the report/document (e.g. File would not open, pages to access document would not load, etc.)
				Other, please specify:	G
BAN6799Q009		G	What other reason were you unable to obtain a specific report/document?			N	Text area, no char limit	Skip Logic Group	Other_Unable Report
BAN6799Q010			What source brought you to our site?	Past experience/familiarity with the site		Y	Dropdown (Select-one)	Skip Logic Group	Source
				Search engine
				NRC Blog, NRC Tweet, NRC YouTube Channel, etc.	L
				Other government site
				Site bookmarked
				Referral
				Printed materials
				Media/news story
				Other	J
BAN6799Q011		J	What other source brought you to our site?			N	Text area, no char limit	Skip Logic Group	Other Source
BAN6799Q012		L	How often do you get information about the Nuclear Regulatory Commission from NRC social media sites?	First time		Y	Dropdown (Select-one)	Skip Logic Group	NRC SM Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
BAN6799Q013			The NRC website has two different search features. Which search feature(s) did you use during your visit today?	I used the general site search feature	K, K1	Y	Dropdown (Select-one)	Skip Logic Group	Search Used
				I used the ADAMS search feature	L, L1
				I used both the general site and ADAMS search features	K, K1,L, L1
				I did not use either
				Don't recall
BAN6799Q014		K	Please tell us about your experience with the general site search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted		Y	Checkbox, one-up vertical	Skip Logic Group	General Search Experience
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue	KK
			MUTUALLY EXCLUSIVE	Search results were helpful
BAN6799Q015		KK	Please tell us about the search issue you experienced.			N	Text area, no char limit	Skip Logic Group	OE_General Search Exp
BAN6799Q016		K1	If you could make one improvement to the search feature, which of the following would you make:	Narrow results by a specific date		Y	Radio Button, one-up vertical	Skip Logic Group	General_One improvement
				Sort results by the most popular to least popular
				Narrow by searching within the first set of results I receive
				Search by document type, pdf, .wav., etc.
				Other improvement suggestion
BAN6799Q017		L	Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted		Y	Checkbox, one-up vertical	Skip Logic Group	ADAMS Search Experience
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue	LL
			MUTUALLY EXCLUSIVE	Search results were helpful
BAN6799Q018		LL	Please tell us about the ADAMS search issue you experienced.			N	Text area, no char limit	Skip Logic Group	OE_ADAMS search issue
BAN6799Q019		L1	If you could make one improvement to the ADAMS search feature, which of the following would you make:	Narrow results by a specific date		Y	Radio Button, one-up vertical	Skip Logic Group	ADAMS_One Improvement
				Sort results by the most popular to least popular
				Narrow by searching within the first set of results I receive
				Search by document type, pdf, .wav., etc.
				Other improvement suggestion
BAN6799Q020			What other information would you like to see on the NRC site? (Please specify)			N	Text area, no char limit		Other info wanted
BAN6799Q021			If you could make one improvement to the site, what would it be?	No improvements are necessary		Y	Dropdown (Select-one)	Skip Logic Group	One Improvement
				Improve the ADAMS search engine
				Improve the regular or advance search feature
				Have better search criteria
				Provide better search results
				Improve the direct links, make them more intuitive
				Enhance the navigation of the site, make it more user friendly
				Make available more detailed information
				Make the terminology more understandable
				Update information more frequently
				Provide better 10CFR information
				Provide more documents, specific documents
				Offer older NUREGs, regulatory reports, guidelines, rules and regulations
				Supply all documents electronically or in PDF format
				Have a better site organization, better site map
				Other	A
BAN6799Q022		A	What other improvements would you make to this site?			N	Text area, no char limit	Skip Logic Group	Other Improvements
BAN6799Q023			Do you have any other comments about our site? (Please specify)			N	Text area, no char limit		Other comments about site