30681 Q_USCISSPv2_Web_Browse_20180813_DOT
E-Government Website Customer Satisfaction Surveys
Q_USCISSPv2_Web_Browse_20180813_DOT.xlsx
Mapping and Questionnaire Documents IA 30681 A4 (CIS)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts (SP)
Current CQs
Current CQs (SP)
CQs (8-13-18)
CQs (SP) (8-13-18)
CQs (5-18-18)
CQs (SP) (5-18-18)
CQs (3-15-18)
CQs (SP) (3-15-18)
CQs (5-26-16)
Overview
Model QstsModel Qsts (SP)
Current CQs
Current CQs (SP)
CQs (8-13-18)
CQs (SP) (8-13-18)
CQs (5-18-18)
CQs (SP) (5-18-18)
CQs (3-15-18)
CQs (SP) (3-15-18)
CQs (5-26-16)
Sheet 1: Model Qsts
| Model Name: USCIS Spanish v2 | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C | 
|
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| Model ID: Ao8FJw0coZZk5RsUtNNw5g4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | ||||||
| Partitioned: YES 2MQ | Pink: Addition | |||||||
| Date: 11/5/2015 | Blue: Reword | |||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to this site? | |||
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
| Look and Feel - Readability | Please rate the readability of the pages on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend | How likely are you to recommend this site to someone else? | |||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| Site Performance - Loading | Please rate how quickly pages load on this site. | Primary Resource | How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship? | |||||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | |||||||
| Site Performance - Completeness | Please rate how completely the page content loads on this site. | |||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Navigation - Organized | Please rate how well the site is organized. | |||||||
| Navigation - Options | Please rate the options available for navigating this site. | |||||||
| Navigation - Layout | Please rate how well the site layout helps you find what you need. | |||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | |||||||
| Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | |||||||
| Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | |||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | |||||||
| Site Information - Understandable | Please rate how understandable this site’s information is. | |||||||
| Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | |||||||
Sheet 2: Model Qsts (SP)
| Model Name: USCIS Spanish v2 (SP) | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
||||||
| Model ID: kwkt0dtoAwpIghIMZ1dcRw4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | ||||||
| Partitioned: YES 2MQ | Pink: Addition | |||||||
| Date: 11/5/2015 | Blue: Reword | |||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Apariencia y Aspecto Visual (1=Pobre, 10=Excelente, No sabe) | Satisfacción | Regreso (1=Bien poco probable, 10=Muy probable) | ||||||
| Apariencia y Aspecto Visual - Atractivo | Por favor, evalúe el atractivo visual de este sitio. | Satisfacción - General | ¿Cuál es en términos generales su nivel de satisfacción con este sitio? (1=Muy poco satisfecho, 10=Muy satisfecho) | Regreso | ¿Cuán probable es que usted regrese hasta este sitio? | |||
| Apariencia y Aspecto Visual - Balance | Por favor, evalúe el balance entre arte gráfico y texto en este sitio. | Satisfacción - Expectativas | ¿Cuán bien llena este sitio sus expectativas? (1=Se queda corto, 10=Excede) | Recomendación (1=Bien poco probable, 10=Muy probable) | ||||
| Apariencia y Aspecto Visual - Legibilidad | Por favor, evalúe cuán legibles son las páginas de este sitio. | Satisfacción - Idoniedad | ¿Cómo compara este sitio a su idea de un sitio web ideal? (1=No muy cerca, 10=Muy cerca) | Recomendación | ¿Cuán probable es que usted recomiende este sitio? | |||
| Desempeño del sitio (1=Pobre, 10=Excelente, No sabe) | Fuente Primaria (1=Bien poco probable, 10=Muy probable) | |||||||
| Efectividad del Sitio – Descargo de Páginas | Por favor, evalúe cuán rápido abren las páginas en este sitio. | Recurso Primario | ¿Cuán probable es que usted utilice este sitio como fuente primaria de información acerca de inmigración y ciudadanía? | |||||
| Efectividad del Sitio – Consistencia | Por favor, evalúe la consistencia de la rapidez de página a página en este sitio. | |||||||
| Efectividad del Sitio - Información Completa | Por favor, evalúe cuán completamente abre el contenido de la página en este sitio. | |||||||
| Navegación (1=Pobre, 10=Excelente, No sabe) | ||||||||
| Navegación – Organizada | Por favor, evalúe cuán organizado está el sitio. | |||||||
| Navegación –Opciones | Por favor, evalúe las opciones disponibles para navegar en este sitio. | |||||||
| Navegación – Distribución | Por favor, evalúe cuánto le ayuda la distribución del sitio a encontrar lo que necesita. | |||||||
| Búsqueda de información (1=Pobre, 10=Excelente, No sabe). | ||||||||
| Búsqueda de Información - Orden | Por favor, evalúe la habilidad de este sitio para clasificar la información por criterios importantes para usted. | |||||||
| Navegación – Reducción | Por favor, evalúe la habilidad de este sitio para reducir las opciones para encontrar la información que usted busca. | |||||||
| Búsqueda de Información - Características | Por favor, evalúe cuánto le ayudan las características de este sitio a encontrar la información que necesita. | |||||||
| Información en el sitio (1=Pobre, 10=Excelente, No sabe) | ||||||||
| Información del Sitio - Minuciosa | Por favor, evalúe cuán minuciosa es la información en este sitio. | |||||||
| Información del Sitio - Minuciosa | Por favor, evalúe cuán entendible es la información en este sitio. | |||||||
| Información del Sitio - Preguntas | Por favor, evalúe cuán efectivamente la información en este sitio provee respuestas a sus preguntas. | |||||||
Sheet 3: Current CQs
| Model Name: USCIS Spanish v2 | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: Ao8FJw0coZZk5RsUtNNw5g4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 7/31/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| KMJ6516Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| KMJ6516Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
| News | |||||||||
| Citizenship | |||||||||
| Green card | |||||||||
| Tools | |||||||||
| Laws | |||||||||
| Services | |||||||||
| Events | |||||||||
| Other Services | |||||||||
| Other | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Check my case status | B | ||||||||
| Working in the USA | Randomize | ||||||||
| Find citizenship information | E | ||||||||
| Research green card information | C | ||||||||
| Find form(s) | D | ||||||||
| Download form(s) | D | ||||||||
| Create an account | |||||||||
| Find/check filing fees | |||||||||
| Research immigration laws | |||||||||
| Read latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | Anchor Answer Choice | |||||||
| KMJ6516Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| KMJ6516Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
| Sign in to my account | |||||||||
| Change my address on file | |||||||||
| Get automatic updates about my case | |||||||||
| Ask questions about my case | |||||||||
| See office case processing times | |||||||||
| Other | |||||||||
| KMJ6516Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
| Remove conditions on my green card | |||||||||
| Renew or replace my green card | |||||||||
| Find out how to obtain green card through a job | |||||||||
| Travel outside of U.S. | |||||||||
| Find other ways to get a green card | |||||||||
| Research green card processes and procedures | |||||||||
| Help my relative become a permanent resident (by U.S. citizen) | |||||||||
| Other | |||||||||
| KMJ6516Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
| Green Card-Based Forms | |||||||||
| Family-Based Forms | |||||||||
| Employment-Based Forms | |||||||||
| Humanitarian Benefits-Based Forms | |||||||||
| Adoptions-Based Forms | |||||||||
| Department of State (DS) and Other Non-USCIS Forms | |||||||||
| I-94 Arrival/Departure Forms | |||||||||
| Other | |||||||||
| KMJ6516Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
| Citizenship through naturalization | |||||||||
| Citizenship for spouses of U.S. citizens | |||||||||
| Citizenship through parents | |||||||||
| Exceptions and accommodations | |||||||||
| Passports | |||||||||
| Citizenship for Military personnel and family members | |||||||||
| General information on naturalization | |||||||||
| Naturalization test | |||||||||
| Naturalization test study materials | |||||||||
| Naturalization ceremonies | |||||||||
| Other | |||||||||
| HOP0252967 | Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | ||||
| No | |||||||||
| I already have an account | |||||||||
| KMJ6516Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
| Family member/relative | |||||||||
| Friend | |||||||||
| Client | |||||||||
| Student | |||||||||
| Fiancé | |||||||||
| Employer/employee | |||||||||
| Other | |||||||||
| KMJ6516Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
| Top navigation bar | B | ||||||||
| Links on the pages | B | ||||||||
| Forms search | A | ||||||||
| Homepage banners or icons | B | ||||||||
| A-Z Index | B | ||||||||
| Chat feature (Emma) | C | ||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | B | ||||||||
| Other | |||||||||
| KMJ6516Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
| Top recommendations were helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Other | |||||||||
| KMJ6516Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
| Navigation options and links were intuitive | |||||||||
| Banners and icons were useful | |||||||||
| Consistent page elements (header and footer) made navigation easy | |||||||||
| Could not find the appropriate navigational links on most of your web pages | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other | |||||||||
| KMJ6516Q015 | C | Please describe your experience with our chat feature (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
| Still looking | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
| KMJ6516Q018 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
| Keep searching the Internet | |||||||||
| Call the 1-800 number/contact USCIS Contact Center | |||||||||
| Visit the USCIS office/make an appointment | |||||||||
| Call/talk to an immigration attorney | |||||||||
| Call the United States embassy | |||||||||
| Other | |||||||||
| STE0119305 | Please select the category that includes your age. | 17 and under | N | Drop down, select one | Age | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| I prefer not to respond | |||||||||
| STE0119306 | Where do you currently live? | In the USA | N | Drop down, select one | Location | ||||
| Outside the USA | |||||||||
| KMJ6516Q019 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
| Mobile phone | |||||||||
| Mobile tablet | |||||||||
| No preference | |||||||||
| KMJ6516Q020 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
| Citizenship Resource Center | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
| I-9 Central | |||||||||
| WelcometoUSA.gov | |||||||||
| U.S. Department of State | |||||||||
| None of the above | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement | ||||
Sheet 4: Current CQs (SP)
| Model Name: USCIS Spanish v2 (SP) | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: kwkt0dtoAwpIghIMZ1dcRw4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 7/31/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | ¿Con cuánta frecuencia visita usted este sitio? | Primera vez | Y | Drop down, select one | Skip Logic Group* | Frecuencia de visita | ||
| Diariamente | |||||||||
| Semanalmente | |||||||||
| Mensualmente | |||||||||
| Cada varios meses | |||||||||
| Una vez cada seis meses o menos | |||||||||
| KMJ6516Q002 | Role | ¿Cuál es su rol primario al visitar este sitio hoy? | Ciudadano estadounidense | Y | Radio button, one-up vertical | Skip Logic Group* | Rol | ||
| Ciudadano estadounidense naturalizado | |||||||||
| Residente Permanente (poseedor de Tarjeta verde) | |||||||||
| Residente condicional | |||||||||
| Ciudadano de otro país | |||||||||
| Prometido(a) K-1 | |||||||||
| Visitante/no inmigrante | |||||||||
| Trabajador temporal | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Empleador | |||||||||
| Abogado | |||||||||
| Otro; por favor especifique | A | ||||||||
| KMJ6516Q003 | A | Otro rol | N | Text field, <100 char | Skip Logic Group* | Otro rol | |||
| KMJ6516Q004 | ¿Qué área de este sitio está visitando primordialmente hoy? | Formularios | Y | Drop down, select one | Área visitada | ||||
| Noticias | |||||||||
| Ciudadanía | |||||||||
| Tarjeta Verde | |||||||||
| Herramientas | |||||||||
| Leyes | |||||||||
| Servicios | |||||||||
| Eventos | |||||||||
| Otros servicios | |||||||||
| Otro | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | ¿Cuál es su razón primordial para visitar este sitio hoy? | Solo navegando | Y | Radio button, one-up vertical | Skip Logic Group* | Razón primordial | ||
| Obtener información general antes de presentar mi caso | |||||||||
| Verificar el estatus de mi caso | B | ||||||||
| Trabajo en los Estados Unidos | Randomize | ||||||||
| Encontrar información sobre la ciudadanía | E | ||||||||
| Obtener información sobre la Tarjeta Verde | C | ||||||||
| Encontrar formularios | D | ||||||||
| Descargar formularios | D | ||||||||
| Cree una cuenta | |||||||||
| Verificar tarifas de presentación | |||||||||
| Investigar acerca de las leyes de inmigración | |||||||||
| Leer los últimos comunicados de prensa | |||||||||
| Aprender acerca de USCIS | |||||||||
| Encontrar una oficina de USCIS | |||||||||
| Hacer una cita | |||||||||
| Otro, por favor especifique | A | Anchor Answer Choice | |||||||
| KMJ6516Q006 | A | Otro razón primordial | N | Text area, no char limit | Skip Logic Group* | Otra razón | |||
| KMJ6516Q007 | B | ¿Qué trató de lograr hoy al visitar la herramienta Estatus de Caso? | Verificar el estatus de mi caso en línea | Y | Radio button, one-up vertical | Skip Logic Group* | Estatus de Caso | ||
| Ingresar a mi cuenta | |||||||||
| Cambiar mi dirección en línea | |||||||||
| Obtener actualizaciones automáticas acerca de mi caso | |||||||||
| Hacer preguntas acerca de mi caso | |||||||||
| Ver los tiempos de procesamiento de casos | |||||||||
| Otro | |||||||||
| KMJ6516Q008 | C | ¿Qué información específica sobre Tarjeta Verde está buscando hoy? | Obtener una Tarjeta Verde a través de familia | Y | Radio button, one-up vertical | Skip Logic Group* | Tarjeta Verde | ||
| Remover las condiciones en mi Tarjeta Verde | |||||||||
| Renovar o reemplazar mi Tarjeta Verde | |||||||||
| Obtener una Tarjeta Verde por medio de empleo | |||||||||
| Viajes fuera de EE.UU. | |||||||||
| Otras maneras de obtener una Tarjeta Verde | |||||||||
| Investigar procesos y procedimientos para la Tarjeta Verde | |||||||||
| Ayudar a mi familiar a convertirse en residente permanente (por medio de ciudadano de EE.UU.) | |||||||||
| Otro | |||||||||
| KMJ6516Q009 | D | ¿Qué tipo de formulario está buscando hoy? | Ciudadanía y Naturalización | Y | Radio button, one-up vertical | Skip Logic Group* | Formularios | ||
| Tarjeta Verde | |||||||||
| Familia | |||||||||
| Empleo | |||||||||
| Beneficios Humanitarios | |||||||||
| Adopciones | |||||||||
| Formularios del Departamento de Estado y otros formularios que no son de USCIS | |||||||||
| Formularios de Entrada/Salida I-94 | |||||||||
| Otro | |||||||||
| KMJ6516Q010 | E | ¿Qué tipo de información específica sobre la ciudadanía está buscando hoy? | Información general acerca de cómo solicitar la ciudadanía | Y | Radio button, one-up vertical | Skip Logic Group* | Ciudadanía | ||
| Ciudadanía por naturalización | |||||||||
| Ciudadanía para cónyuges de ciudadanos estadounidenses | |||||||||
| Ciudadanía por medio de padres | |||||||||
| Excepciones y acomodaciones | |||||||||
| Pasaportes | |||||||||
| Ciudadanía para personal militar y sus familiares | |||||||||
| Información general sobre la naturalización | |||||||||
| Examen de Naturalización | |||||||||
| Materiales de estudio para la naturalización | |||||||||
| Ceremonias de naturalización | |||||||||
| Otro | |||||||||
| ¿Creó usted una cuenta durante su visita de hoy? | Sí | Y | Radio button, one-up vertical | Cuenta | |||||
| No | |||||||||
| Ya tengo una cuenta | |||||||||
| KMJ6516Q011 | ¿A nombre de quién busca información hoy? | Para mí | Y | Drop down, select one | En calidad de qué | ||||
| Familiar | |||||||||
| Amigo | |||||||||
| Cliente | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Prometido(a) K-1 | |||||||||
| Empleador/empleado | |||||||||
| Otro | |||||||||
| KMJ6516Q012 | ¿Qué método usó primordialmente para encontrar información en este sitio? | Herramienta de búsqueda del sitio | A | Y | Drop down, select one | Skip Logic Group* | Método | ||
| Barra de navegación de la parte superior | B | ||||||||
| Enlaces en las páginas | B | ||||||||
| Búsqueda de formularios | A | ||||||||
| Carteles o íconos en la página de inicio | B | ||||||||
| Índice A-Z | B | ||||||||
| Herramienta de asistente virtual (Emma) | C | ||||||||
| Utilicé un portal de búsqueda externo | |||||||||
| Sólo buscando | B | ||||||||
| Otro | |||||||||
| KMJ6516Q013 | A | Si usó las herramientas de búsqueda o de formularios del sitio, por favor describa su experiencia. | La búsqueda produjo los resultados esperados | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de búsqueda | ||
| Las recomendaciones más importantes fueron de ayuda | |||||||||
| Arrojó demasiados resultados | |||||||||
| No arrojó suficentes resultados | |||||||||
| Arrojó resultados demasiado parecidos/redundantes | |||||||||
| Los resultados no fueron relevantes a mis criterios de búsqueda o necesidades | |||||||||
| No estaba seguro de qué palabras utilizar en mi búsqueda | |||||||||
| La búsqueda requirió demasiadas búsquedas secundarias para encontrar lo que quería | |||||||||
| Otro | |||||||||
| KMJ6516Q014 | B | Si usó métodos de navegación para encontrar la información que buscaba, por favor describa su experiencia de navegación en este sitio. | La navegación funcionó como esperado | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de navegación | ||
| Las opciones de navegación y enlaces fueron intuitivos | |||||||||
| Carteles e íconos fueron útiles | |||||||||
| Elementos de página consistentes (encabezado y pie de página) facilitaron la búsqueda | |||||||||
| No pude encontrar los enlaces de navegación apropiados en la mayoría de las páginas web | |||||||||
| Demasiados enlaces u opciones de navegación | |||||||||
| Los enlaces no me llevaron a donde yo esperaba | |||||||||
| Tuve dificultad encontrando información detallada en las páginas web | |||||||||
| Tuve dificultad encontrando información relacionada en las páginas web | |||||||||
| La navegación no me ayudó a llevar a cabo lo que esperaba | |||||||||
| A menudo me sentí perdido y no sabía en qué parte de su sitio me encontraba | |||||||||
| Tuve varias dificultades técnicas (enlaces que no trabajaron, mensajes de error, etc.) | |||||||||
| Otro | |||||||||
| KMJ6516Q015 | C | Por favor, describa su experiencia con nuestra herramienta de asistente virtual (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | ¿Logró lo que quería hacer hoy en este sitio? | Sí | Y | Drop down, select one | Skip Logic Group* | Logrado | ||
| Buscando aún | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Por favor, díganos por qué no pudo lograr completar lo que quería o encontrar información hoy. | N | Text area, no char limit | Skip Logic Group* | No Logrado | ||
| KMJ6516Q018 | B | ¿Qué es lo próximo que planifica hacer? | Regresar al sitio más tarde | Y | Radio button, one-up vertical | Skip Logic Group* | Lo próximo | ||
| Seguir buscando en el internet | |||||||||
| Llamar al número 1-800 de Centro de Contacto de USCIS | |||||||||
| Visitar la oficina de USCIS / Hacer una cita | |||||||||
| Llamar/ hablar con un abogado | |||||||||
| Llamar a la Embajada de EE.UU. | |||||||||
| Otro | |||||||||
| STE0119305 | Por favor, elija la categorίa a la que corresponda su edad. | 17 o menor | N | Drop down, select one | Edad | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 ó mayor | |||||||||
| Prefiero no responder | |||||||||
| STE0119306 | ¿Donde vives actualmente? | En EE.UU. | N | Drop down, select one | Ubicación | ||||
| Fuera de EE.UU. | |||||||||
| KMJ6516Q019 | ¿Cómo prefiere acceder a este sitio? | Computadora/computadora portátil | Y | Drop down, select one | Acceso | ||||
| Teléfono móvil | |||||||||
| Tableta móvil | |||||||||
| No tengo preferencia | |||||||||
| KMJ6516Q020 | ¿Cuál de los siguientes sitios/secciones, si alguno, ha visitado también? | myUSCIS | Y | Checkbox, one-up vertical | Sitios/secciones | ||||
| Centro de Recursos de Ciudadanía | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| Programa SAVE (Sistema de Verificación de Beneficios para Extranjeros) | |||||||||
| Central I-9 | |||||||||
| WelcometoUSA.gov (Bienvenido a EE.UU.gov) | |||||||||
| Departamento de Estado de EE.UU. | |||||||||
| Ninguno de los anteriores | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | ¿Qué otra cosa le gustaría compartir con nosotros para ayudarle a mejorar su experiencia en línea con USCIS.gov/es? | N | Text area, no char limit | Mejoras | ||||
Sheet 5: CQs (8-13-18)
| Model Name: USCIS Spanish v2 | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: Ao8FJw0coZZk5RsUtNNw5g4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 7/31/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| KMJ6516Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| KMJ6516Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
| News | |||||||||
| Citizenship | |||||||||
| Green card | |||||||||
| Tools | |||||||||
| Laws | |||||||||
| Services | |||||||||
| Events | |||||||||
| Other Services | |||||||||
| Other | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Check my case status | B | ||||||||
| Working in the USA | Randomize | ||||||||
| Find citizenship information | E | ||||||||
| Research green card information | C | ||||||||
| Find form(s) | D | ||||||||
| Download form(s) | D | ||||||||
| Create an account | |||||||||
| Find/check filing fees | |||||||||
| Research immigration laws | |||||||||
| Read latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | Anchor Answer Choice | |||||||
| KMJ6516Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| KMJ6516Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
| Sign in to my account | |||||||||
| Change my address on file | |||||||||
| Get automatic updates about my case | |||||||||
| Ask questions about my case | |||||||||
| See office case processing times | |||||||||
| Other | |||||||||
| KMJ6516Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
| Remove conditions on my green card | |||||||||
| Renew or replace my green card | |||||||||
| Find out how to obtain green card through a job | |||||||||
| Travel outside of U.S. | |||||||||
| Find other ways to get a green card | |||||||||
| Research green card processes and procedures | |||||||||
| Help my relative become a permanent resident (by U.S. citizen) | |||||||||
| Other | |||||||||
| KMJ6516Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
| Green Card-Based Forms | |||||||||
| Family-Based Forms | |||||||||
| Employment-Based Forms | |||||||||
| Humanitarian Benefits-Based Forms | |||||||||
| Adoptions-Based Forms | |||||||||
| Department of State (DS) and Other Non-USCIS Forms | |||||||||
| I-94 Arrival/Departure Forms | |||||||||
| Other | |||||||||
| KMJ6516Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
| Citizenship through naturalization | |||||||||
| Citizenship for spouses of U.S. citizens | |||||||||
| Citizenship through parents | |||||||||
| Exceptions and accommodations | |||||||||
| Passports | |||||||||
| Citizenship for Military personnel and family members | |||||||||
| General information on naturalization | |||||||||
| Naturalization test | |||||||||
| Naturalization test study materials | |||||||||
| Naturalization ceremonies | |||||||||
| Other | |||||||||
| Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | |||||
| No | |||||||||
| I already have an account | |||||||||
| KMJ6516Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
| Family member/relative | |||||||||
| Friend | |||||||||
| Client | |||||||||
| Student | |||||||||
| Fiancé | |||||||||
| Employer/employee | |||||||||
| Other | |||||||||
| KMJ6516Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
| Top navigation bar | B | ||||||||
| Links on the pages | B | ||||||||
| Forms search | A | ||||||||
| Homepage banners or icons | B | ||||||||
| A-Z Index | B | ||||||||
| Chat feature (Emma) | C | ||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | B | ||||||||
| Other | |||||||||
| KMJ6516Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
| Top recommendations were helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Other | |||||||||
| KMJ6516Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
| Navigation options and links were intuitive | |||||||||
| Banners and icons were useful | |||||||||
| Consistent page elements (header and footer) made navigation easy | |||||||||
| Could not find the appropriate navigational links on most of your web pages | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other | |||||||||
| KMJ6516Q015 | C | Please describe your experience with our chat feature (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
| Still looking | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
| KMJ6516Q018 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
| Keep searching the Internet | |||||||||
| Call the 1-800 number/contact USCIS Contact Center | |||||||||
| Visit the USCIS office/make an appointment | |||||||||
| Call/talk to an immigration attorney | |||||||||
| Call the United States embassy | |||||||||
| Other | |||||||||
| STE0119305 | Please select the category that includes your age. | 17 and under | N | Drop down, select one | Age | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| I prefer not to respond | |||||||||
| STE0119306 | Where do you currently live? | In the USA | N | Drop down, select one | Location | ||||
| Outside the USA | |||||||||
| KMJ6516Q019 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
| Mobile phone | |||||||||
| Mobile tablet | |||||||||
| No preference | |||||||||
| KMJ6516Q020 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
| Citizenship Resource Center | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
| I-9 Central | |||||||||
| WelcometoUSA.gov | |||||||||
| U.S. Department of State | |||||||||
| None of the above | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement | ||||
Sheet 6: CQs (SP) (8-13-18)
| Model Name: USCIS Spanish v2 (SP) | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: kwkt0dtoAwpIghIMZ1dcRw4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 7/31/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | ¿Con cuánta frecuencia visita usted este sitio? | Primera vez | Y | Drop down, select one | Skip Logic Group* | Frecuencia de visita | ||
| Diariamente | |||||||||
| Semanalmente | |||||||||
| Mensualmente | |||||||||
| Cada varios meses | |||||||||
| Una vez cada seis meses o menos | |||||||||
| KMJ6516Q002 | Role | ¿Cuál es su rol primario al visitar este sitio hoy? | Ciudadano estadounidense | Y | Radio button, one-up vertical | Skip Logic Group* | Rol | ||
| Ciudadano estadounidense naturalizado | |||||||||
| Residente Permanente (poseedor de Tarjeta verde) | |||||||||
| Residente condicional | |||||||||
| Ciudadano de otro país | |||||||||
| Prometido(a) K-1 | |||||||||
| Visitante/no inmigrante | |||||||||
| Trabajador temporal | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Empleador | |||||||||
| Abogado | |||||||||
| Otro; por favor especifique | A | ||||||||
| KMJ6516Q003 | A | Otro rol | N | Text field, <100 char | Skip Logic Group* | Otro rol | |||
| KMJ6516Q004 | ¿Qué área de este sitio está visitando primordialmente hoy? | Formularios | Y | Drop down, select one | Área visitada | ||||
| Noticias | |||||||||
| Ciudadanía | |||||||||
| Tarjeta Verde | |||||||||
| Herramientas | |||||||||
| Leyes | |||||||||
| Servicios | |||||||||
| Eventos | |||||||||
| Otros servicios | |||||||||
| Otro | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | ¿Cuál es su razón primordial para visitar este sitio hoy? | Solo navegando | Y | Radio button, one-up vertical | Skip Logic Group* | Razón primordial | ||
| Obtener información general antes de presentar mi caso | |||||||||
| Verificar el estatus de mi caso | B | ||||||||
| Trabajo en los Estados Unidos | Randomize | ||||||||
| Encontrar información sobre la ciudadanía | E | ||||||||
| Obtener información sobre la Tarjeta Verde | C | ||||||||
| Encontrar formularios | D | ||||||||
| Descargar formularios | D | ||||||||
| Cree una cuenta | |||||||||
| Verificar tarifas de presentación | |||||||||
| Investigar acerca de las leyes de inmigración | |||||||||
| Leer los últimos comunicados de prensa | |||||||||
| Aprender acerca de USCIS | |||||||||
| Encontrar una oficina de USCIS | |||||||||
| Hacer una cita | |||||||||
| Otro, por favor especifique | A | Anchor Answer Choice | |||||||
| KMJ6516Q006 | A | Otro razón primordial | N | Text area, no char limit | Skip Logic Group* | Otra razón | |||
| KMJ6516Q007 | B | ¿Qué trató de lograr hoy al visitar la herramienta Estatus de Caso? | Verificar el estatus de mi caso en línea | Y | Radio button, one-up vertical | Skip Logic Group* | Estatus de Caso | ||
| Ingresar a mi cuenta | |||||||||
| Cambiar mi dirección en línea | |||||||||
| Obtener actualizaciones automáticas acerca de mi caso | |||||||||
| Hacer preguntas acerca de mi caso | |||||||||
| Ver los tiempos de procesamiento de casos | |||||||||
| Otro | |||||||||
| KMJ6516Q008 | C | ¿Qué información específica sobre Tarjeta Verde está buscando hoy? | Obtener una Tarjeta Verde a través de familia | Y | Radio button, one-up vertical | Skip Logic Group* | Tarjeta Verde | ||
| Remover las condiciones en mi Tarjeta Verde | |||||||||
| Renovar o reemplazar mi Tarjeta Verde | |||||||||
| Obtener una Tarjeta Verde por medio de empleo | |||||||||
| Viajes fuera de EE.UU. | |||||||||
| Otras maneras de obtener una Tarjeta Verde | |||||||||
| Investigar procesos y procedimientos para la Tarjeta Verde | |||||||||
| Ayudar a mi familiar a convertirse en residente permanente (por medio de ciudadano de EE.UU.) | |||||||||
| Otro | |||||||||
| KMJ6516Q009 | D | ¿Qué tipo de formulario está buscando hoy? | Ciudadanía y Naturalización | Y | Radio button, one-up vertical | Skip Logic Group* | Formularios | ||
| Tarjeta Verde | |||||||||
| Familia | |||||||||
| Empleo | |||||||||
| Beneficios Humanitarios | |||||||||
| Adopciones | |||||||||
| Formularios del Departamento de Estado y otros formularios que no son de USCIS | |||||||||
| Formularios de Entrada/Salida I-94 | |||||||||
| Otro | |||||||||
| KMJ6516Q010 | E | ¿Qué tipo de información específica sobre la ciudadanía está buscando hoy? | Información general acerca de cómo solicitar la ciudadanía | Y | Radio button, one-up vertical | Skip Logic Group* | Ciudadanía | ||
| Ciudadanía por naturalización | |||||||||
| Ciudadanía para cónyuges de ciudadanos estadounidenses | |||||||||
| Ciudadanía por medio de padres | |||||||||
| Excepciones y acomodaciones | |||||||||
| Pasaportes | |||||||||
| Ciudadanía para personal militar y sus familiares | |||||||||
| Información general sobre la naturalización | |||||||||
| Examen de Naturalización | |||||||||
| Materiales de estudio para la naturalización | |||||||||
| Ceremonias de naturalización | |||||||||
| Otro | |||||||||
| ¿Creó usted una cuenta durante su visita de hoy? | Sí | Y | Radio button, one-up vertical | Cuenta | |||||
| No | |||||||||
| Ya tengo una cuenta | |||||||||
| KMJ6516Q011 | ¿A nombre de quién busca información hoy? | Para mí | Y | Drop down, select one | En calidad de qué | ||||
| Familiar | |||||||||
| Amigo | |||||||||
| Cliente | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Prometido(a) K-1 | |||||||||
| Empleador/empleado | |||||||||
| Otro | |||||||||
| KMJ6516Q012 | ¿Qué método usó primordialmente para encontrar información en este sitio? | Herramienta de búsqueda del sitio | A | Y | Drop down, select one | Skip Logic Group* | Método | ||
| Barra de navegación de la parte superior | B | ||||||||
| Enlaces en las páginas | B | ||||||||
| Búsqueda de formularios | A | ||||||||
| Carteles o íconos en la página de inicio | B | ||||||||
| Índice A-Z | B | ||||||||
| Herramienta de asistente virtual (Emma) | C | ||||||||
| Utilicé un portal de búsqueda externo | |||||||||
| Sólo buscando | B | ||||||||
| Otro | |||||||||
| KMJ6516Q013 | A | Si usó las herramientas de búsqueda o de formularios del sitio, por favor describa su experiencia. | La búsqueda produjo los resultados esperados | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de búsqueda | ||
| Las recomendaciones más importantes fueron de ayuda | |||||||||
| Arrojó demasiados resultados | |||||||||
| No arrojó suficentes resultados | |||||||||
| Arrojó resultados demasiado parecidos/redundantes | |||||||||
| Los resultados no fueron relevantes a mis criterios de búsqueda o necesidades | |||||||||
| No estaba seguro de qué palabras utilizar en mi búsqueda | |||||||||
| La búsqueda requirió demasiadas búsquedas secundarias para encontrar lo que quería | |||||||||
| Otro | |||||||||
| KMJ6516Q014 | B | Si usó métodos de navegación para encontrar la información que buscaba, por favor describa su experiencia de navegación en este sitio. | La navegación funcionó como esperado | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de navegación | ||
| Las opciones de navegación y enlaces fueron intuitivos | |||||||||
| Carteles e íconos fueron útiles | |||||||||
| Elementos de página consistentes (encabezado y pie de página) facilitaron la búsqueda | |||||||||
| No pude encontrar los enlaces de navegación apropiados en la mayoría de las páginas web | |||||||||
| Demasiados enlaces u opciones de navegación | |||||||||
| Los enlaces no me llevaron a donde yo esperaba | |||||||||
| Tuve dificultad encontrando información detallada en las páginas web | |||||||||
| Tuve dificultad encontrando información relacionada en las páginas web | |||||||||
| La navegación no me ayudó a llevar a cabo lo que esperaba | |||||||||
| A menudo me sentí perdido y no sabía en qué parte de su sitio me encontraba | |||||||||
| Tuve varias dificultades técnicas (enlaces que no trabajaron, mensajes de error, etc.) | |||||||||
| Otro | |||||||||
| KMJ6516Q015 | C | Por favor, describa su experiencia con nuestra herramienta de asistente virtual (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | ¿Logró lo que quería hacer hoy en este sitio? | Sí | Y | Drop down, select one | Skip Logic Group* | Logrado | ||
| Buscando aún | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Por favor, díganos por qué no pudo lograr completar lo que quería o encontrar información hoy. | N | Text area, no char limit | Skip Logic Group* | No Logrado | ||
| KMJ6516Q018 | B | ¿Qué es lo próximo que planifica hacer? | Regresar al sitio más tarde | Y | Radio button, one-up vertical | Skip Logic Group* | Lo próximo | ||
| Seguir buscando en el internet | |||||||||
| Llamar al número 1-800 de Centro de Contacto de USCIS | |||||||||
| Visitar la oficina de USCIS / Hacer una cita | |||||||||
| Llamar/ hablar con un abogado | |||||||||
| Llamar a la Embajada de EE.UU. | |||||||||
| Otro | |||||||||
| STE0119305 | Por favor, elija la categorίa a la que corresponda su edad. | 17 o menor | N | Drop down, select one | Edad | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 ó mayor | |||||||||
| Prefiero no responder | |||||||||
| STE0119306 | ¿Donde vives actualmente? | En EE.UU. | N | Drop down, select one | Ubicación | ||||
| Fuera de EE.UU. | |||||||||
| KMJ6516Q019 | ¿Cómo prefiere acceder a este sitio? | Computadora/computadora portátil | Y | Drop down, select one | Acceso | ||||
| Teléfono móvil | |||||||||
| Tableta móvil | |||||||||
| No tengo preferencia | |||||||||
| KMJ6516Q020 | ¿Cuál de los siguientes sitios/secciones, si alguno, ha visitado también? | myUSCIS | Y | Checkbox, one-up vertical | Sitios/secciones | ||||
| Centro de Recursos de Ciudadanía | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| Programa SAVE (Sistema de Verificación de Beneficios para Extranjeros) | |||||||||
| Central I-9 | |||||||||
| WelcometoUSA.gov (Bienvenido a EE.UU.gov) | |||||||||
| Departamento de Estado de EE.UU. | |||||||||
| Ninguno de los anteriores | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | ¿Qué otra cosa le gustaría compartir con nosotros para ayudarle a mejorar su experiencia en línea con USCIS.gov/es? | N | Text area, no char limit | Mejoras | ||||
Sheet 7: CQs (5-18-18)
| Model Name: USCIS Spanish v2 | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: Ao8FJw0coZZk5RsUtNNw5g4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 5/16/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
| Daily | A | ||||||||
| Weekly | A | ||||||||
| Monthly | A | ||||||||
| Once every few months | A | ||||||||
| Once every 6 months or less | A | ||||||||
| TAR0218244 | A | Did you notice any changes to the USCIS.gov home page? | Yes, I noticed changes | B | Y | Drop down, select one | Skip Logic Group* | Notice | |
| No, I did not notice changes | |||||||||
| Don't know / Not sure | |||||||||
| TAR0218245 | B | How would you describe the redesigned home page? | Better than the previous homepage | Y | Drop down, select one | Skip Logic Group* | Redesign | ||
| Same as the previous homepage | |||||||||
| Worse than the previous homepage | |||||||||
| Don't know / Not sure | |||||||||
| TAR0218246 | B | Would you share with us ANY opinions/thoughts you have about the redesigned home page? | N | Text area, no char limit | Skip Logic Group* | Redesign opinion | |||
| KMJ6516Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| KMJ6516Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
| News | |||||||||
| Citizenship | |||||||||
| Green card | |||||||||
| Tools | |||||||||
| Laws | |||||||||
| Services | |||||||||
| Events | |||||||||
| Other Services | |||||||||
| Other | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Check my case status | B | ||||||||
| Working in the USA | |||||||||
| Find citizenship information | E | ||||||||
| Research green card information | C | ||||||||
| Find form(s) | D | ||||||||
| Download form(s) | D | ||||||||
| Find/check filing fees | |||||||||
| Research immigration laws | |||||||||
| Read latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| KMJ6516Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
| Sign in to my account | |||||||||
| Change my address on file | |||||||||
| Get automatic updates about my case | |||||||||
| Ask questions about my case | |||||||||
| See office case processing times | |||||||||
| Other | |||||||||
| KMJ6516Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
| Remove conditions on my green card | |||||||||
| Renew or replace my green card | |||||||||
| Find out how to obtain green card through a job | |||||||||
| Travel outside of U.S. | |||||||||
| Find other ways to get a green card | |||||||||
| Research green card processes and procedures | |||||||||
| Help my relative become a permanent resident (by U.S. citizen) | |||||||||
| Other | |||||||||
| KMJ6516Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
| Green Card-Based Forms | |||||||||
| Family-Based Forms | |||||||||
| Employment-Based Forms | |||||||||
| Humanitarian Benefits-Based Forms | |||||||||
| Adoptions-Based Forms | |||||||||
| Department of State (DS) and Other Non-USCIS Forms | |||||||||
| I-94 Arrival/Departure Forms | |||||||||
| Other | |||||||||
| KMJ6516Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
| Citizenship through naturalization | |||||||||
| Citizenship for spouses of U.S. citizens | |||||||||
| Citizenship through parents | |||||||||
| Exceptions and accommodations | |||||||||
| Passports | |||||||||
| Citizenship for Military personnel and family members | |||||||||
| General information on naturalization | |||||||||
| Naturalization test | |||||||||
| Naturalization test study materials | |||||||||
| Naturalization ceremonies | |||||||||
| Other | |||||||||
| KMJ6516Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
| Family member/relative | |||||||||
| Friend | |||||||||
| Client | |||||||||
| Student | |||||||||
| Fiancé | |||||||||
| Employer/employee | |||||||||
| Other | |||||||||
| KMJ6516Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
| Top navigation bar | B | ||||||||
| Links on the pages | B | ||||||||
| Forms search | A | ||||||||
| Homepage banners or icons | B | ||||||||
| A-Z Index | B | ||||||||
| Chat feature (Emma) | C | ||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | B | ||||||||
| Other | |||||||||
| KMJ6516Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
| Top recommendations were helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Other | |||||||||
| KMJ6516Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
| Navigation options and links were intuitive | |||||||||
| Banners and icons were useful | |||||||||
| Consistent page elements (header and footer) made navigation easy | |||||||||
| Could not find the appropriate navigational links on most of your web pages | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other | |||||||||
| KMJ6516Q015 | C | Please describe your experience with our chat feature (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
| Still looking | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
| KMJ6516Q018 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
| Keep searching the Internet | |||||||||
| Call the 1-800 number/contact USCIS Contact Center | |||||||||
| Visit the USCIS office/make an appointment | |||||||||
| Call/talk to an immigration attorney | |||||||||
| Call the United States embassy | |||||||||
| Other | |||||||||
| STE0119305 | Please select the category that includes your age. | 17 and under | N | Drop down, select one | Age | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| I prefer not to respond | |||||||||
| STE0119306 | Where do you currently live? | In the USA | N | Drop down, select one | Location | ||||
| Outside the USA | |||||||||
| KMJ6516Q019 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
| Mobile phone | |||||||||
| Mobile tablet | |||||||||
| No preference | |||||||||
| KMJ6516Q020 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
| Citizenship Resource Center | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
| I-9 Central | |||||||||
| WelcometoUSA.gov | |||||||||
| U.S. Department of State | |||||||||
| None of the above | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement | ||||
Sheet 8: CQs (SP) (5-18-18)
| Model Name: USCIS Spanish v2 (SP) | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: kwkt0dtoAwpIghIMZ1dcRw4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 5/16/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | ¿Con cuánta frecuencia visita usted este sitio? | Primera vez | Y | Drop down, select one | Skip Logic Group* | Frecuencia de visita | ||
| Diariamente | A | ||||||||
| Semanalmente | A | ||||||||
| Mensualmente | A | ||||||||
| Cada varios meses | A | ||||||||
| Una vez cada seis meses o menos | A | ||||||||
| TAR0218244 | A | ¿Notó algún cambio en la página de inicio de USCIS.gov? | Sí, noté cambios | B | Y | Drop down, select one | Skip Logic Group* | Noté | |
| No, no note ningún cambio | |||||||||
| No sé / No estoy seguro | |||||||||
| TAR0218245 | B | ¿Cómo describiría la página de inicio rediseñada? | Mejor que la página de inicio previa | Y | Drop down, select one | Skip Logic Group* | Rediseñada | ||
| Igual que la página de inicio previa | |||||||||
| Peor que la página de inicio previa | |||||||||
| No sé / No estoy seguro | |||||||||
| TAR0218246 | B | ¿Compartiría con nosotros CUALQUIER opinión/idea que tenga acerca de la página de inicio rediseñada? | N | Text area, no char limit | Skip Logic Group* | Rediseñada opinión | |||
| KMJ6516Q002 | Role | ¿Cuál es su rol primario al visitar este sitio hoy? | Ciudadano estadounidense | Y | Radio button, one-up vertical | Skip Logic Group* | Rol | ||
| Ciudadano estadounidense naturalizado | |||||||||
| Residente Permanente (poseedor de Tarjeta verde) | |||||||||
| Residente condicional | |||||||||
| Ciudadano de otro país | |||||||||
| Prometido(a) K-1 | |||||||||
| Visitante/no inmigrante | |||||||||
| Trabajador temporal | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Empleador | |||||||||
| Abogado | |||||||||
| Otro; por favor especifique | A | ||||||||
| KMJ6516Q003 | A | Otro rol | N | Text field, <100 char | Skip Logic Group* | Otro rol | |||
| KMJ6516Q004 | ¿Qué área de este sitio está visitando primordialmente hoy? | Formularios | Y | Drop down, select one | Área visitada | ||||
| Noticias | |||||||||
| Ciudadanía | |||||||||
| Tarjeta Verde | |||||||||
| Herramientas | |||||||||
| Leyes | |||||||||
| Servicios | |||||||||
| Eventos | |||||||||
| Otros servicios | |||||||||
| Otro | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | ¿Cuál es su razón primordial para visitar este sitio hoy? | Solo navegando | Y | Radio button, one-up vertical | Skip Logic Group* | Razón primordial | ||
| Obtener información general antes de presentar mi caso | |||||||||
| Verificar el estatus de mi caso | B | ||||||||
| Trabajo en los Estados Unidos | |||||||||
| Encontrar información sobre la ciudadanía | E | ||||||||
| Obtener información sobre la Tarjeta Verde | C | ||||||||
| Encontrar formularios | D | ||||||||
| Descargar formularios | D | ||||||||
| Verificar tarifas de presentación | |||||||||
| Investigar acerca de las leyes de inmigración | |||||||||
| Leer los últimos comunicados de prensa | |||||||||
| Aprender acerca de USCIS | |||||||||
| Encontrar una oficina de USCIS | |||||||||
| Hacer una cita | |||||||||
| Otro, por favor especifique | A | ||||||||
| KMJ6516Q006 | A | Otro razón primordial | N | Text area, no char limit | Skip Logic Group* | Otra razón | |||
| KMJ6516Q007 | B | ¿Qué trató de lograr hoy al visitar la herramienta Estatus de Caso? | Verificar el estatus de mi caso en línea | Y | Radio button, one-up vertical | Skip Logic Group* | Estatus de Caso | ||
| Ingresar a mi cuenta | |||||||||
| Cambiar mi dirección en línea | |||||||||
| Obtener actualizaciones automáticas acerca de mi caso | |||||||||
| Hacer preguntas acerca de mi caso | |||||||||
| Ver los tiempos de procesamiento de casos | |||||||||
| Otro | |||||||||
| KMJ6516Q008 | C | ¿Qué información específica sobre Tarjeta Verde está buscando hoy? | Obtener una Tarjeta Verde a través de familia | Y | Radio button, one-up vertical | Skip Logic Group* | Tarjeta Verde | ||
| Remover las condiciones en mi Tarjeta Verde | |||||||||
| Renovar o reemplazar mi Tarjeta Verde | |||||||||
| Obtener una Tarjeta Verde por medio de empleo | |||||||||
| Viajes fuera de EE.UU. | |||||||||
| Otras maneras de obtener una Tarjeta Verde | |||||||||
| Investigar procesos y procedimientos para la Tarjeta Verde | |||||||||
| Ayudar a mi familiar a convertirse en residente permanente (por medio de ciudadano de EE.UU.) | |||||||||
| Otro | |||||||||
| KMJ6516Q009 | D | ¿Qué tipo de formulario está buscando hoy? | Ciudadanía y Naturalización | Y | Radio button, one-up vertical | Skip Logic Group* | Formularios | ||
| Tarjeta Verde | |||||||||
| Familia | |||||||||
| Empleo | |||||||||
| Beneficios Humanitarios | |||||||||
| Adopciones | |||||||||
| Formularios del Departamento de Estado y otros formularios que no son de USCIS | |||||||||
| Formularios de Entrada/Salida I-94 | |||||||||
| Otro | |||||||||
| KMJ6516Q010 | E | ¿Qué tipo de información específica sobre la ciudadanía está buscando hoy? | Información general acerca de cómo solicitar la ciudadanía | Y | Radio button, one-up vertical | Skip Logic Group* | Ciudadanía | ||
| Ciudadanía por naturalización | |||||||||
| Ciudadanía para cónyuges de ciudadanos estadounidenses | |||||||||
| Ciudadanía por medio de padres | |||||||||
| Excepciones y acomodaciones | |||||||||
| Pasaportes | |||||||||
| Ciudadanía para personal militar y sus familiares | |||||||||
| Información general sobre la naturalización | |||||||||
| Examen de Naturalización | |||||||||
| Materiales de estudio para la naturalización | |||||||||
| Ceremonias de naturalización | |||||||||
| Otro | |||||||||
| KMJ6516Q011 | ¿A nombre de quién busca información hoy? | Para mí | Y | Drop down, select one | En calidad de qué | ||||
| Familiar | |||||||||
| Amigo | |||||||||
| Cliente | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Prometido(a) K-1 | |||||||||
| Empleador/empleado | |||||||||
| Otro | |||||||||
| KMJ6516Q012 | ¿Qué método usó primordialmente para encontrar información en este sitio? | Herramienta de búsqueda del sitio | A | Y | Drop down, select one | Skip Logic Group* | Método | ||
| Barra de navegación de la parte superior | B | ||||||||
| Enlaces en las páginas | B | ||||||||
| Búsqueda de formularios | A | ||||||||
| Carteles o íconos en la página de inicio | B | ||||||||
| Índice A-Z | B | ||||||||
| Herramienta de asistente virtual (Emma) | C | ||||||||
| Utilicé un portal de búsqueda externo | |||||||||
| Sólo buscando | B | ||||||||
| Otro | |||||||||
| KMJ6516Q013 | A | Si usó las herramientas de búsqueda o de formularios del sitio, por favor describa su experiencia. | La búsqueda produjo los resultados esperados | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de búsqueda | ||
| Las recomendaciones más importantes fueron de ayuda | |||||||||
| Arrojó demasiados resultados | |||||||||
| No arrojó suficentes resultados | |||||||||
| Arrojó resultados demasiado parecidos/redundantes | |||||||||
| Los resultados no fueron relevantes a mis criterios de búsqueda o necesidades | |||||||||
| No estaba seguro de qué palabras utilizar en mi búsqueda | |||||||||
| La búsqueda requirió demasiadas búsquedas secundarias para encontrar lo que quería | |||||||||
| Otro | |||||||||
| KMJ6516Q014 | B | Si usó métodos de navegación para encontrar la información que buscaba, por favor describa su experiencia de navegación en este sitio. | La navegación funcionó como esperado | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de navegación | ||
| Las opciones de navegación y enlaces fueron intuitivos | |||||||||
| Carteles e íconos fueron útiles | |||||||||
| Elementos de página consistentes (encabezado y pie de página) facilitaron la búsqueda | |||||||||
| No pude encontrar los enlaces de navegación apropiados en la mayoría de las páginas web | |||||||||
| Demasiados enlaces u opciones de navegación | |||||||||
| Los enlaces no me llevaron a donde yo esperaba | |||||||||
| Tuve dificultad encontrando información detallada en las páginas web | |||||||||
| Tuve dificultad encontrando información relacionada en las páginas web | |||||||||
| La navegación no me ayudó a llevar a cabo lo que esperaba | |||||||||
| A menudo me sentí perdido y no sabía en qué parte de su sitio me encontraba | |||||||||
| Tuve varias dificultades técnicas (enlaces que no trabajaron, mensajes de error, etc.) | |||||||||
| Otro | |||||||||
| KMJ6516Q015 | C | Por favor, describa su experiencia con nuestra herramienta de asistente virtual (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | ¿Logró lo que quería hacer hoy en este sitio? | Sí | Y | Drop down, select one | Skip Logic Group* | Logrado | ||
| Buscando aún | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Por favor, díganos por qué no pudo lograr completar lo que quería o encontrar información hoy. | N | Text area, no char limit | Skip Logic Group* | No Logrado | ||
| KMJ6516Q018 | B | ¿Qué es lo próximo que planifica hacer? | Regresar al sitio más tarde | Y | Radio button, one-up vertical | Skip Logic Group* | Lo próximo | ||
| Seguir buscando en el internet | |||||||||
| Llamar al número 1-800 de Centro de Contacto de USCIS | |||||||||
| Visitar la oficina de USCIS / Hacer una cita | |||||||||
| Llamar/ hablar con un abogado | |||||||||
| Llamar a la Embajada de EE.UU. | |||||||||
| Otro | |||||||||
| STE0119305 | Por favor, elija la categorίa a la que corresponda su edad. | 17 o menor | N | Drop down, select one | Edad | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 ó mayor | |||||||||
| Prefiero no responder | |||||||||
| STE0119306 | ¿Donde vives actualmente? | En EE.UU. | N | Drop down, select one | Ubicación | ||||
| Fuera de EE.UU. | |||||||||
| KMJ6516Q019 | ¿Cómo prefiere acceder a este sitio? | Computadora/computadora portátil | Y | Drop down, select one | Acceso | ||||
| Teléfono móvil | |||||||||
| Tableta móvil | |||||||||
| No tengo preferencia | |||||||||
| KMJ6516Q020 | ¿Cuál de los siguientes sitios/secciones, si alguno, ha visitado también? | myUSCIS | Y | Checkbox, one-up vertical | Sitios/secciones | ||||
| Centro de Recursos de Ciudadanía | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| Programa SAVE (Sistema de Verificación de Beneficios para Extranjeros) | |||||||||
| Central I-9 | |||||||||
| WelcometoUSA.gov (Bienvenido a EE.UU.gov) | |||||||||
| Departamento de Estado de EE.UU. | |||||||||
| Ninguno de los anteriores | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | ¿Qué otra cosa le gustaría compartir con nosotros para ayudarle a mejorar su experiencia en línea con USCIS.gov/es? | N | Text area, no char limit | Mejoras | ||||
Sheet 9: CQs (3-15-18)
| Model Name: USCIS Spanish v2 | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: Ao8FJw0coZZk5RsUtNNw5g4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 3/13/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||
| Daily | A | ||||||||
| Weekly | A | ||||||||
| Monthly | A | ||||||||
| Once every few months | A | ||||||||
| Once every 6 months or less | A | ||||||||
| A | Did you notice any changes to the USCIS.gov home page? | Yes, I noticed changes | B | Y | Drop down, select one | Skip Logic Group* | Notice | ||
| No, I did not notice changes | |||||||||
| Don't know / Not sure | |||||||||
| B | How would you describe the redesigned home page? | Better than the previous homepage | Y | Drop down, select one | Skip Logic Group* | Redesign | |||
| Same as the previous homepage | |||||||||
| Worse than the previous homepage | |||||||||
| Don't know / Not sure | |||||||||
| B | Would you share with us ANY opinions/thoughts you have about the redesigned home page? | N | Text area, no char limit | Skip Logic Group* | Redesign opinion | ||||
| KMJ6516Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| KMJ6516Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
| News | |||||||||
| Citizenship | |||||||||
| Green card | |||||||||
| Tools | |||||||||
| Laws | |||||||||
| Services | |||||||||
| Events | |||||||||
| Other Services | |||||||||
| Other | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Check my case status | B | ||||||||
| Working in the USA | |||||||||
| Find citizenship information | E | ||||||||
| Research green card information | C | ||||||||
| Find form(s) | D | ||||||||
| Download form(s) | D | ||||||||
| Find/check filing fees | |||||||||
| Research immigration laws | |||||||||
| Read latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| KMJ6516Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
| Sign in to my account | |||||||||
| Change my address on file | |||||||||
| Get automatic updates about my case | |||||||||
| Ask questions about my case | |||||||||
| See office case processing times | |||||||||
| Other | |||||||||
| KMJ6516Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
| Remove conditions on my green card | |||||||||
| Renew or replace my green card | |||||||||
| Find out how to obtain green card through a job | |||||||||
| Travel outside of U.S. | |||||||||
| Find other ways to get a green card | |||||||||
| Research green card processes and procedures | |||||||||
| Help my relative become a permanent resident (by U.S. citizen) | |||||||||
| Other | |||||||||
| KMJ6516Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
| Green Card-Based Forms | |||||||||
| Family-Based Forms | |||||||||
| Employment-Based Forms | |||||||||
| Humanitarian Benefits-Based Forms | |||||||||
| Adoptions-Based Forms | |||||||||
| Department of State (DS) and Other Non-USCIS Forms | |||||||||
| I-94 Arrival/Departure Forms | |||||||||
| Other | |||||||||
| KMJ6516Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
| Citizenship through naturalization | |||||||||
| Citizenship for spouses of U.S. citizens | |||||||||
| Citizenship through parents | |||||||||
| Exceptions and accommodations | |||||||||
| Passports | |||||||||
| Citizenship for Military personnel and family members | |||||||||
| General information on naturalization | |||||||||
| Naturalization test | |||||||||
| Naturalization test study materials | |||||||||
| Naturalization ceremonies | |||||||||
| Other | |||||||||
| KMJ6516Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
| Family member/relative | |||||||||
| Friend | |||||||||
| Client | |||||||||
| Student | |||||||||
| Fiancé | |||||||||
| Employer/employee | |||||||||
| Other | |||||||||
| KMJ6516Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
| Top navigation bar | B | ||||||||
| Links on the pages | B | ||||||||
| Forms search | A | ||||||||
| Homepage banners or icons | B | ||||||||
| A-Z Index | B | ||||||||
| Chat feature (Emma) | C | ||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | B | ||||||||
| Other | |||||||||
| KMJ6516Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
| Top recommendations were helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Other | |||||||||
| KMJ6516Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
| Navigation options and links were intuitive | |||||||||
| Banners and icons were useful | |||||||||
| Consistent page elements (header and footer) made navigation easy | |||||||||
| Could not find the appropriate navigational links on most of your web pages | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other | |||||||||
| KMJ6516Q015 | C | Please describe your experience with our chat feature (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
| Still looking | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
| KMJ6516Q018 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
| Keep searching the Internet | |||||||||
| Call the 1-800 number/contact customer service | |||||||||
| Visit the USCIS office/make an appointment | |||||||||
| Call/talk to an immigration attorney | |||||||||
| Call the United States embassy | |||||||||
| Other | |||||||||
| STE0119305 | Please select the category that includes your age. | 17 and under | N | Drop down, select one | Age | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| I prefer not to respond | |||||||||
| STE0119306 | Where do you currently live? | In the USA | N | Drop down, select one | Location | ||||
| Outside the USA | |||||||||
| KMJ6516Q019 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
| Mobile phone | |||||||||
| Mobile tablet | |||||||||
| No preference | |||||||||
| KMJ6516Q020 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
| Citizenship Resource Center | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
| I-9 Central | |||||||||
| WelcometoUSA.gov | |||||||||
| U.S. Department of State | |||||||||
| None of the above | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement | ||||
Sheet 10: CQs (SP) (3-15-18)
| Model Name: USCIS Spanish v2 (SP) | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: kwkt0dtoAwpIghIMZ1dcRw4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 3/13/2018 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | ¿Con cuánta frecuencia visita usted este sitio? | Primera vez | Y | Drop down, select one | Skip Logic Group* | Frecuencia de visita | ||
| Diariamente | A | ||||||||
| Semanalmente | A | ||||||||
| Mensualmente | A | ||||||||
| Cada varios meses | A | ||||||||
| Una vez cada seis meses o menos | A | ||||||||
| A | ¿Notó algún cambio en la página de inicio de USCIS.gov? | Sí, noté cambios | B | Y | Drop down, select one | Skip Logic Group* | Noté | ||
| No, no note ningún cambio | |||||||||
| No sé / No estoy seguro | |||||||||
| B | ¿Cómo describiría la página de inicio rediseñada? | Mejor que la página de inicio previa | Y | Drop down, select one | Skip Logic Group* | Rediseñada | |||
| Igual que la página de inicio previa | |||||||||
| Peor que la página de inicio previa | |||||||||
| No sé / No estoy seguro | |||||||||
| B | ¿Compartiría con nosotros CUALQUIER opinión/idea que tenga acerca de la página de inicio rediseñada? | N | Text area, no char limit | Skip Logic Group* | Rediseñada opinión | ||||
| KMJ6516Q002 | Role | ¿Cuál es su rol primario al visitar este sitio hoy? | Ciudadano estadounidense | Y | Radio button, one-up vertical | Skip Logic Group* | Rol | ||
| Ciudadano estadounidense naturalizado | |||||||||
| Residente Permanente (poseedor de Tarjeta verde) | |||||||||
| Residente condicional | |||||||||
| Ciudadano de otro país | |||||||||
| Prometido(a) K-1 | |||||||||
| Visitante/no inmigrante | |||||||||
| Trabajador temporal | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Empleador | |||||||||
| Abogado | |||||||||
| Otro; por favor especifique | A | ||||||||
| KMJ6516Q003 | A | Otro rol | N | Text field, <100 char | Skip Logic Group* | Otro rol | |||
| KMJ6516Q004 | ¿Qué área de este sitio está visitando primordialmente hoy? | Formularios | Y | Drop down, select one | Área visitada | ||||
| Noticias | |||||||||
| Ciudadanía | |||||||||
| Tarjeta Verde | |||||||||
| Herramientas | |||||||||
| Leyes | |||||||||
| Servicios | |||||||||
| Eventos | |||||||||
| Otros servicios | |||||||||
| Otro | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | ¿Cuál es su razón primordial para visitar este sitio hoy? | Solo navegando | Y | Radio button, one-up vertical | Skip Logic Group* | Razón primordial | ||
| Obtener información general antes de presentar mi caso | |||||||||
| Verificar el estatus de mi caso | B | ||||||||
| Trabajo en los Estados Unidos | |||||||||
| Encontrar información sobre la ciudadanía | E | ||||||||
| Obtener información sobre la Tarjeta Verde | C | ||||||||
| Encontrar formularios | D | ||||||||
| Descargar formularios | D | ||||||||
| Verificar tarifas de presentación | |||||||||
| Investigar acerca de las leyes de inmigración | |||||||||
| Leer los últimos comunicados de prensa | |||||||||
| Aprender acerca de USCIS | |||||||||
| Encontrar una oficina de USCIS | |||||||||
| Hacer una cita | |||||||||
| Otro, por favor especifique | A | ||||||||
| KMJ6516Q006 | A | Otro razón primordial | N | Text area, no char limit | Skip Logic Group* | Otra razón | |||
| KMJ6516Q007 | B | ¿Qué trató de lograr hoy al visitar la herramienta Estatus de Caso? | Verificar el estatus de mi caso en línea | Y | Radio button, one-up vertical | Skip Logic Group* | Estatus de Caso | ||
| Ingresar a mi cuenta | |||||||||
| Cambiar mi dirección en línea | |||||||||
| Obtener actualizaciones automáticas acerca de mi caso | |||||||||
| Hacer preguntas acerca de mi caso | |||||||||
| Ver los tiempos de procesamiento de casos | |||||||||
| Otro | |||||||||
| KMJ6516Q008 | C | ¿Qué información específica sobre Tarjeta Verde está buscando hoy? | Obtener una Tarjeta Verde a través de familia | Y | Radio button, one-up vertical | Skip Logic Group* | Tarjeta Verde | ||
| Remover las condiciones en mi Tarjeta Verde | |||||||||
| Renovar o reemplazar mi Tarjeta Verde | |||||||||
| Obtener una Tarjeta Verde por medio de empleo | |||||||||
| Viajes fuera de EE.UU. | |||||||||
| Otras maneras de obtener una Tarjeta Verde | |||||||||
| Investigar procesos y procedimientos para la Tarjeta Verde | |||||||||
| Ayudar a mi familiar a convertirse en residente permanente (por medio de ciudadano de EE.UU.) | |||||||||
| Otro | |||||||||
| KMJ6516Q009 | D | ¿Qué tipo de formulario está buscando hoy? | Ciudadanía y Naturalización | Y | Radio button, one-up vertical | Skip Logic Group* | Formularios | ||
| Tarjeta Verde | |||||||||
| Familia | |||||||||
| Empleo | |||||||||
| Beneficios Humanitarios | |||||||||
| Adopciones | |||||||||
| Formularios del Departamento de Estado y otros formularios que no son de USCIS | |||||||||
| Formularios de Entrada/Salida I-94 | |||||||||
| Otro | |||||||||
| KMJ6516Q010 | E | ¿Qué tipo de información específica sobre la ciudadanía está buscando hoy? | Información general acerca de cómo solicitar la ciudadanía | Y | Radio button, one-up vertical | Skip Logic Group* | Ciudadanía | ||
| Ciudadanía por naturalización | |||||||||
| Ciudadanía para cónyuges de ciudadanos estadounidenses | |||||||||
| Ciudadanía por medio de padres | |||||||||
| Excepciones y acomodaciones | |||||||||
| Pasaportes | |||||||||
| Ciudadanía para personal militar y sus familiares | |||||||||
| Información general sobre la naturalización | |||||||||
| Examen de Naturalización | |||||||||
| Materiales de estudio para la naturalización | |||||||||
| Ceremonias de naturalización | |||||||||
| Otro | |||||||||
| KMJ6516Q011 | ¿A nombre de quién busca información hoy? | Para mí | Y | Drop down, select one | En calidad de qué | ||||
| Familiar | |||||||||
| Amigo | |||||||||
| Cliente | |||||||||
| Estudiante o visitante de intercambio | |||||||||
| Prometido(a) K-1 | |||||||||
| Empleador/empleado | |||||||||
| Otro | |||||||||
| KMJ6516Q012 | ¿Qué método usó primordialmente para encontrar información en este sitio? | Herramienta de búsqueda del sitio | A | Y | Drop down, select one | Skip Logic Group* | Método | ||
| Barra de navegación de la parte superior | B | ||||||||
| Enlaces en las páginas | B | ||||||||
| Búsqueda de formularios | A | ||||||||
| Carteles o íconos en la página de inicio | B | ||||||||
| Índice A-Z | B | ||||||||
| Herramienta de asistente virtual (Emma) | C | ||||||||
| Utilicé un portal de búsqueda externo | |||||||||
| Sólo buscando | B | ||||||||
| Otro | |||||||||
| KMJ6516Q013 | A | Si usó las herramientas de búsqueda o de formularios del sitio, por favor describa su experiencia. | La búsqueda produjo los resultados esperados | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de búsqueda | ||
| Las recomendaciones más importantes fueron de ayuda | |||||||||
| Arrojó demasiados resultados | |||||||||
| No arrojó suficentes resultados | |||||||||
| Arrojó resultados demasiado parecidos/redundantes | |||||||||
| Los resultados no fueron relevantes a mis criterios de búsqueda o necesidades | |||||||||
| No estaba seguro de qué palabras utilizar en mi búsqueda | |||||||||
| La búsqueda requirió demasiadas búsquedas secundarias para encontrar lo que quería | |||||||||
| Otro | |||||||||
| KMJ6516Q014 | B | Si usó métodos de navegación para encontrar la información que buscaba, por favor describa su experiencia de navegación en este sitio. | La navegación funcionó como esperado | Y | Checkbox, one-up vertical | Skip Logic Group* | Experiencia de navegación | ||
| Las opciones de navegación y enlaces fueron intuitivos | |||||||||
| Carteles e íconos fueron útiles | |||||||||
| Elementos de página consistentes (encabezado y pie de página) facilitaron la búsqueda | |||||||||
| No pude encontrar los enlaces de navegación apropiados en la mayoría de las páginas web | |||||||||
| Demasiados enlaces u opciones de navegación | |||||||||
| Los enlaces no me llevaron a donde yo esperaba | |||||||||
| Tuve dificultad encontrando información detallada en las páginas web | |||||||||
| Tuve dificultad encontrando información relacionada en las páginas web | |||||||||
| La navegación no me ayudó a llevar a cabo lo que esperaba | |||||||||
| A menudo me sentí perdido y no sabía en qué parte de su sitio me encontraba | |||||||||
| Tuve varias dificultades técnicas (enlaces que no trabajaron, mensajes de error, etc.) | |||||||||
| Otro | |||||||||
| KMJ6516Q015 | C | Por favor, describa su experiencia con nuestra herramienta de asistente virtual (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | ¿Logró lo que quería hacer hoy en este sitio? | Sí | Y | Drop down, select one | Skip Logic Group* | Logrado | ||
| Buscando aún | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Por favor, díganos por qué no pudo lograr completar lo que quería o encontrar información hoy. | N | Text area, no char limit | Skip Logic Group* | No Logrado | ||
| KMJ6516Q018 | B | ¿Qué es lo próximo que planifica hacer? | Regresar al sitio más tarde | Y | Radio button, one-up vertical | Skip Logic Group* | Lo próximo | ||
| Seguir buscando en el internet | |||||||||
| Llamar al número 1-800 de servicio al cliente | |||||||||
| Visitar la oficina de USCIS / Hacer una cita | |||||||||
| Llamar/ hablar con un abogado | |||||||||
| Llamar a la Embajada de EE.UU. | |||||||||
| Otro | |||||||||
| STE0119305 | Por favor, elija la categorίa a la que corresponda su edad. | 17 o menor | N | Drop down, select one | Edad | ||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 ó mayor | |||||||||
| Prefiero no responder | |||||||||
| STE0119306 | ¿Donde vives actualmente? | En EE.UU. | N | Drop down, select one | Ubicación | ||||
| Fuera de EE.UU. | |||||||||
| KMJ6516Q019 | ¿Cómo prefiere acceder a este sitio? | Computadora/computadora portátil | Y | Drop down, select one | Acceso | ||||
| Teléfono móvil | |||||||||
| Tableta móvil | |||||||||
| No tengo preferencia | |||||||||
| KMJ6516Q020 | ¿Cuál de los siguientes sitios/secciones, si alguno, ha visitado también? | myUSCIS | Y | Checkbox, one-up vertical | Sitios/secciones | ||||
| Centro de Recursos de Ciudadanía | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| Programa SAVE (Sistema de Verificación de Beneficios para Extranjeros) | |||||||||
| Central I-9 | |||||||||
| WelcometoUSA.gov (Bienvenido a EE.UU.gov) | |||||||||
| Departamento de Estado de EE.UU. | |||||||||
| Ninguno de los anteriores | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | ¿Qué otra cosa le gustaría compartir con nosotros para ayudarle a mejorar su experiencia en línea con USCIS.gov/es? | N | Text area, no char limit | Mejoras | ||||
Sheet 11: CQs (5-26-16)
| Model Name: USCIS Spanish v2 | EE MID: Ao8FJw0coZZk5RsUtNNw5g4C |
|
|||||||
| Model ID: Ao8FJw0coZZk5RsUtNNw5g4C | SP MID: kwkt0dtoAwpIghIMZ1dcRw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES 2MQ | Pink: Addition | ||||||||
| Date: 5/23/2016 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ6516Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Drop down, select one | Visit Frequency | |||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| KMJ6516Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q003 | A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| KMJ6516Q004 | What area of the site were you primarily visiting today? | Forms | Y | Drop down, select one | Area Visited | ||||
| News | |||||||||
| Citizenship | |||||||||
| Green card | |||||||||
| Tools | |||||||||
| Laws | |||||||||
| Services | |||||||||
| Events | |||||||||
| Other Services | |||||||||
| Other | |||||||||
| KMJ6516Q005 | Primary Reason: Federal Government or Informational Non-Profit | What was your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Check my case status | B | ||||||||
| Working in the USA | |||||||||
| Find citizenship information | E | ||||||||
| Research green card information | C | ||||||||
| Find form(s) | D | ||||||||
| Download form(s) | D | ||||||||
| Find/check filing fees | |||||||||
| Research immigration laws | |||||||||
| Read latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| KMJ6516Q006 | A | Other primary reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| KMJ6516Q007 | B | What specifically under case status did you try to accomplish? | Check my case status online | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status | ||
| Sign in to my account | |||||||||
| Change my address on file | |||||||||
| Get automatic updates about my case | |||||||||
| Ask questions about my case | |||||||||
| See office case processing times | |||||||||
| Other | |||||||||
| KMJ6516Q008 | C | What specific green card information were you looking for? | Find out how to obtain green card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | ||
| Remove conditions on my green card | |||||||||
| Renew or replace my green card | |||||||||
| Find out how to obtain green card through a job | |||||||||
| Travel outside of U.S. | |||||||||
| Find other ways to get a green card | |||||||||
| Research green card processes and procedures | |||||||||
| Help my relative become a permanent resident (by U.S. citizen) | |||||||||
| Other | |||||||||
| KMJ6516Q009 | D | What type of forms were you looking for? | Citizenship and Naturalization-Based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Forms | ||
| Green Card-Based Forms | |||||||||
| Family-Based Forms | |||||||||
| Employment-Based Forms | |||||||||
| Humanitarian Benefits-Based Forms | |||||||||
| Adoptions-Based Forms | |||||||||
| Department of State (DS) and Other Non-USCIS Forms | |||||||||
| I-94 Arrival/Departure Forms | |||||||||
| Other | |||||||||
| KMJ6516Q010 | E | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | ||
| Citizenship through naturalization | |||||||||
| Citizenship for spouses of U.S. citizens | |||||||||
| Citizenship through parents | |||||||||
| Exceptions and accommodations | |||||||||
| Passports | |||||||||
| Citizenship for Military personnel and family members | |||||||||
| General information on naturalization | |||||||||
| Naturalization test | |||||||||
| Naturalization test study materials | |||||||||
| Naturalization ceremonies | |||||||||
| Other | |||||||||
| KMJ6516Q011 | On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | ||||
| Family member/relative | |||||||||
| Friend | |||||||||
| Client | |||||||||
| Student | |||||||||
| Fiancé | |||||||||
| Employer/employee | |||||||||
| Other | |||||||||
| KMJ6516Q012 | What method did you primarily use to find information on this site? | Site's search feature | A | Y | Drop down, select one | Skip Logic Group* | Method | ||
| Top navigation bar | B | ||||||||
| Links on the pages | B | ||||||||
| Forms search | A | ||||||||
| Homepage banners or icons | B | ||||||||
| A-Z Index | B | ||||||||
| Chat feature (Emma) | C | ||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | B | ||||||||
| Other | |||||||||
| KMJ6516Q013 | A | If you used the site's search feature or the forms search, please describe your search experience. | Search delivered the expected results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | ||
| Top recommendations were helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Other | |||||||||
| KMJ6516Q014 | B | If you used navigational methods to find your information, please describe your navigational experience on this site. | Navigation worked as expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigational experience | ||
| Navigation options and links were intuitive | |||||||||
| Banners and icons were useful | |||||||||
| Consistent page elements (header and footer) made navigation easy | |||||||||
| Could not find the appropriate navigational links on most of your web pages | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Would often feel lost, and did not know where I was on your site | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other | |||||||||
| KMJ6516Q015 | C | Please describe your experience with our chat feature (Emma). | N | Text area, no char limit | Skip Logic Group* | Emma | |||
| KMJ6516Q016 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||
| Still looking | A,B | ||||||||
| No | A,B | ||||||||
| KMJ6516Q017 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task/find your information today. | N | Text area, no char limit | Skip Logic Group* | Not accomplished | ||
| KMJ6516Q018 | B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | ||
| Keep searching the Internet | |||||||||
| Call the 1-800 number/contact customer service | |||||||||
| Visit the USCIS office/make an appointment | |||||||||
| Call/talk to an immigration attorney | |||||||||
| Call the United States embassy | |||||||||
| Other | |||||||||
| Please select the category that includes your age? | 17 and under | N | Drop down, select one | Age | |||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| I prefer not to respond | |||||||||
| Where do you currently live? | In the USA | N | Drop down, select one | Location | |||||
| Outside the USA | |||||||||
| KMJ6516Q019 | How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | ||||
| Mobile phone | |||||||||
| Mobile tablet | |||||||||
| No preference | |||||||||
| KMJ6516Q020 | Which of the following sites/sections, if any, have you also visited? | myUSCIS | Y | Checkbox, one-up vertical | Sites/sections | ||||
| Citizenship Resource Center | |||||||||
| E-Verify | |||||||||
| Self Check/myE-Verify | |||||||||
| SAVE (Systematic Alien Verification for Entitlements) Program | |||||||||
| I-9 Central | |||||||||
| WelcometoUSA.gov | |||||||||
| U.S. Department of State | |||||||||
| None of the above | Mutually Exclusive | ||||||||
| KMJ6516Q021 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | Improvement | ||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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