Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
1601-0014_30 day FRN published.pdf Supplementary Document	2015-03-19
1601-0014_60 day FRN published.pdf Supplementary Document	2015-03-19
1601-0014_Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery A.docx Supporting Statement A	2015-03-19
Generic_Clearance_Submission_Template.doc Supplementary Document	2014-10-31
Executive Order 12862.pdf Supplementary Document	2014-10-31
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.doc Supporting Statement B	2014-10-31

IC Document Collections

IC ID	Document Title	Status
244713	Community Awareness Briefing (CAB) Assessment Other-Feedback Survey	New
243870	BioWatch (BW) User Feedback Survey Other-Questions	New
242467	National Maritime Center Customer Satisfaction Survey Other-Mock Up	New
242249	MPHISE Assessment Survey Other-Mock Up - Survey Monkey	New
237754	CAT - Passenger Feedback Survey Other-Survey	New
235221	Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey Other-Context for Onlince Tool, Survey Monkey	New

ICR Details

OMB Control No: 1601-0014	ICR Reference No: 201804-1601-001
Status: Active	Previous ICR Reference No: 201410-1601-003
Agency/Subagency: DHS/OS	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/06/2018
	Date Received in OIRA: 04/30/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2021	36 Months From Approved	11/30/2018
Responses	200,000	0	200,000
Time Burden (Hours)	375,148	0	375,148
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 53435	09/09/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 74734	12/16/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
CAT - Passenger Feedback Survey
National Maritime Center Customer Satisfaction Survey
Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey
Community Awareness Briefing (CAB) Assessment
MPHISE Assessment Survey
BioWatch (BW) User Feedback Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	200,000	200,000	0	0	0	0
Annual Time Burden (Hours)	375,148	375,148	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $600,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/30/2018

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