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pdfSCREEN SHOTS DOCUMENT
ISSNRC
OSES/DePPO/USSB/UXG DRAFT
May 14, 2015
Table of Contents
1. Document Version Information .......................................................................................................................... 1
2. Happy Path Screens ............................................................................................................................................ 3
2.1. My SSA Home Page_Happy Path ................................................................................................................. 3
2.2. My SSA Replacement Documents Page_Happy Path .................................................................................. 4
2.3. Background Information: Happy Path, All Questions Displayed ................................................................. 5
2.4. Background Information- Radio Button 1.................................................................................................... 6
2.5. Background Information: Radio Button 2 .................................................................................................... 7
2.6. Background Information: State Drop-Down List ......................................................................................... 8
2.7. Background Information: Radio Button 4 .................................................................................................... 9
2.8. Background Information: Radio Button 5 .................................................................................................. 10
2.9. Background Information: Radio Button 6 .................................................................................................. 11
2.10. Background Information: Radio Button 7 ................................................................................................ 12
2.11. Background Information: Radio Button 8 ................................................................................................ 13
3. Identity Verification .......................................................................................................................................... 14
3.1. Identity Verification Spinner ...................................................................................................................... 16
4. Confirmation Page ............................................................................................................................................ 17
5. Background Information Error Messages ......................................................................................................... 18
5.1. Update Email Address Error....................................................................................................................... 18
5.2. Driver’s License Error ................................................................................................................................. 19
5.3. State/Territory Error .................................................................................................................................. 20
5.4. Requesting Card For Someone Else Error .................................................................................................. 21
5.5. Name Change Error .................................................................................................................................... 22
5.6. SSA’s DOB Doesn’t Match DMV ................................................................................................................. 23
5.7. U.S. Mailing Address Error ......................................................................................................................... 24
5.8. Need to Change Other Information ........................................................................................................... 25
6. Descriptive My SSA Home Page Teasers for Precondition Check Failures ....................................................... 26
6.1. Pending Request Teaser............................................................................................................................. 26
6.2. Request SSNAP Activity Teaser .................................................................................................................. 27
6.3. Citizenship Teaser ...................................................................................................................................... 28
6.4. Lockout Teaser ........................................................................................................................................... 29
6.5. Recent Cycle Date Change Teaser ............................................................................................................. 30
6.6. Annual Card Limit Teaser ........................................................................................................................... 31
6.7. Lifetime Card Limit Teaser ......................................................................................................................... 32
6.8 System Unavailable Teaser ......................................................................................................................... 33
OSES/DePPO/USSB/UXG DRAFT
May 14, 2015
7. Descriptive My SSA Replacement Documents Page Teasers for Precondition Check Failures ........................ 34
7.1. Pending Request Teaser............................................................................................................................. 34
7.2. Recent SSNAP Activity Teaser .................................................................................................................... 34
7.3. Citizenship Teaser ...................................................................................................................................... 35
7.4. Lockout Teaser ........................................................................................................................................... 35
7.5. Recent Cycle Date Change Teaser ............................................................................................................. 36
7.6. Annual Card Limit Teaser ........................................................................................................................... 36
7.7. Lifetime Card Limit Teaser ......................................................................................................................... 37
7.8. System Unavailable Teaser ........................................................................................................................ 37
8. Precondition Check Failure Messages .............................................................................................................. 38
8.1. Pending Request Message ......................................................................................................................... 38
8.2. Recent SSNAP Activity Message ................................................................................................................ 39
8.3. Citizenship Message ................................................................................................................................... 40
8.4. Lockout Message ....................................................................................................................................... 41
8.5. Recent Cycle Date Change Message .......................................................................................................... 42
8.6. Annual Card Limit Message ....................................................................................................................... 43
8.7. Lifetime Card Limit Message ...................................................................................................................... 44
9. Strike and Terminal Errors ................................................................................................................................ 45
9.1. Name or SSN Doesn’t Match SSA, Strikes 1 & 2 ........................................................................................ 45
9.2. Driver's License Info Doesn't Match Motor Vehicle Records, Strikes 1 & 2 .............................................. 46
9.3. Address Can't Be Verified, Strikes 1 & ....................................................................................................... 47
9.4. Strikeout Message (Terminal) .................................................................................................................... 48
10. Other Errors .................................................................................................................................................... 49
10.1
Non-Participating State Selected on Identity Verification Screen ..................................................... 49
11. Paperwork Reduction Act Statement ............................................................................................................. 50
12. Privacy Act Statement ..................................................................................................................................... 51
13. Cannot Process Request Message .................................................................................................................. 52
14. Management Approval Screen Shots iSSNRC .................................................... Error! Bookmark not defined.
OSES/DePPO/USSB/UXG DRAFT
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Screen Shots for iSSNRC v1.9 DRAFT
1. Document Version Information
Version
Number
Date
Content Revisions
Page
#
Revise
d by
0.1 (Draft)
10/24/2014 Initial Version
Ali
Momen
0.2 (Draft)
11/6/2014
Updated My SSA teasers to reflect on first line of content. Removed
Alternate Approach My SSA Pending and Unhappy Path teasers. Added error
message for SSA name or DOB does not match motor vehicle records. Added
error message for recent cycle date change. Added Privacy Act Statement.
Added emails.
Beth
Hanst
0.3 (Draft)
11/17/2014 Added collection of Identification Type to Identity Verification screen (page 15).
Enlarged Zip Code field and removed Add Line option from U.S. Mailing
Address on the Identity Verification screen. Added System Unavailable teaser
(page 32). Updated Pending Request message (page 33). Added Recent
SSNAP Activity Request Teaser (page 26) and error message (page 34).
Added Cannot Process Request message (page 46). Added RCE7 (page 53).
Beth
Hanst
0.4 (Draft)
12/02/2014 Added Paperwork Reduction Act screen shot (page 46). Removed timestamp
and changed wording on Recent Cycle Date teaser (page 30) and message
(page 38). Removed emails, which will be tracked in separate document.
Beth
Hanst
0.5 (Draft)
12/04/2014 Added teaser boxes for My SSA Replacement Documents page.
0.6 (Draft)
12/05/2014 Revised descriptions for Strikeout / Lockout messages and teasers (pages 29,
th
35, 43) to reflect new requirement that user will be locked out on 6 strike in 7day period.
Beth
Hanst
0.7 (Draft)
12/15/2014 Updated screen shots to more closely represent the 2/3-1/3 grid layout.
Updated email question on Background Info page to bold entire question,
rather than only the email address.
Beth
Hanst
1.0 (First
Release)
12/22/2014 Added EST to timeframes throughout document. Added data to Strike Error
pages. Added signature lines to end of document.
Beth
Hanst
1.1 (First
Revision)
12/31/2014 Removed Signature lines at end of document. Being incorporated with the
PSA sign off.
Pat
Collins
1.2 (Second
Revision)
2/13/2015
Removed time frames from Background Information (pages 4-12, 16-23) and
Confirmation (page 15) screens. Modified capitalization throughout the
application. Removed terminal error message for SSA name or date of birth
does not match motor vehicle records. Corrected description of System
Unavailable teaser (page 35). Modified Privacy Act Statement text (page 48).
Beth
Hanst
1.3 (Third
Revision)
2/20/2015
On Background Information screen, changed “and” to “or” in blue informational
message (page 23). On Identity Verification screens, removed required field
indicator from the Day field for Issue Date (page 13). On Identity Verification
screen shots displaying strike error messages, changed “driver’s license” to
lower case in name fields’ support text (pages 43 and 45). Added a comma
after “State” in last paragraph of Privacy Act Statement (page 48).
Beth
Hanst
1.4 (Fourth
Revision)
3/5/2015
On Identity Verification screen, changed Suffix field from text box to drop-down
list (pages 13, 43, and 45). Added a message to be displayed on the Identity
Verification screen when the user selects a non-participating state (page 47).
Added screen shot of spinner to be displayed when user hits Submit button on
Identity Verification screen (page 15).
Beth
Hanst
1.5 (Fifth
Revision)
3/12/2015
Inserted DRAFT water Mark and place word draft in footer and header
Pat
Collins
1.6 (Sixth
Revision)
3/13/2015
Added support text to the Issue Date field in the Identity Verification Spinner
screen shot (page 15). Updated Paperwork Reduction Act screen shot to
include OMB number and burden estimate (page 49).
Beth
Hanst
1.7 (7th Revision)
3/16/2015
Moved changes into document with DRAFT in header and footer.
Beth
Hanst
1.8 (8th Revision)
5/14/2015
Added word “your” to support text for State drop-down list on Background Info
(pages 4-12, 17-24). Changed Identity Verification page grid to full width, rather
than 2/3 width, and increased size of first name, middle name, and last name
Beth
Hanst
OSES/DePPO/USSB/UXG DRAFT
May 14, 2015
3,
32-39
1
Beth
Hanst
Screen Shots for iSSNRC v1.9 DRAFT
fields (pages 13-15, 44-47, 49).
th
1.9 (9 Revision)
5/14/2015
OSES/DePPO/USSB/UXG DRAFT
Redacted “dummy” PII, with black rectangles, on My SSA home page,
Background Information, and Identity Verification screen shots throughout the
document.
May 14, 2015
Beth
Hanst
2
Screen Shots for iSSNRC v1.9 DRAFT
2. Happy Path Screens
2.1. My SSA Home Page_Happy Path
When the user passes all precondition checks outlined in the business process document (BPD), the teaser
box on the My SSA Home page will contain a link to the Before You Begin screen in the iSSNRC application.
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Screen Shots for iSSNRC v1.9 DRAFT
2.2. My SSA Replacement Documents Page_Happy Path
When the user passes all precondition checks outlined in the business process document (BPD), the teaser
box on the My SSA Replacement Documents page will contain a link to the Before You Begin screen in the
iSSNRC application.
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Screen Shots for iSSNRC v1.9 DRAFT
2.3. Background Information: Happy Path, All Questions Displayed
This is the first screen the user will see within the iSSNRC application. It is intended to filter out users who
cannot request a replacement Social Security Card online, per the BPD.
The “Can You Request a Card Online?” section contains a series of questions that are displayed to the user
as a “progressive reveal”.
The following screenshot shows all of the questions that must be answered as required by the BPD in
order for the user to progress to the Identity Verification screen.
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Screen Shots for iSSNRC v1.9 DRAFT
2.4. Background Information- Radio Button 1
When the page loads, the only radio button question that will be displayed is the “Is your email address
still…?” The email address displayed within the question is the email address stored for the user within My
SSA.
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Screen Shots for iSSNRC v1.9 DRAFT
2.5. Background Information: Radio Button 2
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Screen Shots for iSSNRC v1.9 DRAFT
2.6. Background Information: State Drop-Down List
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Screen Shots for iSSNRC v1.9 DRAFT
2.7. Background Information: Radio Button 4
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2.8. Background Information: Radio Button 5
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Screen Shots for iSSNRC v1.9 DRAFT
2.9. Background Information: Radio Button 6
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Screen Shots for iSSNRC v1.9 DRAFT
2.10. Background Information: Radio Button 7
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2.11. Background Information: Radio Button 8
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3. Identity Verification
(Continued on next page.)
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3.1. Identity Verification Spinner
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Screen Shots for iSSNRC v1.9 DRAFT
4. Confirmation Page
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Screen Shots for iSSNRC v1.9 DRAFT
5. Background Information Error Messages
If the user’s answer to any question in the “Can You Request a Card Online?” section indicates that he
cannot request a replacement card online, per the BPD, a related error message will be displayed. The
user will not be presented with any additional questions, and will not be able to progress to the
Personal Information screen. He will be able to return to the My SSA Home screen by selecting the
Cancel button.
However, if the user changes his answer to the question, he will be able to continue along the Happy
Path.
5.1. Update Email Address Error
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Screen Shots for iSSNRC v1.9 DRAFT
5.2. Driver’s License Error
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Screen Shots for iSSNRC v1.9 DRAFT
5.3. State/Territory Error
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Screen Shots for iSSNRC v1.9 DRAFT
5.4. Requesting Card For Someone Else Error
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Screen Shots for iSSNRC v1.9 DRAFT
5.5. Name Change Error
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Screen Shots for iSSNRC v1.9 DRAFT
5.6. SSA’s DOB Doesn’t Match DMV
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Screen Shots for iSSNRC v1.9 DRAFT
5.7. U.S. Mailing Address Error
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Screen Shots for iSSNRC v1.9 DRAFT
5.8. Need to Change Other Information
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Screen Shots for iSSNRC v1.9 DRAFT
6. Descriptive My SSA Home Page Teasers for Precondition Check Failures
6.1. Pending Request Teaser
The teaser box shown below is displayed when the user fails the precondition check for Pending Request
(i.e. the user has a replacement card request pending).
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Screen Shots for iSSNRC v1.9 DRAFT
6.2. Request SSNAP Activity Teaser
The teaser box shown below is displayed when the user fails the precondition check for recent activity in
SSNAP.
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Screen Shots for iSSNRC v1.9 DRAFT
6.3. Citizenship Teaser
The teaser box shown below is displayed when the user fails the precondition check for U.S. Citizenship
(i.e. SSA’s records indicate the user is not a U.S. citizen).
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Screen Shots for iSSNRC v1.9 DRAFT
6.4. Lockout Teaser
The teaser box shown below is displayed when the user fails either of the following precondition checks:
User has incurred a strikeout within the last 24 hours
User has incurred two strikeouts within the last 7 days
User has incurred six strikes (not strikeouts) within the last 7 days
The date and timestamp are dynamic, indicating when the user can try again to request a card online.
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Screen Shots for iSSNRC v1.9 DRAFT
6.5. Recent Cycle Date Change Teaser
The teaser box shown below is displayed when the user fails the precondition check for a recent cycle date
change.
The date and timestamp are dynamic, indicating when the user can try again to request a card online.
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Screen Shots for iSSNRC v1.9 DRAFT
6.6. Annual Card Limit Teaser
The teaser box shown below is displayed when the user fails the precondition check for Annual Card Limit
Met (i.e. the user has been issued 3 cards since January 1 of the current year.)
According to business rules, the date displayed in the teaser box will be January 1 of the following year.
(This is NOT a rolling 12-month period.)
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Screen Shots for iSSNRC v1.9 DRAFT
6.7. Lifetime Card Limit Teaser
The teaser box shown below is displayed when the user fails the precondition check for Lifetime Card Limit
Met (i.e. the user has been issued 10 cards total during the course of his life.
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Screen Shots for iSSNRC v1.9 DRAFT
6.8 System Unavailable Teaser
The teaser box shown below would be displayed when the iSSRNC system is not available.
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Screen Shots for iSSNRC v1.9 DRAFT
7. Descriptive My SSA Replacement Documents Page Teasers for
Precondition Check Failures
7.1. Pending Request Teaser
The teaser box shown below is displayed when the user fails the precondition check for Pending Request
(i.e. the user has a replacement card request pending).
7.2. Recent SSNAP Activity Teaser
The teaser box shown below is displayed when the user fails the precondition check for recent activity in
SSNAP.
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Screen Shots for iSSNRC v1.9 DRAFT
7.3. Citizenship Teaser
The teaser box shown below is displayed when the user fails the precondition check for U.S. Citizenship
(i.e. SSA’s records indicate the user is not a U.S. citizen).
7.4. Lockout Teaser
The teaser box shown below is displayed when the user fails either of the following precondition checks:
User has incurred a strikeout within the last 24 hours
User has incurred two strikeouts within the last 7 days
User has incurred six strikes (not strikeouts) within the last 7 days
The date and timestamp are dynamic, indicating when the user can try again to request a card online.
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Screen Shots for iSSNRC v1.9 DRAFT
7.5. Recent Cycle Date Change Teaser
The teaser box shown below is displayed when the user fails the precondition check for a recent cycle date
change.
The date and timestamp are dynamic, indicating when the user can try again to request a card online.
7.6. Annual Card Limit Teaser
The teaser box shown below is displayed when the user fails the precondition check for Annual Card Limit
Met (i.e. the user has been issued 3 cards since January 1 of the current year.)
According to business rules, the date displayed in the teaser box will be January 1 of the following year.
(This is NOT a rolling 12-month period.)
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Screen Shots for iSSNRC v1.9 DRAFT
7.7. Lifetime Card Limit Teaser
The teaser box shown below is displayed when the user fails the precondition check for Lifetime Card Limit
Met (i.e. the user has been issued 10 cards total during the course of his life.
7.8. System Unavailable Teaser
The teaser box shown below is displayed when the iSSNRC system is not available.
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Screen Shots for iSSNRC v1.9 DRAFT
8. Precondition Check Failure Messages
The following screens are displayed when the user tries to access the iSSNRC application directly (e.g.
bookmark), rather than via the My SSA Home page, and a precondition check fails.
8.1. Pending Request Message
The screen shown below is displayed when the user attempts to access the iSSNRC application directly and
fails the precondition check for pending request.
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Screen Shots for iSSNRC v1.9 DRAFT
8.2. Recent SSNAP Activity Message
The screen shown below is displayed when the user attempts to access the iSSNRC application directly and
fails the precondition check for recent activity in SSNAP.
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Screen Shots for iSSNRC v1.9 DRAFT
8.3. Citizenship Message
The screen shown below is displayed when the user attempts to access the iSSNRC application directly and
fails the precondition check for U.S. Citizenship (i.e. SSA’s records indicate the user is not a U.S. citizen).
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Screen Shots for iSSNRC v1.9 DRAFT
8.4. Lockout Message
This screen show below is displayed when the user tries to access the iSSNRC application directly and fails
one of the following precondition checks:
User has incurred a 3rd strike (i.e. strikeout) within the last 24 hours
User has incurred two strikeouts within the last 7 days
User has incurred six strikes (not strikeouts) within the last 7 days
The date and timestamp are dynamic, indicating when the user can try again to request a card online.
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Screen Shots for iSSNRC v1.9 DRAFT
8.5. Recent Cycle Date Change Message
This screen shown below is displayed when the user tries to access the iSSNRC application directly and fails
the precondition check for a recent cycle date change.
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Screen Shots for iSSNRC v1.9 DRAFT
8.6. Annual Card Limit Message
This screen shown below is displayed when the user tries to access the iSSNRC application directly and fails
the precondition check for Annual Card Limit Met (i.e. the user has been issued 3 cards since January 1 of
the current year.)
According to business rules, the date displayed in the message will be January 1 of the following year.
(This is NOT a rolling 12-month period.)
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Screen Shots for iSSNRC v1.9 DRAFT
8.7. Lifetime Card Limit Message
The screen shown below is displayed when the user tries to access the iSSNRC application directly and fails
the precondition check for Lifetime Card Limit Met (i.e. the user has been issued 10 cards total during the
course of his life).
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Screen Shots for iSSNRC v1.9 DRAFT
9. Strike and Terminal Errors
First and second strike errors are displayed above the data entry form on the Identity Verification screen.
9.1. Name or SSN Doesn’t Match SSA, Strikes 1 & 2
This message is displayed if the name or SSN entered by the user does not match SSA’s records.
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Screen Shots for iSSNRC v1.9 DRAFT
9.2. Driver's License Info Doesn't Match Motor Vehicle Records, Strikes 1 & 2
This message is displayed if one or more of the following fields do not match the user’s state DMV records.
Driver’s License or ID Card Number
State/Territory (where Driver’s License or ID Card was issued)
Date Issued
Date of Expiration
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Screen Shots for iSSNRC v1.9 DRAFT
9.3. Address Can't Be Verified, Strikes 1 &
This message is displayed if the address the user entered cannot be verified with DMV, SSA, or 3rd party
(e.g. credit bureau) records.
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Screen Shots for iSSNRC v1.9 DRAFT
9.4. Strikeout Message (Terminal)
The following message screen is displayed when the user incurs his third strike in a 24-hour period or sixth
strike in a 7-day period.
The date and time included in the message represent the 24-hour lockout period, after which the user can
try again to request a replacement card online.
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Screen Shots for iSSNRC v1.9 DRAFT
10. Other Errors
10.1
Non-Participating State Selected on Identity Verification Screen
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Screen Shots for iSSNRC v1.9 DRAFT
11. Paperwork Reduction Act Statement
The pop-up window shown below is displayed when the user selects the Paperwork Reduction Act link on
the Background Information page.
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Screen Shots for iSSNRC v1.9 DRAFT
12. Privacy Act Statement
The pop-up window shown below is displayed when the user selects the Privacy Act Statement link on the
Background Information page.
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Screen Shots for iSSNRC v1.9 DRAFT
13. Cannot Process Request Message
This message is displayed if the user’s request cannot be processed. For example, if a state’s motor vehicle
records system is temporarily unavailable.
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New iSSNRC Screens
Screening Page:
Request Received Confirmation Email:
To: [Email Address]
From: Social Security Administration
Subject: Your Replacement Social Security Card Internet Request Was
Received
Dear [Name]:
Thank you for requesting a replacement of your Social Security card on
[Date of Request].
You will receive another email when your request has been reviewed.
Most applicants will receive their replacement Social Security card in 7
to 10 business days. If you did not make this request, please contact us
immediately, toll free, at [SSA Phone Number], Monday through Friday,
between 7:00 a.m. and 7:00 p.m. (ET). If you are deaf or hard of
hearing, call our TTY number at [SSA TTY Phone Number]. Please visit
[URL to Contact Social Security] for more ways to contact us.
Please do not reply to this email. We cannot respond to messages sent
to this address.
Request Processed Confirmation Email:
To: [Email Address]
From: Social Security Administration
Subject: Your Replacement Social Security Card Internet Request Has Been Approved
Dear [Name]:
Thank you for requesting a replacement of your Social Security card on [Date of
Request].
Your request has been approved. You should receive your replacement Social
Security card at the mailing address you provided in 5 to 7 business days.
If you did not make this request, please contact us immediately. You may call us toll
free at [SSA Phone Number], Monday through Friday, between 7:00 a.m. and 7:00
p.m. (ET). If you are deaf or hard of hearing, call our TTY number at [SSA TTY Phone
Number]. Please visit [URL to Contact Social Security] for more ways to contact us.
Please do not reply to this email. We cannot respond to messages sent to this
address.
Thank you for using our online services.
New Teaser – Blank CSP code:
| File Type | application/pdf |
| File Title | Microsoft Word - iSSNRC Internet Screen Shots.docx |
| Author | 177717 |
| File Modified | 2018-07-30 |
| File Created | 2015-06-05 |