|
ANNUAL REPORTING REQUIREMENTS (Recurring Information Collection Requirements) |
Supporting Statement Section |
Rule Section |
Description |
Number of Respondents |
Responses per Respondent |
Total Number of Responses |
Burden per Response |
Total Annual Burden Hours |
Total Cost @ $263/Hour |
2 |
50.33 |
Early Site Permit applications |
0 |
0 |
0 |
360 |
0 |
$0 |
50.33 |
Non-Power Operating License application |
0 |
0 |
0 |
2,700 |
0 |
$0 |
50.33 |
Standard Design Certification application |
0 |
0 |
0 |
450 |
0 |
$0 |
50.33 |
Combined OL application |
0.7 |
1 |
1 |
2,700 |
1,800 |
$473,400 |
50.33(f) |
Financial qualification information (at the time of initial application or additional information as requested by the Commission) |
1.7 |
1 |
1.7 |
3,580 |
5,967 |
$1,569,233 |
50.54(bb) |
Decommissioned plants submit program for managing and funding irradiated fuel following permanent cessation of operation of the reactor |
0 |
0 |
0 |
250 |
0 |
$0 |
50.59(c), 50.90, 50.91(a), (b) |
License Amendments |
153 |
6 |
918 |
313 |
287,334 |
$75,568,842 |
50.74 |
Notification within 30 days of a change in status of a licensed reactor operator or senior operator. |
205 |
1 |
205 |
1 |
205 |
$53,915 |
50.80(b) |
License Transfers |
8 |
1 |
8 |
540 |
4,320 |
$1,136,160 |
50.36,50.36A, 50.36B & Appendix I |
Technical Specifications |
165 |
5 |
825 |
168 |
138,600 |
$36,451,800 |
50.34(c) & (d) & 50.54(p) |
Physical security and safeguards contingency plans (operating power reactors) |
57 |
1 |
57 |
29 |
1,653 |
$434,739 |
50.34(c) & (d) & 50.54(p) |
Physical security and safeguards contingency plans (decommissioned/shutdown power reactors) |
14 |
0 |
5 |
29 |
145 |
$38,135 |
50.34(c) & (d) & 50.54(p) |
Physical security and safeguards contingency plans (nonpower reactors) |
5 |
1 |
14 |
29 |
406 |
$106,778 |
50.35(b) |
Periodic reports of the progress and results of research and development programs designed to resolve safety questions |
0 |
0 |
0 |
100 |
0 |
$0 |
50.54(w)(3) |
Annual report on the source of property and damage insurance |
118 |
1 |
118 |
4 |
472 |
$124,136 |
10 CFR 50.54(w)(4) |
Cleanup plan outlining the steps and costs needed to complete decontamination and cleanup following an accident |
0 |
0 |
0 |
2,000 |
0 |
$0 |
|
|
|
|
|
|
|
|
|
3 |
50.33(k) |
Contents of applications |
1 |
1 |
1 |
200 |
200 |
$52,600 |
50.75 |
Decommissioning planning |
99 |
1 |
99 |
5 |
495 |
$130,185 |
50.82 |
Termination of license |
5 |
1 |
5 |
680 |
3,400 |
$894,200 |
|
|
|
|
|
|
|
|
|
4 |
50.71(b)& Appendix C |
Annual financial reporting |
125 |
1 |
125 |
1 |
113 |
$29,588 |
50.76 |
Submission of financial qualifications information within 75 days prior to ceasing to be an electric utility |
0 |
0 |
0 |
33 |
0 |
$0 |
50.71(e) |
Updated FSAR (operating reactors) |
62 |
1 |
62 |
900 |
55,800 |
$14,675,400 |
50.71(e) |
Updated FSAR (power reactors that have ceased operating) |
12 |
1 |
12 |
225 |
2,700 |
$710,100 |
50.72 & 50.54(z) |
Notification of Events |
94 |
5 |
500 |
1 |
675 |
$177,525 |
10 CFR Part 50, Appendix E, Paragraph E.9.d |
Daily testing of the ENS system by the HOO, submission of voluntary reactor status and grid information |
94 |
365 |
34,310 |
0 |
2,848 |
$748,953 |
Appendix E, VI.1 Periodic Testing |
Quarterly testing of Emergency Response Data System |
94 |
4 |
376 |
2 |
677 |
$177,998 |
50.72(a) & 50.73 |
Emergency Response Data System reports |
7 |
2 |
16 |
12 |
192 |
$50,496 |
50.70 |
Team Inspections |
68 |
1 |
68 |
133 |
9,044 |
$2,378,572 |
50.69(g) |
Submission of event report to submit a licensee event report for any event or condition that would have prevented RISC-1 and RISC-2 structures, systems, and components from performing a safety-significant function |
10 |
1 |
10 |
600 |
6,000 |
$1,578,000 |
|
|
|
|
|
|
|
|
|
5 |
50.54(cc) |
Bankruptcy Notifications |
0 |
0 |
0 |
1 |
0 |
$0 |
50.55(e) |
48 hour notification (Design and Construction Deficiencies) |
5 |
1 |
5 |
10 |
50 |
$13,150 |
50.55(e) |
30-day reports (Design and Construction Deficiencies) |
5 |
1 |
5 |
70 |
350 |
$92,050 |
50.55(f), Appendices A & B |
Quality Assurance reports (operating reactors) |
94 |
1 |
94 |
160 |
15,040 |
$3,955,520 |
50.55(f), Appendices A & B |
Quality Assurance reports (reactors under construction) |
4 |
1 |
4 |
160 |
640 |
$168,320 |
50.55(f), Appendices A & B |
Quality Assurance reports (Part 52 applicants) |
2 |
1 |
2 |
667 |
1,333 |
$350,667 |
50.55a(z) |
Alternatives submitted by power reactors |
94 |
3 |
282 |
380 |
107,160 |
$28,183,080 |
50.55a(z) |
Alternatives submitted by COLs |
4 |
2 |
8 |
380 |
3,040 |
$799,520 |
50.55a(z) |
Alternatives submitted for I&C |
1 |
1 |
1 |
380 |
380 |
$99,940 |
50.55a(f)(5) and (g)(5) |
Relief requests |
94 |
4 |
376 |
380 |
142,880 |
$37,577,440 |
50.55a |
Codes and Standards |
94 |
2 |
188 |
58 |
10,942 |
$2,877,641 |
50.59(c) and d |
Power reactors - Reports changes in the facility, of changes in procedures, and of tests and experiments and to submit a report containing a brief description of any changes, tests, and experiments, including a summary of the evaluation of each (Final Safety Analysis Report [FSAR] update) |
118 |
1 |
118 |
380 |
44,840 |
$11,792,920 |
50.59(c) and d |
Non-power reactors - Reports changes in the facility, of changes in procedures, and of tests and experiments and to submit a report containing a brief description of any changes, tests, and experiments, including a summary of the evaluation of each (Final Safety Analysis Report [FSAR] update) |
35 |
1 |
35 |
120 |
4,200 |
$1,104,600 |
Appendices G & H, 50.60 |
Fracture Toughness |
33 |
1 |
33 |
102 |
3,366 |
$885,258 |
50.61 |
Pressurized Thermal Shock |
4 |
1 |
4 |
24 |
96 |
$25,248 |
50.64(c)(1) |
Unique purpose application for highly enriched uranium |
2 |
1 |
2 |
10 |
20 |
$5,260 |
50.64(c)(2)(i) |
Highly enriched uranium - updated documentation |
4 |
1 |
4 |
10 |
40 |
$10,520 |
50.64(c)(2)(ii) |
Highly enriched uranium - updated documentation |
4 |
1 |
4 |
10 |
40 |
$10,520 |
50.64(c)(2)(iii) |
Highly enriched uranium, safety analyses |
3 |
1 |
3 |
333 |
1,000 |
$263,000 |
50.66 |
Thermal Annealing |
0 |
0 |
0 |
6,400 |
0 |
|
|
|
|
|
|
|
|
|
|
6 |
50.12 |
Exemptions |
30 |
1 |
30 |
360 |
10,800 |
$2,840,400 |
|
|
|
|
|
|
|
|
|
7 |
50.44(c) |
Hydrogen Control Requirements |
0 |
0 |
0 |
203 |
0 |
$0 |
50.46(a)(3)(ii) |
Annual report of changes to change evaluation model |
94 |
1 |
94 |
20 |
1,880 |
$494,440 |
50.46(a)(3)(ii) |
30-day report of significant change or error to evaluation model |
47 |
1 |
47 |
20 |
940 |
$247,220 |
50.46, Appendix K |
Realistic evaluation model submittal |
1 |
1 |
1 |
2,500 |
2,500 |
$657,500 |
50.46, Appendix K |
Modified evaluation model submittal |
1 |
1 |
1 |
1,750 |
1,050 |
$276,150 |
50.46, Appendix K |
Schedule for completing actions associated with 10 CFR 50 Appendix K and 10 CFR 50.46(b) |
2 |
1 |
2 |
16 |
25 |
$6,575 |
Appendix K, 50.46 |
ECCS |
94 |
2 |
141 |
40 |
5,640 |
$1,483,320 |
50.47, 50.54(q & t), Appendix E |
Emergency plans (operating power reactors) |
57 |
25 |
1,425 |
81 |
115,425 |
$30,356,775 |
50.54(q)(4) |
Submission of proposed changes that would reduce the effective of approved emergency plans (operating power reactors) |
12 |
1 |
12 |
40 |
480 |
$126,240 |
App. E.IV.F.2.a,b |
Participation Exercise – exercise scenario submission |
29 |
1 |
29 |
40 |
1,140 |
$299,820 |
50.47, 50.54(q & t), Appendix E |
Emergency plans (operating non-power reactors) |
31 |
10 |
310 |
2 |
620 |
$163,060 |
50.47, 50.54(q & t), Appendix E |
Emergency plans (power reactor sites being decommissioned) |
24 |
15 |
360 |
34 |
12,240 |
$3,219,120 |
50.47, 50.54(q & t), Appendix E |
Emergency plans (non-power reactors being decommissioned and possession only) |
4 |
5 |
20 |
1 |
20 |
$5,260 |
50.47, 50.54(q & t), Appendix E |
Emergency Planning |
116 |
18 |
2,088 |
60 |
125,280 |
$32,948,640 |
Appendix S and 50.54(ff) |
Earthquake Engineering Criteria, applicants |
0 |
1 |
0 |
155,000 |
0 |
$0 |
Appendix S and 50.54(ff) |
Earthquake Engineering Criteria, Operating Reactors |
10 |
1 |
10 |
900 |
9,000 |
$2,367,000 |
|
Total |
|
1,169 |
|
43,473 |
|
1,145,502 |
$301,266,929 |
|
ANNUAL RECORDKEEPING REQUIREMENTS (Recurring Information Collection Requirements) |
Supporting Statement Section |
Section |
Description |
Number of Recordkeepers |
Hours per Recordkeeper |
Total Annual Burden Hours |
Annual Cost @ $263/hr |
2 |
50.33 |
Early Site Permits (records) |
- |
40.0 |
- |
$- |
50.33 |
Non-Power Operating License (records) |
- |
300.0 |
- |
$- |
50.33 |
Standard Design Certification (records) |
- |
50.0 |
- |
$- |
50.33 |
Combined OL (records) |
- |
300.0 |
- |
$- |
50.59(c), 50.90, 50.91(a), (b) |
Records License Amendments |
153.0 |
192.0 |
29,376.0 |
$7,725,888 |
50.74 |
Records of change in status of a licensed reactor operator or senior operator |
205.0 |
0.1 |
20.5 |
$5,392 |
50.80(b) |
License Transfers |
8.0 |
60.0 |
480.0 |
$126,240 |
50.36,50.36A, 50.36B & Appendix I |
Technical Specifications (Operating power reactor) |
94.0 |
2,080.0 |
195,520.0 |
$51,421,760 |
50.36,50.36A, 50.36B & Appendix I |
Technical Specifications (operating RTR) |
31.0 |
80.0 |
2,480.0 |
$652,240 |
50.36,50.36A, 50.36B & Appendix I |
Technical Specifications (shutdown power reactor) |
14.0 |
208.0 |
2,912.0 |
$765,856 |
50.36,50.36A, 50.36B & Appendix I |
Technical Specifications (shutdown RTR) |
4.0 |
8.0 |
32.0 |
$8,416 |
|
|
|
|
|
|
|
3 |
50.75 |
Decommissioning planning |
130.0 |
73.0 |
9,490.0 |
$2,495,870 |
|
|
|
|
|
|
|
4 |
50.71(b)& Appendix C |
Financial records |
125.0 |
0.1 |
12.5 |
$3,288 |
50.71(e) |
Records for updated FSAR (operating reactors) |
62.0 |
100.0 |
6,200.0 |
$1,630,600 |
50.71(e) |
Records for updated FSAR (power reactors that have ceased operating) |
12.0 |
25.0 |
300.0 |
$78,900 |
50.72 & 50.54(z) |
Notification of Events |
94.0 |
0.8 |
75.2 |
$19,778 |
Appendix E, VI.1 Periodic Testing |
Quarterly testing of Emergency Response Data System |
94.0 |
0.2 |
18.8 |
$4,944 |
50.72(a) & 50.73 |
Emergency Data Response System |
94.0 |
0.8 |
75.2 |
$19,778 |
50.69 |
Maintain processes to control the inspection, testing, and corrective actions for structures, systems, and components, other SSC records |
10.0 |
1,150.0 |
11,500.0 |
$3,024,500 |
50.69 (one-time implementation requirements) |
After approval of application, perform evaluations of the significance of SSC functions (implementation for the alternative requirements of 10 CFR 50.69 - voluntary) |
10.0 |
920.0 |
9,200.0 |
$2,419,600 |
|
|
|
|
|
|
|
5 |
50.54(hh)(1) |
Procedures for aircraft threat |
57.0 |
40.0 |
2,280.0 |
$599,640 |
50.55(e) |
Retention of evaluations, 50.55(e)(9)(ii) (Design and Construction Deficiencies) |
25.0 |
2.0 |
50.0 |
$13,150 |
50.55(f), Appendices A & B |
Quality Assurance records (operating reactors, 4 reactors under construction, 1 ESP, 1 COL) |
100.0 |
10,000.0 |
1,000,000.0 |
$263,000,000 |
50.55(f), Appendices A & B |
Quality Assurance records (shutdown reactors) |
20.0 |
2,500.0 |
50,000.0 |
$13,150,000 |
50.55a |
Records related to Codes and Standards |
98.0 |
2,310.0 |
226,380.0 |
$59,537,940 |
50.59(c) and d |
Power reactors - Records of changes in the facility, of changes in procedures, and of tests and experiments and to submit a report containing a brief description of any changes, tests, and experiments, including a summary of the evaluation of each (Final Safety Analysis Report [FSAR] update) |
118.0 |
1,520.0 |
179,360.0 |
$47,171,680 |
50.59(c) and d |
Non-power reactors - Records of changes in the facility, of changes in procedures, and of tests and experiments and to submit a report containing a brief description of any changes, tests, and experiments, including a summary of the evaluation of each (Final Safety Analysis Report [FSAR] update) |
35.0 |
480.0 |
16,800.0 |
$4,418,400 |
Appendices G & H, 50.60 |
Fracture Toughness |
33.0 |
11.3 |
374.0 |
$98,362 |
50.61 |
Pressurized Thermal Shock |
4.0 |
216.0 |
864.0 |
$227,232 |
50.65 |
Maintenance program records for operating plants |
94.0 |
4,315.0 |
405,610.0 |
$106,675,430 |
50.65 |
Maintenance program records for shutdown plans |
20.0 |
128.0 |
2,560.0 |
$673,280 |
|
|
|
|
|
|
|
6 |
50.12 |
Exemptions |
30.0 |
40.0 |
1,200.0 |
$315,600 |
|
|
|
|
|
|
|
7 |
50.44(c) |
Hydrogen Control Requirements |
94.0 |
1.0 |
94.0 |
$24,722 |
50.47, 50.54(q & t), Appendix E |
Emergency Planning Records for Operating Power Reactors |
114.0 |
1,090.0 |
124,260.0 |
$32,680,380 |
50.47, 50.54(q & t), Appendix E |
Emergency Planning Records for Operating Non-Power Reactors |
31.0 |
589.0 |
18,259.0 |
$4,802,117 |
50.47, 50.54(q & t), Appendix E |
Emergency Planning Records for Power Reactor Sites Being Decommissioned |
24.0 |
256.0 |
6,144.0 |
$1,615,872 |
50.47, 50.54(q & t), Appendix E |
Emergency Planning Records for Non-Power Reactors Being Decommissioned and Possession Only |
4.0 |
4.0 |
16.0 |
$4,208 |
50.48(c) |
One-time transition of records for fire protection to NFPA 805 |
2.0 |
640.0 |
1,280.0 |
$336,640 |
50.48, Appendix R |
Fire Protection plan records |
118.0 |
84.0 |
9,912.0 |
$2,606,856 |
50.49(a),(d),(f)
|
One-time environmental qualification (program establishment, qualification of equipment), annualized |
4.0 |
793.3 |
3,173.2 |
$834,552 |
50.49(d),(f),(j)
|
Environmental Qualification |
94.0 |
2,080.0 |
195,520.0 |
$51,421,760 |
50.120(b) |
Training & Qualification Records for Operating Reactors |
57.0 |
780.0 |
44,460.0 |
$11,692,980 |
50.120(b) |
Training & Qualification Records for Applicants |
- |
1,440.0 |
- |
$- |
Appendix J |
Development and Ongoing Analyses & Maintenance of Performance Based Leakage Testing Program |
94.0 |
60.0 |
5,640.0 |
$1,483,320 |
Appendix S and 50.54(ff) |
Earthquake Engineering Criteria |
10.0 |
100.0 |
1,000.0 |
$263,000 |
Appendix S IV(a)(3) |
Plant inspection and documentation of inspection following seismic event |
- |
320.0 |
- |
$- |
Total |
|
|
|
|
2,562,928 |
$674,050,169 |
Total Burden and Responses Section 2 |
|
|
Total Burden and Responses Section 3 |
|
|
|
Item #13, Other Costs Section |
|
|
|
|
|
Hours |
Responses |
|
|
|
Hours |
Responses |
|
Section |
Costs |
|
|
|
|
Reporting |
440,902 |
2,152 |
|
|
Reporting |
4,095 |
105 |
|
2 |
$24,279 |
|
|
|
|
Recordkeeping |
230820.5 |
153 |
|
|
Recordkeeping |
9,490 |
130 |
|
3 |
$998 |
|
|
|
|
Third Party Disclosure |
0 |
0 |
|
|
TOTAL |
13,585 |
235 |
|
4 |
$2,881 |
|
|
|
|
TOTAL |
671722.2 |
2305.3 |
|
|
|
|
|
|
5 |
$198,226 |
|
|
|
|
|
|
|
|
|
|
|
|
|
6 |
$126 |
|
|
|
|
|
|
|
|
|
Item #13, Other Costs Section 3 |
|
|
|
7 |
$43,107 |
|
|
|
|
Item #13, Other Costs Section 2 |
|
|
|
Recordkeeping |
$998 |
|
|
Total |
$269,617 |
|
|
|
|
Recordkeeping |
$24,282 |
|
|
|
TOTAL |
$998 |
|
|
|
|
|
|
|
|
TOTAL |
$24,282 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Item #14, Costs to the Federal Government, |
|
|
|
|
|
|
|
|
Item #14, Costs to the Federal Government, Section 3 |
|
Section |
Staff Time Hours |
Cost @ $263/hr |
|
|
|
Item #14, Costs to the Federal Government, Section 2 |
|
|
|
Hours |
Cost @ $263/hr |
|
|
|
|
|
|
|
|
Hours |
Cost @ $263/hr |
|
|
Staff time |
1526 |
$401,338 |
|
2 |
100,953 |
$26,550,639 |
|
|
|
Staff time |
100953 |
$26,550,639 |
|
|
|
|
|
|
3 |
1,526 |
$401,338 |
|
|
|
|
|
|
|
|
|
|
|
|
4 |
41,295 |
$10,860,585 |
|
|
|
|
|
|
|
|
|
|
|
|
5 |
82,255 |
$21,633,065 |
|
|
|
Total Burden and Responses Section 4 |
|
|
Total Burden and Responses Section 5 |
|
|
|
6 |
2,250 |
$591,750 |
|
|
|
|
Hours |
Responses |
|
|
|
Hours |
Responses |
|
7 |
20,275 |
$5,332,325 |
|
|
|
Reporting |
78,048 |
35,479 |
|
|
Reporting |
335,417 |
1,168 |
|
Total |
248,554 |
$65,369,702 |
|
|
|
Recordkeeping |
27,382 |
125 |
|
|
Recordkeeping |
1,884,278 |
153 |
|
|
|
|
|
|
|
TOTAL |
105,430 |
35,604 |
|
|
Third Party Disclosure |
100 |
1 |
|
Burden Hours |
|
|
|
|
|
TOTAL |
2,219,795 |
1,322 |
|
Section |
Reporting |
Recordkeeping |
3rd Party |
Total |
Cost |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Item #13, Other Costs Section 4 |
|
|
|
|
|
|
|
|
2 |
440,902 |
230,821 |
|
671,722 |
$176,662,930 |
Recordkeeping |
$2,881 |
|
|
|
Item #13, Other Costs Section 5 |
|
|
|
3 |
4,095 |
9,490 |
|
13,585 |
$3,572,855 |
TOTAL |
$2,881 |
|
|
|
Recordkeeping |
$198,226 |
|
|
4 |
78,048 |
27,382 |
|
105,430 |
$27,728,019 |
|
|
|
|
|
TOTAL |
$198,226 |
|
|
5 |
335,417 |
1,884,278 |
100 |
2,219,795 |
$583,806,067 |
|
|
|
|
|
|
|
|
|
6 |
10,800 |
1,200 |
|
12,000 |
$3,156,000 |
Item #14, Costs to the Federal Government, Section 4 |
|
|
|
|
|
|
|
|
7 |
276,240 |
409,758 |
|
685,998 |
$180,417,527 |
|
Hours |
Cost @ $263/hr |
|
|
Item #14, Costs to the Federal Government, Section 5 |
|
Total |
1,145,502 |
2,562,928 |
100 |
3,708,530 |
$975,343,398 |
Staff time |
41295 |
$10,860,585 |
|
|
|
Hours |
Cost @ $263/hr |
|
Previous total |
1,622,930 |
2,732,625 |
|
4,355,554.2 |
$1,145,510,755 |
|
|
|
|
|
Staff time |
82,255 |
$21,633,065 |
|
Deltas |
-477,428 |
-169,696 |
100 |
-647,024 |
-$170,167,357 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Burden and Responses Section 6 |
|
|
|
|
Total Burden and Responses Section 7 |
|
|
|
|
|
|
|
|
Hours |
Responses |
|
|
|
Hours |
Responses |
|
|
|
Reporting |
10,800 |
30 |
|
|
Reporting |
276,240 |
4,539 |
|
Section |
Reporting |
Recordkeeping |
3rd Party |
TOTAL |
|
Recordkeeping |
1,200 |
30 |
|
|
Recordkeeping |
409,758 |
173 |
|
|
|
|
|
|
|
TOTAL |
12,000 |
60 |
|
|
TOTAL |
685,998 |
4,712 |
|
2 |
2,152 |
|
|
|
|
|
|
|
|
|
|
|
|
|
3 |
105 |
|
|
|
|
|
|
|
|
|
|
|
|
|
4 |
35,479 |
|
|
|
|
Item #13, Other Costs Section 6 |
|
|
|
|
Item #13, Other Costs Section 7 |
|
|
|
5 |
1,168 |
|
1 |
|
|
Recordkeeping |
$126 |
|
|
|
Recordkeeping |
$43,107 |
|
|
6 |
30 |
|
|
|
|
TOTAL |
$126 |
|
|
|
TOTAL |
$43,107 |
|
|
7 |
4,539 |
|
|
|
|
|
|
|
|
|
|
|
|
|
2018 TOTAL |
43,473 |
149 |
1 |
43,623 |
|
|
|
|
|
|
|
|
|
|
Previous total |
44,865 |
151 |
|
45,016 |
|
Item #14, Costs to the Federal Government, Section 6 |
|
|
|
|
Item #14, Costs to the Federal Government, Section 7 |
|
|
|
Deltas |
-1,392 |
-2 |
1 |
-1,393 |
|
|
Hours |
Cost @ $263/hr |
|
|
|
Hours |
Cost @ $263/hr |
|
|
|
|
|
|
|
Staff time |
2,250 |
$591,750 |
|
|
Staff time |
20,275 |
$5,332,325 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
HOURS |
RESPONSES |
|
|
|
|
|
|
|
|
|
|
|
|
2018 |
3,708,530 |
43,623 |
|
|
|
|
|
|
|
|
|
|
|
|
Previous |
4,355,554 |
45,016 |
|
|
|
|
|
|
|
|
|
|
|
|
Delta |
-647,024 |
-1,393 |
|
|
|
|
|
|
|