NGA Generic Customer Satisfaction Strategy Surveys

ICR 201707-0704-002

OMB: 0704-0566

Federal Form Document

Forms and Documents
IC Document Collections
IC ID
Document
Title
Status
ICR Details
0704-0566 201707-0704-002
Historical Active
DOD/DODDEP 0704-AAKL
NGA Generic Customer Satisfaction Strategy Surveys
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 09/13/2017
Retrieve Notice of Action (NOA) 07/26/2017
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the Department must do the following: 1) Unless the Department is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each instrument; 2) If the Department is using multiple modes of collection (e.g. paper forms and electronic submissions), the same generic clearance may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using the naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
09/30/2020 36 Months From Approved
87,855 0 0
20,338 0 0
813,537 0 0

To accomplish its goals, NGA requires research on customer experience as it transforms over the next several years from providing content to providing anticipatory intelligence. Customer experience studies assess satisfaction with NGA products, content, and services in order to generate specific insights for action regarding improvement.

EO: EO 12892 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  82 FR 12575 03/06/2017
82 FR 34649 07/26/2017
No

0

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 87,855 0 0 87,855 0 0
Annual Time Burden (Hours) 20,338 0 0 20,338 0 0
Annual Cost Burden (Dollars) 813,537 0 0 813,537 0 0
Yes
Miscellaneous Actions
No
This is a new collection with a new associated burden.

$471,783
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Ian Armstrong 571 372-7677 ian.a.armstrong5.ctr@mail.mil

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/26/2017


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